This place re did a zipper on a coat 5-8 years ago for $85. High but was good work. Today I asked…read moreher to put a 1" x 3" patch on a jacket and she was going to charge me $45 and it would take a week. I went 3 miles up the road and got it done instantly for $15 Your customer service is weak, your return times a horrible Can't support a business that doesn't want your business. Trash!

The woman at the counter is super rude..and has caused me not to return to this business…read more This was my second time experience with this company, I was recommended through a friend of mine who stated they were quick and efficient. I had a dress dry cleaned which cost me a total of $50.06 after tax. My first time experience was the same as my second. This woman had a very mean mug on her face ... she asked me questions I didn't know the answer too as I'm not familiar with clothing products & how they're supposed to be washed and became frustrated with me. I decided that it would be best to leave the dress there as I needed it for an event the following weekend. Upon pickup I was greeted by a different woman who was much more bubbly, kind, and made me feel like a welcome customer. I paid, analyzed the dress and was super happy. I decided to leave the bad taste of the woman behind as I understand people have their days.. I went in again as I needed two shirts dry cleaned.. I was again greeted by the woman with the mug on her face, I kindly asked how much it would cost me to have the shirts dry cleaned and she told me $28 a piece, I was fine with that but she was demanding that I now pay upfront... (I was in a different car so I didn't have my wallet - fully aware that's my fault.) I began to mention how I had just recently gotten dress dry cleaned and that I could pay upon pickup and she because super aggressive stating that if "I can't afford to pay now there will be no service." I kindly grabbed my shirts and left. I had no problem running home grabbing my wallet and returning but after being spoken too like that I decided I didn't wanna spend my money here again. It saddens me that all it takes is one bad apple to ruin the whole experience.

5 Stars for Customer Service! To begin with Robin was AMAZING! I had to have a coat dry cleaned and…read moreI was coming in on the last minute. I called in and informed Robin that I was on the way and that I should be there before they close at 5 PM. At the last light on Round Rock Ave a very long train was passing which caused me to be 5 minutes late. When I showed up Robin was there waiting for me. I was stunned that she didn't clock out and say "Oh Well!" instead she actually waited to provide EXCELLENT CUSTOMER SERVICE. 5 Stars for The Affordability! When I was shopping around looking for a local dry cleaner to clean my coat, Ricks Cleaners was less than 3x's the cost among the local competition. 5 Stars for The Actual Service! I was able to pick up the coat a day earlier than anticipated and it was fresh. Due to their overall excellency, I will gladly say that Rick's Cleaners will be my go to for all my dry cleaning needs!

I have takin clothes to the Rick's Cleaners located at 110 N. I-35 Round Rock, TX, twice in the…read morelast 6 weeks and both times the quality of their pressing is below standard. They had 2 chances and fell short on quality and attention to detail both times.

Tide completely ruined my queen sized wool comforter. I am stunned. When I noted the wool content…read moreand label, I assumed they knew how to clean it without drastically shrinking it; I was wrong. How is this possible? My comforter was 90" x 92" when I dropped it off, and now it measures 77" x 81" which no longer covers my queen sized bed. The new duvet cover I purchased to protect my freshly cleaned item no longer fits, obviously. No one bothered to notify me. I'm not sure how they thought I wouldn't notice? I called the store when I discovered the damage. They said my comforter was cleaned at a different location and that someone from that facility would contact me. No one has called back and it's been over 2 weeks. I waited patiently over the holidays. This is absurd. I lost a $620 wool comforter, the $61 Tide cleaning fee, and the duvet cover I can no longer return. I'm not even sure what to do at this point. What an awful and unprofessional business. I need to give this social media attention and file with small claims court. Photos show the mass of excess fabric of the inner lining, which was originally taut, new staining all along the edges from improper cleaning, and newly uneven and misshapen border.

We had a great experience getting two suits and two dress shirts cleaned here. Sadie was very…read morefriendly and helpful, which I needed during my first visit!

Ms. Love and Maddie at SpinZone Laundry in Round Rock were excellent. I had several loads of…read morelaundry that I needed done quickly, and they were friendly, professional, and very helpful from the moment I walked in. They made the process easy, communicated clearly, and took great care of everything. The laundry came back clean, folded, and ready to go. I really appreciate their help and would definitely recommend this location to anyone needing wash-and-fold service.

I went into this location and immediately slipped on a wet floor which caused me to fall flat on my…read moreback. Three female employees who were folding laundry watched it happen and none of them checked on my well-being. I went to the ER the following morning for X-rays and now have an MRI scheduled for my right knee. Ive reached out to the company via email and all they did was asked what I was wearing so they could locate me on CCTV. This happened May 26 and I have not heard from them. Ive contacted an attorney to resolve. Horrible manage and they obviously don't care about their customers.

Ian's is one of the few dry cleaners in town that does leather cleaning! I had two jackets that I…read morewanted cleaned, and Ian's was SO reliable and communicative during the entire process. It is a bit expensive to do leather jacket cleaning, but for the experience and process, I would say it was totally worth it. They texted me to let me know when they would arrive to pick up and to drop off. They gave me a clear time approximation and even beat it (they estimated 6-8 weeks but I believe it only took about 2-3?). My jackets came back wrapped really nicely, and the delivery driver took proper care to deliver at my door. In fact, I wasn't home and she asked how I would like my jackets to be dropped off. The thoughtfulness and consideration Ian's provides can't be beat. I also appreciate that they have an app so you can easily plan your pick-ups and drop-offs. If I have any articles of clothing that will need dry cleaning in the future, Ian's will be top of mind.

Ian's still delivers - literally Mobile dry cleaners and…read morelaundry They pick up your clothes from your home or office and deliver it back to you in three days They do a great job on both pro cleaning and laundry services... Reasonable prices great quality... Fantastic provider. Check them out you'll be glad you did

Tower Cleaners in my honest opinion is hands down my go to dry cleaners. Their staff is on point…read moreand professional, this isn't your typical dry cleaners. It's seriously a major operation and they take their business and the processing of your clothes very seriously. When you can drop off after 4pm and pick up the next day at 4pm that's huge. These guys dry clean University of Texas uniforms that says a lot. You can tell right when you walk in you're doing business with a heavy hitter, and the best part is they're not a chain, they're a local business. My office recently relocated from downtown to north Austin, I could careless about the move, however, I had been using a dry cleaner for years right by my office. I started going there because it was very convenient, not because it was great but they did a decent job. I lost some buttons along the way and had cracked shirt buttons, also double pant presses which were annoying. But I scarified quality for convenience, bad move on my part I will admit. Everyone who regularly uses a dry cleaners knows that having a specific one that they use all the time is personal, at least for me it is. You develop a relationship with them, I mean you're there 2-3 days a week, you're dropping off hundreds of dollars in dress clothes you want to know that they're in good hands. I know that when I drop off at Tower they are. Top notch quality and care and it shows when they bring them out to you.

Moved to Wells Branch 9 years ago, and have used Tower the entire time. I'm not going to pretend…read moreI'm a big spender, I'm not. However I've always been happy with their work and turn around time the 4 or 5 times a year we stop in. However I pulled up this morning to see this sign on the door. The owner is blaming his lack of staff on $600 stimulus checks from over 2 years ago. I haven't met anyone still living off that money, especially in a high cost of living area like Austin! Hey Tower Cleaners, offer a living wage and you'll probably have staff! Anyway, thanks for posting the giant red flag on your door. I didn't even get out of my car. Instead, I took my husbands shirts to a cleaners who doesn't expect people to starve while making them money.

Prompt service. Friendly people. Good value for your money! Dropping off and picking up was easy…read more Like the text method.

Jason at Parmer location is excellent. Young man dilligently works hard, & takes time to make sure…read moreyour clothes are cleaned correctly.