I've been going here for years. I've tried other places in town but always come back to this Ace location. They're the best. Never had an issue and I take everything from formal dresses to jeans. Best in Austin. read more

Very disappointing experience with Ace Custom Tailors. I brought in two women's silk Western blouses that needed to be taken in at the sides and have the sleeves shortened. Because they are beautiful, expensive shirts, I agreed to the work even though it was much more expensive than my previous alterations with a total bill of $313.93 paid up front. When I picked them up, one blouse was still too large, so it was pinned and taken in again. No one mentioned that this additional adjustment would cost more, nor was I given the opportunity to decide whether I wanted to spend more. At pick-up today, Lucy told me I owed another $30. Outrageous. The alteration itself was done well, but the lack of communication about the added charge was unacceptable, especially after paying such a high initial price. In my opinion, Ace Custom Tailors is overpriced and has poor customer service. I expected the garments to be properly fitted for the amount I paid, and I should have been informed before any additional charge was incurred. I will not be returning to Ace Tailors or any of its locations. read more

I had a very disappointing experience with this tailor and will not be returning. I had been a regular customer for months, dropping off items for alterations on a consistent basis, which made this experience even more frustrating. I came in for a fitting and spent approximately 45 minutes in the store both waiting and trying on garments while one of my garments was pinned and marked. After all of that time, I was informed there would be a two-week turnaround time- far longer than what I've experienced elsewhere for standard alterations. What was most frustrating was that one of the items I spent time trying on and having pinned couldn't even move forward because the tailor needed the pins back. In other words, I spent a significant amount of time during the fitting process for absolutely no reason. Had this been communicated upfront, it would have saved everyone time. The entire experience felt disorganized and poorly managed. As a repeat customer, I was genuinely appalled by the lack of professionalism, communication, and respect for my time. Unfortunately, what should have been a straightforward alteration appointment turned into a frustrating and unnecessary waste of nearly an hour. I expected much better from a business I had supported regularly. read more

I had a bucket hat that needed sown back together. When I brought it in to see if it was something they could do, they were able to fix it on the spot while I waited (less than 5 minutes) - it was amazing! Thank you Ace read more

Always done right at market price. They treat their employees well. Our family has used them for generations at many locations

I've been looking for a new, affordable tailor and I think I've finally found my spot!! Special shoutout to Gaby for going above and beyond - I came in with a button that needed to be fixed and she fixed it within 5 min free of charge. Much appreciated!!! read more

I was quoted $50 for 2 jeans to be altered, which is a great price! They took about 1 week to get it complete, pretty happy with my the length! read more

amazing service and quality. I am a born and raised Austinite and only go to Ace Tailors. Just recently they were extremely prompt and kind the past few times I have come in for quick fix. Thank you Ace Tailors!! Truly the best. read more

The employees are so kind! They fixed a tear in my dress on the spot. Will be back for sure. Highly recommend!

Wow. Stopped in here for a tiny alteration that will likely take less than 5 minutes. They quoted me $50!!! And two weeks to get the item (if I wanted it in a week, there would be an additional upcharge). That seemed crazy to me so I drove up the road (about 1.5 miles to Zips) to see what they said. Zips charged me $25 (literally half the price) and said they could have it ready in 5 days (less than half the time). Bottom line, if you are up for the 3 minute drive, you can get your items altered for half the price in less than half the time. read more

I brought a dress in just for a hem and they quoted me $138. I went to AA Alterations in South Austin and they did an incredible job for $38. Ace is wildly overpriced. read more

The Hispanic lady at the front desk has a bad attitude and horrible customer service. I needed a hem on my dress and she wanted to charge me so much. I instead went down the street to Austin Alterations and they were amazing. read more

I have been going to Ace for years. They provide great service, are extremely efficient and they're all soo friendly. If you need a tailor in Austin, they're my go to recommendation. read more

Too expensive and unreliable. I brought in a dress for alterations and came in three weeks later on the day after I was told to pick up. The dress wasn't ready but no one contacted me. I came back at the time they specified later in the day and was asked to wait for 20 minutes. 60 minutes later I am finally leaving with my dress. There are many tailors in Austin who charge less and have better customer service. I will not be back. read more

I have used this location twice in the past week. Received excellent service both times. First, I needed a formal floor length gown altered same day. It was a high low dress so was not a straightforward hem. They did a fantastic job in just a few hours at a reasonable price. On second visit, I ran in during the work day because I somehow managed to split open the seat of my pants while at the office and did not have time to go home for replacement pants. They sewed the seam back together in just a matter of minutes while I waited even though they had several other customers there at the same time. Very happy customer here! I'll be back! read more

I've used Ace Tailors every Halloween for years now, and they've always been timely, professional, and with quality of work. Deadlines are so important for everyone, and I so appreciate that they've been met time and time again. I've never had a single problem with this location or with the Walsh Tarlton one. Will use them every year, and not just for Halloween wear. If there's anyone I can count on to do a stellar job, it's Ace Tailors! read more

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I stopped by a couple of weeks ago to drop off a dress, I just needed a few inches taken off the bottom. The location is super convenient and the people that work there are very nice. However, I was quoted an extremely high price for such a simple service AND was told it would be nearly a week and a half before my dress would be ready. Also, it took a very long time to be helped at the store both when I dropped off my dress and when I picked it up. While I am satisfied with the work they performed on the dress, I do not plan on returning -- the high prices are not worth having to wait so long to get your item back. There are cheaper tailors in town who can get your clothes back to you in that same time frame if not before. read more

It's mediocre tailoring at a high price. Conveniently located, but there are far better options available for less money.

I thought I had ruined my wife's favorite jacket. I washed it and when I zipped it up the zipper broke. She was so upset. My boss recommended Ace when I explained the situation to him. Today I stopped by on my lunch break hoping they could remove the faulty zipper and put in a new one. Maybe have it back in a week. I kid you not the gentleman that was working there looked at the jacket, gave it a few tries, and then popped of the old latch. Then in just a few minutes he installed a new one and the jacket was good a new. The price was fair and I am still very grateful. read more

Terrible experience! First of all, get ready to experience the slowest service EVER. I made an appointment at 12pm for a fitting. Walked in to a line of 10 people in front of me. Waited for 20 minutes to be helped. Not once did they ask if anyone had an appointment to bypass the line. Why even bother making an appointment? When I got to the front desk, the two women working acted like I was bothering them. They're not friendly at all, as other reviewers have pointed out. No apologies for the wait after I had booked an appointment, nothing. The first thing they say is "it's going to be two weeks until your clothes will be ready". Okay, fine. I then had to change into the clothes, wait in line to be measured, then wait in line AGAIN to drop them off at the front desk. The whole experience took close to 45 minutes when it should've been less than 10. I return two weeks later after they texted me my order was complete, and they had not finished the tailoring! Two garments were not shortened, which is the main reason I had taken them in. I got a half-ass apology and they did give me 20% off, but this place is definitely not worth the hassle! read more

What a great place. I had a slight seam tear in a shirt. Stopped by and asked them if they could fix it quickly. That they did. When I asked to pay they said it was too small to charge for. I've been using Ace for decades (in their old place next to the Tavern when a great old magician in Austin owned it). Still a great place. Go there! read more

I had a leather shirt that I wanted taken in to fit my torso, and Ace did a great job. It was ready for pickup on the date they promised and it fits perfectly. I was a little worried that a leather shirt might be too unusual but they clearly know what they're doing and the price was right. read more

Great service and great quality at an amazing value. Very quick and it turned out great.

The Team at the N. Lamar location is very good at details, customer attentions, and making the perfect alterations! I have taken many jobs, large and small --- they are happy to help and want to be sure I'm pleased with the job. Thank you for the many years of good service to the Austin community! Cheers!! read more

I was looking for a place that could fix a zipper on my daughter's dance jacket very quickly. I drove over during my lunch break with the jacket. The nice lady at the front desk took the jacket to the back of the store for someone to look at. She came back 5 minutes later with the zipper fixed!! I asked how much I owed and she said it was an easy fix and that I did not need to pay anything!! What awesome service! I will definitely be back here. Thank you Ace!! read more

I'm very dissatisfied with the quality of work here. They ruined one pair of jeans ($250) by making them too short and the other was ok. Neither had the waist taken in which is what i really needed. The customer service was cold and rushed. I paid $40 to ruin my $250 jeans, what a joke. Would not recommend. read more

Took a football top with a small hole in as I wasn't confident on sewing it myself given the thin fabric. The awesome staff fixed it on the spot with no charge. Will definitely be back when I have more tailoring needs. Thanks! read more

Needed a last-minute alteration on Saturday, arrived at 1:30p and they had it done by 2:00p. A bit pricy, but it was a quality job with quick turnaround. read more

Unbelievable service! Stopped in for a repair that was needed quickly and they took care of it while I waited. I highly recommend them! read more

Ace Tailors - Repaired and got me on my way. - Sewing & Alterations Near Me - Austin, Texas

Thank you Ace Tailors for fixing my favorite sweat paint! I came in this afternoon and received my paints fixed within 15 min. Super friendly, fast service and very helpful! I will be going back to Ace for all my tailor needs. What a great Austin business!! read more

Horribly slow every time I come in! How about you have an employee actually working the register!! They do a fine job hemming my pants and have been hit or miss on my shirts. Nothing special about the quality of their work. read more

I brought in a long gown with beads and sequins that I plan to wear to my daughter's wedding. It needed to have 8 inches off the bottom. They did it in two weeks and it was perfect. Pricey but worth it. read more

These people are the best! They helped my daughter with a nasty rip in her dress. They repaired it and it's like it never even happened. They are super kind too! High quality work and high quality customer interaction read more

This is a great business. I've tried a handful of places around Austin for various kinds of alterations over the past 10 years. Ace is outstanding. Suits, shirts, pants, jeans, a leather jacket, etc. Their staff are friendly and professional. The sewing work is exactly right on the money....every time. The pricing is a little higher than other places but you definitely get what you pay for here. Waiting a week is normal but they always say yes if I ask for a rush (with a small up charge). For me, I have peace of mind and never worry about my clothes turning out right. Highly recommended. read more

I'm always very uncomfortable here. It's pretty obvious they treat BIPOC differently. There have been numerous times that they will help others before myself and other people of color, even stopping mid transaction to help their more preferred customer base. I don't think they are intentionally rude, it's more unconscious bias, but I feel the difference and it sucks. It's the little things, like my items are never ready on time, customers who walk in after me are helped first, I'm walked away from mid sentence. I guess I need to find a new place. read more

I was on my way to a festival and in desperate need of having my sleeves cut for my t shirt. They did me a HUGE solid and cut them immediately out of the kindness of their hearts, free of charge, and sent me on my way. I could not be more THANKFUL! They've certainly earned my future business! read more

ALWAYS on time!!! Amazing customer service and kind employees! Ace will always have my business!! read more

Not that great and Very Expensive. The woman at the counter today was so rude. They wanted to charge me way too much to shorten a curtain. They have done some things for me in the past and the work was fine. I really hope the staff is getting good pay and benefits but with that bad attitude I bet they don't. They take too long to do simple things. I am looking for another place to go. read more

I came here once for a bridesmaid dress alteration because it was close to my work and on my way home. I had heard good things about their work and the pricing but was disappointed when I went myself. I asked for one alteration to be done on the dress, and the woman, hiding nothing on her face, told me I needed 3 other things done and even asked me if I bought the wrong size dress on accident. A dress I felt confident and comfortable in, was now a dress that apparently needed much more work according to her wide eyes and rude comments. Overall the one alteration I asked for was done well, but I was not impressed with their customer service and left feeling less confident than ever read more

This is my fourth or fifth time patronizing Ace Tailor and, like always, they did a great job. This time, they reattached buttons on two jackets while I waited. The woman working the front desk was courteous and the workmanship was excellent. I'll go back. read more