Sadly, the service has gone down since the change of ownership. When I dropped off my shirts for…read morelaundry, like always, I inquired about the new rates. I was told one thing then when I went to go pick them up, the rates have gone up significantly also the shirts were dry, cleaned when I had asked them to be laundered. No apology, nothing done to make it right. We won't be using them anymore.

Been a customer for 19 years and always satisfied with the prompt and quality service. Take your…read morebusiness here and you won't be disappointed!

Ms. Bali was responsive, expert, fast and fairly priced. She makes an in-home business feel…read moreprofessional, accepts Venmo, and goes the extra mile. Feels like you have made a friend by the time your project is complete to your satisfaction!

Absolutely amazing experience! I received a dress late on Friday that I needed for an event…read moreSaturday evening, and of course it didn't fit right. It was too big and looked awkward, and I was totally panicking. I reached out to this seamstress, Bali, and not only did she respond quickly, but she was also incredibly flexible and kind. She was able to fit me in for a same-day alteration and charged a VERY fair price. The service was exceptional, and the dress came out perfectly. It fit like a glove and looked fabulous, better than I imagined. I'm so grateful for her skill, speed, and professionalism. Highly recommend!

I was searching online for a fluff and fold laundry service for a short term rental…read moreproperty that I help my daughter manage, ideally one that did pick up and delivery. When I went on The Laundry Spot's website I saw that they offered this service so figured I'd give them a try. I had a few questions so I called the number listed on the home page of the website, and the woman who answered referred me to another number for the pick up and delivery service which turned out is also listed if you click on the "delivery" link. I got an answering service and left my contact info and within minutes, James the owner called back and answered my questions and walked me through the process of setting up an account so that I could do the online scheduling myself. There were 3 convenient windows of times to select from for both pick up and delivery so I scheduled pick up between 8am-11am on Tuesday and delivery during that same timeframe the next day. I got a text a minute or so prior to them arriving both times and they were both within the scheduled timeframes. Since the home was unoccupied those days, I was able to text them the temporary door code I set up remotely and allow them to pick up and drop off inside in the entry way. The laundry consisted of two full sets of bedding, several towels dish towels, etc. All came back perfectly clean and nicely folded. Online I was able to select the type of soap (or even provide my own if desired), optional softeners, and add any specific instructions such as cold water, gentle cycle etc. I am so thrilled to have found this service! Since I'm a big fan of USEFUL technology, I'm very happy that I can do all of the scheduling from my smart phone, including paying the invoice. I was initially apprehensive about providing my credit card info and wanted to be sure the info was encrypted and secure. The owner, James, patiently explained to me that he's partnered with a few different technology platforms in order to make it possible to do all of this online, so it's all very secure and tested. One thing to note: because of the way the various platforms are linked, you see different URLs when you schedule versus looking at your account versus payment, but after it's set up it's a piece of cake. And best of all, the laundry comes back beautifully clean and nicely folded without me having to do a thing (I have back problems) so this is a wonderful solution for me. And the pricing is incredibly reasonable. I highly recommend trying this laundry service and supporting a great local Austin business!

if i could give 0 stars, then i surely would. the thieving employee is still there, Linda. the…read moreother day, i stopped in to see if the owner wass there or the manager. well i saw linda wearing some of my clothes! this thieving bitch had my clothes on! the nerve of this thief! she is still stealing clothes from people! the new owner, James Cuellar knows about her theivery and surely must condone it! run, do not walk!!!!!!!!!!! this place will steal your money and your clothes. i can see why the manager is not there anymore. i would not work here for all the money in the world. this place should be investigated by the authorities and the health department. the machines have mold and mildew around all the seals to the washers. they are disgusting and nasty! the new owner doesn't care about the customers and what they want. he has raised the prices on the wash and fold to an astronomical rate! and the service and quality has really gone downhill. this place used to be great and now its a trashy ghetto place!!!!!!!!!!!!!!!

Great employees, super helpful and professional. Good prices on cloths cleaning and alterations.read more

Super expensive for no reason, didn't ever wash the clothes properly, had stains on pants that cam…read moreoff with a wet cloth... if I'm paying $8-$9 a piece I shouldn't have to wipe the cleans clothes cause theirs a dirty spot still. I wouldn't recommend

Nice drive through for drop off and pick up. Clothes are nicely pressed! Priced reasonable. Highly…read morerecommend!

My go to place. U fortunately for them the last few things I've brought are because I let my son…read morehave food in bed (insert ketchup covered comforter image in your mind here) Very reasonably priced, they're across the street so I don't go anywhere else and I'm kicking g myself for trying to clean a shirt that had anaplle juice fiasco bc my washer ate the thing up. But it was like between 30-40 for a california king. (I want to say $32 but my son ran off with the receipt for his stash) They have a drive thru you can use a bag to drop off and go pick up but I stay home now so I assume it's as good as it was a few years ago but definitely come here for larger items (like ketchup crusted comforters bc you're sick and just let your 5 year old eat in bed)

I would never go to any others cleaners in the Pflugerville area. Tailor Fit is absolutely the…read morebest. The business is a bit tricky to find but well worth the treasure hunt. Sunny is the best. It is obvious she knows her trade. She is so sweet and personable. She follows all requests and gives advice when needed. I find her pricing comparable if not better for services rendered. Thank you Sunny for being the best!

This place re did a zipper on a coat 5-8 years ago for $85. High but was good work. Today I asked…read moreher to put a 1" x 3" patch on a jacket and she was going to charge me $45 and it would take a week. I went 3 miles up the road and got it done instantly for $15 Your customer service is weak, your return times a horrible Can't support a business that doesn't want your business. Trash!

They do a great job and are fast as well. Had some alterations done -- the work was excellent…read more The guy who works the counter could not be nicer.

I was in a rush to have my husbands work clothes dry cleaned. It was Sunday and I was very thankful…read morethat they have a drop off area. I usually go to the Jack Brown Cleaners off of Oltorf and Congress. I had everything in a bag and a note. Asking to please have my husbands clothes dry cleaned and to call me if they had any questions. I came into the facility the next day at 4:30pm. His clothes were ready! I was so relieved and happy. They are efficient and very nice to do business with.

Did a wonderful job on my last minute cleaning! I appreciate them getting the job done in a timely…read moremanner. I highly recommend them.

Been here twice and here's my experience: Jenny is an…read morehonest, caring, adept, and passionate with her craft. She'll tell you she can't do a certain job rather than pretend she can. I had a speaking event and a photo shoot for my business and she ensured my clothes were perfect. I came in super last minute for my photo shoot and she said it couldn't be done in basically 1 day. But i told her i had no choice, and she found a way to make it happen (not a full work up but was able to target the areas i needed) and saved my photo shoot. She cleaned and pressed my clothes excellently at a fair price. I'll be coming back.

Jennifer is super personable and does an amazing job and ready when promised, glad I found this…read moreplace

The cleaners created two punctures in my jacket. I asked…read morethem to pay for the repair. They denied responsibility. There are better rated dry cleaners nearby. I won't be going to Westbank Dry Cleaning any more.

We have been using WDC for 15 years without incident. Always polite, good service, good value…read more It's a neighborhood cleaners in a great location.