My washing machine started flashing codes like gang signs, so off to the laundromat I went. I picked The Big Clean since it's close to home and had solid reviews. Last load is at 8:30 PM every day. They've got single, double, triple, four, six, and ten load washers. The ten load machines are the best value, but there are only two of them, so plan for that. They also have two big dryers, but every dryer comes with a fee schedule that feels like an elementary school word problem. One dollar gets you four minutes to start, then twenty five cents for each additional two minutes. If you want about thirty minutes, you're looking at roughly $4.25. The smaller dryers $.25 for every 2 minutes, so $3.75 for thirty minutes. Getting them started can be a little finicky. (Ask for assistance) Now for the good news. The staff is genuinely kind, and the whole place is spotless. That alone makes the chore a lot less painful. The bathrooms are clean, no code required, and clearly taken care of. I'm pretty sure they offer wash and fold since the employees were constantly folding, wiping machines, or sweeping. The machines that are working run well, and the ones that are down are clearly marked. There's plenty of seating and rolling baskets to help you haul everything around. The only real drawback is the parking. The shopping center is small and the parking lot is even smaller. If you have mobility challenges, small kids, or a ton of laundry, getting a spot might be a pain. They do have WiFi, which is great because cell service in the building is weak. I can see this place turning into a zoo during peak hours, so timing matters. Overall, if I need a laundromat again, I'll be back. read more

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It has been many years ago that I used laundromats. But I finally had a couple of big items that were in need of a good cleaning. I had passed by BIG CLEAN on Mays St, Round Rock. As I remember from college days laundromats were usually ugly, grimy, and felt vulnerable. When I went into Big Clean I was shocked. The place was bright. clean had a/c running. Lots of washers and dryers all worked!!! It was a total opposite from what I was dreading about going to a laundromat. It was amazing. Have no hesitation about going to the Big Clean it is really nice. I highly recommend it. read more

great prices and a very clean establishment 10/10 would recommend and a man named nick had very good customer service from the minute I had walked in a very welcoming place i'd say. read more

Even though it seemed crowded was able to find a washer and dryer available and was in and out within an hour. Restrooms and facility were cleaned and kept well. Employee seemed friendly and was seen constantly walking around cleaning or assisting. All in all it was a good experience and got the job done, no complaints here except for the parking, which was small and shared with the family dollar next door so it got full fast. read more

5 star service and 3 star facilities! The people who work here are SO nice and hardworking. I was here for 2 hours and the whole time they were taking calls, cleaning, helping customers, and organizing the space. Awesome! They were all super friendly and helpful. The facilities themselves are pretty expensive for what you get. Many of the machines have mold growing in the traps (see picture). The vending machine only offers a few soap options and they're pretty expensive. The cheapest washers are $3.50 for a small load, which is pretty expensive and my clothes still came out with dirt on them. The dryers work well and cost $0.25 every 3 minutes, taking about 25 min to dry a large load. read more

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Honest, Dedicated, and most of all just sweet people running the place. They claimed to be the owners, and when the owners are always at the business, thats always a good sign! read more

Very very clean good smells and no kids running around very nice I will be going again it has a 10 load washer I can washer all sheets and towels love it read more

The Big Clean Laundromat - MLK - 10 loads washer the only way to wash heavy blankets towels and attendant is there it's so clean - Laundromat Near Me - Austin, Texas

This business charged my bank account twice, and I'm not anywhere near Austin, TX. I have disputed the charges with my bank. I have my card in my possession, and I live hours away. read more

Great place! The overall environment is relatively calm with the exception of the white noise from the machines and its very spacious and kept incredibly clean. Each time I've been here, I've seen the friendly staff actively keeping the space clean. It's also nice that there is always someone here who can help or answer questions. There's multiple size washers and dryers and good seating options, free wifi, and tvs to watch. You can use coins or card which is really convenient. Most days it's easy to get in and use multiple washers at once, however, I came on a Sunday and decided to come back on a less busy day. They also have wash and fold services, and pick up and delivery with door dash. The people who come here seem to be good folks and I am comfortable walking away from the machines without worrying about theft. Really good modern option for laundromat. read more

The Big Clean Laundromat - MLK - Clean space - Laundromat Near Me - Austin, Texas

OMG! It's been a while since I've had to do laundry. I didn't even know how to use the wash machine. The attendant came over and helped me. She even gave me money out of her own pocket as I was short. Then, she showed me how to use the machine. Place is CLEAN, comfortable and accommodating! WiFi, tv, comfortable temperature. I can't say enough. read more

I have been coming here for over 5 years now and have always enjoyed my experience until today. I was asked to leave my service dog outside. I have to have her with me at all times. It clearly states that service animals are allowed on the front door. Everything else about the place is great. I know the employee working today is newer so maybe this will clear up the next time I'm here. Otherwise, the facility is clean, bathrooms are clean and the place generally lives up to its name! It's affordable and they have credit deals. read more

The Big Clean Laundromat - MLK - Big Clean Laundry MLK - Laundromat Near Me - Austin, Texas

Tried out this place for a small load because of their website promises that its clean, cool, and they have convinient payment methods (credit/coin/cash). Ended up spending $9 in total (6 for washing 3 for drying). They did love up to their promises above and all machines were functional. They even have decent restrooms. What surprised me most is that it gets pretty crowded around 5pm, with lots of noisy kids running around, corpulent folks, construction workers, rednecks, and hippies. And yes, both the staff and clients don't wear masks. Hope this is useful ! read more

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My washer went out. Kim was great! Kim showed me how to purchase my wash card, load it and use it. She went above and beyond to help me today. read more

i highly recommend this place its such a great environmen. Kim is the best person 2 this business it's always calm nd neat

Update they have a woman that works here now and she is the worst customer service person I've seen. Rude and wants to argue with you, someone needs to have a talk with her or get her out of here. Not sure her name but she is African American women who wears glasses. read more

All the machines are card accessible, feels spacious and very modern. The sign is a bit small and hidden, the parking lot is shared with a dollar general but once inside you won't find a problem finding a machine. There's so many, considering the size, overall it's clean and nice! read more

The Big Clean Laundromat - MLK - Inside "The Big CLEAN Laundromat" - Laundromat Near Me - Austin, Texas

This is the second time I have been here to wash clothes . The first time was okay . Now it's second wave of Covid in Austin and the employees are not wearing mask . They are letting people eat in here so they don't have to wear mask . Avoid this place if you care about your health . read more

The Big Clean Laundromat - MLK - Employees not wearing mask - Laundromat Near Me - Austin, Texas

Clean place .. Super helpful and friendly staff .. Very convenient as the use Apple Pay!!! Offer free wifi and coffee. read more

The Big Clean Laundromat - MLK - Laundromat Near Me - Austin, Texas

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True to name, fantastic service, could use more power outlets is my only complaint. Thanks, Lily! Five stars just for you!

edited * I see there are two Nikkis . Not sure which one this applies to....anyways I downloaded yelp just for this specific issue. After a month of not being able to get in contact with any management about an issue regarding a refund. Finally receiving a call over a month later from Nikki just to be treated like a liar and had the entire situation flipped on me. Specifically minorities and people of lower income rely on facilities like these. This having being one of the nicest I've ever been to just to completely be treated like shit by Nikki ! This is the problem with white washed facilities in lower income communities. By the way nikki put emphasis on not having any black employees working, was made quite clear and by the tone you (Nikki) had with me on the phone made it even more clear where you stood. So please Nikki go check your cameras at the MLK location on September 8, let's see who's right . This isn't even about a refund anymore it's about a matter of fact and the fact is you're a horrible person and your facility with attendants who can't really help people prove that for fact. Btw, you had an amazing black employee who helped me by empathizing with me that day. Maybe you should hire more, problems might get resolved without you . If this feels like a judge of your character, Nikki. It definitely is . Fuck this place, I hope you get fired. read more

Clean and nice facility with an attentive staff..Plenty of washers and dryers available...And the best part is it accepts Apple Pay! Very convenient.. read more

The Big Clean Laundromat - MLK - Brand new machines - Laundromat Near Me - Austin, Texas

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I've had my laundry washed and folded here twice. The first time was a great experience. Everything was done perfectly. The second time was very different. When I opened the plastic bag at home, I discovered that my clothes were still wet. How do you fold wet clothes??? I had to hang my laundry all around my home to dry. read more

This is my first and last YELP review about a laundromat because who wants to hear some schmuck talk about a laundromat, right? Right. But seriously, this is the nicest, cleanest, brightest, newest feeling laundromat I've ever been forced to go to because my apartment complex laundry room is dirty, broken down and lacking enough equipment (working or non) for two duplexes, much less 9 buildings. I digress.... I've never felt relaxed doing laundry outside my home before. This place is immaculate and the staff is ridiculously nice and helpful. I had a billion loads of everything I own to do and Antonia helped me keep track of them all. Because I'm...OH! SQUIRREL! Enough rambling. It's clean, functional, airy, bright, affordable and with a sweet bunch of ladies running the joint, an relaxing experience. Until I get my own washer/dryer, I'm just going here. Go here. The end. read more

Clean clean clean is not an exaggeration! Our washer broke--in mid cycle, with another ton of dirty laundry waiting its turn as well so I went looking for a laundromat. After seeing the previous reviews we headed here. It is super clean, tons of ways to pay (quarters, Apple Pay, credit card), lots of washer size choices, two Big Ass Fan fans keep the air circulating and the washers were fast. Friendly staff too. Main thing is, my clothes came out smelling clean! We'll be back in the two weeks it's gonna take the part for our machine to arrive from Korea! read more

There are three associates at work here. Two of which are not an issue. I provided a great deal of patience to this asso when requesting assistance on a machine. I did so believing that this associate was disabled based on her inability to comprehend simple questioning. She provided a blank face. When I questioned her again she stated that she is an employee. She was speaking to her manager. However because I asked again she considered it rude and will no longer help me. She left me standing there and walked away. The machine ate my money and the asso was rude and $&&&& to say the least. The rep was the black women that works in the morning . That women should not be employed , I'm sure there are other people that could provide at min decent customer service . read more

Steady hours and their drop off service is same day pick up! I hear their prices went up but this was my first time and I appreciated how helpful the staff was. Plan on returning. Comforters are $15 and clothes are 1.09/lb comes out smelling fresh and obviously takes the hassel out of laundry days. read more

Very satisfied! Lily was VERY kind and made our time doing laundry nice. Recommend this place!

Did fold and wash and they tried to give me someone else's clothes! I told them wasn't mine and pointed at my bag. They said the ticket showed mine. I refused to take someone else's clothes so I started to name what was in my laundry. The manager said would come up to store and talk to me and NEVER DID. The lady got tired of waiting and just gave me my clothes.. an hour later. Place is ok but management sucks!!! read more

Came here while I wait for my washer and dryer to be delivered. The facility is nice and clean and fully staffed. There are various machine sizes and they all take credit cards and Apple Pay! There is plenty of seating and parking. I deducted a star because there isn't enough folding tables. The free WiFi is a bonus while you wait for your clothes. I'll keep coming here to wash my large comforters since they have large/heavy capacity machines. read more

My washing machine is often unreliable so when I found this place I was stoked. It's always shiny and clean, the equipment is super modern, free WiFi, big flat screen TVs playing shows I actually want to watch, it's spacious and the staff is wonderful! I recently tried their Wash-and-Fold service...GAME CHANGER. It was only $1.09/lb which is the cheapest I've found *anywhere* close to me and the turnaround time was way faster than promised. LISA is the best! She was SO helpful, friendly and even called me when my laundry was ready to be picked up. Their hours are great too. I work nights and therefore can't always manage to get in to ANY laundromat with enough time to tackle all my laundry before closing so their Wash-and-Fold service is a major blessing with busy schedules! I'm a lazy Yelp-er, but after my excellent experience from Lisa yesterday, I absolutely had to give this place the 5 star review its staff and owners deserve! read more

Very clean! I like for a laundromat to be clean, it says a lot about how it's managed. It has a variety of load sizes for your choice. Wish it was bigger, can get packed easily! read more

I was in town this past week for an event with a ton of linens in need of laundering. I was so impressed with The Big Clean! Not only were they able to fit me in twice, but they exceeded my expectations. I dropped off 100 pounds of laundry at 8pm and they were able to get it back to me all clean by 10 am the following day!! Maria and Eliza go above and beyond and are incredibly warm and friendly. Thank you, ladies! read more

Antonia is super sweet and this place is clean and awesome! I just moved here to Austin 4 days ago and it's a nice place! Def recommend it! read more

Doesn't really open at 6 am doors are locked. Waited 10 minutes and still locked. Wasted my time just waiting for a closed place.

Credit cards accepted! Yay! ALL laundromats should be like this one! Attendant on staff. Clean floors, nice newer machines, a couple tables to hold laptops, free WiFi, snack and drink machine.... read more

This place is the best! Clean, friendly employees and customers. There's free WiFi and clean bathrooms. They really do mean the big "CLEAN." They are constantly cleaning! Love doing my laundry here. The dryers are so fast, too! Antonia helped me with my laundry after a surgery and was so friendly, kind and efficient! read more

This is the only laundromat that I go to in this area. There are staff cleaning the machines every time I walk in there. They are even cleaning up after me before I can walk back to my table! Decent pricing and everyone is friendly. Thanks guys! read more

This place is the absolute worst place ever. I drive bus and was kicked out for trying to use the restroom in there. It was like I was going to hurt their bathroom to go guess what they hurt my bladder. I should have called the cops it's illegal to deny access to a restroom. read more

I rarely write reviews but this is needed. The lady working today is by far the most kind and helpful person I've come across in a long time. Thank for being a good human. read more

Fantastic Laundromat. Excellent management. Very responsive. We have being very satisfied with the wash and fold service provided by the Big Clean Laundromat. The staff is always friendly, prompt and gets the job done well. We know we can count on BCL whenever we are in a hurry to get a large amount of sheets and towels clean and folded. In our case, we have a Bed and Breakfast that we manage and it is a time saver to count on you. You have earned our business and we thank you for always providing high quality customer service. read more