To start with their telephone system is quite annoying. When you do actually get someone, you time to get put on hold often. I called to find out if they had a certain quantity of whiteboards in stock. After spending a significant amount of time on the phone with a girl, she put aside six for me to pick up. When I arrived later that day there was a pile of mix matched boards when I had specifically said I needed them matching. I ended up finding the order complete at a competitor. read more

My coworker and I came here with our Vaccine cards in hand, hearing that Staples was laminating them as a courtesy. Coming into the store you can't help but feel a bit sad. The store, lighting and general feeling is tired, run down and burnt out. Frankly I'm not surprised after this past year I can understand why the employees didn't seem particularly thrilled with being at work. We made our way over to the faxing and print services where we were greeted by the lovely Val. Her sunny demeanor helped to brighten the space around us and she happily took our Vaccine cards to make copies of and laminate. We chatted while she worked and discussed our journeys to get an appointment for the Vaccine. Once she was finished we inquired about the custom stamps on display and she recommended we check out the website to see more options and varieties. After making our way to the register we encountered Miles. Soft spoken and incredibly kind he took the time to help me fill out an application for their rewards card which saved me money on this transaction! Val and Miles, thank you so much for your excellent customer service. We will be back especially because of you! read more

I needed to get different colored items and was able to find them at various locations, but in my haste, managed to get some wrong ones along the way. Subsequently, having to return some and buy the right ones was a painless process! read more

I went to do my TSA PRE scan and this store on 90 degree weather doesnt have Air Conditioning for there customers.... Are they really trying to save money and be cheap? Unheard of with a business brand this big they cannot afford to pay for AC.... Hope corporate is looking at this review. You are making your employees there miserable coming to work on such a hot day.... read more

Recently purchased a new 15.7" Acer aspire notebook with 6GB RAM, 1 TB HDD, AMD-A9 chip, 3.8 GHZ speed for $260, previously selling for $400. Windows 10 machine to replace my 11.9" Acer 'travel' notebook, which I purchased as a Friday special at Frys two years ago. Everything done online. This purchase was so popular that the Cupertino store ran out of inventory on the first day it went on sale. So went online, purchased it, and traveled to pick it up in person at the next nearest store in Campbell. They have an online purchase desk at Staples, separate from the long lines at the cashiers of teachers getting ready to go back to school. This is the second computer I purchased at Staples, the first one a desktop several years ago, which I am using to this day. I was using my 11.9" Acer travel notebook at Tahoe Beach & Ski club, on Yelp when I got ominous warnings that the wifi network was unsafe. A virus got onto the notebook, past the Norton anti virus software, and infected it fatally, so that the notebook could not receive wifi. Norton came up with an error message, saying it had detected the virus, but could not resolve the issue. Went onto the hotel's computer on Yelp and got a ransom note demanding one call a specific number to resolve the infection. Next day noticed that the computer had been scrubbed of the virus. Why someone would want to infect my travel computer I don't know, as there is no monetary value in my Yelp account. Not worth fixing a two year old $149 notebook. Tossed it, and doing Yelp on my new computer. Being on Yelp can be hazardous to your computer's health! read more

Amazing customer service by Val! She went over and beyond to help us create and order our business banner. Store was about to close and she didn't stop helping us until our order was placed. Best customer service ever! read more

I came here for the TSA Pre check interview. The agent was patient and friendly, and did things efficiently. I recommend choosing this office. read more

Mattew and Marcus were sooo helpful. Went way out of their way to help me. THANK YOU!

They have it all for office supplies and equipment. I found their print services folks very flexible and supportive for my same day, short run, creation of laminated bookmarks. It seemed like a moderately busy Friday evening so I got more attention than usual. Thanks ladies! read more

Wish I could give 0 stars to this place. Not for staples but for the tsa agent they have here. Came twice from over an hour away to get pre check. The first time the system was down. No call or text was given to anyone and there were tons of people waiting. The next time we came back and we were 5 minutes late. The agent said we missed our appt and needed to come back in 1 hour. I explained our situation and he just kept repeating the same thing. TERRIBLY RUDE and does not care at all about your or your situation. Go anywhere else. read more

I did catch the employees name who helped me, but she was friendly and helpful. If she some how reads this...printing...people still need hugs. It seems most people use COVID as an excuse to make other peoples day go south or to put someone else in a bad mood. I'm telling you, it's refreshing to walk into a place and have someone help you who seems like they actually want to help you, and to top it off, be friendly while helping you. You want to know what that makes me think and want to believe? There is still hope for humanity. read more

Worst customer service ever!!!! I ordered $32 worth of copies for an important business meeting. I called to Follow up on the prints and the manager informed me That nobody at the Staples knows how to print since two people Called out sick today. This has put me in an unimaginable situation for my morning meeting. I was not notified by the company and both of people that I spoke to were insanely rude. read more

Stocking is pitiful. Went to buy a pair of computer stereo speakers and they didn't stock them. Looking at what they do stock and it's pretty much bare walls not unlike the Fry's across the street. Between Covid and Amazon ,brick and mortar retail is becoming a joke. read more

The TSA precheck rep was extremely rude. I arrived 2 minutes after my scheduled appointment time but he was helping someone else so he didn't turn around to see me until 5 minutes after my appointment time. He then proceeded to tell me I was 15 minutes late because the confirmation says that I have to be there 10 minutes before so he has to treat me like a walk-in now. I never got a confirmation that said it was mandatory to show up 10 minutes before the appointment. He has the most pompous asshole attitude it was ridiculous and the way he spoke to me was rude from the minute I told him my name. read more

Printing customer service SUCKS. I wanted to get business cards printed and online it said same day pick up if you order before 2pm. It was 2:06pm (6/24/19) and I called and asked if i submitted the order if I would still be able to pick it up today. The lady In the print center who was on the phone with my told me there was nothing they could do and it would take at least 24 hours to fill the order, she even told me they wouldn't even receive the order today. because of their "system". I called 2 other staples after and they both confirmed If I ordered online I could pick up same day no prob. I put an order at another staples and now I'm good to go. If you need customer service do yourself a favor and go to another staples. read more

It is a ghost town, inside and out. You'll think it's closed, even after the doors open. But that's a good reason to go. No crowds. I got a good greeting. Maybe because she was lonely. And the copy center guy was helpful. And the copy center guy was helpful. And the copy center guy was helpful. Only problem was my cart got stuck in a tumbleweed. read more

TLDR: Do not believe them when they say the warranty is mandatory. They are scamming you. My mother, a retiree, bought a chair from the store. When she returned home, she stated she was excited because "there was a promotion where, if I purchased a 3 year warranty on a chair, the chair was cheaper than if I didn't buy the warranty!" I.e., she was told the only way she could get a discount on the chair was if she paid for a warranty. It seemed odd to me, so I looked up the chair online. Lo and behold, the Staples website advertised the same chair, discounted, with no warranty purchase required. This wasn't some special online deal either-- per the Staple's website, I could pick up the chair at the exact same store my mom bought hers! I called the store furious that they are trying to take advantage of vulnerable people. I spoke with the sales person who sold my mom the chair. As soon as I explained what I was calling about, the sales person immediately said, "We can return the warranty." He probably hoped that he could just brush what he did under the rug. I asked, "Why did you tell her that she could only get the discount on the chair if she bought a warranty? The chair was already discounted." "I didn't say that," he responded. "I told her she could get a free warranty." I looked down at the receipt, not believing my ears. "How is it a free warranty when you charged her $50 bucks for it?. That's deceptive. . . perhaps even fraudulent," I said. To the store's credit, they immediately refunded the warranty price, over the phone, to my mom's card. They stayed on the phone with me while I waited for the receipt to be emailed to me. I think they realized how serious the situation was. This is consumer fraud. I hope they don't make this a routine practice. I'm considering filing a formal complaint with the BBB. Beware . . . read more

LIARS! The whole management team are dishonest and not helpful. I tried applying for this job and was lied to that I would even get a simple reply.. never got it. So I called about 10 times was left on hold for about 30 mins. They said they would call me back after lunch at 5 in the afternoon! After pleading with them they said oh we are to busy and don't need you! How convenient! When they don't even give me an opportunity. The employees are rude, don't apply unless you want you're time wasted. read more

I strongly feel that 5 Stars for great customer service from Kim and Bre in the Print Center is very well deserved!. I came in with a business card order and they had the job done within a couple of yours. They were both very professional, polite, friendly, patient, helpful and knowledgeable. The price was extremely reasonable. An employee with good customer service that comes through as promised is what makes or breaks a business. They definitely made me a fan of Staples! Timely service and a good value is what keeps customers coming back! I have to say that the all the employees , in addition to Kim and Bre really worked as a team. When we arrived the store was practically empty, then it got very busy. Everyone pitched in to get the customers served in a very efficient manner. They dealt with some grumpy people, helped some customers with problems and made it all seem easy. The employees were friendly and kept their smiles ( real ones not fake ones ). Staples always seems to have some good sales so check out the online ads prior to going. read more

Staples - Printing Services Near Me - Campbell, California

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Went in today and got mocked for the way I speak. Kumar was the one who asked me if I was here for a pick up and I said no and he responded back by mocking me. VERY rude, never coming back. Be professional. read more

Val and Michael are just lovely people. They went out of their way to be helpful. They also realized my bestie and I are teachers and informed us that there was a teacher discount available. Seriously, they were both so kind and helpful. Makes me want to shop at this staples again. Keep up the good work Val and Michael. read more

There was a great deal going on today which was 25% off any single item. I took advantage of it and pick up a HP ink cartridge I needed. They even had a sign that said they would match the competitors price. I showed the cashier the amazon price and they matched it. The cashier was friendly and the checkout was smooth. I opted for e-mail receipt but she told me the system would do both e-mail and print out a physical one for me. I was a bit disappointed that I could not use my ink membership card I got earlier this year for 10% off. She said it was my choice of which discount I could use. Of course I took the 25% off discount instead of the 10% off. Next year I wouldn't buy the ink membership discount card for $10. read more

Staples - Ink - Printing Services Near Me - Campbell, California

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This store always seems to have what I need on short notice! Also, special recognition to the cashier Aida! She was very polite and helpful, and was patient with me while I tried to remember my rewards number. Great service. read more

I came here to order some quick business card. Spent 30 minutes try to work on their computer. Nothing worked, they called a floor manager out, didn't work. They asked me to email my files in. Someone will get back to me. I called back twice. Nothing happened. Then I had to Tweeted Staples... My business card already printed by Office Depot. It was a sad sad time! Waisted 1 week! read more

I drive by here often and never noticed this Staples. Since the Office Max closed on Bascom Ave, I have been looking for another office supply store near me. I needed some folders and color printing paper, so stopped in and bought some. This place was well stocked and clean. The lady at the checkout was very friendly and asked if I found everything I needed, which I did. I will be coming back here for my office supplies. read more

Called to see if the have a graphing calculator in stock. After all the voice prompts I get to the right place but they dont answer the phone. I could hear it click over and they just kept putting me on hold. I gave up after 15 minutes. They only reason for 2 stars instead of 1 is I frequently buy file folders here with no problems. read more

A few weeks ago I needed a pen cartridge replacement. Should be easy, right? For me, no; I couldn't find what I needed. Nearby staff offered to help, and quickly found the EXACT cartridge I needed. Easy! This afternoon, John at the Print & Copy Center made my day. Though my job should have been simple, I just couldn't do it on my own. As soon as I arrived at the counter, John came to help, providing info that made my choices easy. Job was completed quickly, correctly, and at a reasonable price. I was on my way in no time. As I settled into my car, I literally said, "whew!" Staples, "That was easy!", and I really mean that. Thank you. read more

I was in your store at about 11:35pm on E. Hamilton Ave. Absolutely no customer service-I went to the helpdesk little gal behind the Counter couldn't get up off her ass because she was on a personal call. I was looking for card stock paper it's not cheap so I wasn't here to buy shxx, I also purchased four flip chart pads-total about $190. At least act like you want to work for your money lazy ass.. And next time somebody asks a question at least look up a little eye contact read more

A guy named Hunter from copying department did an excellent work on my impromptu project. He is excellent at editing my document that he made it look flawless. If he was not creative enough, I would have been in a big trouble at work! read more

Ok when we came here it was a GHOST town...literally 4 cars in the parking lot, including ours! The gal in the front was probably in high school. When we asked her were the labels were she just points and moves her had to like 3 different isles. We ended up just finding them ourselves. Since she was the only one there, when another shopper arrived she was busy dealing with him. Luckily the 1 other employee in the store was there and got us checked out after waiting... read more

Impresive. Don't let the exterior fool you. Walked in, to find a huge Staples, great displays, clean, well lit ..was greeted cordially. I was actually Escorted to the items on my list. Great service! Will happily return. read more

WARNING: They have the STRICTEST return policy of ANY electronics store that I know of! They have a 14 day return policy, and if anything goes wrong with your purchase after that, you're STUCK with it! It doesn't matter if you have the original receipt or the box it came in. Not cool. Back in December of 2012, my husband got a new hp laptop as my Christmas gift. Well, to make a long story short, shortly after the return policy expired, I kept on getting the blue screen of death more times than I can count. Also, every DVD that I try to play on here from redbox and Netflix freezes after only a few minutes. So I can't watch any movies on here. At first I thought it might've been the DVDs that I got, but after too many of them kept freezing, it's apparent that the issue is with the DVD player and the laptop. I'm the only person who has been using it this whole time and I haven't had any viruses or spyware on this laptop since I do updates and scans all the time with my 2013 AVG Internet security system that I bought at Fry's myself. I haven't installed or downloaded anything aside from personal pics sent from my phone since! My husband tried to fix this laptop, but he can only do so much. I just spoke with the manager there and he told me that the system there won't allow him to even do an exchange. WTH? No wonder they're closing so many stores, their return policy sucks! Their competitors allow at least 30 days for an exchange or return. Even though stores like Fry's charge a restocking fee, at least they're willing to work with the customer. The only thing that the manager John could help me with was by giving me the toll free number to hp. We can send the computer to them and then they'll fix the computer for free. If they can't, then a new one will be shipped to us free of charge within 5-7 days. I sure hope that is the case. This is really frustrating. We'll never shop at their store again. I just hope that we have better luck with hp! BTW, Fry's is across the street from this place, so go there instead! read more

Adequate place to get high-quality pens, paper, basic writing and desk supplies. It sometimes ends up being cheaper than online alternatives, and in any case they have been a great help many times, when I wanted immediate fixes. The office furniture is low-cost, and sometimes a very good value, such as the plastic tables with tubular steel folding legs--I love those things for work staging. They are lightweight and only $30-50 or so. But it could be so much better, if the product lines were deeper and higher quality. Also, the store is usually empty, quiet, with strangely unpredictable customer service. I never did get the preferred customer card to work correctly there, nor did anyone (customer service) express any interest in fixing it; it seems like they are just putting in hours until it's time to leave. read more

I've got a love/hate relationship with this store. Love the fact that it's close to work so I can grab things I need without traveling too far. Hate the lack of acknowledgment when I'm waiting to get help. Oh, they're also misleading. Ran out of toner one day but Staples offers "next day" shipping online. I call the store to ask when they usually get shipments of such orders & if it's better for me to just ship it to the office. The store tells me they get shipments around 10AM so it depends when our office gets shipment to figure out what's best. Okay so I place the order before the cutoff time for next day delivery & guess what? It was two days before I could pick it up! On top of that, it was after 5PM the second day! I was furious. I ordered something else that week & had it ship to the office.. That really did come next day! Talk about inconsistency. Aside from the messes from online ordering/in-store pickup, this store is pretty well stocked most of the time. They just need to work on their customer service & get their facts straight. read more

I'm really not fussy about customer service AT ALL; but the people here are SOOO rude. Therefore; I refuse to go to this Staples. I went twice and haven't been back in about five years. I would have gone a third time- except the last time I went; it was about five minutes before opening. I got out of my car; and an employee (possibly even a manager) opened the front door and SCREAMED at me across the parking lot "WE'RE NOT OPEN YET!" Um. I didn't even get to the door yet. Had I done the annoying "Let's try to open the locked door repeatedly" thing; I could understand. But that was seriously uncalled for. The two times I DID make it into the store were not that much better. read more

The staff in the printing dept did a great job. They were slammed but still gave good service and it's appreciated. Wendy is a multitasking machine. Thank you read more

I drive by this location of Staples every day when I go to/come home from work. For the last several years, I thought that it was closed. Where the heck do I enter and do people actually shop here? I needed to a burn a CD and I was all out, so the time had come to pay a visit. The location seemed like bizarro land or something. None of the employees seemed to be awake and all had expressions that made zombies look alive and kicking; and the guy that rang me up seemed barely awake or aware that I was at the register. I walked by a few employees and no eye contact at all, either. It makes me wonder how this location has stayed open for so long, but being at the busy intersection of Hamilton and 17, across from a Fry's, Home Depot, Kohl's and Bed, Bath, and Beyond has probably really helped it out. Return? Possibly. However only with the lowest of expectations and only after brushing up on how to kill a zombie by watching "Sean of the Dead". read more

Busted my comp moving it in the rain (go figure electronics don't like getting wet) so I found a great deal online (fatwallet.com biaaatches!) for an HP quadcore with 20 inch monitor for 600 bucks! Plus they were doing a printer trade in thing where you get an additional $50 off a new printer. Anyway, thought I'd get in, get out, and be on my way to work. This was not the case. They were nice, but everyone was busy and there was absolutely no one on the floor the help me out. Something that should have taken MAYBE 15 minutes since I already knew exactly what I wanted took closer to 45-an hour. Not mad at the staff because they kept telling me they were trying to get to me as quickly as they could, but their floor guy was on lunch. The thing is that it wasn't even unbearably busy or anything; there just weren't enough people working. Please hire some people because having no one to help your customers out on the floor is unacceptable. Would gladly add stars for faster service. read more

I found my office supplies here, and so quickly due to the helpful and efficient service from the employee. He was not only knowledgeable, but also friendly and welcoming! Do frequent this place! read more

Pissed off at Staples. The low price guarantee is no guarantee for me. Just bought a folding table here, only to discover that the identical table is at home depot, next door, for 8 dollars less. However because the table bears the staples brand, the low price guarantee doesn't apply. Not happy about this at all. Beware of the prices of staples branded products. You're getting a bad deal. read more