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ZIPS Cleaners

3.2 (60 reviews)
ModerateDry Cleaning
Closed 7:00 am - 7:00 pm

Services - ZIPS Cleaners

Dry cleaning

Carpet and upholstery stain treatment

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after cleaning

Continuation of my review: My jacket was ruined on September 5, 2025. They promised to rectify the situation and resolve the issue. Three months have passed, and I have not received a response. Several letters were sent to the corporate office, but there has been no response and no resolution. I visited the office where my jacket was ruined twice, but I received neither a resolution nor a response. So, it turns out that you can afford to ruin an expensive item worth $1,500 and not bear any responsibility? And continue to work calmly?

Heather B.

I came to this location for alteration services.  I paid for one-day service and instead my item was lost. It appeared 4 days after I dropped it off. This was an alteration issue. When I discussed it with the staff, they adjusted my bill to remove the rush charge I paid. This location has a weird traffic pattern.  Rather than have folks walk in and wrap across the counters, they go the opposite direction, which makes a group of people having to walk past each other to get in line.

This is one pair that they burnt you can see where the color is different.

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3 months ago

Prompt service. Friendly people. Good value for your money! Dropping off and picking up was easy. Like the text method.

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Kathleen R.

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1 month ago

Service was terrific- did exactly what I asked. Very polite and accommodating. Will definitely use them again.

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Kathleen R.

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2 months ago

Quick and great service. Only take one day for my order. Thanks the team, especially to Merissa.

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Kathleen R.

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6 months ago

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Kathleen R.

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8 months ago

Terrible service , dropped off my clothes it's been a week . Never got a text message . Going today to see if they didn't lose my clothes

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Kathleen R.

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2 years ago

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Kathleen R.

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8 months ago

Shirts. Super as as always nice folks. Good service kind. Best prices and quick. Been client for 25 years.

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Kathleen R.

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9 months ago

First time using ZIPS. Great experience. Very friendly and clothes look good. Will use again!

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Kathleen R.

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2 years ago

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Kathleen R.

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1 year ago

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Kathleen R.

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4 years ago

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2 years ago

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Kathleen R.

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6 years ago

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Kathleen R.

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2 years ago

Quick , easy , great location., friendly staff, 24/7 drop off . Kris needs a raise. I highly recommend them.

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Kathleen R.

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2 years ago

once economical, now outrageous,will never return. Ad said shirts at 3.49/each. Made me pay $4.99/each.

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Kathleen R.

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4 years ago

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3 years ago

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Kathleen R.

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2 years ago

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Kathleen R.

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4 years ago

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4 years ago

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3 years ago

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Kathleen R.

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5 years ago

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Kathleen R.

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3 years ago

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Kathleen R.

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4 years ago

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4 years ago

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3 years ago

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4 years ago

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4 years ago

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4 years ago

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2 years ago

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4 years ago

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4 years ago

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7 years ago

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8 years ago

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Kathleen R.

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6 years ago

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5 years ago

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4 years ago

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3 years ago

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4 years ago

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6 years ago

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Page 1 of 2

Ask the Community - ZIPS Cleaners

Review Highlights - ZIPS Cleaners

The folks at the Parmer location are the best!

Mentioned in 2 reviews

Read more highlights

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Parmer Laundromat

Parmer Laundromat

(37 reviews)

$$

MY LAUNDRY WAS STOLEN AND THEY TOLD ME THEY DIDN'T GIVE AN F! I believe my laundry was stolen by…read moreeither the female attendant or a co-conspirator. On June 19th, 2023 I was in the facility and she asked me how many machines I had. When I told her I was using 3 of the 8 load machines and 2 of the 6 load machines she said "wow that's a lot of laundry." I said yes, that I had not been to the laundromat in years, had cancer but was feeling good today so wanted to get it all caught up and done at once. I then heard her on the phone speaking to someone about "there's this girl with laundry..." I tuned it out because I wasn't the only female there at that point and she works at a laundromat but in hindsight it all makes sense. She had been at the folding table folding laundry for those that pay for that service the entire time I was there. When my laundry was ready to dry she pointed to the dryers closest to her. I figured she was doing me a favor and pointing out the best dryer or something so I went where she pointed over to the corner. I had to separate the clothing that went into the dryer from the air dry laundry. I did this to all 3 of the 8 load machines I was doing this while doing my best to keep my eye on the machines that were still waiting for me. I would grab laundry - look - repeat. You get the picture. At this time the attendant disappeared. I finished all 3 of these machines and moved onto the 6 load machines which were in another row over. Machines number 18 & 19 and there was someone else's laundry in machine 19. The gentleman who had just started the machine was still standing there and told me it was empty when he got to it. He was holding an empty basket and I saw no clothes of mine in the window. I started looking in every direction, in all washers and dryers and at everyone's laundry they were folding, in their baskets and challenging people who were leaving. I went to the attendant who had returned to the folding table and told her someone took my laundry. Her response was "are you sure?" I stared at her and told her " yes I'm sure." I went to the machine, put in my card and showed her that I had paid for the use of this machine. I asked to see the cameras. She told me she didn't have access. I asked then who did? She told me only the owner. I asked for the owners name and number and her response was "I don't know ." REALLY? I said "you don't know who you work for? You don't know the name, number, who pays you, and who makes the schedule?" She tells me no. I told her I'm calling the police to report it. She then tells me "just leave your name and number for the owner. No need to call the police." I told her I would leave my name and number but I was still calling APD. Now why wouldn't she want me to call them? SUS Then I noticed another man in the facility who had been there for a good 30 minutes but I hadn't really taken notice of him before. He was clearly an employee. I told him that someone had stolen my laundry and asked if he had access to the cameras and if he had the owners name and number. His response was "No he didn't to both questions. IDGAF. Do what you want. Don't involve me. Call the police if you want. IDGAF." Nice. Helpful guy. I have never heard from the owner. I have money on my card I want refunded. I filed a police report. I know dam well nothing will come of it. I know my clothes are gone, but I know someone who works there took my laundry or gave someone a tip to come take it OR they at the very least knew the owners information and didn't bother to share it which to me, makes you just as ridiculous AND guilty as the person who stole someone else's laundry. What sad human beings that they DGAF when someone else gets their most basic things stolen from them. I know there are others in worse situations, but if they will steal your dirty underwear and socks they will steal your last $5 and your purse. LOOK OUT AND WASH YOUR CLOTHES ELSEWHERE. IF YOU ARE THE OWNER CONTACT ME IMMEDIATELY. THE ONLY WAY I WILL TAKE THIS DOWN IS IF WE SPEAK! RIDICULOUS I HAVE TO GO TO THIS LENGTH TO HEAR FROM SOMEONE.

I've had things stolen by staff from the washer and dryers. Wouldn't recommend this business. Had…read moreto file a police report

Garnett Lewis Cleaners - LOYALTY PROGRAM

Garnett Lewis Cleaners

(50 reviews)

$$

Far West/Northwest Hills

The only dry cleaner I trust in Austin. After so many bad experiences at other places, I can…read morebreathe a sigh of relief to trust a dry cleaner again. Sometimes takes a good week to get stuff back, but it's no issue on my side.

AVOID AT ALL COSTS--INCOMPETENT, DISHONEST, AND DESTROYED A PRICELESS ITEM…read more I am utterly appalled by the negligence and unprofessionalism displayed by Garnett Lewis Cleaners on Far West Boulevard. This business ruined a rare, irreplaceable pair of vintage Alexander McQueen silk python pants--a one-of-a-kind piece of art--due to their blatant carelessness. The front desk employee, Rebecca, failed to check the care tags or inform me they do not handle real leather, despite this being a basic expectation for any dry cleaner, let alone one claiming to service "high-end" garments. When confronted, Rebecca's response was nothing short of insulting. Instead of taking accountability, she lied about being the owner (a pathetic attempt to dodge responsibility) and had the audacity to blame me for not "specifying" the material--as if a reputable cleaner shouldn't know how to identify or handle luxury fabrics. Their "compensation" offer? A laughable $500 and store credit. These pants are worth exponentially more(thousands), both monetarily and sentimentally. Store credit is a slap in the face when they've proven they can't be trusted with a dishrag, let alone designer clothing. To make matters worse, Rebecca's deceitful behavior continued over the phone. She deliberately misrepresented her role to shield higher-ups from her incompetence, further proving this business prioritizes covering up mistakes over honesty or customer care. DO NOT RISK YOUR VALUABLES HERE. This establishment lacks the expertise, integrity, and professionalism to handle delicate garments. They will destroy your belongings, gaslight you into feeling at fault, and offer pennies in return. Rebecca's misconduct and the company's refusal to fairly reimburse a literal work of art speak volumes about their ethics. Spread the word: Save your treasures--and your sanity--from Garnett Lewis Cleaners. An absolute disgrace to the dry cleaning industry. I will be filing an official complaint with BBB.

The Laundry Spot - Laundromat

The Laundry Spot

(117 reviews)

$

Allandale, Brentwood

I was searching online for a fluff and fold laundry service for a short term rental…read moreproperty that I help my daughter manage, ideally one that did pick up and delivery. When I went on The Laundry Spot's website I saw that they offered this service so figured I'd give them a try. I had a few questions so I called the number listed on the home page of the website, and the woman who answered referred me to another number for the pick up and delivery service which turned out is also listed if you click on the "delivery" link. I got an answering service and left my contact info and within minutes, James the owner called back and answered my questions and walked me through the process of setting up an account so that I could do the online scheduling myself. There were 3 convenient windows of times to select from for both pick up and delivery so I scheduled pick up between 8am-11am on Tuesday and delivery during that same timeframe the next day. I got a text a minute or so prior to them arriving both times and they were both within the scheduled timeframes. Since the home was unoccupied those days, I was able to text them the temporary door code I set up remotely and allow them to pick up and drop off inside in the entry way. The laundry consisted of two full sets of bedding, several towels dish towels, etc. All came back perfectly clean and nicely folded. Online I was able to select the type of soap (or even provide my own if desired), optional softeners, and add any specific instructions such as cold water, gentle cycle etc. I am so thrilled to have found this service! Since I'm a big fan of USEFUL technology, I'm very happy that I can do all of the scheduling from my smart phone, including paying the invoice. I was initially apprehensive about providing my credit card info and wanted to be sure the info was encrypted and secure. The owner, James, patiently explained to me that he's partnered with a few different technology platforms in order to make it possible to do all of this online, so it's all very secure and tested. One thing to note: because of the way the various platforms are linked, you see different URLs when you schedule versus looking at your account versus payment, but after it's set up it's a piece of cake. And best of all, the laundry comes back beautifully clean and nicely folded without me having to do a thing (I have back problems) so this is a wonderful solution for me. And the pricing is incredibly reasonable. I highly recommend trying this laundry service and supporting a great local Austin business!

if i could give 0 stars, then i surely would. the thieving employee is still there, Linda. the…read moreother day, i stopped in to see if the owner wass there or the manager. well i saw linda wearing some of my clothes! this thieving bitch had my clothes on! the nerve of this thief! she is still stealing clothes from people! the new owner, James Cuellar knows about her theivery and surely must condone it! run, do not walk!!!!!!!!!!! this place will steal your money and your clothes. i can see why the manager is not there anymore. i would not work here for all the money in the world. this place should be investigated by the authorities and the health department. the machines have mold and mildew around all the seals to the washers. they are disgusting and nasty! the new owner doesn't care about the customers and what they want. he has raised the prices on the wash and fold to an astronomical rate! and the service and quality has really gone downhill. this place used to be great and now its a trashy ghetto place!!!!!!!!!!!!!!!

ZIPS Cleaners - dryclean - Updated May 2026

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