Walked into the cleaners on a Thursday, where two ladies were chatting away...I waited patiently and finally serviced. Gave them three dresses ( not lined) one short and two mid length. Was told to pick them up on the following Tuesday and was provided a pink slip and told that I could pick them on Tuesday morning. I did not notice that the pink slip they provided, did not have a price . I showed up on Tuesday and they were not ready and I was told to return in the afternoon. I returned in the afternoon and was told that I owed 66.00! Wow! I asked how the price was determined, she replied they are all $20 plus tax. I questioned why the price was never written on my ticket and she could not give me an answer. I also asked why the short dress was the same price as the other two. She could not give me an answer. There was nothing special about these dresses and next time, I will wash them myself or find a more affordable and customer service friendly cleaners. read more

Not as good as it used to be. I've had several things damaged recently. They did their best to rectify the situation but it's disappointing that they aren't as careful as in the good old days. read more

Would strongly recommend against this dry cleaners. I brought my wedding dress here and it was returned in very poor condition. Terrible customer service with no valid explanation. Offered me $20 off and said that "no one could tell." I will not be coming back here. read more

These guys are awesome! Love the fact that they have been in business for so long. Super nice people and willing to go the extra mile to make their customers happy. Do yourself a favor and check them out the next time you need cleaning services! read more

An outstanding old Austin business. These guys have been around for 50+ years, that right there should tell you all you need to know about them. They are centrally located which makes it really easy for me. I like the owner (Keith, great guy) and the women that work there always know my name, and for sure know what they are doing when it comes to the dry cleaning business. I often find myself taking my cleaning to them on Wednesday's for their discounted priced Wednesday deals. That may sound cheap, but it's a good deal, so I take advantage of it. Why not. My family has been using this place since the 80s, and I personally have been going there for 15+ years. I like that they take care of my clothes properly and that they make me feel important by referring to me by my name when I go there. read more

I have always loved this cleaners. However, I was dissatisfied recently with how they cleaned one of my St. John knit outfits and a blazer. The garmets were stretched out and did not fit correctly when I received them back from cleaning. They did offer to try to press the blazer again back into shape, but the front desk lady was rather rude when I requested a redo. The St. John knit will have to be altered or given away. read more

Parkcrest is the only place in Austin that I trust most of my designer clothes with. They also do my husbands pants perfectly with a soft press every time - without me even asking. My only complaints are that I still don't quite trust them with my chanel (which I mostly send out of town to be cleaned; they have shrunk some of my pieces). Also, they send out their shirts to be laundered to a TERRIBLE place that over starches and over presses. This place is expensive, but by far the best in Austin! read more

I've been going here for years and years. When I moved back to Austin from Dallas, I called up Saks Fifth Avenue and asked them where the best in Austin was for designer/delicate/specialty cleaning. The sales associate said she was not allowed to name names in her capacity as a Saks employee. I pressed her: "Oh give me a break. Fine...where would YOU take your Armani, outside of work?") She paused, quickly said "Parkcrest Cleaners", and promptly hung up. They're the only cleaners in town I trust with my specialty items. Although I utilize other cleaners to launder some of my everyday shirts, sweaters, or pants, a good rule of thumb is that if it's a suit, and/or anywhere in the Gucci-Versace-Cavalli family, I take it to Parkcrest. Same thing for my silk shirts, ties, and anything linen. I feel better knowing they're at Parkcrest. They aren't cheap, but I've always gotten what I payed for. If it's special to you--take it here. Just a note--they don't take credit cards; cash or check only. Mildly inconvenient, but no biggie. Seeing as this is the only cleaners that still has a perfect track record with my clothes (knock on wood). 5 stars. read more

A server spilled an entire tray of margaritas onto my favorite antique coat. I was so afraid that it would never wearable again since the collar was so delicate. Several friends recommended Parkcrest Cleaners because they were exceptionally careful with delicate items like quilts. Going with their recommendations, I took my coat to Parkcrest and was SO pleased with their work. The price was very reasonable considering the amount of work and care that needed to go into my coat and the turnaround time was quicker than I'd expected! I've taken my comforter and a number of other items to Parkcrest since they brought my coat back to life. I highly recommend them! read more

This was the worst experience I have EVER had at an establishment like this. I got married in January and took my wedding dress to be cleaned just a couple days after my wedding. I WAITED 5 MONTHS FOR THEM TO GET A BOX!! And they only got a box after I called and told them I would not wait any longer. When we arrived at the store the manager SCREAMED AT MY MOTHER AND MOTHER-IN-LAW. My husband had to step in and tell the man not to speak to women in that tone. THEN HE THREW THE WEDDING DRESS AT US AND KICKED US OUT OF THE STORE! All my mother wanted was an explanation for why the dress was sitting in their store for 5 MONTHS. I mean, why would this place be cool with a dress taking up space in their store for so long? If you ask me, they were probably renting my wedding dress out to other people. I would never go back to this place or recommend it to anyone. EVER. If I could give it 0 stars, I would. read more

I've been coming here for over 12 years! They were recommended to me by a co-worker and I wouldn't think of going anywhere else. I've never had a bad experience (and I've brought some tough jobs to them over the years). I can't imagine anyone giving a bad review to these guys. I can't help but think there's "more to the story" for those that did. They've always been professional and friendly to me. Most people that come in, they call by name...which tells you something right there. I've sent several people here over the years and everyone has always been very happy with their work. read more

I had heard this was the best place in Austin for specialty cleaning jobs. Unfortunately, we were completely underwhelmed by them. The service was terrible, we had to take our stuff back to be cleaned again, and they raised the price quote in the middle of the process, and told us if we did not pay the higher amount they would give our stuff to charity. Unbelievable! Must be nice to not need to keep your customers happy. read more

Now....maybe I'm biased, but....If you have the means, I highly recommend this cleaners. The prices may be higher than your every corner cleaners, but the quality far exceeds any cleaners you will ever go to. Being a family owned business since forever this cleaners will take care of your clothes as if they are their own. It's run by a lady named Flo and her son Kieth and they are too cool for school. Michael Dell, Lady Bird Johnson, and Jody Conradt all get their clothes done here. Try them and you will not go anywhere else. read more

The owners son said to my sister "go back to where you came from" after she asked for the crystal beads back that fell off the gown they handled. They said they didn't have them. Over six big jewels were missing. I'm DISGUSTED by the treatment from this place. They will NEVER GET MY BUSINESS and I'm warning everyone I know to stay FAR FAR AWAY. read more

I accidentally got lipstick on my wedding dress BEFORE the wedding and this cleaners was recommended to me. Once I took my dress in, the helpful lady at the front took it right out with a solution and gave me tons of advice on what to do if I happen to spill anything else on it. How nice is that? They definitely made my day!!! read more

While I was at dinner, SOMEONE poured a full glass of red wine all over my favorite white skirt and trench coat. (It was comedic timing because I had just finished a story about how much I loved that skirt.) Said white skirt and trench coat were covered in red wine stains. I took my items to Parkcrest and they were able to get rid of 95% of the stains, woo-hoo! Surprisingly, the stains in my white skirt were completely gone. It's the trench coat stains that remain. Oh well, trench coats are supposed to have stains, right? :-) I'd recommend Parkcrest for specialty cleaning of hard to remove stains! read more

I see the negative reviews, but that was absolutely not my experience. I took my daughter's tea length wedding dress and my mother of the bride dress to Parkcrest and was totally pleased with the price and the results. They are a bit old school in their ticketing process and not accepting credit cards, but that didn't bother me at all. I wanted someone I could trust. I am using them again to clean the same wedding dress so we can donate it to a military bride. I recommend Parkcrest. read more

We brought my daughter's wedding dress here, and they did a phenomenal job. As with the other reviewers, I would not trust my special items to anyone else in town. They are expensive, but you definitely get what you pay for. read more

When my friend recommended Parkcrest Cleaners to me I decided to give it a try, and I was very pleased with there cleaning. This is the only dry cleaners that gets the job done. They have gotten out many stains including a HUGE wedding dress stain that I was really worried about. I trust the people who work there, and really like the manager! I would totally recommend Parkcrest Cleaners, especially if you have a wedding dress! read more

Absolutely horrible! Way overpriced, didn't do what I asked and the items were still dirty and smelled and they wouldn't do anything about it. If you want to get ripped off and have to clean it yourself then by all means go here. If not, find somewhere better. read more

Fat Shaming - Really ? It is grossly overpriced, but for someone who spends $400 a month on dry cleaning and laundry who is counting as long as they do a good job. There is the rub, they don't. On a $450 custom tailored shirt I ordered for a $500 a plate dinner, what a shock to get up to Dallas to find Parkcrest doesn't know how to press tux pleats on the front of the shirt and further stained it on the shoulder with what looked like motor oil. They did offer to remove the stain if they could and re-press it for free. Which to their credit they did. I still had to buy another tux shirt for the event because they didn't do their job. So today I asked for a quick press and get FAT SHAMED because I have "really big shirt" ... really. I guess you need to be a medium to be treated politely. What difference does the size of the shirt make regarding whether a cleaners will do business with you ? Bottom line... I will take my business elsewhere... I am sure the manager is the owner's son because who else would be that crass to a customer if your in a retail business. If my overly ample shirts take too much work, charge me more money; I don't care as long as you do a good job. Which unfortunately you don't. Cathy's pressed it for me on the spot and refused to accept payment. Guess who I will be using in the future. Mr. Manager rest easy.. your timid sensibilities need no longer be offended with my "really big shirts". PS Mr. Manager you need to open some more fake accounts and give yourself stellar reviews to minimize all of these negative feedbacks. read more

We use to go to a place between Mesa and Spicewood Springs. Our clothes came with a very strong smell that I believe was from the chemicals they use. So, we decided to try another laundry and we found Parkcrest Cleaners. We have been using them for about two years. We are very pleased with the quality of their work. Our clothes always come well pressed and smelling good. Thank you people from Parkcrest Cleaners! read more

I'm a supporter of small businesses, and it sucks when I have to leave a negative review. I'm giving them 2 stars cause of how nice the owner was about all the mistakes that were made. I had to go back three times in order to get simple stains removed from my dresses. Although the owner didn't charge for it, it was still super inconvenient. Hope they get better, but I'll unfortunately have to go elsewhere. read more

It's a great place. I've had a lot of clothes that I thought were ruined that they saved and they always know what to do. Been going there for years and always feel welcome. Family owned and great service. It's a breath of fresh air in regards to family small business you don't see anymore. read more

I was horrified by the customer service after having heard these were the best dry cleaners in town. I left my grandmother's wedding dress with them - 70-year-old satin - and was obviously nervous, with tears in my eyes. Being treated like it was just a standard prom dress didn't help. I was never allowed to speak directly with whomever was to be doing the work. Case and point, I brought the gown home 4 days before the wedding and realized that the original soft folds at the bust line had been hard-pressed into pleats. Worse yet, totally uneven pleats! I showed this to my fiance one evening and he said "actually, that's really noticeable"; I showed him again the following morning and he confirmed it again. I brought the dress back, all the way across town, getting wrinkled on the hanger in the car, with a photo of what it had looked like after my ten fittings. They reluctantly allowed me to speak with someone who may or may not have been the actual hands-on person and said to come back to get the dress late afternoon. Around 4PM I called to find out if everything went okay. First the owner, Florence, answered and put me on hold - after over 5 minutes of wondering what could have happened, I realized she'd hung up on me. Not the worst thing on the planet but nerve-wracking for a bride-to-be. I called back (by the way, I was never at all rude to them; I'm neither a rude nor pushy person) and the person who answered told me Florence was unavailable, the steaming person had gone home sick and that the dress would be ready the following morning between 9 and 10. What could I do? The overall feeling we were getting is that if we said the wrong thing the cleaners would purposefully ruin the dress. I had no idea what had become of the museum-worthy gown. Could the job even be done? I called my mother, crying; she was about to call Parkcrest herself but in the meantime my fiance called. He was allowed to speak with Florence and asked politely if they could do the job, as we were worried that the pickup time had changed and whether the pleats could be changed on such delicate material. Florence said "If you think someone else can do it better, you're more than welcome to come get the dress. I told your fiancee it'd be done between 9 and 10 tomorrow and you're welcome to come and hold her hand." He was shocked at her rudeness and did not trust them at all. He hung up feeling like we'd been shang-haied. That was that. We got the dress the next morning (it was done around 11 after all that) and the pleats had indeed been softened but were even more uneven than before. I spent the rest of the day crying but finally had to accept that this was too late a date to change anything and what would be would be. I realize businesses gain reputations over time but unfortunately employees and attitudes also change over time. I believe customer service is very important. My dress was imperfect but not unwearable. The cleaning job was well done. However, if I had known about the impersonal attitude, obvious lack of respect for the garment and lack of attention to detail, I never would have chosen this establishment. It is very important to convey confidence in your work if you can DO the work well and it is very important to keep your customer in the loop. The overall callousness was astounding and I don't understand how they've kept a good reputation treating people or garments like this. If they are the best in town, I suppose I should have tried going to Dallas. 5 years later...my sentiments haven't changed. I recommend checking out the "filtered" reviews here as well and don't know why they were "filtered". read more

The people who run this business are disingenous. I took a wedding dress for cleaning here, because the store from where I purchased the dress recommended them, even though I baulked at the $160 price tag quoted to me over the phone. When I turned the dress in, the guy at the counter asked me if I would like the dress boxed. Sure, I said. Should I pay now, I asked. Oh no, pay when you pick up, he said. When I went to pick up the dress the price tag was $281!! I was informed that the additional cost of $100 was for the boxing!! I should have been quoted the extra price right when they asked me if I would like the dress boxed. Had I been asked to pay upfront, I would have understood the cost and opted not to box. I believe this was deliberate calculation on their part. I do not recommend such a less-than-honest business to anyone. read more

As of October 2012, I would absolutely NOT recommend anyone take items here for alterations because they do not have the same people performing the work as in the past. Parkcrest Cleaners had come highly recommended, so I tried them out; apparently the information was outdated. I took a nice pair of slacks in for a simple alteration and got them back ruined. I was told by the owner that their alterations person is sick and no longer working there, and so they had someone else do it; she clearly knew it wasn't right. Beware, they will not inform you of any of this when you bring in your items, only after they have been ruined. I would hate for anyone else to have expensive clothing ruined at a place based on outdated recommendations. read more

This business has been family owned/operated on location for 47 years. My first encounter was 1988 when I took my wedding dress in for clean and seal for box storage. Just donated my dress and it was pristine after all these years. A bit pricey. But I have expensive custom made riding suits/shirts (horse competition) that they have cleaned past 20 years and I wouldn't take them anywhere else. I have tried, and have paid that price losing custom shirts and jods with suede knee patches etc, costing hundreds... Special niche, but takes great care of my needs. All on first name basis. Cash and checks only so don't be surprised by the old-school way of doing business. read more

I started using Parkcrest Cleaners in the late 1980's because I didn't like the chemical smell that my clothing had when I used other cleaners. They were the best in Austin. Flo was the owner, and I always had great service on top of my clothing being like new when I picked it up. I moved to another area of Austin, and thought I would find something similar in my new neighborhood. After trying 4 or 5 different cleaners, I decided the convenience was not worth the smelly chemical odor that my clothing had. Now I drive the extra distance to use Parkcrest again. Flo's son Keith is now running the cleaners, and he gives the same great customer service that I've always received there. My clothing always is ready when scheduled, and smell fresh/look like new. This has been my cleaners for almost 30 years, and can't imagine trusting my things to any other place. They have a great discount if you drop off on Wednesday. My only "con" is that they only take checks or cash. These days most people only use credit cards, but I can live with that to know my clothing will come home fresh and new! Thanks Keith! read more

HORRIBLE SERVICE. I bought slightly blemished wedding dress at a sample sale and the boutique PROMISED that Parkcrest could get out any marks. I dropped the dress off with them and wasn't impressed with the "customer service" at all. The place was dirty and smelled like cigarettes, and the staff were like zombies. When I picked up the dress that week, I was surprised to see that they had not removed any of the marks I pointed out. They were also charging me $173. I told them I was not willing to pay that much for a dress that was still dirty so the owner begrudgingly said from behind a wall that she could let me have the dress for half the charge. So I still walked out of there with a dress that looked worse than when I brought it in, and $86 less in my wallet. The owner was also SMOKING inside the store, which I found disgusting and disrespectful as there were several wedding dresses waiting for pickup there. I have no idea how this store stays in business and will never use them for anything again. The boutique I bought the dress from was so disappointed that they said they will no longer refer their customers to Parkcrest. read more