MY LAUNDRY WAS STOLEN AND THEY TOLD ME THEY DIDN'T GIVE AN F! I believe my laundry was stolen by…read moreeither the female attendant or a co-conspirator. On June 19th, 2023 I was in the facility and she asked me how many machines I had. When I told her I was using 3 of the 8 load machines and 2 of the 6 load machines she said "wow that's a lot of laundry." I said yes, that I had not been to the laundromat in years, had cancer but was feeling good today so wanted to get it all caught up and done at once. I then heard her on the phone speaking to someone about "there's this girl with laundry..." I tuned it out because I wasn't the only female there at that point and she works at a laundromat but in hindsight it all makes sense. She had been at the folding table folding laundry for those that pay for that service the entire time I was there. When my laundry was ready to dry she pointed to the dryers closest to her. I figured she was doing me a favor and pointing out the best dryer or something so I went where she pointed over to the corner. I had to separate the clothing that went into the dryer from the air dry laundry. I did this to all 3 of the 8 load machines I was doing this while doing my best to keep my eye on the machines that were still waiting for me. I would grab laundry - look - repeat. You get the picture. At this time the attendant disappeared. I finished all 3 of these machines and moved onto the 6 load machines which were in another row over. Machines number 18 & 19 and there was someone else's laundry in machine 19. The gentleman who had just started the machine was still standing there and told me it was empty when he got to it. He was holding an empty basket and I saw no clothes of mine in the window. I started looking in every direction, in all washers and dryers and at everyone's laundry they were folding, in their baskets and challenging people who were leaving. I went to the attendant who had returned to the folding table and told her someone took my laundry. Her response was "are you sure?" I stared at her and told her " yes I'm sure." I went to the machine, put in my card and showed her that I had paid for the use of this machine. I asked to see the cameras. She told me she didn't have access. I asked then who did? She told me only the owner. I asked for the owners name and number and her response was "I don't know ." REALLY? I said "you don't know who you work for? You don't know the name, number, who pays you, and who makes the schedule?" She tells me no. I told her I'm calling the police to report it. She then tells me "just leave your name and number for the owner. No need to call the police." I told her I would leave my name and number but I was still calling APD. Now why wouldn't she want me to call them? SUS Then I noticed another man in the facility who had been there for a good 30 minutes but I hadn't really taken notice of him before. He was clearly an employee. I told him that someone had stolen my laundry and asked if he had access to the cameras and if he had the owners name and number. His response was "No he didn't to both questions. IDGAF. Do what you want. Don't involve me. Call the police if you want. IDGAF." Nice. Helpful guy. I have never heard from the owner. I have money on my card I want refunded. I filed a police report. I know dam well nothing will come of it. I know my clothes are gone, but I know someone who works there took my laundry or gave someone a tip to come take it OR they at the very least knew the owners information and didn't bother to share it which to me, makes you just as ridiculous AND guilty as the person who stole someone else's laundry. What sad human beings that they DGAF when someone else gets their most basic things stolen from them. I know there are others in worse situations, but if they will steal your dirty underwear and socks they will steal your last $5 and your purse. LOOK OUT AND WASH YOUR CLOTHES ELSEWHERE. IF YOU ARE THE OWNER CONTACT ME IMMEDIATELY. THE ONLY WAY I WILL TAKE THIS DOWN IS IF WE SPEAK! RIDICULOUS I HAVE TO GO TO THIS LENGTH TO HEAR FROM SOMEONE.

Needed a place where I can do a quick load of laundry. There is a drop and pick up service but you…read moreneed to drop off early in order to pick up the same day before 3 p.m. I missed that so it was easier for me to just drop in and do the load of laundry myself. The double loader machine is $2.00 per load and does not accept singles - so bring quarters. The dryers cost $0.25 per 6 minutes- quarters required. There is a change machine but my money got stuck in it. The woman who works for the Laundromat was nice enough to return the money to me and had me fill out a form. There's a tv that can keep you "occupied" while you're waiting for your laundry to be done.

I went here on a week night after my washing machine broke and we were in the process of replacing…read moreit. There's plenty of washers and dryers and it's clean. They must have read the reviews about mold in the washers because someone was going around and scrubbing each one with a cleaning solution. I was able to do three loads in a little over an hour. If I have washing machine trouble again, I'll definitely go back.

For the most part, this laundromat is pretty clean. I like how I don't have to carry cash around,…read moreand I have options. I loved how, when we walked in, the staff was cleaning out the lint traps, which looked like a heavy-duty job. I also like that there are plenty of seats to sit and wait while your laundry is being washed or dried.

Friendly staff! But COIN ONLY, just a heads up! :-) yelp is making me say more to fulfill the 85…read morecharacter requirement...

Helpful, happy attendants are available at all hours in this super-clean wash spot. If you don't…read morefeel like carrying around dozens of quarters (I don't) you can pay though a handy app or even at the counter with a credit card. The cashless interface does not always work at the walk-up machines, and that can be frustrating, but that's the only critique I can offer. Otherwise, I'd say it's a high-value, low-stress operation for DIY clothes-washing. Their wash-and-fold business seems to have fans, judging from traffic, so I'll keep that option in my back pocket for when I'm flush!

Well, look at me doing laundry on a regular basis/not waiting til I've run out of socks and…read moreundies!! Still loving LaundroLab. It seems the cat is out of the bag/this "hidden" gem is no longer hidden...when I started coming here several months ago, they had a promotion of 50% off Thursday mornings 7am-12p. It reduced to 25% off on Thursday mornings the last two times I was here, and now, today 4/23/26, the promotion is no longer. I'm glad this locally owned biz is doing well! The machines, the clean space and the ample folding stations sell themselves...you couldn't convince me that there is a better laundromat in Austin!

Very clean and spacious. Many machines. Site is located in a good place. Helpful staff. A shout out…read moreto Vicente; he was very helpful throughout my visit.

This is a pretty good place to do your laundry as it is pretty spacious with lots of seating and…read moreareas to fold clothes. They have older and newer washing machines and dryers here too. I suggest sticking with the newer washing machines because it is a pain to use the older ones as sometimes your coins get stuck and there is not anyone around to get your money back. Sometimes you have to bang the coin boxes of the older machines so my advice is stick with the newer ones. They also have a washing machine that takes like 6 loads of laundry which is great if you have allot of clothes and sheets to wash and its about 9$ on medium to wash which isn't so bad. The only negative is that you have to use quarters to use these machines and they don't have a card system like other laundry mats but there are plenty of change machines.

You can access getting change really easily with their machines. Having BRB in here makes the space…read moreso cool and functional. Enjoyed doing my laundry here!

Overall it appears to be a pretty good spot to do your laundry. For the most part it's clean and…read morewelcoming. At times there are homeless people who are sleeping in this place.. Not what isn't good, is the change machine. Three times I have used that machine and all three times I was shorted change.. one example I put in $10.00 dollars and when I went to use the $9.75 washer I was short $1.50.. Another example I put eight 1.00 bills in, to use the $7.75 washer and I was still needing a $1.75. No one was there to address the concern, it was only a small amount but everyone don't have extra change to get shorted. Not sure if this is done intentionally or if all occasions were just by coincidence???

Washers and dryers wash and dry efficiently, I can get my laundry done in about an hour. Only big…read moreproblem is there are not enough carts to transfer from washer to dryer and I usually have at minimum 4 loads worth of clothes to transfer. There's only 4 for the whole store. I've only been able to get a cart not in use half the time. With a bad back and hip, transferring to either a low or high dryer bending so frequently from my own laundry basket, kills my back. Hopefully they get at least double the carts very soon. Been 2 months since they last said they were working on it.

Rick's is an Austin institution and has been cleaning clothes for years. They are conveniently…read morelocated and offer quick, reliable service. The staff is helpful and I feel like prices are fair.

I had to get a wool coat cleaned after a trip and I had borrowed it. Rick's did a great job for a…read moresuper fair price. The staff were helpful and the turn around was inside of a week. The service on the jacket and it look brand new. Open parking lot and easy access off Burnet make this cleaners a must for people in central austin.

Jason at Parmer location is excellent. Young man dilligently works hard, & takes time to make sure…read moreyour clothes are cleaned correctly.

horrible service. Manger is very rude and unprofessional. They lied to me twice about my clothes…read moreand even lost my clothes. When I came here to get my stuff nobody knew where my stuff was and then gave me back dirty clothes that I paid to have dry cleaned. Don't go here! It's horrible.