This place re did a zipper on a coat 5-8 years ago for $85. High but was good work. Today I asked…read moreher to put a 1" x 3" patch on a jacket and she was going to charge me $45 and it would take a week. I went 3 miles up the road and got it done instantly for $15 Your customer service is weak, your return times a horrible Can't support a business that doesn't want your business. Trash!

The woman at the counter is super rude..and has caused me not to return to this business…read more This was my second time experience with this company, I was recommended through a friend of mine who stated they were quick and efficient. I had a dress dry cleaned which cost me a total of $50.06 after tax. My first time experience was the same as my second. This woman had a very mean mug on her face ... she asked me questions I didn't know the answer too as I'm not familiar with clothing products & how they're supposed to be washed and became frustrated with me. I decided that it would be best to leave the dress there as I needed it for an event the following weekend. Upon pickup I was greeted by a different woman who was much more bubbly, kind, and made me feel like a welcome customer. I paid, analyzed the dress and was super happy. I decided to leave the bad taste of the woman behind as I understand people have their days.. I went in again as I needed two shirts dry cleaned.. I was again greeted by the woman with the mug on her face, I kindly asked how much it would cost me to have the shirts dry cleaned and she told me $28 a piece, I was fine with that but she was demanding that I now pay upfront... (I was in a different car so I didn't have my wallet - fully aware that's my fault.) I began to mention how I had just recently gotten dress dry cleaned and that I could pay upon pickup and she because super aggressive stating that if "I can't afford to pay now there will be no service." I kindly grabbed my shirts and left. I had no problem running home grabbing my wallet and returning but after being spoken too like that I decided I didn't wanna spend my money here again. It saddens me that all it takes is one bad apple to ruin the whole experience.

I was searching online for a fluff and fold laundry service for a short term rental…read moreproperty that I help my daughter manage, ideally one that did pick up and delivery. When I went on The Laundry Spot's website I saw that they offered this service so figured I'd give them a try. I had a few questions so I called the number listed on the home page of the website, and the woman who answered referred me to another number for the pick up and delivery service which turned out is also listed if you click on the "delivery" link. I got an answering service and left my contact info and within minutes, James the owner called back and answered my questions and walked me through the process of setting up an account so that I could do the online scheduling myself. There were 3 convenient windows of times to select from for both pick up and delivery so I scheduled pick up between 8am-11am on Tuesday and delivery during that same timeframe the next day. I got a text a minute or so prior to them arriving both times and they were both within the scheduled timeframes. Since the home was unoccupied those days, I was able to text them the temporary door code I set up remotely and allow them to pick up and drop off inside in the entry way. The laundry consisted of two full sets of bedding, several towels dish towels, etc. All came back perfectly clean and nicely folded. Online I was able to select the type of soap (or even provide my own if desired), optional softeners, and add any specific instructions such as cold water, gentle cycle etc. I am so thrilled to have found this service! Since I'm a big fan of USEFUL technology, I'm very happy that I can do all of the scheduling from my smart phone, including paying the invoice. I was initially apprehensive about providing my credit card info and wanted to be sure the info was encrypted and secure. The owner, James, patiently explained to me that he's partnered with a few different technology platforms in order to make it possible to do all of this online, so it's all very secure and tested. One thing to note: because of the way the various platforms are linked, you see different URLs when you schedule versus looking at your account versus payment, but after it's set up it's a piece of cake. And best of all, the laundry comes back beautifully clean and nicely folded without me having to do a thing (I have back problems) so this is a wonderful solution for me. And the pricing is incredibly reasonable. I highly recommend trying this laundry service and supporting a great local Austin business!

Just tried this spot another shot and I decided I'm never coming back. It is extremely expensive…read more To start the big dryersif is 70 cents for 9 minutes, and 70 cents for every 9 minutes after that. The small dryer are 50 cents for every 9 minutes. I didn't know laundromats were for rich people now. This is a shame because I've been coming here for years.

Ian's is one of the few dry cleaners in town that does leather cleaning! I had two jackets that I…read morewanted cleaned, and Ian's was SO reliable and communicative during the entire process. It is a bit expensive to do leather jacket cleaning, but for the experience and process, I would say it was totally worth it. They texted me to let me know when they would arrive to pick up and to drop off. They gave me a clear time approximation and even beat it (they estimated 6-8 weeks but I believe it only took about 2-3?). My jackets came back wrapped really nicely, and the delivery driver took proper care to deliver at my door. In fact, I wasn't home and she asked how I would like my jackets to be dropped off. The thoughtfulness and consideration Ian's provides can't be beat. I also appreciate that they have an app so you can easily plan your pick-ups and drop-offs. If I have any articles of clothing that will need dry cleaning in the future, Ian's will be top of mind.

Ian's still delivers - literally Mobile dry cleaners and…read morelaundry They pick up your clothes from your home or office and deliver it back to you in three days They do a great job on both pro cleaning and laundry services... Reasonable prices great quality... Fantastic provider. Check them out you'll be glad you did

Excellent service would definitely come back again. They do the same day service if you're in by…read more9am you can get your clothes back after 5 PM. Great value as well compared to other dry cleaners.

I prefer to shop local. This is my cleaners. I have been…read moreusing this place for over five years. The ownership and staff are polite and helpful. The garments are well cleaned and if we have any specific needs they work hard to meet them.

First time customer, great customer service. Took a few work items and they were well taken care…read moreof. Will come back soon.

I recently took some of my sheets and clothing and they were very well taken care of. Very clean…read moreand organized. Friendly staff and very hard working. The manager was very kind and understanding of all the details I disclosed. Highly recommend.

they have ruined a beautiful linen, lined 22 year own blazer and will…read morenot give me a refund, reimbursement or a policy. Don't they need to have insurance. It was tossed in a hot washer. What???

they took my linenlined blaser and washed. it was destroyed they looked replacements. no word for…read moreweek they said they will give me $100 but I had to take experience rating down before I got the check they tried to grab my phone to erase phone. they tried to blackmail and closed the exit I backed out no check

A great place for alterations and mending done. When they say it will be ready on Thursday - they…read moremean it and it will be done very well!

I rarely need tailoring assistance, as I like to sew - but for a suit it's imperative!…read more Ms. Kim did an exceptional job on custom altering my new plaid wool-blend suit (which I intentionally purchased too-large and budget-friendly from Chadwick's in order to make it alterable): *** transformed the skirt into high-waisted style for my super long torso so it now looks fabulous with a blouse tucked in! *** shortened the jacket's overall length to make a riding jacket style *** shortened the sleeves length and width, for a nice custom fit LOVE IT! With proper care and storage, this suit will last for decades. If you are going to get a custom tailored suit with many custom changes like mine, plan on spending at least $120 - and if it's a rush job, expect to pay a premium. (On the other hand, custom suits from clothiers like Tom James on Far West that do all your measurements, provide high-end fabric, and artisanally design/cut/sew the suit cost at least $800, so I've been told, and that is far beyond my budget, though it is a worthy investment for some professions).

Inside of their dryer had some kind of black plastic or tar and got all over my daughters plushie…read moretoy and ruined it. check every dryer before use because they will not reimburse you if all ur clothes get damaged and just tell you you have to check the machines.

I go here every week because they accept cards. Went in today and got my laundry loaded up only to…read moreget a message that my payment couldn't be processed. Attendant told me the WiFi was down so cards wouldn't work. There was no sign up saying that the WiFi was down, and the attendant's only suggestion was to use a nearby ATM, both of which charge exorbitant fees. He didn't even suggest their wash and fold service.