Sadly, the service has gone down since the change of ownership. When I dropped off my shirts for laundry, like always, I inquired about the new rates. I was told one thing then when I went to go pick them up, the rates have gone up significantly also the shirts were dry, cleaned when I had asked them to be laundered. No apology, nothing done to make it right. We won't be using them anymore. read more

Been a customer for 19 years and always satisfied with the prompt and quality service. Take your business here and you won't be disappointed! read more

We've been using Esquire for quite some time. They are convenient to where we live and they do an excellent job with all of our dry cleaning as well as laundering and starching of my husbands shirts. I gave 4 stars because every so often we have to take my husbands pants back to be re-dry cleaned because they arrive smelling like cumin spice or some other kind of odor. Esquire does redo the items at no charge but we are wondering if maybe their dry cleaning solution needs to be changed more often. read more

This place Nickel and Dimes you to death. They are already one of the most expensive cleaners I have used in Austin and really no better than others. When they charged me to replace the buttons on my shirt that they had just broken (b/c the pressed them too hard) it was the last straw. Won't go back here. read more

Esquire Cleaners does a good job and the owners/staff are very friendly. They are a a bit more expensive the some of the larger chains especially when it comes to alterations. The do a good job of cleaning & pressing. I do make a point of letting them know to launder and press my shirts. Since this is much cheaper and most of my shirts do NOT need drycleaned only cleaned and pressed. Once I told them this it cut my cleaning expense by more then half! Parking is a breeze, quick in and out. Items are always ready when they are suppose to be. If they could improve on their alteration cost and come down off their pricing a bit this place would get a much higher rating. read more

I've taken a variety of items here over the years, from men's and women's clothing to down comforters, and have always been pleased with the results. When a jacket came back recently with a button obviously missing, I called and they told me to bring it in. Apparently, they keep whatever they find until they can match it up, and she located and sewed it back on within 10 minutes. Their prices aren't cheap, but aren't horribly expensive for this area, with its over-priced rents. They do the actual cleaning and laundry at this location, so there's less likelihood of your clothing being sent off and finding a new, unauthorized home. They do offer alterations, which are also done on-site. I haven't tried those services as yet, except for that one button that needed to be reattached. It seems to be a family-owned operation, and while the employees aren't overly friendly, they are efficient. Probably one of the most reliable cleaners in the area. read more

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Dont let the plain front of this place fool you, inside magical things happen. Cleanings have been done quickly and with high quality. I love auto repair with my buttons. Reasonable pricing. Brought in 6 suits that needed major alterations. I truthfully did not have high expectatons. What i received back baffled me. All pf these suits fit as if they were tailor made. Simply magical ladies. P.S. be sure to pick up a green bag for easy transport and drop off. read more

Some of the reasons that Esquire is one of the best cleaners ever: 1. Personal service. As noted by other reviewers, I am frequently greeted by name. 2. Same day service. 3. Attention to detail. A button fell of the pocket of my trousers. I figured I'd get around to sewing it back on eventually. The next time that I took them to be cleaned, they sewed a new button on. I didn't ask them to do this or even draw attention to the button's absence. I still can't believe they did this. read more

In the process of getting ready for an interview, I realized my interview pant suit was quite wrinkled from moving. Went to Walmart and bought an iron, which was pointless cause I've only ironed and handful of times in my life and was never particularly successful at. Thank goodness its acceptable for women to work outside the house these days, because I would probably suck at being a housewife. After almost ending up in tears because I couldn't do it right and get all the wrinkles out, my fiance suggested just taking to to the cleaners to get pressed. So we called around. Esquire was cheapest when it came to pressing the coat 4.99. I figured I could make the pants look decent enough, even with my poor ironing skills. Off the fiance went to the cleaners. They did press it (or at least said they did), but when it came back it still had wrinkles. Less wrinkles than before, but still wrinkles which is why the two stars. read more

This is one of the best cleaners I've taken my clothes to. The service is fantastic. The same gal is usually there and always says "good day Miss Christy" - I love that! It's not often that you get this type of personal service. Their quality of work is great and your clothes are cleaned on-site which is an added bonus. I also like that if I bring my clothes in before 9am they're ready for pick up after 5pm that same day. Pricing isn't necessarily competitive, but at least I know my clothes are in good hands. read more

I brought in my husband's pants to be hemmed.. I was actually supposed to add length, MY big mistake. I brought them back same day and they corrected the hem in 30 minutes!!!! My husband is leaving for a business trip to NYC for 3 days tomorrow (Sunday morning)! Thank you thank you esquire cleaners!!!! read more

We live right around the corner so I though I'd give a new dry cleaner a try. My old one is on the way home, but a little hard to get to. Anywho...these folks are great! I took a bunch of clothes in that I need to travel and asked them to fold the shirts and sweaters. They happily agreed! In my book this rocks! A lot of cleaners out there just won't go the extra step. They even came packaged in plastic and boxed up! The front desk people are sweet and even recognize their customers. I also love that most of their stuff is done on site and in green machines. They are definitely my new cleaners! read more

Pretty awful service. It was disappointing to see such a beautiful facility and plenty of employees but not much business etiquette. No one runs the front desk, no one is aware of orders that were made or told when to come pick up your order. I was told to pick up my comforter 48 hours later so I did. When I arrived a lady told me it's not ready and to come tomorrow so I did. Now today when I arrived they asked me to come tomorrow morning as I see them handling my comforter in the back room. I also felt as though they withhold clothing without checking to see if it's clean I had to double check myself. Not to mention a hefty bill for a single item. Terrible service. Terrible. read more

Not really a professional business and poor customer service. I've had issues with them in the past with shrinking our clothes and the way it was resolved was extremely inappropriate. Not having a lot of options in the area, we continued going to them. As I read in other comments, they are known for lack of professionalism. read more

I used to go to this dry cleaner almost weekly when I worked in the building right next door. They have excellent service, are reasonably priced, and everything is done on-site, so there's no worrying about them losing your clothes. They also got out every stain that I ever brought to them! Since moving offices I haven't been able to find a dry cleaner that is quite the same, sadly. They also do fantastic alterations as well. I bought a suit (skirt and jacket) that was very boxy looking and took it to them. They made the skirt more curvy and took in the jacket as well - it looks way better than when I bought it ,and I never would have thought to ask for those types of changes. Definitely check them out if you live or work in the neighborhood! read more

I am updating my review and adding additional stars but before I explain why I will be up front and tell you that in Spring 2013 I cut all ties with them. I went to another cleaner because the lack of professionalism that I experienced at Esquire. We had 3 jackets go missing and looked for two weeks for them. Because they had missed some items before in their inventory we kept asking to just double check for the three missing jackets. We weren't angry we were just trying to cross off all of our options. We did eventually find them in one of our suitcases, but this was after one of the head clerks told me in front of customers that we weren't important enough to have another check because we did not spend $700 to $800 with them each week!!! She didn't say it once or twice..she kept repeating it more times than I could count. It didn't make sense because our laundry bill was between $90 to $150 each week. I have a regular schedule and drop a bag or two of clothes off every Monday and pick up later in the week. Some weeks got to over $200. The average customer does not spend that, I cannot imagine who would have $700 a week in cleaning. So you can understand why I cut all ties with them. Very very rude. It is August of 2014 and I am coming back. I am updating stars from one to three. Why? Because their cleaning skills are amazing. Still won't do alterations there. They get do however get the clothing clean without ruining it. The cleaner that we chose in the interim kept ruining items and repeatedly sent back dirty and soiled pieces to us. Soiled items that were an easy clean like powder makeup, light foundation, some coffee spots that were fresh (not set in stains). So needless to say between interim cleaner ruining clothes or not cleaning clothes and so forth I have learned the importance of quality in cleaning. Esquire has the best laundering service around. Period. The clothing also comes back odorless which is very very important. I do not in anyway condone the professionalism that the clerk presented in 2013 but I needed to not have the items ruined. 3 stars for cleaning ethics. 5 had we not had the lack of professionalism or all the sloppy alterations. read more

Reliable and efficient. They've done a lot of dry cleaning and one alteration for me. I've been very impressed w/ them. My only complaint is that it is expensive...but I'd gladly pay to have it done right! read more

Only reason they do not get 5 stars is that I haven't run enough stuff through them. I see complaints about too much starch, not wanting to do certain garments, etc. Well, I would rather have a cleaner tell me they don't want to do an item then take a chance and ruin it! As far as starch, I'm a no-starch fan. I find that most cleaners do a fair enough job on shirts without starch, why bother. They are quick, courteous, and efficient. Their tailoring is also quick and efficient. Just remember to grab the coupons from their website. read more

After having bad experiences with dry cleaners in the neighborhood, I was pleasantly surprised in customer services and quality work of Esquire dry cleaner. Very reliable, on time and friendly service. Wish I knew sooner about them ! P.S. : you can drop your clothes anytime! read more

Terrific. Being retired, I don't own anything that needs to be dry-cleaned, only laundered. I've been trading with them for over eight years, and have never had an item returned to me that was not laundered perfectly. read more

Had a really simple request: sew some patches on the knees of my son's jeans. When I received them back, the patches not placed where I'd asked, but at least they'd covered the holes. However, after one wearing, both patches fell off because so little thread had been used to secure them in place. When returned to have them re-done, I was greeted with incredulity that quickly morphed into defensiveness. Overall, a lethal combination of poor service delivery, hostile staff, incompetent management and high prices. Never again. read more

I took my dry cleaning there for the first time and they ruined TWO shirts. The clerk refused to take responsibility and no one will return my calls. We dry clean a lot of clothing and will never return. read more

I dropped off a very large and expensive king size comforter that I have had for years last week. When I came to pick it up I found out that they had given it to another customer. The cashier tried to explain that the other customer had dropped off multiple comforters and that mistakes happen, but this is a very amateur and unprofessional mistakes that is very telling of this company's severe lack of organization and communication skills with their paying customers. The other customer picked their order up yesterday and when I called to check on mine they said mine was still here. This is sadly not he first time a big mistake was made on an order here but I believe in second and third chances and also am forgiving of mistakes, but this is ridiculous considering how expensive their prices are. She offered me a refund and said she would try to get in touch with the other customer but seeing as how this is a very expensive item, it is really in the hands of the other guy to give my order back to them. They owe me more than a refund. read more

Quick service at a reasonable price. Heavy starch done well. Very nice folks, as well.

Got a costume cleaned for a musical I am in- stressed that I needed it heavily starched, and the woman assured me that it would be. They get 2 stars for quick service (24 hours), but wow was it expensive and not starched- not one bit. I'd highly recommend going to another cleaner. read more

Esquire cleaners does a really good job on my dry cleaning. We have being going there for 6 years and never had any problems w / cleaning. Even though i move to wells branch i still come here to clean my clothes because their cleaning. read more

This is one of a kind. The front desk ladies are amazing employees and the attention to detail is second to none. If you want to have the clean best looking clothes, you've got to check them out. read more

WARNING ABOUT THE PRICING AT ESQUIRE CLEANERS!!! Even if your item say "Machine Wash" unless it's a men's dress shirt, and ONLY a men's dress shirt, you will be charged the same price as dry cleaning the item - $5.00. The launder price ONLY applies to men's dress shirts. If it's a women's 100% cotton long sleeve blouse, and it looks identical to a man's dress shirt except the buttons are on the other side, you will be charged $5.00. If the item says machine wash, they will launder it and then charge you $5.00 (they say it's because they "hand press" all items except men's dress shirts which go in the machine). Even if you specifically ask that the item be laundered, they will not do it "to protect your item". I accidentally put a white 100% cotton machine washable Gap T-shirt in my cleaning and was shocked to get it back and be charged $5.00 because it was laundered and "hand pressed". I think this is how Esquire makes their money. They use the cheap men's shirt launder price as their loss leader and then overcharge for all the other items. Unless you are will to spend $5.00 for everything except a men's dress shirt, go elsewhere. read more