Friendly staff! But COIN ONLY, just a heads up! :-) yelp is making me say more to fulfill the 85…read morecharacter requirement...

Helpful, happy attendants are available at all hours in this super-clean wash spot. If you don't…read morefeel like carrying around dozens of quarters (I don't) you can pay though a handy app or even at the counter with a credit card. The cashless interface does not always work at the walk-up machines, and that can be frustrating, but that's the only critique I can offer. Otherwise, I'd say it's a high-value, low-stress operation for DIY clothes-washing. Their wash-and-fold business seems to have fans, judging from traffic, so I'll keep that option in my back pocket for when I'm flush!

The only dry cleaner I trust in Austin. After so many bad experiences at other places, I can…read morebreathe a sigh of relief to trust a dry cleaner again. Sometimes takes a good week to get stuff back, but it's no issue on my side.

I just had a couple of my favorite button-down dress shirts dry cleaned & pressed & they came back…read morewithin 2 days perfect for less than I pay elsewhere. With those results I can begin to trust Garnett with all my dry cleaning business!

A few days ago I dropped off and picking up cleaning at Reids, a fairly new cleaners for us. Two…read morebutton down tops were washed, starched and pressed. We were more than pleased with the quality of their work. Now we have had items dry cleaned and pressed, with good results each time. The cost of cleaning is commensurate with the quality of the cleaning outcomes.

Submitted a Carhatt WIP jacket for dry cleaning for coffee stains. They cleared those out but the…read moreproblem is at the store, the garment got more NEW yellow stains that was not there originally. I re-submitted it again for a second cleansing but once I received the garment, they said it cannot be done. My garment is damaged permanently just by trusting here.

Well, look at me doing laundry on a regular basis/not waiting til I've run out of socks and…read moreundies!! Still loving LaundroLab. It seems the cat is out of the bag/this "hidden" gem is no longer hidden...when I started coming here several months ago, they had a promotion of 50% off Thursday mornings 7am-12p. It reduced to 25% off on Thursday mornings the last two times I was here, and now, today 4/23/26, the promotion is no longer. I'm glad this locally owned biz is doing well! The machines, the clean space and the ample folding stations sell themselves...you couldn't convince me that there is a better laundromat in Austin!

Very clean and spacious. Many machines. Site is located in a good place. Helpful staff. A shout out…read moreto Vicente; he was very helpful throughout my visit.

Every time I go into this cleaners there is no one sitting at the front. They are always in the…read moreback and they to wait for a minute. I stand there and I wait and I wait so today when I went in, I left and I went to cleaners. I took a cover lid in there a year ago and they had it for three weeks. That was unacceptable. They really need to work on their customer service.

BEWARE: they do NOT open at 7AM even though their posted hours are 7AM. I called and a lady from…read moreanother location (Far West) said because this location is not busy, sometimes they do not open until 8AM.. that's AWFUl. At my job, just because we are not busy at certain hours, I still have to be open. DO NOT go to this location if you expect promptness.

An outstanding old Austin business. These guys have been around for 50+ years, that right there…read moreshould tell you all you need to know about them. They are centrally located which makes it really easy for me. I like the owner (Keith, great guy) and the women that work there always know my name, and for sure know what they are doing when it comes to the dry cleaning business. I often find myself taking my cleaning to them on Wednesday's for their discounted priced Wednesday deals. That may sound cheap, but it's a good deal, so I take advantage of it. Why not. My family has been using this place since the 80s, and I personally have been going there for 15+ years. I like that they take care of my clothes properly and that they make me feel important by referring to me by my name when I go there.

Walked into the cleaners on a Thursday, where two ladies were chatting away...I waited patiently…read moreand finally serviced. Gave them three dresses ( not lined) one short and two mid length. Was told to pick them up on the following Tuesday and was provided a pink slip and told that I could pick them on Tuesday morning. I did not notice that the pink slip they provided, did not have a price . I showed up on Tuesday and they were not ready and I was told to return in the afternoon. I returned in the afternoon and was told that I owed 66.00! Wow! I asked how the price was determined, she replied they are all $20 plus tax. I questioned why the price was never written on my ticket and she could not give me an answer. I also asked why the short dress was the same price as the other two. She could not give me an answer. There was nothing special about these dresses and next time, I will wash them myself or find a more affordable and customer service friendly cleaners.

The day manager, Coleman, is a nice guy who takes care of the customers and the businessread more

Dirty, no bathroom, no water to wash your hands, the detergent dispenser is out of order. Machines…read morepricey even though they are disgusting and old looking. No ac or at least it didn't feel like it ( only fans). Missing ceiling tiles, dust on everything and no paper towels to clean any spills or grime from previous users. I will never come again. I used this in a pinch because my home washer and dryer aren't workimg roght now, but I will not use again even in a pinch.

Caveat emptor - let the buyer beware. We recently submitted a significant order of clothing to Jack…read moreBrown Cleaners (Mesa Drive) and were disappointed to find several items returned with concealed damage. Additionally, multiple pairs of pants were not pressed with a crease down the center as specifically requested at drop-off. An ornate button was also broken during the cleaning of a jacket. When we raised these concerns, Gunner, the district manager, declined responsibility for any of the damage, stating that such incidents are common during the cleaning process. This has not been our prior experience with Jack Brown Cleaners or other cleaning service providers. Gunner attributed the punctured holes in the sweaters to "moth damage." However, we have not encountered moths in our home in over 24 years of residence, and we maintain a regular contract with Terminix for pest control. Furthermore, a blouse made of an entirely different material was similarly damaged, and a staff member from Jack Brown indicated this did not appear to be moth damage. Several sweaters reportedly suffered "moth damage," yet others did not, which calls into question the explanation provided. To date, no other cleaner has suggested moths as the source of damage, and we have found no evidence of moths in our home. We asked Gunner for his last name and the name of the president of Jack Brown Cleaners; both requests were declined, and we were directed to look up this information up on our own on the internet. We subsequently identified Paul A. Brown (President) and Stevie Brown (Owner-Manager) as the top executives. While Jack Brown Cleaners had no issues accepting payment upon receiving our clothing, they did not inform us at any point about snags, puncture holes, or a broken button discovered after cleaning. On select items they could not clean further, labels were added explaining additional cleaning would risk further damage - a transparent and reasonable practice. However, It's very concerning that we discovered the damage ourselves after their cleaning, without any communication from Jack Brown staff or management. We are left to wonder if the expectation were that such damage would go unnoticed for some time. The assertion that invisible holes expanded during cleaning is implausible and appears to be blatantly dishonest. Having been a loyal customers of Jack Brown Cleaners for over 20 years, we found the manner in which our concerns were addressed to be unsatisfactory and unprofessional. Our selection of Jack Brown was based on previous positive experiences, making this situation particularly disappointing. We intend to contact Paul A. Brown and Stevie Brown to address these concerns, confident that they would not wish their brand's reputation to be affected by unresolved customer issues. Throughout our interaction, we did not feel our concerns were treated with empathy or understanding. It is also worth noting that Jack Brown Cleaners (Mesa) currently holds a 1.8 Yelp rating. Regrettably, we did not review similar customer complaints prior to utilizing their services. We will pursue this matter further until a reasonable resolution is achieved, as we believe it is unacceptable for any business to return damaged clothing without taking responsibility.

My clothes come out ironed an top notch I always get the best compliments. My clothes are…read moredefinitely delivered when promised. If I I could give 10 starts I would. I use them every week. Glad to found them.

I took a red skirt here simply to get pressed. It was wrinkled but had no stains. When I went to…read morepick it up there were three black dot stains on the front . The lady at the store noticed them, too. She kept it to get re-cleaned. The second time I went to pick it up it had one black dot stain still on it. She kept it to re-clean. When I went to pick it up a third time it still had one black dot stain. The owner called me and said he wanted to clean it again. He said he wanted to personally make sure my skirt's stains were removed. I did not hear back from him so I assumed everything was fine, but when I went to pick up my skirt a fourth time it had an additional two black dot stains for a total of three. When I showed the lady at the store she said, "I see fresh spots." I left the skirt there, per her request. I texted the owner; he called and said that his business did not cause any stains., but he wanted to make things right. His solution was to give me a store credit. I let him talk in full about his dry cleaning process and his explanations. I was quiet the whole time. When I spoke, he interrupted me and would not let me speak. He asked me if he could speak. I told him that I let him speak in full, completely uninterrupted, and when I wanted to speak he was the one who interrupted me. At that point he finally let me speak, and I reminded him that my skirt originally had no stains, and after 4 cleanings it has three. He said he took my skirt out in the light and couldn't see them, and the lady at the store could barely see them (even though she told me she could see them). The first time I went to pick up my skirt I wasn't even looking for stains, as it did not have any when I dropped it off. It was very easy to see the stains, whoever, when I went to pick it up - time 1, time 2, time 3, and time 4. I now have a store credit. Once I finish it up I am switching to the Reid's Cleaners on Far West. I see they have 4 stars while the one on 2222 just has 2 1/2.

Customer service is pretty horrible…read more Almost everytime I call to schedule a pickup/dropoff the person working there has no idea what to do and always puts me on hold for a long time. Told me to leave my clothes outside and they would come by to get them the next day. Nobody came and they got rained on... Called again today and they told me the same thing without even asking where I lived. When I called them on it they told me I need to speak to the route manager who is always in at random times throughout the day. Also burned a hole in my shirt and only were willing to give me some store credit. TAKE YOUR BUSINESS ELSEWHERE