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    Cathy's Cleaners

    2.6 (35 reviews)
    Closed 7:00 am - 7:00 pm

    Services - Cathy's Cleaners

    Clothing alterations

    Clothing mending and repair

    Dry cleaning

    1 More Service

    Carpet and upholstery stain treatment

    Cathy's Cleaners Photos

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    Recommended Reviews - Cathy's Cleaners

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    11 months ago

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    3 months ago

    Cathy's is great. Always fast, reasonably priced and high quality. Excellent! Recommend this to anyone who lives downtown.

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    3 years ago

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    11 months ago

    Really fast and helpful; great cleaning too! Delivered ahead of schedule. Text updates kept me in the loop. I recommend them!

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    1 year ago

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    2 years ago

    Walked in with a shirt that was broken. It was fixed moments later. Great service! Really got me out of a jam.

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    3 years ago

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    8 years ago

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    4 years ago

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    9 years ago

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    6 years ago

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    7 years ago

    Rude, rude and rude. Terrible service & not efficient at all. They need to teach the counter people customer service and etiquette.

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    10 years ago

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    12 years ago

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    12 years ago

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    7 years ago

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    5 years ago

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    8 years ago

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    9 years ago

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    15 years ago

    Helpful 2
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    9 years ago

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    13 years ago

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    9 years ago

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    11 years ago

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    14 years ago

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    11 years ago

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    15 years ago

    Good job on cleaning, punctual return. Mostly good on repairs

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    8 years ago

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    13 years ago

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    13 years ago

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    8 years ago

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    11 years ago

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    14 years ago

    Way overpriced...$15 for a shirt and skirt? I feel like I've been robbed.

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    14 years ago

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    16 years ago

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    Ask the Community - Cathy's Cleaners

    Review Highlights - Cathy's Cleaners

    Kathy at the counter was very friendly and I had my shirts ready the next day!

    Mentioned in 2 reviews

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    EcoClean Green Dry Cleaner & Laundry

    EcoClean Green Dry Cleaner & Laundry

    (96 reviews)

    $$

    South Lamar District, 78704 (South Austin)

    PSA BRIDES: I strongly recommend against taking your wedding dress here for cleaning…read more I dropped off my wedding dress in September 2025 and paid $350 for cleaning. I was told it would be ready for pickup in November. After following up in December, I was told they needed a few additional weeks due to extra cleaning required. As mid-January 2026 approached, I reached out again for an update and contacted them 4 separate times with no response. I eventually went to the store in person, where they told me it would be "a few more weeks." In February 2026, I finally picked up my dress -- and it had the exact same stains as when I dropped it off, plus new rust stains that were not there before. I immediately pointed this out. The cashier told me, "it's because you only paid for cleaning." I responded that the dress clearly wasn't clean and I didn't understand how it could look worse after being in their possession for nearly five months. I was then brushed off so they could help the next customer, denied a refund, and not allowed to speak with a supervisor. Terrible experience. Please learn from my mistake and avoid this business. Based on other reviews, I'm clearly not the only one who has had issues with their poor service and communication.

    Update: after having to call several times I was told today that they haven't even started cleaning…read moreit yet after having it for 10 days because they are out of the cleaner they use on cashmere. Never bothered to let me know. The absolute worst customer service. Hard to make a 1 star review worse but they did. Ticket said it would be ready an entire week later which is already a long time for the prices they charge. I called twice today to see if it was ready because my ticket says to pick up today after 5pm. Was told I'd get a call around 2pm to tell me if my jacket was back from the "plant" yet. Never got a call. Called them again and was put on hold for a long time while they tried to reach the plant to be told the plant is already closed for the day and will he closed all weekend and to check back Monday...maybe it will be ready then. A less than 1 star experience on every level so far and I haven't gotten my blazer back yet so maybe the dry cleaning is decent. This reminds me why I don't get stuff dry cleaned anymore...it's disappointing how little businesses care these days about doing what they are paid for.

    Press Cleaners

    Press Cleaners

    (111 reviews)

    $$

    Downtown

    I would not recommend Press Cleaners and feel strongly that their business model is misleading…read more Summary: Press Cleaners charges a premium for a service they do not actually provide, offers poor customer support, and returned my wedding dress completely uncleaned after missed deliveries and multiple communication failures. I scheduled dry cleaning for my wedding dress and clearly indicated that it was a wedding dress, included care instructions, and noted specific areas with stains that needed attention. From the start, communication was a problem. I attempted to contact customer service to update pickup instructions and received no response. I reached out again with questions about delivery timing once the cleaning was complete, and again received no response. My delivery was delayed by a full day, and the original delivery time window I selected was not honored for the new day. Since no one would be home during the updated window, I contacted customer service yet again and still received no reply. Eventually, a customer service agent called me to say they were unable to remove the stains and would issue a partial store credit. During that call, I asked about the updated delivery time and was told they did not know. At that point, the new delivery window had already passed and my dress still had not arrived. The agent was not even aware that my order had not been delivered and could not tell me where my dress was. When I asked what methods were used to clean the dress or what attempts had been made to remove the stains, the agent had no information at all. It became clear that Press completely outsources everything. The dry cleaning, pickup, and delivery are all handled by local cleaners. Press is simply an app and a customer service layer, and even that is poorly managed since they have no visibility into the status, location, or care of your items. When my dress was finally delivered, it came with the bag and receipt from the local dry cleaner. That receipt showed a price that was roughly one quarter of what I paid Press. The local cleaner's receipt also included pickup and delivery, which made it very unclear what I was actually paying Press for. Press was unable to assist me at any point in the process. The dress arrived in the exact same condition it was picked up in. The stains were still there, with no improvement at all. I honestly believe no one attempted to clean it. Afterward, we used baby wipes at home and were able to remove the stains on the first attempt, which made this even more frustrating. Customer service was a poor experience as well. The agent was rude, frequently interrupted me, and was argumentative rather than helpful. I only received a refund after stating that I would dispute the charge. In short, you are paying about four times the price for a service that provides no added value. The cleaning, pickup, and delivery are all handled by another company, and Press offers no meaningful oversight, accountability, or support. I would absolutely not use this business again.

    Quite possibly the worst customer service I have ever received…read more I rarely leave reviews, but this experience was so bad that people should know... I brought several garments to Press Cleaners in Austin specifically for dry cleaning. Instead, they were washed and folded, which is not what I requested and not appropriate for these items. As a result, three garments were ruined. When I raised the issue, I got a completely inconsistent and frustrating response: First, they said their policy was to re-dry clean everything. When they did reschedule to pick my clothing up, they were 3 hours behind schedule and I had to re-alert them of this. Then they called back and said they would wash and fold again except for 4 of the garments (which makes no sense given the problem). Then they accused me of having worn the garments--I had not worn any of them. After that, they claimed the items had been dry cleaned by another vendor--which is simply untrue, as they had clearly not been properly treated at all. At every step, the responsibility was deflected back onto me instead of being acknowledged. In the end, they refused to refund me and are returning my clothes still ruined and not dry cleaned nor fixed. This wasn't just a mistake, it was poor service compounded by misinformation and blame-shifting. Do not ever work with them if you value your clothing and basic customer service.

    The Laundry Spot - Laundromat

    The Laundry Spot

    (116 reviews)

    $

    Allandale, Brentwood

    I was searching online for a fluff and fold laundry service for a short term rental…read moreproperty that I help my daughter manage, ideally one that did pick up and delivery. When I went on The Laundry Spot's website I saw that they offered this service so figured I'd give them a try. I had a few questions so I called the number listed on the home page of the website, and the woman who answered referred me to another number for the pick up and delivery service which turned out is also listed if you click on the "delivery" link. I got an answering service and left my contact info and within minutes, James the owner called back and answered my questions and walked me through the process of setting up an account so that I could do the online scheduling myself. There were 3 convenient windows of times to select from for both pick up and delivery so I scheduled pick up between 8am-11am on Tuesday and delivery during that same timeframe the next day. I got a text a minute or so prior to them arriving both times and they were both within the scheduled timeframes. Since the home was unoccupied those days, I was able to text them the temporary door code I set up remotely and allow them to pick up and drop off inside in the entry way. The laundry consisted of two full sets of bedding, several towels dish towels, etc. All came back perfectly clean and nicely folded. Online I was able to select the type of soap (or even provide my own if desired), optional softeners, and add any specific instructions such as cold water, gentle cycle etc. I am so thrilled to have found this service! Since I'm a big fan of USEFUL technology, I'm very happy that I can do all of the scheduling from my smart phone, including paying the invoice. I was initially apprehensive about providing my credit card info and wanted to be sure the info was encrypted and secure. The owner, James, patiently explained to me that he's partnered with a few different technology platforms in order to make it possible to do all of this online, so it's all very secure and tested. One thing to note: because of the way the various platforms are linked, you see different URLs when you schedule versus looking at your account versus payment, but after it's set up it's a piece of cake. And best of all, the laundry comes back beautifully clean and nicely folded without me having to do a thing (I have back problems) so this is a wonderful solution for me. And the pricing is incredibly reasonable. I highly recommend trying this laundry service and supporting a great local Austin business!

    I do not like reporting this, but the new turnover of ownership is stealing. The service new…read moredigital card system used is charging 50 cents for 9 mins and the actual card reader says 25 cents for 10 mins. this has been going on for several weeks without correction. I have been going here for 3yrs sad to say with the change. I see it's only about money not about service & integrity. Thanks for the transparency. I will not be back.

    Cathy's Cleaners - dryclean - Updated May 2026

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