They were supposed to help, and made it worse. Don't know how she sleeps at night providing service like this. I came to this local cleaner desperate for help getting a bleed reversed on the bottoms of a two piece heirloom Chinese brocade outfit. I explained the situation and said I would pay upwards of $200 to get it looking better, and explained I just did NOT want it to get worse. I didn't hear anything for a while and although there was a race against time to get my daughter photographed in it, I didn't want to put extra pressure on them. Despite multiple efforts from me, and the workers in the shop to get some kind of update, the owner was incredibly non-responsive. They had the garments and reference imagery for two months without update, and I went to pick it up and they had completely ruined the top. The top wasn't in perfect condition as it had a small localized bleed, but it looks like they did some treatment that definitely made the top worse. The owner said she didn't know what it looked like before and I had a framed reference sitting in her shop for two months. Really just sucks that my one request was for it to not get worse, and it was ok if they couldn't do anything about it. But they failed to communicate or understand their own professional limitations. The entire situation was already heartbreaking and this unprofessional business touching this garment was just the cherry on top. read more

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DO NOT USE THIS PLACE FOR ALTERATIONS!! I was very hesitant to leave this review, but here we are. Before I explain, let me just say that the women who work here were very welcoming and nice my first time coming in. Their cleaning was also fine, no complaints there. The issue is the sewing. I had a breast reduction earlier this year and brought in two brand new Left on Friday swim tops because they were too big after my surgery. I thought I would save myself the $200 buying new tops and have them taken in a little. There was obviously some sort of communication breakdown between me and the woman who I spoke to, that did my measurements, but even so, the final result is the worst sewing I have ever seen in my life. I could have done a 10x better job myself, but I wanted my things taken to a professional. Their work was not professional at all. It was a total botch job. Both tops were cut down the middle in the back (WHYYY? Not even on an already existing seam, just cut that b*tch right through the middle ‍) and then the two sides were sewn (really terrible, rough, ugly stitches) back together with the ends folding awkwardly inward onto my back, in an itchy and uncomfortable way. In addition to that, she didn't take both sides in equally so now the straps on both tops are asymmetrical! I mean you can see it in the photos. It's inexcusably dreadful. Neither swim top is wearable and I ended up having to buy new ones anyway. When I confronted the woman about it, I asked if she had actually SEEN the work, because I didn't want to assume that she had done it herself, and I told her they look really bad. She seemed a bit uncomfortable and said that yes, she had done the work herself, and when I pulled out the tops and showed her all of the above mentioned things, she got a little bit belligerent with me. Immediately defensive, started raising her voice, denied any wrongdoing, blamed me for all of it because I didn't communicate well enough, etc. I'm not sure how clear you have to be with someone about having a top taken in, but it didn't seem productive to have a yelly argument with the woman in her store, so I just said, "Ok, I'm sorry if I wasn't clear enough", and I chalked it up to a communication breakdown. She then offered to give me a 20% DISCOUNT on the work. I was absolutely baffled by this because not only was I still having to pay her for ruining my swim tops, but I would also need to spend another $200 to buy new ones. Bottom line: do not bring alterations here. They will ruin your clothes. You'll get better results letting a toddler play with your sewing machine. read more

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Being 5'2" even if I buy the supposed short length in jeans or pants, I still need them hemmed. My daughter also had a pair of jeans that needed taking in around the waist, so I was trying to find an affordable place to alter 3 pairs of jeans...not easy! I should've just gone to my tried and true tailor but I wanted something closer. While I did chose to have a straight hem v.s. the hem that keeps the original "look" I at least assumed they'd use the same color and thickness of thread. With the stretch in the jeans this hem with thin thread isn't going to last, and the thread is already coming loose (see photo) so a waste of money. I gave it 3 stars since my daughter was happy with her alteration, but I will not be returning. read more

Lilly's Cleaners & Alterations - Hemmed jeans with thin thread, only washed once and already coming loose. - Sewing & Alterations Near Me - Austin, Texas

Quality five star service! Lilly and team are really great to work with, do great alterations and are my go to cleaners! Highly recommend!

They charged me for an order that wasn't mine - couldn't process a refund because the girl working was not able to process a simple refund, had my wife's name wrong in the system - told multiple times that we didn't have an order - then they do have the order but it's. It done - even though they called my wife earlier and said it was. Place is a s**t show - never go read more

Had to get a formal dress hemmed since I'm 5'2 and everything is long on me. Went into this store on a whim and I'm so glad I did! Lilly is amazing! She pinned my dress for me and was asking me questions like "how tall are my shoes?" (I didn't get that far yet lol) and "do I want a peep toe hem?" (Idk) I was like "I suck at this, can you just tell me what I want?" And she was like "I gotchu girl" and pinned the hem. A few days later (which was awesome because I procrastinated finding a dress and now I'm on a time crunch) the dress is done, I try it on and it's the perfect length! I highly recommend going here if you want professional alterations and super friendly service. read more

Best cleaning service ever these guys went out of my way to make sure that my stain got removed even looking up the website where the brand is from and finding the shirt since the tag wasn't there . They got my stuff absolutely PERFECT best in Austin. read more

Such kind staff! I ran in needing my dress fixed, the strap got torn in the dryer and I was going on a date that night with my bf. Even though they don't do same day fixes, Lilly squeezed me in since the fix was simple, and made sure the dress fit right before leaving. That dress meant a lot to me and I'm very thankful I can wear it again! Chill place, great service, and beautiful sewing! Straps look better than before read more

Lilly's Cleaners & Alterations - Sewing & Alterations Near Me - Austin, Texas

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I moved to Leander so I had to find someone closer. After a 2 years, I decided to come back to A Plus SM. It's totally worth the drive. A Plus SM does the best work for an affordable price. I will continue to come here for all my alteration needs. read more

Be specific and have your receipt or the lady will deny doing work to your clothing. I walked in to get a portion of my $200 polo jeans patched for the winter instead of going to Walmart and getting an iron on . As soon as I walked in from having this previously done on another portion of my jeans the lady behind the counter saw the ugly zig zag stitching they had done on New Year's Eve and said no we didn't do that here we don't do that type of work !?!? Whaaaat? I repeatedly told her she was mistaken and that she wasn't even at the register the last time I came so how could she know? So basically she thought I was there to complain about the ugly stitching and became defensive without realizing that I was there to ask her for more business. Guilty conscience! As I explained that I had most definitely got the work done there her co worker spoke to her in Mandarin telling her that she had in-fact done the work . Now I'm standing in front of her with a giant smirk looked her in the eye and said so you like calling customers liars before you even know what they want ? She turned red but no apology just more like "yeah so what you want do ." I decided to let it go and said I want my jeans patched on this area above the last one you guys did on New Year's Eve , she cut me off saying "that was expensive fabric we used we don't have anymore " which cost me $15 for two small patches . I said what was it Versace Gucci maybe Louis Vuitton fabric?? She once again turned red and said no we only charge for work not fabric ?!?!? Whaaat ? Then why mention it because when I ask if it's Versace quality lol she took back that expensive fabric talk real quick . I feel like they where being a bit racist to me because I'm. It Asian lol they where definitely talking shit and probably gave me the worst patch work ever ! I wish I had gone to Walmart as I have now invested $15 dollars on one visit and $7 on the other for zig zags clearly visible on my Polos LOL I'll be taking them out and using iron on like I should have in the first place always go with your gut people . It's a damn shame because everyone else who works there is nice. As a Business owner myself I personally think an apology is a sign of respect not weakness which she apparently hasn't learned yet . read more

Lilly's Cleaners & Alterations - Asked for patches on the inside so it's belt together and this is how they sew it . - Sewing & Alterations Near Me - Austin, Texas

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They helped me with a wedding dress, very last minute service was great and they were so nice!! Thank you!!

DO NOT TRUST THIS PLACE!!! They ruined a BRAND new jumpsuit from Anthropologie and would not pay for the garnet they completely ruined. The tag on my garment clearly says only warm iron but as soon as I looked at it to pick up it was shiny and the pocket outlines could be seen on the outside of the garment and the color was completely different from when o brought it in. So it was VERY OBVIOUSLY ironed with high heat. The fabric has even lost its integrity in some places so I cannot even wear my new garment!!! I even gave them a second chance to "fix" it (i don't know how that's possible with irreversible heat damage but that's what she claimed) and when i came back it wasn't any better and she wouldn't pay me for the garment even though before I left it a second time she said she would. This place is a scam and customer service does not exist here. They are completely dishonest!!! She said that when something is new after the first cleaning that's how it's supposed to look. WHATT!!?? it's no longer wearable! I KNOW that's not how it's supposed to look, i have used a dry cleaning service before many times and have never had a problem like this. They are dishonest and they are not running a professional business. I WILL be reporting to BBB and attempting to get my garment paid for and replaced, this is unfair and complete mistreatment. DO NOT COME TO THIS PLACE!!! read more

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Been going to them for years and for good reason. They always provide the best service for alterations. Whether it be scrubs, or some jacket with complicated material, they always get the job done right and well! Very happy to have them close by! read more

I am absolutely smitten with their work! They were able to fix my bathing suit for me. In the photo, you'll see on the left side that the swim suit didn't fit my top half at all. On the right, you'll see they were able to get it to perfectly fit my body including all the straps they had to undo and tighten. They were the only shop willing to help me & they were also very kind and polite. For me, the turn around time was quick (5 days), & affordable. read more

Lilly's Cleaners & Alterations - Swim suit alteration - Sewing & Alterations Near Me - Austin, Texas

I have had my shirts laundered regularly for the past couple of years and found the quality has been very good and consistent. I have also had several items dry cleaned and mended and have been very satisfied with both. I appreciate the owner, Michelle, who has been very friendly and helpful! read more

I've been going to this cleaners for over one year now. I always get what I ask for with no problems. I see the same lady that assists me at the front counter. She's nice and straight to the point, lol. read more

I was dropping by to get my pants hemmed and discovered these face masks! They are made of cotton and comfortable with the wire support in them. There is a pocket for a filter insert which is very convenient (if you don't have filters, coffee filters will do). They can be easily hand washed, air-dried and cost only $10! These are the two colors I purchased but they have a collection of different colors/patterns to choose from. I highly recommend these masks! Stay safe everyone! read more

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I purchased a fabric mask from here and it was reasonably priced and very well made. I liked it so much I ordered some more! I would definitely recommend this business. read more

An actual hidden gem in Austin for alterations. They really care about making sure your garment fits you well. I've had things from denim jackets to sweatpants altered here and am always impressed with the results. Everything in my wardrobe now fits me super well thanks to A Plus SM! Highly recommended! read more

This is a small family-owned shop where the shop is located below the residence. I have not used them for dry cleaning, only for alterations. The lady speaks little English, but does a great job. The price is very reasonable. I have had alterations here for the last 5 years and have always been satisfied. read more

Fast, affordable and great service! I will continue using this dry cleaners and highly recommend them

Very friendly ladies that work here BUT they literally barely speak English and it is impossible to communicate and resolve any mistakes. I.e. they charged me double to simply 'press only' a Men's dress shirt and it would've been cheaper just to fully launder it which I found silly. Then recently they left massive amounts of iron marks and sheen to my $200 dress slacks. I returned them seeking a fix or reimbursement for a partial cost of my pants and all I got was excuses about it being pockets and that is why there is iron marks. What?! Really? I will be looking elsewhere because while their prices are good, I had a poor experience 2 out of the 4 orders I gave them. I went to two other cleaners today and both told me whoever did this to my pants is basically clueless. They said they would NEVER iron the type of pants I showed them, they should have only been steam pressed. read more

Had 4 patches needing attached to daughter's letterjacket. They were meticulous in measurement and confirming placement before order was final. Turned out great and on time. Reasonable price. read more

I have never had anything less than 5 star service here. This was a God-send as practically everything in my wardrobe needs alterations and nothing fits me off the rack. I do like high-priced designer items, so I am very picky about where I take my things and who does the work. The woman who does the alterations was actually a tailor in South Korea. She owned a business there. She is incredible. With literally having approx 80 items altered, I have once 1 time had to have her fix something. What?!! That is unheard of. I've had her pull apart things and remake them to fit my petite frame and they never don't look amazing. They may charge a little more for alterations on certain items than my last tailor, who tragically passed away, but it is worth it to me. I know it is going to be done well and perfect and I couldn't ask for anything else. They don't always speak the best English, but they are friendly in their own way, and great at what I am paying them to do. Love it. I've referred many friends and everyone has been happy. read more

The prices for alterations are very reasonable. The work she did taking in a dress was better than the previous place I'd been AND less expensive! The owner doesn't speak much English, but she's nice and friendly, and does excellent work. I checked out the prices for dry cleaning while I was there, and they seemed reasonable as well. read more

I called to inquire about the hours and the person answering the phone, hung up on me. I didn't figure they were open, and fully expected to get an answering machine, but instead someone answered, and then had the gull to hang up on me, instead of answering the question. Guess they don't want any business. I will take my money (and my leather coats) else where. Suggest you avoid their rudeness also. read more

I looked everywhere for someone to alteration a summer dress and I am so glad that I found her! The fabric is very delicate, took a great care, and did not damage the dress. She did a beautiful job on the alterations, her prices were extremely reasonable. I am already gathering items at home that have needed alterations and I will definitely be back! I highly recommend going to her! read more

I don't know about the alterations but I do know I will never use this dry cleaners again... my experience has been one that I paid to have a custom fit tuxedo dry cleaned which they were happy to charge me for but when I got my tuxedo back the arms had shrunk almost 3 inches from the laundering process instead of dry cleaning like I paid for... when I brought this to their attention all of a sudden no one is capable of speaking English. this being the 2nd time in a row I have had clothes damaged I will not be back... I refuse to do business with people that overcharge for their services and do not take responsibility for their mistakes. read more

"A+ SM CLEANERS & ALTERATIONS" Absolutely amazing alteration jobs they have done for all my pants, coats and jackets over the years !! I have used the current owner for my alteration needs as well as dry cleaning services and laundry services. The current owner has about 20 years of various alteration experiences I was informed. read more

I had a jacket and two pillows dry cleaned here and everything was done to my satisfaction. One of the pillows had a stain on it from my cat which she was able to successfully remove. So far I really like this place. Everyone is really nice and it's super convenient for me. read more

do not go! they will leave shrink your clothes!!!!!!!!! i had 5 of my shirts runied after having them dry cleaned. i have learned my lesson "cheaper is not always better!!!!!!!!!!" 12/30/2012 read more