I would not recommend Press Cleaners and feel strongly that their business model is misleading. Summary: Press Cleaners charges a premium for a service they do not actually provide, offers poor customer support, and returned my wedding dress completely uncleaned after missed deliveries and multiple communication failures. I scheduled dry cleaning for my wedding dress and clearly indicated that it was a wedding dress, included care instructions, and noted specific areas with stains that needed attention. From the start, communication was a problem. I attempted to contact customer service to update pickup instructions and received no response. I reached out again with questions about delivery timing once the cleaning was complete, and again received no response. My delivery was delayed by a full day, and the original delivery time window I selected was not honored for the new day. Since no one would be home during the updated window, I contacted customer service yet again and still received no reply. Eventually, a customer service agent called me to say they were unable to remove the stains and would issue a partial store credit. During that call, I asked about the updated delivery time and was told they did not know. At that point, the new delivery window had already passed and my dress still had not arrived. The agent was not even aware that my order had not been delivered and could not tell me where my dress was. When I asked what methods were used to clean the dress or what attempts had been made to remove the stains, the agent had no information at all. It became clear that Press completely outsources everything. The dry cleaning, pickup, and delivery are all handled by local cleaners. Press is simply an app and a customer service layer, and even that is poorly managed since they have no visibility into the status, location, or care of your items. When my dress was finally delivered, it came with the bag and receipt from the local dry cleaner. That receipt showed a price that was roughly one quarter of what I paid Press. The local cleaner's receipt also included pickup and delivery, which made it very unclear what I was actually paying Press for. Press was unable to assist me at any point in the process. The dress arrived in the exact same condition it was picked up in. The stains were still there, with no improvement at all. I honestly believe no one attempted to clean it. Afterward, we used baby wipes at home and were able to remove the stains on the first attempt, which made this even more frustrating. Customer service was a poor experience as well. The agent was rude, frequently interrupted me, and was argumentative rather than helpful. I only received a refund after stating that I would dispute the charge. In short, you are paying about four times the price for a service that provides no added value. The cleaning, pickup, and delivery are all handled by another company, and Press offers no meaningful oversight, accountability, or support. I would absolutely not use this business again. read more

Quite possibly the worst customer service I have ever received. I rarely leave reviews, but this experience was so bad that people should know... I brought several garments to Press Cleaners in Austin specifically for dry cleaning. Instead, they were washed and folded, which is not what I requested and not appropriate for these items. As a result, three garments were ruined. When I raised the issue, I got a completely inconsistent and frustrating response: First, they said their policy was to re-dry clean everything. When they did reschedule to pick my clothing up, they were 3 hours behind schedule and I had to re-alert them of this. Then they called back and said they would wash and fold again except for 4 of the garments (which makes no sense given the problem). Then they accused me of having worn the garments--I had not worn any of them. After that, they claimed the items had been dry cleaned by another vendor--which is simply untrue, as they had clearly not been properly treated at all. At every step, the responsibility was deflected back onto me instead of being acknowledged. In the end, they refused to refund me and are returning my clothes still ruined and not dry cleaned nor fixed. This wasn't just a mistake, it was poor service compounded by misinformation and blame-shifting. Do not ever work with them if you value your clothing and basic customer service. read more

Was initially a 4 star rating however Ella from Press did everything possible to make the miscommunication right. I had my clothes picked up at the incorrect time as well as a missed delivery timeframe however Ella was in constant communication with me until delivery. Would recommend this service if choosing between others in the Austin area. read more

Super convenient app that helps me with all my work clothes. I have to wear suits at work so Press cleaners helps me save time by coming to me and not having to drive to the cleaners every week. I would recommend to anyone with a busy schedule. read more

Love Press Cleaners! They'e my go-to laundry service in town. Not only do they provide a quick, reliable turnaround, my clothes always return back to me perfectly clean! Huge lifesaver when I'm drowning in laundry and could use a hand. Definitely worth the value. read more

Because we live in a house without a washer or dryer, this place saves us from having to deal with the laundromat. They clean the clothes perfectly, and they are always reliable. Because it is raining today, they made sure to knock loudly so that we knew they were dropping off the laundry so it wouldn't get wet. And the clothes always come back perfectly washed and folded in under 24 hours. read more

Let me save you some time and money by sharing my saga of working with PRESS and the many chances I've given them. 1. Dry cleaned a brand new vest and they lost the belt. The customer service was responsive albeit onerous. At the end of everything, they had a limit to what they pay for damaged/lost clothes so I didn't get the full value but was mostly whole. 2. Damaged a shirt we had washed and we're willing to reimburse after another onerous ticket process but we were mostly happy. 3. Then we realized in that same Oder another shirt had been lost. No remuneration, but at least they waived the dry cleaning fee for the shirt they claimed I never gave them. 4. A table cloth was most recently lost. I had never had an issue with the wash and fold before but this is my last straw. Deleting the app and keeping my stuff. read more

I was not impressed with Press Cleaners, after the first two reds flags, I should have discontinued my association with them. First, on a Sunday, I scheduled a pickup for Monday then I got a text message that they forgot to block Monday so the pickup would be scheduled for Tuesday between 8 a.m. and 10 a.m. which didn't happen because the driver claimed that the apartment number was incorrect and he claimed that he called but there no answer. The odd thing is that the app showed my clothes had been picked up. Then the app showed the scheduled pickup between 10 a.m. and 2 p.m. but I canceled and rescheduled for Wednesday pickup between 8 a.m. and 10 a..m. To make a long story short, that didn't happen either. I received a call that had the same number and name as the number that called on Tuesday but the call went immediately to voicemail as the number was not in my contacts so I call immediately and got voicemail and left a message and two minutes later, I received another call and answered it right away and asked if it was the driver from Press Cleaners and the person said, "yes, I'm the Uber driver" who said they were out of the area and could return in the afternoon. By this time, I was absolutely fed up with this company, canceled my request and found a reputable and dependable dry cleaners. Sorry Press Cleaners, I tried to give you a chance but there were too many red flags. read more

WARNING: USE AT YOUR PERIL. I was an early adopter of Press Cleaners, so I am incredibly disappointed to see their service has deteriorated. They say you'll have your clothes back "the next day," then repeatedly tell you it's coming "tomorrow" until it's been several days delayed, and unless you prod Gabe every step of the way there is ZERO proactive communication on the status of your order. This time, they BURNED the back of my favorite leather jacket--which I bought from Barney's years ago and it was in excellent condition. Poor communication throughout, with Gabe assuring me he would take care of me through a reimbursement, only to inform me today that I'd only be reimbursed $175.89 on a jacket I paid $1000 for. You've been warned. Suffice to say, they have lost a customer. read more

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I live in Hyde Park and freeing up space for a washer/dryer unit was a no-go. The other option is to haul your laundry to the laundry mat which is just time-consuming and often wrought with interesting adventures. So when I heard of Press Cleaners a few years ago, I jumped for joy. I now have more free time instead of washing and folding clothes. Normally I have a hamper full of laundry done each week (about a week's worth of laundry for two people). The turnaround is typically 24 hours. The clothes come back nicely folded. I have not had an order without any missing clothing except for an occasional sock; most of the time they find the missing sock and include it with the next delivery. If you factor in the time and convenience it is worth it, especially if doing laundry is not your go-to relaxation activity. read more

Orders are constantly late both picking up and dropping off. Then your bill is always a surprise because they will bill you differently for the same items. Very unreliable with terrible customer service contact. 0/5 do not recommend. read more

While the convenience of this service is awesome, I'm pretty disappointed with this - felt this was very overpriced. On their site under pricing, it clearly says $12.99 for a dress/romper. Somehow, Press charged me $63! I have no idea what the cost breakdown is and I was very upset that I wasn't told that both of my outfits were considered 'ball gowns' when I considered them a romper/maxi dress. If I had been told this before they took it, I would have not gone forward. I had to return the outfit to somebody so I couldn't take a picture, but not sure that would have made a difference. It's worth going to a regular service vs. paying exorbitant prices for 2 outfits. read more

My last two orders were dropped off 4-5 days late. A pair of pants went missing. Items not carefully cleaned, remaining stains with no communication from Press that they weren't able to clean the items. Worst dry cleaning service I've used. read more

I have used this company for a few years now. The convenience of having them pick up and drop off your laundry in 24 hours is great. I only had them miss that time frame a couple of times. The reason for the terrible review is I have had items missing on 3 separate occasions that I know about. I have also received items of clothing that weren't mine. They will provide you the opportunity to file a claim, but it's a hassle and just not something I want to go through multiple times. If you are fine taking inventory on all of your clothes and willing to take the time to file the claim then this is fine for you. read more

*Check 'newest' reviews to save yourself from customer service nightmare!* I have used Press Cleaners in Austin for 16 months, and over the last few months, their service has become HORRIBLE. I received multiple shirts back with broken buttons, which made them unwearable. Then recently, they started returning my shirts with the COLORS BLEEDING due to improper cleaning, making the shirts completely ruined (see photos). I had over $200 worth of clothes damaged by Press Cleaners. These are such rudimentary mistake from a cleaner, and they intentionally try to return your damaged clothes without telling you. As a customer, you shouldn't have to proactively tell them about damages that are so obvious as the collar and cuffs having the colors bleed into the white fabric. The true character of a company shows not when things go well, but when mistakes are made. If you want to avoid your clothes from being damaged and horrible customer service, then avoid Press Cleaners at all cost! read more

Edited -- the positive review from the first two services did not carry through to the third time I used them. My clothes came back 2.5 hours after the slotted window (at 10:30pm) with zero communication other than one "we might be late" vmail. Four days later, I still haven't heard an explanation, apology, or info about how communication will be better in the future. Screw that -- this was supposed to make life easier, not more aggravating. Finding another service. Earlier review: I'm so tired of doing laundry. Three of us generate never-ending piles of clothes. When the in-house person we had lined up stopped being reliable, I went looking for a Plan B and tried Press. Prices were reasonable, delivery to/from the house, easy enough to set up ... and it all worked out! It all was a non-issue and worked according to plan. The clothes are clean and nicely folded, with zero intervention on my part. Exactly the goal. Win! read more

I get my comforters washed using this service and I'm never disappointed. They're quick and timely. If you have a requirement, they listen. Customer service is great too! Recommend this service! read more

I am still waiting for my wash and fold to come back. It was supposed to be here between 12-2 so I waited around because I don't feel comfortable leaving my bag of clothes out in this area since my car was recently broken into. I finally contacted them at 2:30 and said I have stuff I had to do but would be back soon. They apologized and asked me at what time I'd prefer to have my clothes returned. I told them any time between 3:30-5 would be great. I was assured they'd be returned at 3:30. It's now 5:30 and I still nothing. I understand these things happen but A) Let people know when you're running 2 1/2 hours late and B) Don't then try to rectify the problem by making assurances you cannot keep and C) Again let me know if you can't even keep your rescheduled appointment. Geez. I feel like I've wasted my entire day waiting around for them. I am amazed at all the 5 star reviews since I can't even schedule a pick up on my phone, let alone get anything delivered back to me on time. At this point, I'd rather drive my clothes over to a wash and fold because this is waaay more inconvenient. read more

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**Update** I changed my review from 1 to 3 stars because I'm satisfied with how Press handled the claim I submitted, though it took 27 days to get a response after submission. I'm still concerned with the way my clothes were handled. I'm confused by the fact that the site states that their team reads clothing labels and knows how to handle delicate clothing. Press continues to say that their team washed and dried my clothes on delicate, but considering I've done the same with these clothes with drastically different results, I really have a hard time understanding how that's possible. _____________________ I have used Press successfully in the past and even recommended it to friends. Outside of a late delivery on one occasion I had no complaints -- until this last time when ALL of my clothes came back shrunken to the point at which they are no longer wearable. $500 to $1000 in total value -- completely unwearable. It's taking THIRTY DAYS to process my thorough claim complete with pictures and receipts, and for 30 days the majority of my winter wardrobe has been ruined and I haven't been reimbursed a dollar to go buy new clothes. I will always wash and dry my own laundry in the future after this experience -- it's a 5 star experience until hundreds of dollars of clothes are ruined. Too much at stake to risk trying again. read more

It was not as good as advertised. The driver stood me up once, and told me he couldn't find my office. The second time, they did the job but they charged me extra and didn't explain to me what that is for. read more

We just moved here from California, I know hold your groans, and our movers haven't arrived yet with our washer/ dryer. With a toddler in tow, self service laundry is tough so when I saw a well placed ad I thought, why not? I asked for the first available pick up (which on Friday wasn't until Tuesday). But on the day they were MIA. Well apparently the driver was swamped and is only in my neighborhood two days a week. Unfortunately, the previously mentioned toddler broke the screen on my phone which caused me to miss the texted update explaining as much. Okay, things happen. They did send someone who arrived about 6 hours late, who instead of apologizing said he didn't know anything and was off the clock but was made to pick up my things. I got a texted offer for 10% of my next pickup, uh I doubt there will be another pickup. When they dropped off the laundry (still no bags from them btw despite saying they provide one your first order) it looked like my toddler folded it. It was messy and the fabric was cheap motel sheets rough. I've used laundry services before and usually get back perfectly tri-folded shirts and neat stacks. It seems they're too busy in my neighborhood to provide reliable service. Maybe I needed to provide special instructions that I want fabric softener, and neatly folded laundry, and a reliable pickup time.... This seemed great in concept, too bad the reality didn't live up to my expectations. read more

I am furious with this unprofessional and shady operation. They laundered my tuxedo. Which means they ruined my tuxedo. Unwearable and impossible to fix. I tired numerous times to contact them via text, phone and email. And I was ignored! No response. And no recourse. They did not communicate with me. They took my money, ruined my clothes, and then disregarded me. SHAME ON YOU PRESS. I would not suggest you use this cleaner. read more

Ruined a bunch of my shirts. Asked that my shirts be dry cleaned, but they were laundered instead. They also tore a hole in one of the sleeves. They attempted to fix the problem, but ultimately half my shirts had to be thrown away and the rest now have a tint that I'd call 'vintage' to avoid getting mad... read more

Tried Press Cleaners again. They picked up and dropped off exactly when I requested. Professional, dependable, courteous, efficient, ........ I can't recommend them enough. read more

I needed a quick dry cleaning and wash/fold service during my trip to Austin. Press got the job done in less than 24 hours and even delivered them back early. Everything was returned neatly folded or hanging in a hanging bang. Definitely recommend when you're in a pinch! read more

DO NOT USE THIS SERVICE. I requested that my clothing and my son's be laundered with our non-chemical based detergent. I also requested that our laundry be dried on low heat or no heat. For the same amount of laundry from my first service to my second it was twice the price. They claimed it was 45 pounds -- considering my son is 19 weeks old and his clothes weigh practically nothing I find this next to impossible to believe. When I removed the laundry from the bag, none of smelled at all like our detergent which is Noodle and Boo. Any moms out there reading this will know exactly what I mean when I say that if our laundry had been washed with our detergent you would know it. It has a very distinct smell. Our whites were obviously not separated and came back dingy. Some of the laundry, or rather most of it didn't smell like clean laundry at all, or feel like clean laundry for that matter. I'm honestly doubting that detergent was used at all on some of not all of it. Many of my son's clothing came back SO SHRUNKEN. Many of the onesies don't even fit him now -- and yes they've all been washed before and have never shrank in this way. Many of them also came back with new mysterious stains and even bleach marks. Everything looks worn down as if it was washed in scalding hot water and then blasted for an hour on high heat. This company ruined about $250 worth of baby clothing and charged me $100 to ruin it. Photos below for reference. The photo of the onesies side by side is to show that they washed the red one, and to show how much they shrank it. Both are the same size made by the same company in the same style. read more

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I would give this company less than one star if possible. I submitted for articles of clothing for cleaning, and when they returned to me, one of the items, a priceless trench coat belonging to my late grandmother, was absolutely ruined. So I am quite upset. This is my first time using Press, but I will definitely not return. read more

Press Cleaners - There are 3 destroyed areas in the exterior of this coat. - Dry Cleaning Near Me

Hassle free. Great service for the 9 to 5 civilians. Pick up on time and drop off on time. Free, reusable garment bag for first time users. read more

While this was my first time using Press, it will unfortunately also be my last. I had a scheduled delivery time for September 19th from 2-4pm. A couple hours before the scheduled time, I got a text asking me to come down to the lobby to get the clothes. However, since this was not within the scheduled time, I was not home and the clothes had to be dropped off later that day. When I did eventually get my clothes, I noticed that I had an item missing. It was only after I texted the driver inquiring about it that I was informed that it wasn't ready and was asked if Monday, September 25th would be okay for them to drop it off, which I responded that that was fine. That did not happen. On September 26th, I received a text that my jacket would cost $94.99 if I wanted them to clean it - what had they been doing with it all this time, I do not know but I responded that that was fine, as the listed price for leather jackets was already on their website. On September 30th, I reached out to the company asking again when my jacket would be ready. I received a response the next afternoon that they thought it would be ready by Friday, October 6. On Wednesday October 4th, I got a text that my pickup was confirmed(?) for Tuesday October 3 between 8-10am... it was not delivered. On Friday October 6th, I got another text that I had a scheduled delivery that day. It was still not delivered. I then again inquired about my jacket and was told that the cleaner would not be able to deliver my jacket until the following Friday, October 13th. That Friday I got a text that my jacket would be delivered between 8-10am. It was not delivered. I inquired about my jacket again and was told that they would look into it. At 1:20 pm, I got a text from the driver informing me that they were at my apartment and asking if I could come down to get it. Because I was not told a time or even if it would be delivered, I was again not home. I finally got my jacket back later that day. They did a good job cleaning the jacket which is why I gave them two starts but the communication was absolutely unacceptable. I had seen other negative reviews on Yelp but decided to give them the benefit of the doubt anyway. I hope that this brings more light to the problem so that it can be properly addressed and resolved for future customers if they are lucky enough to get any more. read more

I just moved here from NY and received outstanding set up and scheduling assistance. Gabe helped me establish my online account, scheduled my pick up for the same day, and walked me through step by step. MAN THAT WAS EASY! Thank you. read more

100000x easier to deal with than every other cleaner in town. Just got to town, called a few to price them out and check on pick-up and delivery, no one else came close on price not level or service. This lil Austin start-up is by far the best at this business. I've tried similar service in at least 4 cities now, but none even compare. Like any modern consumer service biz, it's all about getting great programmers to deliver a sexy and efficient web/app environment, then delivering amazing deliverables and customer service--this company takes the cake. All Austinites should give them a shot. read more

The entire experience was a waste of time and money. First, when they picked up my laundry I found several of my towels were dropped by the stairs of my apartment. When I reached out to customer service I got NO response. Second, they delivered less than half my order on the scheduled delivery date, and all they said was, "sorry for the inconvenience." Third, they delivered my laundry to the wrong apartment, so I had to go pick it up myself. Lastly, when they delivered my second half of my laundry they were HOURS late. Their customer is a literal joke, and the overall experience is super unprofessional. Definitely recommend you save your time and money and go elsewhere. read more

They used scented detergent twice. Our clothes smell like cheap detergent. Blah If you don't mind scented stuff use them read more

Crappy and over priced. The whites were not separated so now they are all grey.... half assed folding job. No organization and sent back in trash bags. All for $76.00. I wouldn't pay $15 for the level of service we received. Do not recommend at all!!!! read more

Lost my tie! Took or stole my garment bag and replaced my nice hangers with theirs, which is subpar. First and last time I use this company and will not recommend them to anyone. Stay away!! read more

Super convenient! You put pick a 2 hr pickup and delivery window and they'll do the rest. It is on the pricier side, but I just needed my suit dry cleaned and this saved me so much time. My total for a suit top and bottom plus blouse came to about $25 but you get $10 off your first time with the yelp promo so it was definitely worth it. read more

Great and convenient experience! Loved that they came by my house and took care of everything for me.

I love this service! it is so quick and easy. No longer do I have to drive to the dry cleaners, they come right to you.

Awesome company. Reasonably priced and they come to you. I live not having to drive to the cleaners anymore. Nicely done Press!

I have used them twice now. I cannot say enough good things about them! They do an AMAZING job with both laundered items and dry cleaning. They have outstanding customer service who you can text with any/all questions. They certainly have prices that are well below other local cleaners in the downtown area! I love they cater to my delivery and pick-up preferences. They are my go-to dry cleaners and laundry service! Thank you Press Cleaners! read more