Ian's is one of the few dry cleaners in town that does leather cleaning! I had two jackets that I…read morewanted cleaned, and Ian's was SO reliable and communicative during the entire process. It is a bit expensive to do leather jacket cleaning, but for the experience and process, I would say it was totally worth it. They texted me to let me know when they would arrive to pick up and to drop off. They gave me a clear time approximation and even beat it (they estimated 6-8 weeks but I believe it only took about 2-3?). My jackets came back wrapped really nicely, and the delivery driver took proper care to deliver at my door. In fact, I wasn't home and she asked how I would like my jackets to be dropped off. The thoughtfulness and consideration Ian's provides can't be beat. I also appreciate that they have an app so you can easily plan your pick-ups and drop-offs. If I have any articles of clothing that will need dry cleaning in the future, Ian's will be top of mind.

Ian's still delivers - literally Mobile dry cleaners and…read morelaundry They pick up your clothes from your home or office and deliver it back to you in three days They do a great job on both pro cleaning and laundry services... Reasonable prices great quality... Fantastic provider. Check them out you'll be glad you did

I was born and raised in this side of Austin and so I really try to support the old local…read morebusinesses but the lady at the desk is so rude that I can't see myself going there anymore. Also, they wanted to charge me $15 just to sew on a patch that others will do for $5.

I never ever write reviews, but DO NOT COME HERE!! Estrada's absolutely DESTROYED my irreplaceable…read morevintage fur jacket (see photos) and was so incredibly rude, hostile, and disrespectful throughout the whole 2 month ordeal. My sister dropped off my vintage mink jacket on Oct 15, and I was told it would be ready in a week. When I came back, it wasn't ready, and I never received a call. On Nov 13, I went in because their phone number didn't work and their Facebook was unresponsive. The jacket was ripped to shreds. I was told to return at 6 PM to discuss with the owner, driving an hour during rush hour, only for him to say he could fix it and would call in two weeks--he never did. On Dec 17, after another rush-hour trip, the jacket was still not fixed, and I was met with unbelievable rudeness and hostility. When I asked if there was anything they could do to make this right, the owner completely ignored me, and another employee yelled at me over and over that she verbally told my sister that the cleaning was "at my own risk." She said I should feel lucky they didn't charge us upfront. How do you 1. Accept an item you're not 100% sure you can clean safely and 2. Be so rude and unapologetic after completely destroying an heirloom? I'll never be able to replace this jacket and they didn't even offer me a free dry cleaning token for destroying it. I get that mistakes happen, but I am appalled - embarrassed even - by how they treated me as a customer and handled their error.

I've used them several times over the past few weeks, and the service has consistently been fast,…read morereliable, and convenient. Their same-day wash-and-fold service is a huge plus, and they even managed to get the lingering sulfur smell out of my clothes after I'd been struggling with it through several washes. Adel is also extremely personable and makes the whole experience feel welcoming. Highly recommend.

Best laundromat option in the area, hands down. No frills and small, but the machines work and it's…read moreclean inside. They also offer wash & fold services which I used for my heavyweight comforter set and it was only $25! Well worth the saving on time and hassle. Owner is very responsive and kind.

My washing machine started flashing codes like gang signs, so off to the laundromat I went. I…read morepicked The Big Clean since it's close to home and had solid reviews. Last load is at 8:30 PM every day. They've got single, double, triple, four, six, and ten load washers. The ten load machines are the best value, but there are only two of them, so plan for that. They also have two big dryers, but every dryer comes with a fee schedule that feels like an elementary school word problem. One dollar gets you four minutes to start, then twenty five cents for each additional two minutes. If you want about thirty minutes, you're looking at roughly $4.25. The smaller dryers $.25 for every 2 minutes, so $3.75 for thirty minutes. Getting them started can be a little finicky. (Ask for assistance) Now for the good news. The staff is genuinely kind, and the whole place is spotless. That alone makes the chore a lot less painful. The bathrooms are clean, no code required, and clearly taken care of. I'm pretty sure they offer wash and fold since the employees were constantly folding, wiping machines, or sweeping. The machines that are working run well, and the ones that are down are clearly marked. There's plenty of seating and rolling baskets to help you haul everything around. The only real drawback is the parking. The shopping center is small and the parking lot is even smaller. If you have mobility challenges, small kids, or a ton of laundry, getting a spot might be a pain. They do have WiFi, which is great because cell service in the building is weak. I can see this place turning into a zoo during peak hours, so timing matters. Overall, if I need a laundromat again, I'll be back.

great prices and a very clean establishment 10/10 would recommend and a man named nick had very…read moregood customer service from the minute I had walked in a very welcoming place i'd say.

Hey who knew the Austin heat would be melting in August…read more Great place to get it all done and enjoy the rest of our stay with clean clothes

Whatever you do, don't trust this company with your belongings. They will destroy your things and…read morenot cover the cost. Honestly the worst customer service experience I've ever had. My laundry came back with a ruined pair of machine washable shoes and a set of someone else's sheets. I gladly returned the sheets that weren't mine because obviously that's the right thing to do. I also had a shrunken cashmere sweater in the load of laundry but I was able to wet it and stretch it back out so that was no big deal really. However, I wanted to be reimbursed for the cost of my ruined shoes. Reasonable, right? Apparently this company has little sense of what's right or how to treat a customer because they refused to cover the cost of my shoes that they ruined. They offered to pay $40 instead of the $95 the shoes cost because apparently "like a car" my shoes had "depreciated in value" even though I'm obviously going to be stuck paying the full price for a new pair of shoes. They also said their staff received the shoes in poor condition, which is wholly untrue. Then they went so far as to contact the manufacture of the shoes (a local company) to tell them their product is deficient -- which it's not, those shoes had been washed once before and did not come out with holes on the bottom. Only use this company if you're prepared to have your things destroyed, not be reimbursed for the cost of your belongings and be talked down to with metaphors about cars, televisions, and depreciation.

Staying at an AirBnB for a few weeks w/o a washer & dryer. I was looking for a laundry mat and…read moreafter reading several reviews this sounded like a consistently clean spot with plenty of machines. Well, I was not disappointed! By the time I got there, I was able to schedule some appointments, so I pivoted and went with the wash & fold service. Ana greeted me as soon as I walked, she was kind enough to let me practice my Spanish. Gracias, Ana! I was able to separate some items that I wanted to air dry (they provide hangers) along with a bag of clothes from over a week of traveling. I was just under the 10lb minimum, so the whole thing was under $20. I went out to my appointments and received a text about 2 hrs later confirming that my items were ready for pickup. When I returned, Ana had left for the day but two other folx were there to greet me. I missed the name of the person who checked me out, big smile with a friendly demeanor, but I will not soon forget Arbry. He kept up the chitchat, in a kind and inclusive way. He and Ana are definitely a value add when it comes to customer service.

Kind people own this spot, great selection of soaps and they also have vending machines if you're…read morethirsty

Had an emergency for a last minute event, Brandi was able to help me with 24h turn around…read more Professional and prompt, they know what they're doing! Been a customer for years and many more to come. Peter Larson

BEWARE!! They Ruined My $330 Wool Shirt!…read more I only had one experience here, and it was enough to make sure I never come back. I brought in a No Nationality 100% Wool Overshirt ($330) that they completely ruined. It looks like they threw it into a washer and dryer, it came back misshapen, shrunk, and unwearable. I was understanding at first, hey accidents happen right? Nordstrom still carried the shirt in another color, so I replaced it myself and simply asked the cleaners to reimburse me for the damage. I've now called multiple times over four weeks, and every time I'm told "the manager will call you back." The call never comes. To make matters worse, on one call they forgot to put me on hold, and I overheard someone in the background say, "Ohhhh, it was wool." So they knew they ruined it, but still refuse to take care of it. If you value your clothes or your time, don't risk it here. Their lack of accountability and customer service is unacceptable.