relaxing place to do your clothes, blankets and anything that needs washing. Very clean and spacious, lots of machines, all sizes. A pleasant attendant is there to help you and also there is a deop off service. Best Landramat Ive been to in years! read more

1. The welcome package does not include hangers, therefore I sent my own hangers because the dry cleaning bag required use of hangers. They did not return my expensive wood hangers and refuse to reimburse to purchase new hangers. 2. Difficult to get in contact with customer service promptly. 3. Incorrectly charged me for dry cleaning. 4. One shirt arrived with a mark it didn't leave my house with. read more

I had to use their service on a weekly basis, the first time I did they delivered my shirts all WRINKLED and packed inside a plastic bag. I called and NOBODY returned my call, everything had to be done via email. They came back the next day and had them fix their mistake by redoing my shirts and asking them to deliver using HANGERS to avoid wrinkles. I placed 2 orders and it seemed that everything was fine until yesterday when they did it again, my shirts were delivered WRINKLED and packed inside a bag. I called their customer service number twice yesterday and once today and nobody has called me back, HORRIBLE CUSTOMER SERVICE if I had a different choice while I'm in Austin I would definitely use that and not this company. read more

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I have been a good customer of The Folde, for a long time. I usually bring in a large bag of laundry, 15-30lbs. However, today I just needed a pair of scrubs washed before tomorrow. Santiago, the owner, wanted to charge me $27.00 to wash 1 pair of scrubs, which is what I pay for 12lbs of laundry! Apparently he changed their policies. If you have less than 12 lbs of laundry, you are charged for a minimum of 12 lbs, period. There was nothing sent out to customers regarding this change, and there is nothing posted in the laundrymat. It simply states, $1.99/lb, with no reference to minimums. I will be taking my business elsewhere! read more

The service is super convenient, however, I noticed my whites came back as though they had gotten thrown in with my black/darks even as I did not ask for them to be sorted for bleaching. Requesting a pickup by the Folde is quick and simple, and the turnaround is also fabulous. I live in a complex where the laundry facility is located across the property and during the month that it had gone up to 100 degrees+, this service was absolutely necessary. The laundry smells clean and is perfectly folded when it gets back to you so it's worth what it costs per load-- you literally unpack everything and put it away. I would definitely keep using them as they do take very good care, however, as I pull out some items like sheets and tees, I've noticed ugly splotches as pictured that did not come out once I washed them myself. read more

The Folde - Discoloration of whites going in the pile with darks - Dry Cleaning Near Me - Austin, Texas

Updated Review. I heard back from The Folde and they apologized for not returning my call sooner. They went above and beyond to repair and re-clean my items. They communicated well and I'm pleased to report they made one wrong a right. Thank you! read more

Oh, also, I reported this business for losing my daughter's clothes to the BBB. Their response was I used profanity, which is a lie, and I wouldn't return emails. Also, this is a lie. There is NOTHING IN MY EMAILS from them. Beware everyone. read more

The Folde - No clothes! They picked them up. No clothes! - Dry Cleaning Near Me - Austin, Texas

Update: sent review with mentions of the nonrefund to the business at their request. Again, radio silence. Do NOT use- will overcharge for their services to make an extra buck off of a state-wide disaster. Update: two weeks later, I received an email from the Folde to let me know that they had decided to refund my account for the extra charges. I'm still leaving the rating at 3 stars- great service on the pick up and laundry, not so great service with billing and customer support. read more

Outside of the hotel, turning my laundry away because they thought I had checked out already and could not contact the company quickly. I loved the service. My clothes smelled terrific. The way they folded my laundry, I could not replicate it at home. I would rather pay them than do my laundry ever again. Hopefully, they will make their way to other countries because I am on my way to Saudi Arabia and hope to find a service this amazing. I lived in an RV, and I should've tried them sooner. They made laundry day less stressful. I literally never want to do my laundry again... #Trythem #Use code E532A for $10 off your first order read more

I've never gotten anything dry cleaned before and I have to sayyyy I'm such a fan of The Folde!!! First off when I messaged them they got back to me so quickly. Gave me a free quote on my king size faux fur blanket. So affordable! So much cheaper then I thought a blanket of that size would cost....it gets better! Lol they pick it up from your home your, then deliver it back to you and it doesn't cost extra! So I got my blanket back today and it was such a painless process! Thank you so much to The Folde! You have a new customer Great job!! read more

First two times, I got txt they were going to charge me for missed pickup (they did not go to my address). After pickup, Lost my clothes three times, routinely delivered to the wrong community requiring me to drive at midnight, checking other peoples front steps to go find it. The last time most of my clothes were wrinkled beyond & I nearly had to wash a full load. read more

I'm never doing laundry again! XL bag maybe 40-50 lbs of laundry for $40! Pick up and delivery neatly folded! This is amazing! read more

The Folde - I'm never doing laundry again! XL bag maybe 40-50 lbs of laundry for $40! Pick up and delivery neatly folded! This is amazing! - Dry Cleaning Near Me - Austin, Texas

My Code/Your $10: E69D9 Even with everything else that's upended our lives, laundry is one of those things that must still get done, and if your only option is a public laundromat (for whatever reason) or if you have a W/D but you've gotten behind, I strongly recommend "The Folde", the best wash-and-fold service I'm aware of, (and "yes", they will also service your dry-cleaning). Also, "Yes", they have implemented COVID-19 precautions. Because of the current health concerns, risks, and restrictions, The Folde has added measures and updated its services, including linen-only discounts, complimentary sanitizers, and reduced the costs for unlimited laundry service (for apartment residents). Wow! If you read my other reviews, you know that I don't give up 5-Stars for just anything, and I didn't in this case. The Folde's service is exceptional: you receive confirmation of your order, you know when your clothes are picked up, when they are delivered, plus there are options to place your order via your communication preferences. This company earned all its stars - and more, my trust and loyalty! The only quirky part of my experience was that the device app worked better than the browser (for ordering). But I'm not one to major in the minor - and the most important criteria (for me) was the laundry and the customer service. For those two, I am very pleased. Of course, I'd love it if you used the code (E69D9), which offers a win-win (i.e., $10 off of your first order, and credit for my next order). But I'm not sharing this tip just because of it. Honestly, I'm that impressed with the overall service, including putting consumers back in the center of "customer service". Don't overthink it, like I did (at first). Free up some of your time, and grab an intro discount: My Code/Your $10: E69D9 You're welcome. read more

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Several times they have let me down and their customer service is hard to reach. I signed up for recurrent 24 hour turn around delivery. One time, they didn't pick up at all! Second time, almost half of my laundry was missing and a shirt that wasn't ours was mixed in with ours (they definitely wash your laundry with others'). Third time, 75% of my laundry was not delivered and ended up getting told that it will just get delivered the following day. I really tried to like this company but will have to stop my subscription:( read more

A couple of weeks after this review the manager/owner of the location did end up reaching out and refunding us for the service charge as well as reimbursement for the items lost. Not sure we will eve me use the service again still but it was the right move on their part. read more

I have several articles of clothing missing from my order and have been unable to actually talk to anyone about it. They don't answer their customer service number during the hours they state that it is open. Their online chat says I am connected with agent, but they just give a copy and pasted response about another topic altogether after 5 mins of waiting. It did generate an email saying I will hear back from them in 2 business days.. which has long passed. I have been trying to get a response for about a week and have only gotten a generic reply. read more

If I could give 0 stars I would. For starters, you have to keep tabs on every.single.item. you leave in the hands of this company. Not only do you need to keep inventory, you need to make sure they do their job on every article of clothing. Many times have I requested starch and never received it and this most recent time they missed it on 12 shirts. For brides or anyone wearing whites - do NOT send your whites here. They will absolutely destroy them, some come back blue, some come back brown. Yes, muddy colored brown. Sometimes they don't even dry clean your clothes, you'll receive them in the same condition you sent them, but now they will smell like wet dog. I have tried to call customer service multiple times with no response, no call back, and absolutely no reconciliation with this $200.00 dry cleaning job. I now have 3 expensive bridal garments ruined, 2 weeks worth of dry cleaning I have to re process somewhere else, and some garments still missing. Please think before using the Folde, I used to be very pleased with their work but it's quickly becoming underwhelming - especially for the price. !!!! Austin locals - Reid's on Lamar is now saving the day and I couldn't say enough to thank them read more

I love the folde. They are timely, efficient and they do a great job cleaning your clothes. Their customer service is friendly and top notch. Kudos! read more

It's been over a month and still no word on my lost sheets. Seems like the management of "The Folde" doesn't care at all about losing people's valuable laundry. As you can see from the management response there is no accountability nor ownership for loosing my property. Just generic language meant to make it seem like I haven't directly communicated with them multiple times. After one phone conversation where I was promised they would find my sheets, I've been ignored for a month. Horrible and shady company. read more

One of my lifehacks that's helped my sanity over the past 2 years has been OUTSOURCING MY LAUNDRY. The Folde comes to my apartment, picks up huge bags of dirty laundry, washes and dries them, folds them, and then returns the clean folded laundry!!! Whaaaa?! (And then my housekeeper comes and puts the massive amount of now clean laundry away and unfucks the chaos of my house. Recently I was saying that some people who are in sales do cocaine--but I can't afford that because I'm addicted to Roxanna keeping me sane. But, I digress.) Knock on wood, but we now seem to be past the compete daily sheet and blanket changes necessary for 18 months of night wetting. OMFG. But I had been losing my shit over the heaps of pee pee sheets. Since my apartment has a crummy washer/dryer combo that washes like 3 pairs of undies at a time, my apartment complex laundry room is a crime scene waiting to happen, and laundromats were sucking 5 hours of my life weekly (and I kept getting hit on by men who seemed to have a specific combination of fetishes,) this service has been a very worthwhile expense. It's not dirt cheap by any means, but as a single mom working sometimes 60 hour weeks (because I make more per hour and it's a better choice to work more than wash my clothes in a bucket--which I considered deeply)--it's worth every penny. Use my coupon code for a discount on your first offer. My only problem has been that they have given me the wrong socks back. So I just do my own socks and undies. The code is: WSJPSBIX read more

I'm not sure how to rate them. On one hand, it's a great service. But on the other, it's soo unorganized. They launched a new website months ago and it's still awful. I miss their old site and wish they would correct this. It shouldn't take months to get a site up and working/user friendly. 5 stars for the fact that they offer delivery and drop off. 1 star for their website service. Please fix this. I want to love you. Added a star bc owner got back to me about improving their order process. Hoping it'll become 5 stars! And yes! I'll test it read more

Love love love!!! The only thing I wish was possible was a way to indicate what I would prefer to be hung up or folded read more

Deceived. I filled up the standard bag and got charged for an extra large. Yes, I filled up the standard size bag all the way up and stuffed it, but it was able to close. If that is to cost the amount of an extra large bag, then be transparent and put that on the website. I have called in with no response and now i've had to email them. Even if it's corrected, that doesn't justify an unexpected charge and making me go out of my way to have it corrected. No complaints about the wash though and it was nice how some of my jackets were hang dryed. Update: Mark called as soon as he saw this and corrected everything. Will be using the Folde again and updating appropriately. read more

Am glad to have their wash/fold delivery especially not having washer/dryer in my apartment and with covid-19 One area they needs to improve is contact back when customer as I left few messages. read more

Super fast and great service!! I love the pick-up and drop off!! I'm a full time working mom of 3 so this is definitely the perk I need for my everyday busy life!! I highly recommend The Folde in Houston!!! Ruth has been amazing!! Go check them out, you won't be disappointed. read more

Beware, they do not service all of Austin. I was very disappointed to figure out that they don't service my zip code AFTER they had already charged me their subscription fee. I was really excited thinking this was a great idea, but their website let me go all the way through the sign up process without stopping me based on zip code. If you only service certain zip codes: 1. That should be very clear. 2. The site should not allow you to sign up with an "invalid" zip code. VERY discouraged that not only did it let me sign up, but also, when I attempted to call, within their business hours, noone answered the phone. I had already had a charge show up on my credit card statement. This did not make me happy. Let's see how long it takes to get that back. read more

I ended up using The Folde pretty regularly during around my last year in Austin. I was always hesitant because of the price, but when you factor everything in, it does seem pretty fair. First, since you're only charged by the bag, you can shove over a month's worth of laundry into the large bag. So, take that cost and divide it over the days/weeks you would have done the laundry yourself, and the quarters you would have had to use for all the loads, and then the fact fact that you're not having to spend time ironing your shirts, or attending any of your clothes, or doing any walking or driving yourself. Customer service has always been great and responsive. I've reached out a few times, never because of a mess up on their part, but because of changes or questions I have. It sucks that they changed the ability to schedule a 2-hour pick up and delivery window, but honestly, capitalistically speaking, that's just not realistic as their business grew, I bet. Most people are going to want their clothes picked up and delivered before and after the 9-5 hours, which at some point just becomes unfeasible. Maybe they could offer this as a premium service. The website was and still remains after the redesign the weakest part of the service. I can't really articulate my criticism other than that the website doesn't seem knowledgeable or "responsive" about your order. It can seem unclear whether your order actually made it through, or whether the website recognizes your order made it through. It just doesn't function or inform you the way that you would expect a website in 2019 to do. I might take a point off for this, but honestly it's mainly just a front-end problem, and the process at the end of the day works. read more

Life. Saver. Single mom of 3, no washer and dryer and immunocompromised during a pandemic. The Foldes unlimited monthly service saved me. I am actually sad that I have a washer and dryer now and have to go back to doing the laundry! read more

We've used The Folde twice. The first time went well, no issues. The second time half of our laundry went missing. They told us they would "review their cameras and have the trucks checked", but also can we check out home because that's where most missing laundry is found. We've called, texted and emailed for an update, eight times, with no response. When you send three complete sets of sheets, and only bottom sheets and one of 6 pillowcases comes back, it's pretty clear where the problem occurred. We also lost a blanket that was a graduation gift twenty years ago. Looks like they folded and we lost our laundry. read more

Not worth it. Far too expensive and you will not receive your clothes by the requested time.

They lost about 75% of the clothes I sent out and now nobody will reply to me about where they are. They reassured me that they have slow mo play by play and mark your clothes so they can track them all the way through... Since it's been several weeks since I reached out with no reply, I can only assume this is an admission of guilt and that they lost hundreds or thousands of dollars in clothing. You've been warned. read more

We have been using them over a year. Last few months we have lost A LOT of clothing and bedding. Slowly but surely it adds up! I was sick and needed help but at this point going to stop, can't pay them to lose your clothes read more

Seriously could not be simpler. Unlike other laundry services, the Folde doesn't charge you by weight or number of loads. They give you two bags with a set price for each one. Then you go online and order a pickup. You don't even have to be there! Just put the bag out front and they'll get it, wash it, and bring it back all folded with button up shirts, jeans, and pants on hangers. My first time I assumed I needed to use the big bag, but once I realized I could cram everything into the small one, that's exactly what I did. Literally smashed it all down with my knee until the bag was about to burst and they couldn't have cared less. All my stuff came back folded and clean in the same bag. Perfect. I've since cut ties with my building's laundry room and have freed up my days to prance in fields of bluebonnets...or whatever. My weekends are mine again! Hooray for The Folde! read more

Great service. Very happy with the quality! 4 starts because my only suggestion would be to let people pick when the cloths are dropped off. I prefer early morning or evening, but mine were dropped mid-day and had to sit outside my door for awhile before I got home. They do have them in bags, but mostly just don't love things sitting outside all day. I'd prefer to have a 2 hours drop window just like my pickup window. read more

We also had a lingering water problem after the big storm and thought The Folde sounded great. They confirmed pickup on a Monday morning and return on Wednesday morning. They completely blew it and did not deliver the clean laundry until Friday. Sent 3 messages to customer service and they did not respond until a full week later. They did offer a credit for future service, but I'm not sure we want to bother with it again. They are probably fine in 'normal' times. read more

Welp! I'm ruined! I don't think I can ever go back to doing my own laundry. Ripping open each plastic bag with my clothes folded perfectly, was like opening gifts on Christmas morning. Seriously. They folded my fitted sheet better than it was folded when I bought it. What kind of magicians work here?? I discovered The Folde this week because I just moved to a new apartment and the only laundry option is a community laundromat... Not a fan. It was incredibly easy to schedule and their customer service is wonderful. Everyone I spoke to was very knowledgeable and patient. I haven't stopped talking about my experience and am telling everyone that will listen to sign up. Thank you for your time and for MY time! :) THANK YOU!! read more

This was amazing!!! I love this concept. I am visiting from out of town. After four days in the heat and humidity - my family's clothes really needed to be washed. But we are on vacation!! Who wants to hang out at the laundromat (which was not near my hotel) for a few hours?? Folde washed my clothes and delivered them right back to the hotel - clean and folded. Brilliant! read more

The Folde - Laundry done! - Dry Cleaning Near Me - Austin, Texas

There was some confusion about pricing but their team was super responsive and my clothes came back PERFECT!! Thank you :)

I was on a time crunch having completely forgotten to do my dry cleaning and everything was going to close before I could get home. My friend suggested The Folde so I figured I'd give it a shot, and am I glad that I did. I work weird hours so having a late pickup option has been amazing. Dry cleaning has always been an issue for me since they all close down when I get off work. Game changing service, can't believe I'm just now finding out about it. read more

We just started using the folde after switching from a far less reliable laundry delivery service. The set up was super simple. The app is easy to use. The pick-up and drop-off were right on time with text and app notifications. Our clothes were sorted when we got them, so it made it easy to put away in our closet, and the dress shirts arrived on hangers, even the ones that were not pressed and dry cleaned. The best part is, the customer services is responsive and very helpful! read more