I was searching online for a fluff and fold laundry service for a short term rental…read moreproperty that I help my daughter manage, ideally one that did pick up and delivery. When I went on The Laundry Spot's website I saw that they offered this service so figured I'd give them a try. I had a few questions so I called the number listed on the home page of the website, and the woman who answered referred me to another number for the pick up and delivery service which turned out is also listed if you click on the "delivery" link. I got an answering service and left my contact info and within minutes, James the owner called back and answered my questions and walked me through the process of setting up an account so that I could do the online scheduling myself. There were 3 convenient windows of times to select from for both pick up and delivery so I scheduled pick up between 8am-11am on Tuesday and delivery during that same timeframe the next day. I got a text a minute or so prior to them arriving both times and they were both within the scheduled timeframes. Since the home was unoccupied those days, I was able to text them the temporary door code I set up remotely and allow them to pick up and drop off inside in the entry way. The laundry consisted of two full sets of bedding, several towels dish towels, etc. All came back perfectly clean and nicely folded. Online I was able to select the type of soap (or even provide my own if desired), optional softeners, and add any specific instructions such as cold water, gentle cycle etc. I am so thrilled to have found this service! Since I'm a big fan of USEFUL technology, I'm very happy that I can do all of the scheduling from my smart phone, including paying the invoice. I was initially apprehensive about providing my credit card info and wanted to be sure the info was encrypted and secure. The owner, James, patiently explained to me that he's partnered with a few different technology platforms in order to make it possible to do all of this online, so it's all very secure and tested. One thing to note: because of the way the various platforms are linked, you see different URLs when you schedule versus looking at your account versus payment, but after it's set up it's a piece of cake. And best of all, the laundry comes back beautifully clean and nicely folded without me having to do a thing (I have back problems) so this is a wonderful solution for me. And the pricing is incredibly reasonable. I highly recommend trying this laundry service and supporting a great local Austin business!

I do not like reporting this, but the new turnover of ownership is stealing. The service new…read moredigital card system used is charging 50 cents for 9 mins and the actual card reader says 25 cents for 10 mins. this has been going on for several weeks without correction. I have been going here for 3yrs sad to say with the change. I see it's only about money not about service & integrity. Thanks for the transparency. I will not be back.

A glitch with our home dryer required a visit to this laundry. I was impressed: clean facility,…read moremachines that work well, and nice staff.

Parking is impossible spaces are all filled by people going to the thift stores around the corner -…read morethe washing machines are very expensive and the place is cramped inside - staff can be difficult - they do big business with towels from theaters and use have the dryers - side business hustle storing suitcases for the day from visiting hipsters to Austin - homeless traffic at times - in the summer they turn off the air conditioner inside - be prepared for the worst

Same day service! Affordable prices and outstanding customer service from their "Scrubbers", the…read morestaff who pick up, wash, dry and fold your clothes. Great for single seniors with limited transportation options.

I love this laundry service! They pick up laundry directly from you at a scheduled time and return…read moreit within four hours. Everything comes back clean and fresh. The service I use includes washing. drying and folding. I have some items that I like to air-dry. I simply put those dirty items on hangers and they are returned the same way (cleaned, of course) so I can continue to air dry at home. I sent the laundry out in the linen liner from my hamper. It came back laundered as well. Laundry is returned in a sturdy and safe NoScrubs labeled laundry bag for future use. Our usual load is 20 pounds or under. Just to note, they don't do things like area rugs, etc. Towels, bedding are accepted. Be sure to tip your cleaner because it's well deserved. With tipping, the pricing is still less than or equal to what I pay using the laundry room at my apartment complex. However, those washers don't always do the best job. Highly recommend.

Our washer broke and we had a ton of laundry to get through. Got it done in one round! No quarters…read morerequired! Just talk to the attendant & he'll help you with the whole process. Very attentive and very efficient. A great place!

I've used them several times over the past few weeks, and the service has consistently been fast,…read morereliable, and convenient. Their same-day wash-and-fold service is a huge plus, and they even managed to get the lingering sulfur smell out of my clothes after I'd been struggling with it through several washes. Adel is also extremely personable and makes the whole experience feel welcoming. Highly recommend.

I would not recommend Press Cleaners and feel strongly that their business model is misleading…read more Summary: Press Cleaners charges a premium for a service they do not actually provide, offers poor customer support, and returned my wedding dress completely uncleaned after missed deliveries and multiple communication failures. I scheduled dry cleaning for my wedding dress and clearly indicated that it was a wedding dress, included care instructions, and noted specific areas with stains that needed attention. From the start, communication was a problem. I attempted to contact customer service to update pickup instructions and received no response. I reached out again with questions about delivery timing once the cleaning was complete, and again received no response. My delivery was delayed by a full day, and the original delivery time window I selected was not honored for the new day. Since no one would be home during the updated window, I contacted customer service yet again and still received no reply. Eventually, a customer service agent called me to say they were unable to remove the stains and would issue a partial store credit. During that call, I asked about the updated delivery time and was told they did not know. At that point, the new delivery window had already passed and my dress still had not arrived. The agent was not even aware that my order had not been delivered and could not tell me where my dress was. When I asked what methods were used to clean the dress or what attempts had been made to remove the stains, the agent had no information at all. It became clear that Press completely outsources everything. The dry cleaning, pickup, and delivery are all handled by local cleaners. Press is simply an app and a customer service layer, and even that is poorly managed since they have no visibility into the status, location, or care of your items. When my dress was finally delivered, it came with the bag and receipt from the local dry cleaner. That receipt showed a price that was roughly one quarter of what I paid Press. The local cleaner's receipt also included pickup and delivery, which made it very unclear what I was actually paying Press for. Press was unable to assist me at any point in the process. The dress arrived in the exact same condition it was picked up in. The stains were still there, with no improvement at all. I honestly believe no one attempted to clean it. Afterward, we used baby wipes at home and were able to remove the stains on the first attempt, which made this even more frustrating. Customer service was a poor experience as well. The agent was rude, frequently interrupted me, and was argumentative rather than helpful. I only received a refund after stating that I would dispute the charge. In short, you are paying about four times the price for a service that provides no added value. The cleaning, pickup, and delivery are all handled by another company, and Press offers no meaningful oversight, accountability, or support. I would absolutely not use this business again.

Quite possibly the worst customer service I have ever received…read more I rarely leave reviews, but this experience was so bad that people should know... I brought several garments to Press Cleaners in Austin specifically for dry cleaning. Instead, they were washed and folded, which is not what I requested and not appropriate for these items. As a result, three garments were ruined. When I raised the issue, I got a completely inconsistent and frustrating response: First, they said their policy was to re-dry clean everything. When they did reschedule to pick my clothing up, they were 3 hours behind schedule and I had to re-alert them of this. Then they called back and said they would wash and fold again except for 4 of the garments (which makes no sense given the problem). Then they accused me of having worn the garments--I had not worn any of them. After that, they claimed the items had been dry cleaned by another vendor--which is simply untrue, as they had clearly not been properly treated at all. At every step, the responsibility was deflected back onto me instead of being acknowledged. In the end, they refused to refund me and are returning my clothes still ruined and not dry cleaned nor fixed. This wasn't just a mistake, it was poor service compounded by misinformation and blame-shifting. Do not ever work with them if you value your clothing and basic customer service.

Great place, great staff! I originally planned on going there just a couple of times until we…read morepurchased a new washer and dryer for our remodeled home out in the country we had just moved into. But, in those two trips I thought why in the world would I wash clothes any other way now? With a huge king blanket, sheets, lots of clothes and towels each week it takes about 2 to 2.5 hours there of washing, drying and folding as opposed to....,probably 8 to 9 hours of being stuck at home over the weekend waiting on the one washer and dryer to finish. Not only that, but most of the time we're in a drought situation and with a well, we have to be more conservative with water use. It has now been over two years that I've been going there. Depending on which day I'm there I can always count on seeing the same really sweet and helpful people. It's easy to go in, load the card given to you with $ and start washing. Love the oversized washers and dryers available too.

Came here since my washer was out-of-order…read more I almost forgot how convenient it was to use multiple washers and dryers at the same time. The staff was very friendly and helpful

Ian's is one of the few dry cleaners in town that does leather cleaning! I had two jackets that I…read morewanted cleaned, and Ian's was SO reliable and communicative during the entire process. It is a bit expensive to do leather jacket cleaning, but for the experience and process, I would say it was totally worth it. They texted me to let me know when they would arrive to pick up and to drop off. They gave me a clear time approximation and even beat it (they estimated 6-8 weeks but I believe it only took about 2-3?). My jackets came back wrapped really nicely, and the delivery driver took proper care to deliver at my door. In fact, I wasn't home and she asked how I would like my jackets to be dropped off. The thoughtfulness and consideration Ian's provides can't be beat. I also appreciate that they have an app so you can easily plan your pick-ups and drop-offs. If I have any articles of clothing that will need dry cleaning in the future, Ian's will be top of mind.

Ian's still delivers - literally Mobile dry cleaners and…read morelaundry They pick up your clothes from your home or office and deliver it back to you in three days They do a great job on both pro cleaning and laundry services... Reasonable prices great quality... Fantastic provider. Check them out you'll be glad you did

My washing machine started flashing codes like gang signs, so off to the laundromat I went. I…read morepicked The Big Clean since it's close to home and had solid reviews. Last load is at 8:30 PM every day. They've got single, double, triple, four, six, and ten load washers. The ten load machines are the best value, but there are only two of them, so plan for that. They also have two big dryers, but every dryer comes with a fee schedule that feels like an elementary school word problem. One dollar gets you four minutes to start, then twenty five cents for each additional two minutes. If you want about thirty minutes, you're looking at roughly $4.25. The smaller dryers $.25 for every 2 minutes, so $3.75 for thirty minutes. Getting them started can be a little finicky. (Ask for assistance) Now for the good news. The staff is genuinely kind, and the whole place is spotless. That alone makes the chore a lot less painful. The bathrooms are clean, no code required, and clearly taken care of. I'm pretty sure they offer wash and fold since the employees were constantly folding, wiping machines, or sweeping. The machines that are working run well, and the ones that are down are clearly marked. There's plenty of seating and rolling baskets to help you haul everything around. The only real drawback is the parking. The shopping center is small and the parking lot is even smaller. If you have mobility challenges, small kids, or a ton of laundry, getting a spot might be a pain. They do have WiFi, which is great because cell service in the building is weak. I can see this place turning into a zoo during peak hours, so timing matters. Overall, if I need a laundromat again, I'll be back.

great prices and a very clean establishment 10/10 would recommend and a man named nick had very…read moregood customer service from the minute I had walked in a very welcoming place i'd say.

Well, look at me doing laundry on a regular basis/not waiting til I've run out of socks and…read moreundies!! Still loving LaundroLab. It seems the cat is out of the bag/this "hidden" gem is no longer hidden...when I started coming here several months ago, they had a promotion of 50% off Thursday mornings 7am-12p. It reduced to 25% off on Thursday mornings the last two times I was here, and now, today 4/23/26, the promotion is no longer. I'm glad this locally owned biz is doing well! The machines, the clean space and the ample folding stations sell themselves...you couldn't convince me that there is a better laundromat in Austin!

Great place if your washer/dryer is on the fritz…read more It's a laundromat so it's not going to be exciting, but it's: Reasonably priced, has good equipment, no bad vibes, feels safe, places for kids if you have them with you, cash and card options, and free WiFi. Just don't come hungry, because the vending machines are way way WAY overpriced. Like predatory levels of overpriced on some items, several dollars for a tiny bag of chips that would cost $0.50-$1.50 at a grocery store or convenience store is sold for up to $5.00 sometimes. Not sure if this if the owner's doing or if they are renting that space to a vending vendor, but it's really off-putting in a world filled with shrinflation and ever-present corporate corruption.

This place was clean and well lit, which made it feel very safe. I got my laundry done within an…read morehour and got out of there. They've got rows with different sizes of washer and the price varies based on size, the lowest being around 4.25 for 25min cycle. You can get quarters from a machine at the front that takes 1s, 5s, 10s, and 20s. *Fair warning, it did eat a 5 of mine at one point and there wasn't really anything I could do. You can also purchase dollar tokens with a credit card, but keep in mind that many of the machines are not full dollar amounts. There was a drink vending machine and a snack one, the snack one also had some mini detergent bottles and clear plastic laundry bags. I didn't try the ATM but there was one. The soda machine offered tap but tap pay was not working so I had to use dollar bills. The dryers were honestly the best part, they're huge and 25 cents gets you 5 minutes, and I found I could dry what I needed within 20 minutes. Overall, a good place to go if it's what you need to do.

Not a fan. I recently moved to Austin from San Antonio and have been trying to find a new place to…read moredo laundry. Seems like alot of places out here have the option to pay with your debit card or through an app which I loved but this is the second laundry (previous was a different business) I've visited where this was an option and once again there was a sign that said the option to pay with card wasn't available. But this location at least had a ATM so I got some money and just said screw it because I needed to do my laundry and didn't feel like driving and driving around. Put in $20 in the change machine because the ATM had a minimum of $20. I used the $7 washer and realized after putting in the quarters I had about $3 left. Now I'm not good at math but to have $3 left after only using $7 in change. Yeahhh I was missing my money so I put a complaint via email and the Texas area manager got back to me asking me to reply back with a date and time of when to meet one of the managers at the laundry so I can get reimbursed. I told them 8am the following day. So I showed up with laundry because I ok I'll just use the reimbursement to do some more laundry. Got there and walked inside, there was only one person doing laundry and no one else. Waited in my car in front of the store and. Emailed the manager of who suppose to meet but that I was still waiting there at 8:19.. waited till 9am and never got a response back. No one else was in the laundry. They basically wasted my time and the machine stole my money. Horrible first experience