I had to get a wool coat cleaned after a trip and I had borrowed it. Rick's did a great job for a super fair price. The staff were helpful and the turn around was inside of a week. The service on the jacket and it look brand new. Open parking lot and easy access off Burnet make this cleaners a must for people in central austin. read more

Rick's Cleaners - Entrance - Dry Cleaning Near Me - Austin, Texas

Horrible horrible horrible. Ruined 3 of my 6 items. Paperclip melted into my suit pants. Ruined. Makeup stains on 2 dress shirts. Horrible. At this point Ricks owes me $1000 for all 3 items. read more

Went to drop off a suit to get cleaned on Wednesday, they told me my clothes would be ready by Friday at the latest. Great -- that's before I need to leave on Saturday morning to go on my trip. I arrive Friday evening only to be told the truck didn't arrive and they're not sure when it'll come in. I think 'fine, hopefully it'll come before noon Saturday'. Nope. Doesn't arrive until 3pm per the text message. Will not be coming back read more

Sorry to say - i just picked up 4 pieces from Ricks. Spots all still there. I was careful to point out the spots and put stickers on them before handing over. These are not blood / ink. Just food and makeup residue. Disappointed. Waste of money. Will take them elsewhere read more

Rick's Cleaners - Spot below waste band, yellow tag at top as proof it has been "cleaned" - Dry Cleaning Near Me - Austin, Texas

As well as employees bulling other co- workers . Front office is awesome but the managers for the women that work in the back are all to bully new employees. I was let go because of language barrier. I was told speak to them in Spanish to communicate or some translate for you it doesn't make a difference if you say something .As the manager advise they Adriana is the boss so all the meetings we had meant nothing. Very bad language barrier .No kinds respect . I also let her know not to yell at me and she responded that she has to talk to me like that cause I look like a child Wow and all this is acceptable if you're not Spanish speaking u will be treated like crap js read more

updated. If you value your clothes do NOT bring them here to be cleaned. I have two jackets that are now missing items that they once had. Even more disappointing when staff tells you that the jacket did not have a belt. The belt is part of the jacket! Sadly, this is not the first time that Rick's cleaners has returned an item that is not the same as when it was brought in. Thankfully, there are many other cleaners in Austin who still value returning clothing items the same way they come in. read more

Rick's Cleaners - Dry Cleaning Near Me - Austin, Texas

Rick's cleaners staff were courteous; the service was prompt; and everything was cleaned as promised. Thank you. Will use again. read more

After posting this review and two more msgs to the corporate office, I got an SMS/Text message that $42 had been credited to my Visa card from Rick's Cleaners to refund the cleaning fee they charged for the silk quilt. Thank you, Yelp, for providing a forum that helps the consumer. I think Yelp assisted greatly. Really appreciate it. read more

Call me naive, but when a business tells me my items will be ready at 5:00 on a specific day, that's when I expect to be able to pick them up. 5:00 -- "They're not here yet, the truck will be here in 15 or 20 minutes." I leave for a while and come back. 5:25 -- "The truck still isn't here." 5:30 -- [to another customer] "They're not here yet, the truck will be here in 15 or 20 minutes." 5:40 -- Finally get my shirt. No apology or offer to do anything to make up for wasting my time. Guess I need to find a new dry cleaners. read more

I would give a zero star review but that isn't an option for Yelp. I have been using the Burnet Road location for several years, and the people behind the counter are rude, miserable, and provide the most unhappy customer service experience I have ever encountered. Unfortunately, my experience is not limited to just one person, but multiple. I have experienced customer service staff throwing my comforter on the floor after I took it in for cleaning. Then, this past Saturday, I was stuck in traffic and arrived at the store about 5 minutes before closing, and the customer service woman told me she couldn't accept my order because she didn't have time to run my credit card. Um, huh? Last time I checked, it takes two seconds to run a credit card transaction. When I asked her if she was refusing to accept my items, she made me sort my own items, count them, then describe each one (basically doing her job), and essentially shaming me for arriving just before closing time. Absolutely insulting and disrespectful. I'll be taking my business elsewhere. Highly recommend going somewhere else unless enjoy being mistreated. read more

I would give it a "0" rating because this is the worst service I have yet to encounter!! I've been missing a pair of white Capri pants for two weeks now and whenever I call I receive this message "we are still looking"!! I needed my pants for a vacation and had to purchase another pair while they are "still looking"! Replace my pants and continue to look!!! Never will I use their service again!! My other clothing were not as clean and several items still had makeup around the neck!! REPLACE MY MISSING PANTS read more

I'm disappointed. We have been using them for the past few months or so but I brought my dress home to find it still had all 3 of its mustard stains still on it. These were not deep set stains and frankly, can be removed with a wet cloth, but I didn't realize it would even be possible for me to bring this home "clean" and still have these stains showing on the dress. Not a thorough job unfortunately and don't think I'll be back. On a positive note, customer service has always been great. They're super speedy in and out! read more

Rick's Cleaners - Dry Cleaning Near Me - Austin, Texas

Back in March I left my tuxedo for my best friend's wedding and they told me to pick it up next day. I came the following day before closing and they told me it was not delivered. My flight was leaving next morning and I could not come back. I felt frustrated since I could not miss this wedding but they called one of the supervisors, Jaime, to get in touch with me. I explained to her how important it was for me to have the tuxedo with me that same evening. She understood the situation and she went out of her way to go find my items from one of their facilities and drove to my apartment to deliver it. I know this should not have happened in the first place, but the fact that they went the extra mile to make sure I had my tuxedo was the perfect way to make up for it. read more

I have used these guys over the last year. Most of my experience has been decent until today. I asked them to redo a shirt because I got it back with a collar that was a bit brown in places where it was never brown before. They offered to redo it for free but it ended up the same. I was upset and told them they should just throw away the shirt. They said "ok thanks" and let me leave with no offer for anything in compensation. I won't be back. I'm giving three stars for the other times I have been there and a zero for the situation I just described. read more

Left laundry last Tuesday morning and still not ready for pickup. Will not use Rick's again

So sad to see a long time Austin establishment go down the drain. I have come here for a long time and am totally dismayed at how they are NOT handling, NOT responding to a missing piece of clothing. It's been since before Thanksgiving. I stop by weekly - literally weekly - to check (still looking, management will call, blah, blah...). They told me to bring a receipt in and the onsite manager (who is actually very nice) told me to call the corporate office for status. Did that. still waiting. it's ridiculous. sad really. read more

I have been using Rick's cleaners for years. Upon my recent trip, I learned they have drastically increased prices. To clean a full size comforter is now $49 (vs. the previous price of about $30). Wow! The clerk told me there is new ownership. Their pricing is no longer worth the trip as its no less expensive as the other places in town. read more

Incredibly frustrated and disappointed with this company. I dropped off a formal dress with a few stains to be dry cleaned and paid a rush fee because I needed it in a short turnaround time. When I went to pick it up, the stains were still very visible. They offered to redo it, but because of that, I was not able to get the dress in time for when I needed it. I understood that because I know stains can be finicky. But when I went to pick it up after the second cleaning, there were marks pressed onto the dress that were not there previously. They acknowledged that the marks were new and offered to have their corporate office contact me to discuss. However, their corporate office refused to refund me the cleaning fee and only gave me the option of having them try and clean the dress another time with no guarantee of receiving compensation for the garment itself if anything else went wrong. After two failed attempts + damage at their hands, this wasn't something I was comfortable moving forward with, yet they still refused to refund me the cleaning fee even though they were at fault and service was performed poorly. Would not recommend trusting Rick's with your clothes. read more

service has gone down drastically at the Burnett location over the past several years. I was told that my dry cleaning would be ready on Thursday, but it was not. For whatever reason my clothes didn't make it on the truck, now I won't have my suit ready in time for a wedding. read more

Terrible. I got a text saying I had a past due balance and to call this number. I called to figure it out and the lady informed me so rudely that she was not going to help me because she was by herself and had a line. Awesome customer service - would never trust my clothes with them. Go elsewhere. read more

Poor customer service. Had to wait to get my clothes, and there's a button missing from my shirt now.

What can I say. Finding a good dry cleaner with decent pricing in Austin is a pipe dream. Used this place a couple times and it was ok but recently picked up some pants and found that one pair had burned holes all over them. And my fault for not inspecting everything closely right away so now I'm out a nice pair of pants read more

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I used to come here for all my dry cleaning, but they've got some odd rules about what constitutes a "formal" gown. I brought in a casual maxi sundress, and they insisted charging me for a formal gown. read more

I had a terrible experience my first time ever using Rick's Cleaners. When I picked up my white dress shirt it was significantly discolored. I left it with them and over the next few weeks I had to call over and over about status with little response. After over a month of battling they finally decided to refund me 60% of the cost of my shirt based on an "average life expectancy" chart. So they damaged my shirt, I was without my shirt or compensation for over a month and now I can use my 60% compensation to pay 100% for a new shirt. Never going there again and you shouldn't either. read more

this was my first time getting something dry cleaned (i know i know) but i had the pleasure of getting helped my Jamie along with i believe was a new employee and they were both very helpful and just overall nice attentive people. I definitely will be returning read more

You get what you pay for. Yes, Rick's is cheap - $3.69/shirt for dry clean - but my shirts came back in the exact same condition they were brought in, stains and all. When asked about the stains, she told me "we don't do magic here". I would have paid 2 or 3 times more for some extra effort to get these stains out, or even some indication that an effort was made. read more

I had a pretty good experience here. The place is very clean and everyone looks professional. When I first went to drop off my clothes, there were several people ahead of me to pick up their orders. It took maybe a minute for me to be greeted, but the woman behind the counter said she would get to me momentarily. When I finally got to the front desk, she was friendly and helpful. She asked me questions and got my details all set in the system so the transaction was quick. I had a large bag of stuff to be dry cleaned and laundered. I was worried the price was going to be difficult. Not at all! Please note that you do have to pay when turning in the laundry. The pricing was inexpensive and everything was completed within a few days. The dry cleaning was done a day faster, they let me know the ready dates of everything before I even paid. Once my entire order was completed I received a text message indicating I could pick up my laundry. I got there and someone was dropping off an order and this time I had to wait several minutes before the person behind the counter told me someone would help me. I still had to wait a bit before someone came from the back to help me with my pick up. Great work, inexpensive, but customer service could be a bit better. read more

First time going to the dry cleaners in Austin to clean a coat and a vintage blouse and the blouse was returned with half of the buttons broken or missing and the jacket still having an odor. Returned them for a "redo" and haven't seen these two items in over two months. The business does not even call me to keep me updated. I don't even care about the smell anymore, I just want my clothing back! read more

My husband dropped off our guest room bedding two Mondays ago, was given a ticket that said it would be done by Thursday at 5pm, and - knowing that we were expecting company that weekend - was told to call on Wednesday to see if it was ready early. He dutifully called that Wednesday, was told that the bedskirt was in, but they were awaiting the comforter, so we should swing by the following day. I headed over there on Thursday after 5pm and discovered that the comforter was in, but the bedskirt wasn't. The clerk told me that she would put a rush on it so that it would arrive before 5pm on Friday, and someone would call me with a status update when they opened Friday. I called to check-in late Friday morning and was told that the bedskirt was taking longer than expected because it had a spot on it. That surprised me since this bed is rarely used and we noticed no marks when we pulled it for cleaning. That afternoon, we received a voicemail that said that they actually lost the bedskirt, would need 5-6 days to try to locate it at one of their 15 stores, and - if they didn't find it - we could then begin the 2-3 week claim process. They provided a customer service number to contact with questions. My husband called the line, left a message, and never received a call back. At this point, we welcomed our house guests with a partially made bed and tried to laugh off the ridiculousness. The 5-6 day search-and-rescue window came and went with no update, so I just phoned the store. I was told that a "tracer" form was sent to the main office and that a claim form will be sent to us by next Wednesday. When I inquired about when the dry cleaning charges would be reversed, the clerk told me that she will have to "make a note of it" to inform their main office of my request. Um, I think it should be standard operating procedure to immediately refund the cleaning charges on a lost item. When I asked how the claim process works in light of the fact that the bedskirt was part of a matching set that was purchased together, the clerk stated that she believes they only reimburse for the item alone. Throughout this nearly two-week (and counting) debacle, we have yet to receive a follow-up call as promised and have not had anyone apologize for the snafu at any point in the process. It's amazing how far a sincere "I'm sorry" can take you, and Rick's sadly has not learned that critical customer service lesson. read more

We took a comforter to be dry cleaned and we're very happy with their service. The attendant was courteous and professional.

Great customer service and priced well. I think the young lady that helps me is Jamie and she has won me over, customer for life!!

Rick's is the best dry cleaners ever and world class! Jamie is sharp and attentive and always a smiling face to see!

This was my first time going to Rick's and it was HORRIBLE. I took in a dress for an event, and the strap was completed destroyed, definitely something you would have noticed going on the hanger. I was not made aware of this and I drove all the way home to notice it myself. I am not going to be wasting gas to drive all the way back just to see if I can get it fixed. do not go to this dry cleaners they will not take care of your belongings and don't let you know when it is ruined. I wouldn't have mind the dress strap getting destroyed things happen but the fact I was not told is very upsetting. read more

Love Rick's! Clothes are always well cleaned and on-time. Plus, Jamie is always so friendly. I also love the fact that they recycle old hangars - not every place does! Highly recommended! read more

Great job cleaning my daughter's jacket with speed! Always terrific service always & excellent neighborhood dry cleaners! read more

The folks at Rick's are always friendly. I appreciate the fast service and quality of cleaning. I've never had any issues in the 5 years I've done business with Rick's. That's a great record considering the mountains of dry cleaning I've taken to them. Thank, guys! read more

Great service and staff! Jamie is professional and friendly. Consistent pricing and hours as well!

I have always found working with Rick's to be a good experience. The Burnet Road manager (Jamie) is personable and always customer centric. Products are cleaned well and any issues (on the few occasions there is one) are addressed quickly and fairly. I am a satisfied customer. read more

Rick's Cleaners is the best in town! Super quick turnaround, excellent care, and incredibly reliable service. I had some things dropped off at Rick's on a Monday and needed them by Tuesday evening. The very sweet lady running the shop personally called me as soon as they arrived so that I could swing by and pick them up before they closed at 7. My clothes were clean, neatly pressed, and completely stain-free. 100% would recommend!! read more

I've been a customer for years. The service is always great and my shirts are always done right. Jamie is awesome!