Ian's is one of the few dry cleaners in town that does leather cleaning! I had two jackets that I…read morewanted cleaned, and Ian's was SO reliable and communicative during the entire process. It is a bit expensive to do leather jacket cleaning, but for the experience and process, I would say it was totally worth it. They texted me to let me know when they would arrive to pick up and to drop off. They gave me a clear time approximation and even beat it (they estimated 6-8 weeks but I believe it only took about 2-3?). My jackets came back wrapped really nicely, and the delivery driver took proper care to deliver at my door. In fact, I wasn't home and she asked how I would like my jackets to be dropped off. The thoughtfulness and consideration Ian's provides can't be beat. I also appreciate that they have an app so you can easily plan your pick-ups and drop-offs. If I have any articles of clothing that will need dry cleaning in the future, Ian's will be top of mind.

Ian's still delivers - literally Mobile dry cleaners and…read morelaundry They pick up your clothes from your home or office and deliver it back to you in three days They do a great job on both pro cleaning and laundry services... Reasonable prices great quality... Fantastic provider. Check them out you'll be glad you did

I was born and raised in this side of Austin and so I really try to support the old local…read morebusinesses but the lady at the desk is so rude that I can't see myself going there anymore. Also, they wanted to charge me $15 just to sew on a patch that others will do for $5.

I never ever write reviews, but DO NOT COME HERE!! Estrada's absolutely DESTROYED my irreplaceable…read morevintage fur jacket (see photos) and was so incredibly rude, hostile, and disrespectful throughout the whole 2 month ordeal. My sister dropped off my vintage mink jacket on Oct 15, and I was told it would be ready in a week. When I came back, it wasn't ready, and I never received a call. On Nov 13, I went in because their phone number didn't work and their Facebook was unresponsive. The jacket was ripped to shreds. I was told to return at 6 PM to discuss with the owner, driving an hour during rush hour, only for him to say he could fix it and would call in two weeks--he never did. On Dec 17, after another rush-hour trip, the jacket was still not fixed, and I was met with unbelievable rudeness and hostility. When I asked if there was anything they could do to make this right, the owner completely ignored me, and another employee yelled at me over and over that she verbally told my sister that the cleaning was "at my own risk." She said I should feel lucky they didn't charge us upfront. How do you 1. Accept an item you're not 100% sure you can clean safely and 2. Be so rude and unapologetic after completely destroying an heirloom? I'll never be able to replace this jacket and they didn't even offer me a free dry cleaning token for destroying it. I get that mistakes happen, but I am appalled - embarrassed even - by how they treated me as a customer and handled their error.

We were traveling through Austin and needed laundry done. We've never used a laundromat before and…read morewent to this laundromat because Yelp reviews and we were very pleased. Top level service and comfortable, friendly atmosphere.

I've used them several times over the past few weeks, and the service has consistently been fast,…read morereliable, and convenient. Their same-day wash-and-fold service is a huge plus, and they even managed to get the lingering sulfur smell out of my clothes after I'd been struggling with it through several washes. Adel is also extremely personable and makes the whole experience feel welcoming. Highly recommend.

great prices and a very clean establishment 10/10 would recommend and a man named nick had very…read moregood customer service from the minute I had walked in a very welcoming place i'd say.

My washing machine started flashing codes like gang signs, so off to the laundromat I went. I…read morepicked The Big Clean since it's close to home and had solid reviews. Last load is at 8:30 PM every day. They've got single, double, triple, four, six, and ten load washers. The ten load machines are the best value, but there are only two of them, so plan for that. They also have two big dryers, but every dryer comes with a fee schedule that feels like an elementary school word problem. One dollar gets you four minutes to start, then twenty five cents for each additional two minutes. If you want about thirty minutes, you're looking at roughly $4.25. The smaller dryers $.25 for every 2 minutes, so $3.75 for thirty minutes. Getting them started can be a little finicky. (Ask for assistance) Now for the good news. The staff is genuinely kind, and the whole place is spotless. That alone makes the chore a lot less painful. The bathrooms are clean, no code required, and clearly taken care of. I'm pretty sure they offer wash and fold since the employees were constantly folding, wiping machines, or sweeping. The machines that are working run well, and the ones that are down are clearly marked. There's plenty of seating and rolling baskets to help you haul everything around. The only real drawback is the parking. The shopping center is small and the parking lot is even smaller. If you have mobility challenges, small kids, or a ton of laundry, getting a spot might be a pain. They do have WiFi, which is great because cell service in the building is weak. I can see this place turning into a zoo during peak hours, so timing matters. Overall, if I need a laundromat again, I'll be back.

Staying at an AirBnB for a few weeks w/o a washer & dryer. I was looking for a laundry mat and…read moreafter reading several reviews this sounded like a consistently clean spot with plenty of machines. Well, I was not disappointed! By the time I got there, I was able to schedule some appointments, so I pivoted and went with the wash & fold service. Ana greeted me as soon as I walked, she was kind enough to let me practice my Spanish. Gracias, Ana! I was able to separate some items that I wanted to air dry (they provide hangers) along with a bag of clothes from over a week of traveling. I was just under the 10lb minimum, so the whole thing was under $20. I went out to my appointments and received a text about 2 hrs later confirming that my items were ready for pickup. When I returned, Ana had left for the day but two other folx were there to greet me. I missed the name of the person who checked me out, big smile with a friendly demeanor, but I will not soon forget Arbry. He kept up the chitchat, in a kind and inclusive way. He and Ana are definitely a value add when it comes to customer service.

Kind people own this spot, great selection of soaps and they also have vending machines if you're…read morethirsty

WORST DRY CLEANERS EVER! If I could give them negative stars, I would…read more... I went there several times when I first moved to the East Side and they were constantly mis-counting my clothes - so when I went to pick-up and pay, my bill was always significantly higher than originally quoted. Final straw was when they lost my favorite little black Bebe dress. The manager actually argued with ME and accepted no fault whatsoever. Once I finally spoke to the owner of the location he agreed to refund my money....and here we are almost a year later and I have YET to be reimbursed for my expensive dress - and he agreed to! They've lost me as a customer and I make sure to tell everyone I know about their poor service and shady business.

I office close to Austin Cleaners & Laundry, so it's the most convenient Dry Cleaner to my daily…read morecommute. A recent drop off resulted in a damaged shirt, but AC&L notified me of the issue, tried correcting the issue internally, and contacted Neiman Marcus to replace the shirt. Unfortunately these attempts failed, but the management offered me a compensation that I believe is fair. With this level of assistance and coordination, I will continue to use AC&L and recommend them to others based on my experience. Thank you Austin Cleaners & Laundry.

Had an emergency for a last minute event, Brandi was able to help me with 24h turn around…read more Professional and prompt, they know what they're doing! Been a customer for years and many more to come. Peter Larson

BEWARE!! They Ruined My $330 Wool Shirt!…read more I only had one experience here, and it was enough to make sure I never come back. I brought in a No Nationality 100% Wool Overshirt ($330) that they completely ruined. It looks like they threw it into a washer and dryer, it came back misshapen, shrunk, and unwearable. I was understanding at first, hey accidents happen right? Nordstrom still carried the shirt in another color, so I replaced it myself and simply asked the cleaners to reimburse me for the damage. I've now called multiple times over four weeks, and every time I'm told "the manager will call you back." The call never comes. To make matters worse, on one call they forgot to put me on hold, and I overheard someone in the background say, "Ohhhh, it was wool." So they knew they ruined it, but still refuse to take care of it. If you value your clothes or your time, don't risk it here. Their lack of accountability and customer service is unacceptable.