I was searching online for a fluff and fold laundry service for a short term rental…read moreproperty that I help my daughter manage, ideally one that did pick up and delivery. When I went on The Laundry Spot's website I saw that they offered this service so figured I'd give them a try. I had a few questions so I called the number listed on the home page of the website, and the woman who answered referred me to another number for the pick up and delivery service which turned out is also listed if you click on the "delivery" link. I got an answering service and left my contact info and within minutes, James the owner called back and answered my questions and walked me through the process of setting up an account so that I could do the online scheduling myself. There were 3 convenient windows of times to select from for both pick up and delivery so I scheduled pick up between 8am-11am on Tuesday and delivery during that same timeframe the next day. I got a text a minute or so prior to them arriving both times and they were both within the scheduled timeframes. Since the home was unoccupied those days, I was able to text them the temporary door code I set up remotely and allow them to pick up and drop off inside in the entry way. The laundry consisted of two full sets of bedding, several towels dish towels, etc. All came back perfectly clean and nicely folded. Online I was able to select the type of soap (or even provide my own if desired), optional softeners, and add any specific instructions such as cold water, gentle cycle etc. I am so thrilled to have found this service! Since I'm a big fan of USEFUL technology, I'm very happy that I can do all of the scheduling from my smart phone, including paying the invoice. I was initially apprehensive about providing my credit card info and wanted to be sure the info was encrypted and secure. The owner, James, patiently explained to me that he's partnered with a few different technology platforms in order to make it possible to do all of this online, so it's all very secure and tested. One thing to note: because of the way the various platforms are linked, you see different URLs when you schedule versus looking at your account versus payment, but after it's set up it's a piece of cake. And best of all, the laundry comes back beautifully clean and nicely folded without me having to do a thing (I have back problems) so this is a wonderful solution for me. And the pricing is incredibly reasonable. I highly recommend trying this laundry service and supporting a great local Austin business!

I do not like reporting this, but the new turnover of ownership is stealing. The service new…read moredigital card system used is charging 50 cents for 9 mins and the actual card reader says 25 cents for 10 mins. this has been going on for several weeks without correction. I have been going here for 3yrs sad to say with the change. I see it's only about money not about service & integrity. Thanks for the transparency. I will not be back.

Ian's is one of the few dry cleaners in town that does leather cleaning! I had two jackets that I…read morewanted cleaned, and Ian's was SO reliable and communicative during the entire process. It is a bit expensive to do leather jacket cleaning, but for the experience and process, I would say it was totally worth it. They texted me to let me know when they would arrive to pick up and to drop off. They gave me a clear time approximation and even beat it (they estimated 6-8 weeks but I believe it only took about 2-3?). My jackets came back wrapped really nicely, and the delivery driver took proper care to deliver at my door. In fact, I wasn't home and she asked how I would like my jackets to be dropped off. The thoughtfulness and consideration Ian's provides can't be beat. I also appreciate that they have an app so you can easily plan your pick-ups and drop-offs. If I have any articles of clothing that will need dry cleaning in the future, Ian's will be top of mind.

Ian's still delivers - literally Mobile dry cleaners and…read morelaundry They pick up your clothes from your home or office and deliver it back to you in three days They do a great job on both pro cleaning and laundry services... Reasonable prices great quality... Fantastic provider. Check them out you'll be glad you did

I was born and raised in this side of Austin and so I really try to support the old local…read morebusinesses but the lady at the desk is so rude that I can't see myself going there anymore. Also, they wanted to charge me $15 just to sew on a patch that others will do for $5.

I never ever write reviews, but DO NOT COME HERE!! Estrada's absolutely DESTROYED my irreplaceable…read morevintage fur jacket (see photos) and was so incredibly rude, hostile, and disrespectful throughout the whole 2 month ordeal. My sister dropped off my vintage mink jacket on Oct 15, and I was told it would be ready in a week. When I came back, it wasn't ready, and I never received a call. On Nov 13, I went in because their phone number didn't work and their Facebook was unresponsive. The jacket was ripped to shreds. I was told to return at 6 PM to discuss with the owner, driving an hour during rush hour, only for him to say he could fix it and would call in two weeks--he never did. On Dec 17, after another rush-hour trip, the jacket was still not fixed, and I was met with unbelievable rudeness and hostility. When I asked if there was anything they could do to make this right, the owner completely ignored me, and another employee yelled at me over and over that she verbally told my sister that the cleaning was "at my own risk." She said I should feel lucky they didn't charge us upfront. How do you 1. Accept an item you're not 100% sure you can clean safely and 2. Be so rude and unapologetic after completely destroying an heirloom? I'll never be able to replace this jacket and they didn't even offer me a free dry cleaning token for destroying it. I get that mistakes happen, but I am appalled - embarrassed even - by how they treated me as a customer and handled their error.

We were traveling through Austin and needed laundry done. We've never used a laundromat before and…read morewent to this laundromat because Yelp reviews and we were very pleased. Top level service and comfortable, friendly atmosphere.

I've used them several times over the past few weeks, and the service has consistently been fast,…read morereliable, and convenient. Their same-day wash-and-fold service is a huge plus, and they even managed to get the lingering sulfur smell out of my clothes after I'd been struggling with it through several washes. Adel is also extremely personable and makes the whole experience feel welcoming. Highly recommend.

My washing machine started flashing codes like gang signs, so off to the laundromat I went. I…read morepicked The Big Clean since it's close to home and had solid reviews. Last load is at 8:30 PM every day. They've got single, double, triple, four, six, and ten load washers. The ten load machines are the best value, but there are only two of them, so plan for that. They also have two big dryers, but every dryer comes with a fee schedule that feels like an elementary school word problem. One dollar gets you four minutes to start, then twenty five cents for each additional two minutes. If you want about thirty minutes, you're looking at roughly $4.25. The smaller dryers $.25 for every 2 minutes, so $3.75 for thirty minutes. Getting them started can be a little finicky. (Ask for assistance) Now for the good news. The staff is genuinely kind, and the whole place is spotless. That alone makes the chore a lot less painful. The bathrooms are clean, no code required, and clearly taken care of. I'm pretty sure they offer wash and fold since the employees were constantly folding, wiping machines, or sweeping. The machines that are working run well, and the ones that are down are clearly marked. There's plenty of seating and rolling baskets to help you haul everything around. The only real drawback is the parking. The shopping center is small and the parking lot is even smaller. If you have mobility challenges, small kids, or a ton of laundry, getting a spot might be a pain. They do have WiFi, which is great because cell service in the building is weak. I can see this place turning into a zoo during peak hours, so timing matters. Overall, if I need a laundromat again, I'll be back.

great prices and a very clean establishment 10/10 would recommend and a man named nick had very…read moregood customer service from the minute I had walked in a very welcoming place i'd say.

Hey who knew the Austin heat would be melting in August…read more Great place to get it all done and enjoy the rest of our stay with clean clothes

Whatever you do, don't trust this company with your belongings. They will destroy your things and…read morenot cover the cost. Honestly the worst customer service experience I've ever had. My laundry came back with a ruined pair of machine washable shoes and a set of someone else's sheets. I gladly returned the sheets that weren't mine because obviously that's the right thing to do. I also had a shrunken cashmere sweater in the load of laundry but I was able to wet it and stretch it back out so that was no big deal really. However, I wanted to be reimbursed for the cost of my ruined shoes. Reasonable, right? Apparently this company has little sense of what's right or how to treat a customer because they refused to cover the cost of my shoes that they ruined. They offered to pay $40 instead of the $95 the shoes cost because apparently "like a car" my shoes had "depreciated in value" even though I'm obviously going to be stuck paying the full price for a new pair of shoes. They also said their staff received the shoes in poor condition, which is wholly untrue. Then they went so far as to contact the manufacture of the shoes (a local company) to tell them their product is deficient -- which it's not, those shoes had been washed once before and did not come out with holes on the bottom. Only use this company if you're prepared to have your things destroyed, not be reimbursed for the cost of your belongings and be talked down to with metaphors about cars, televisions, and depreciation.

Staying at an AirBnB for a few weeks w/o a washer & dryer. I was looking for a laundry mat and…read moreafter reading several reviews this sounded like a consistently clean spot with plenty of machines. Well, I was not disappointed! By the time I got there, I was able to schedule some appointments, so I pivoted and went with the wash & fold service. Ana greeted me as soon as I walked, she was kind enough to let me practice my Spanish. Gracias, Ana! I was able to separate some items that I wanted to air dry (they provide hangers) along with a bag of clothes from over a week of traveling. I was just under the 10lb minimum, so the whole thing was under $20. I went out to my appointments and received a text about 2 hrs later confirming that my items were ready for pickup. When I returned, Ana had left for the day but two other folx were there to greet me. I missed the name of the person who checked me out, big smile with a friendly demeanor, but I will not soon forget Arbry. He kept up the chitchat, in a kind and inclusive way. He and Ana are definitely a value add when it comes to customer service.

Kind people own this spot, great selection of soaps and they also have vending machines if you're…read morethirsty

This place has gone downhill since the new owner bought it. The pictures show my pants that were…read morecreased on the sides. This seems to have been in response to me sending shirts back for not having creased sleeves, which has happened several times. Also, I put a CC on file, because the woman at the front presented it as a requirement. I didn't want to use my debit card. A few months ago, the same girl charged that card instead of my debit card, which I wanted to use. I had to escalate to a manager, who followed up via text that she could not change my method of payment for the transaction. The same girl mentioned she charged the card on file again recently after I mentioned that I was sending more shirts back for not having the sleeves creased. It's not even all the passive aggression, but I'm not going to take the time to describe the other parts. Prices just went up, which wouldn't matter to me if they did what they were supposed to do with professionalism. I'll follow up when I find out the other places this owner bought. Please stay away if you don't want to be rage baited and gaslighted. **Last time I was sending my shirts back(second to last time I'll ever be there, since I picked up my clothes), another customer was picking up his pants and being told by the manager through the girl at the front that the most they would do to make things right for a pair of his pants they damaged was reduce his bill by the charge of cleaning those pants.**

BEWARE!! They Ruined My $330 Wool Shirt!…read more I only had one experience here, and it was enough to make sure I never come back. I brought in a No Nationality 100% Wool Overshirt ($330) that they completely ruined. It looks like they threw it into a washer and dryer, it came back misshapen, shrunk, and unwearable. I was understanding at first, hey accidents happen right? Nordstrom still carried the shirt in another color, so I replaced it myself and simply asked the cleaners to reimburse me for the damage. I've now called multiple times over four weeks, and every time I'm told "the manager will call you back." The call never comes. To make matters worse, on one call they forgot to put me on hold, and I overheard someone in the background say, "Ohhhh, it was wool." So they knew they ruined it, but still refuse to take care of it. If you value your clothes or your time, don't risk it here. Their lack of accountability and customer service is unacceptable.

This place was clean and well lit, which made it feel very safe. I got my laundry done within an…read morehour and got out of there. They've got rows with different sizes of washer and the price varies based on size, the lowest being around 4.25 for 25min cycle. You can get quarters from a machine at the front that takes 1s, 5s, 10s, and 20s. *Fair warning, it did eat a 5 of mine at one point and there wasn't really anything I could do. You can also purchase dollar tokens with a credit card, but keep in mind that many of the machines are not full dollar amounts. There was a drink vending machine and a snack one, the snack one also had some mini detergent bottles and clear plastic laundry bags. I didn't try the ATM but there was one. The soda machine offered tap but tap pay was not working so I had to use dollar bills. The dryers were honestly the best part, they're huge and 25 cents gets you 5 minutes, and I found I could dry what I needed within 20 minutes. Overall, a good place to go if it's what you need to do.

Not a fan. I recently moved to Austin from San Antonio and have been trying to find a new place to…read moredo laundry. Seems like alot of places out here have the option to pay with your debit card or through an app which I loved but this is the second laundry (previous was a different business) I've visited where this was an option and once again there was a sign that said the option to pay with card wasn't available. But this location at least had a ATM so I got some money and just said screw it because I needed to do my laundry and didn't feel like driving and driving around. Put in $20 in the change machine because the ATM had a minimum of $20. I used the $7 washer and realized after putting in the quarters I had about $3 left. Now I'm not good at math but to have $3 left after only using $7 in change. Yeahhh I was missing my money so I put a complaint via email and the Texas area manager got back to me asking me to reply back with a date and time of when to meet one of the managers at the laundry so I can get reimbursed. I told them 8am the following day. So I showed up with laundry because I ok I'll just use the reimbursement to do some more laundry. Got there and walked inside, there was only one person doing laundry and no one else. Waited in my car in front of the store and. Emailed the manager of who suppose to meet but that I was still waiting there at 8:19.. waited till 9am and never got a response back. No one else was in the laundry. They basically wasted my time and the machine stole my money. Horrible first experience