Visited ZIPS on W Cannon for the first time Saturday to get their same day services. I returned to location at 5p and was devastated that the store closed at 2p noted with a hand written sign. While I was very upset that the W Cannon location closed randomly, without a message notification, S Lamar's manager took it upon herself to pickup and deliver my clothes AFTER closing at her location. Highly recommend S Lamar for their whole hearted customer service and support! read more

Literally the worst. Took around 19 items here and they all came back still stained or in worse condition than it was brought. They shrunk and put huge holes in all of my wool items. Do not go here...I now have to properly clean these on my own and have lost hundreds of dollars by using this place. read more

ZIPS Cleaners - Dry Cleaning Near Me - Austin, Texas

submitted a designer silk jacket worth $1,500 for cleaning on September 5th. One week later, I received the item with significant damage. I immediately filed an official complaint, but I have not received any response to date. read more

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Just used this place for the very last time. They consistently give me back clothes that are dirtier than when I brought them in. I brought in a nice flannel RRL shirt that I like to take good care of. It came back literally looking like they dragged it through muddy water. This place really can't do the one thing they claim to do. CLEAN. This shirt if filthy. At least they have an attitude toward customers. They asked me to leave it with them again, which I thought was INSANE. I asked for a refund and for them to pay to have it cleaned elsewhere. They refunded me but wanted me to leave it with them again. NO, YALL. You SUCK AT CLEANING. Get into a new business. Again, this is not the first time. Just the first time I took pics and complained. This place is way too expensive to be so awful at what they do. Also, I just left Rick's. My new dry cleaner. They reminded me how all the clothes that I ever get from Zips smell like a wet dog. That's just something I've lived with from them. But my ruined RRL shirt was just too much. read more

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ZERO CARE FOR DAMAGED ITEMS - DO NOT USE ZIPS TLDR: I have been a customer since 2016 and will never use them again as they damage items and make the customer run around while they come up with excuse after excuse. Read the many poor reviews on Google and Yelp for further evidence. Dropped off a handmade moroccan textile (5X3) to the Austin South/William Cannon location on Apr 28 with ticket that said the item would be ready for pickup on May 2. When I arrived, they said the item was "sent out" for cleaning and they needed more time (no ETA) but said to come back in a week. When I came back the week later, same story (no ETA). When I came back a 3rd time, I spoke with manager (Lori) who said they "couldn't find" the item and they were going to look for it. Came back a few days later and again spoke with Lori. She tried to deny knowledge of the situation and I pressed for resolution. She had me fill out a claim form (which was lost) and came back again only to be told they still didn't have the item. This went on for months until I came back and was told I needed to fill out another claim form. Still no answer by mid June and Lori escalated to Eman, S. Lamar store manager. At one point, I was told they had the item at S. Lamar but when I went there to meet Eman there was no item. He again had me fill out a claim form (I took a picture for evidence). On July 11, I called the store and Eman told me they found the item but it bled during cleaning. He said they would try to fix and he would call me. He never called and I picked up the item yesterday. It was totally damaged and unusable - a handmade, one of a kind textile I bought for $520. Eman wasn't at the store and when I spoke with him July 22 to request reimbursement, he informed me their liability was $200 (not listed anywhere on their tickets). This is the most unprofessional business I have ever dealt with. They have ZERO regard for your property, time or money. BEWARE! read more

ZIPS Cleaners - botched cleaning - Dry Cleaning Near Me - Austin, Texas

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We took our comforter and were notified the day it was "ready" and we went to pick it up and no one had touched it. They said it would be ready the next day, we got another notification and it was completely damp. Then we went for a third time after receiving the third notification and they closed early for the holiday. I realize hours vary but after a terrible customer service you should communicate your holiday hours. It's now been a week without the comforter and we'll have to wait until the 26th to pick up. Awful communication and they haven't even offered any way to remedy it read more

Zips cleaners on Parmer are awful. They lost my Valentino suit pants and the manager Mike does nothing but dodge calls and refuse to do anything. Do not go there unless you want to get ripped off. They are crooks. read more

I had some problems with the quality of work, but, only because of Julie's direct involvement am I still a Zipps Customer.

If you have expensive clothes do not come here. THEY PUNCHED HOLES IN MY THOUSAND DOLLAR TEE SHIRTS. Manager was very rude. They also refused to clean some of my shirts but the manager wouldn't tell me why they cleaned some but not others. He blamed the team in the back and refused to answer. Charged me for cleaning shirts that they didn't end up cleaning and ruined thousands of dollars of clothes. Would rather use a cleaner that doesn't give me grief and destroy my clothes. read more

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Kourtney was friendly and efficiently rang up my clothes and had me on my way. Zips is my go to for affordable dry cleaning.

The low rating is for their alteration service. I cannot speak to the quality of the sewing, however the customer service is non existent. Twice I've left garments for repair, they have held onto them for several weeks at a time, promising the repair will be done. There is no notification system so multiple times I have had to stop by to see if the items are ready. They never are. And both times, after holding the items for a long period of time, they were returned to me as the work 'could not be done'. 1. Several wasted weeks without the items of clothing. 2. No communication. 3. Time wasted stopping by for updates. 4. Telephone system down, not able to communicate with them. 5. Never again. read more

I took my maxi skirt to Zips to have it hemmed into a mini skirt. When I asked if I could keep the leftover fabric, they made a note of it, which I appreciated. The skirt was ready by the original date they gave me, but I didn't receive a notification, so I reached out to their customer service line. To my surprise, it wasn't an automated response but a real employee, Juli, who was incredibly sweet and helpful. She even stayed after hours so I could pick it up before Sunday and even offered to deliver it for free! I'll definitely be coming back for any future alterations. Great customer service all around! read more

Brought my king sized duvet and insert here to be cleaned. Not only did they do a great job on the cleaning, when I picked them up they were conveniently packed in clear zippered bags with handles for super easy transport. What a thoughtful detail. I'll be back! (I should have included a pic but my husband unpacked them before I thought to snap one!). read more

Fatima, Juan, and the rest of the staff are always kind, professional, and helpful. I've been a customer at Zips for many years and have always received quality service. Juan is the best tailor in the business. Hands down. read more

Do not go here if you have anything of value. They've completely ruined my brand new $300 dress with what should have been a simple dry clean. The dress had never been dry cleaned before I wore it in a wedding, and this was the first time I got it cleaned. I've reached out several times now to the online customer feedback/corporate email (as instructed by the front desk person at ZIPS) and have continue to be ignored. They offered to re-do the cleaning but won't guarantee reimbursement if the issue/damage is not fixed completely. I went to the retailer and they informed me they've NEVER seen anything like this and they've sold this dress 1,000 times, and that it was 100% whatever the cleaners did. This dress cannot be warn again due to the damage done, as seen in the photos attached. read more

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Dry cleaning of pants fine. Zip Rewards program stated 1st garment free but clerk stated no knowledge of that promotion.

I can't believe I hadn't written a review because I've been coming here for a while now. Giving it five stars because the service is great and you can't beat the price at $2.49 for dry cleaning. This place is my go to place for all my dry cleaning needs. So grab all your coats and drop them off they will get them all cleaned for you! read more

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I love the services that Zips provided, customer service is on point. They value my opinion & options about alterations.

They shrunk my clothes on the first time I brought things in. I can't wear them anymore :(

Where to begin. Ran four days late Lost my pocket square Ruined my pants My other pants were somehow dirtier than before I took them there $25... no terrible. Guess you get what you pay for... read more

With ZIPS, you sometimes get what you pay for. One time I got a call from them saying my white clothes were now yellow (they did try to make it right by giving me store credit in the amount of the value of the clothes). Last time I was there, my clothes weren't ready when they said they would be and they didn't notify me that they were running late so I drove all the way there for nothing. I wouldn't take my most loved items here, but I have been many times with no issues and you can't beat their prices. read more

I dropped off my sweatshirt to clean. When I picked it up, it was damaged. The hood all shrank and lost it's original look. 19th of April : Iman ( introduced himself as manager ) said that they can fix it and I should come on Monday. in 2 days. I came on Wednesday 23d, it was not read. he said to come Friday, it was not ready.. then I was told Monday. what do you think? it was not ready. then I was told Wednesday , it's still not ready. it's been 11 days, they could not fix it. they did nothing. and they refused even to refund the service cost. read more

I never review things on Yelp unless it's really bad. I came here hoping for different results several times and they would always either return my clothes wrinkled or bubbled up. Cannot take suits here read more

Ruined my $200 dress. The front desk workers do not know anything about the cleaning process to tell you what cleaners are used and if it will be harmful to the dress. Did not take accountability. I will not be coming back here. read more

Fast, affordable, and great!! I used few of their locations and love them! Great, fast and reliable service!

The employees at Zips are awesome! Especially, Dana, who went above and beyond in helping me. One of my coats had a bunch of dog hair on it and she stood in a corner with me and helped me get the lint off with tape. She didn't have to do that and they could have just rejected my coat. Thanks again Dana! read more

I have been caught between a multitude of company mergers the past couple months, and I needed a company to meet my needs. After calling around other Austin businesses, I decided upon ZIPs. And they have taken so much stress off of my back. As someone who makes a living off of catering to others, I can honestly say ZIPs has impressed me by meeting my needs and then some. My clients and I could not be more thankful or more happy with the services provided. I want give a shout-out to Thadius and Mike, who have worked diligently to keep business rolling. Thanks guys. read more

I've been coming here for years... some of the best staff that I've had the pleasure of working with. Extremely friendly... so friendly that they even allowed me to drop off an endless amount of hangers all at once! Lorena was a new associate that helped provide the continued excellent experience... read more

Do not go here!!!!! It's cheap for a reason. Half the clothes came back either damaged or no change at all. This is a complete waste of money. Trust me ... pay a little extra and go somewhere else. No passion- it's like a factory in there. You can pay and get your stuff damaged . Never coming back. read more

I took my wedding dress in to get cleaned. It's been 14 days and I am just now getting a message about my dress. They said it was rejected because it did not have a care label. However, I went to pick it up last week and they tried giving me my dress. It was still dirty and nothing was said about it being rejected. I guess they were hoping I didn't realize that it was dirty. When I go to pick up my dress, they take it out of a bag and place it in a ball on the counter. Then looked surprised when I asked if I could get a hanger for it. Good luck if you need anything important cleaned. Prob not here. All they could say was , "We're having communication issues." Brenda was quick to catch an attitude when I asked for my dress and they couldn't find it. read more

I have only visited this location twice. First time was great. The good news is that they are very inexpensive and quick with service. The bad news is that apparently it's their policy to hang "slippery" garments by safety pinning them onto a hanger. I would much rather that they folded and risked creasing my silk skirt than putting holes in it with safety pins. I brought a new skirt to them, never worn, because it was creased a lot from packaging and what not. When it was returned to me, it has small (not too noticeable) holes from the two safety pins they put in it. That would've have been a huge deal, however, the safety pins caused the threads around the holes they made to snag and cause big snagged lines throughout my skirt. I understand this was no ones intent and they probably were unaware this would happen, as I was, but I'm still disappointed that my brand new skirt now has snags and pulled threads all over it. It's kind of difficult to see the snags in the photos due to the texture of the fabric, but they look similar to when you get a rip in your tights. read more

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This place has been steadily declining in reliability and customer forward support over the past few months. There have been several mornings past their open where customers time is being wasting due to late staff. There are even more instances where only one person is trained and equipped to manage simple transactions to enable the long line of customers to be serviced, while many others are standing around, seemingly incapable of understanding how to run a business. Lately, clothing is missed as the technology they leverage falters and the inadequately trained employees do not know how to fix. I still have missing clothes due from them and I'm keen to know how that service will be. Poor tooling & training is a result of poor leadership and ownership. 2 stars. read more

I had a great experience here. Friendly staff, quick turnaround time, quality service, and affordable pricing. Those things are hard to find in other dry cleaners around town. Highly recommend! read more

So it has been about a year, since the last time I really needed to get anything dry cleaned. I was hoping they had gotten their act back together. I figured why not give them a chance they must have had time to get their act together by now...yeah that wasn't the case. I strongly strongly discourage anyone else from taking the same risk. I was going to be heading out of town to go to a wedding. I had spent months pulling together an outfit etc. My plan was to drop off my pants, shirt, and jacket a couple of days before so it would be pressed, and I would pick it up and pack it right away. I come back the next day at the pick up time and the woman at the register goes on to tell me I am lucky that they found my item, a lot of people's weren't done...except they had only found one item out of the bunch. I told her this wasn't everything on the order, and then she didn't know what to do. There was a younger lady there who seemed to be the senior person on premises. She goes into the back, returns in under 5 minutes, and says, "I can't find your stuff I don't know where it is." And then she goes back to folding clothes. I explained my situation to them that I was getting on a plane the next morning for the red eye and that that was an unacceptable answer. I told her i will go through every article of clothing in the place with her if that is the help she needs, but I wasn't leaving without my clothes. She sends me to the back to go looking for my stuff. I am in the back of the dry cleaner literally digging through every item trying to find my clothing. My jacket had not been pressed, but it was easy to spot. Couldn't find my pants anywhere. I come back out to the front and tell her she needs to get someone on the phone that can help who was above her because I wasn't going to leave without my clothes. I tell her, "I know you don't care, but I am never spending another dime at this place" She replied, "You're right, I don't care" I was livid, she finally gets either the owner or manager, some guy on the phone, hands the store phone to me for him to talk to me. He tries to give me shit about how it isn't their fault and if I could just wait until tomorrow, and he will make sure I don't pay for the order...Did I mention I was using the $40 credit they gave me from the last screw (read previous review) so there wasn't even money to refund (P.S. they never actually credited me for screwing up the laundering of the clothes, they just offered me $40 for the pair of pants they tore) He is really being shitty at this point and is trying to turn it around on me like I am the one who is wrong for being upset that my items were done after 5 PM the next day. Finally he says I don't know how to help you then, that is when I threaten small claims court for whatever it costs me to come up with a last minute suit for this wedding when I land in NY etc, finally I get him back on the phone with her, and she disappears into the back, and wouldn't you know it, about 5-10 minutes later, she finds all the items (supposedly laundered but unpressed) This is at least an hour or more after I first walked into the store to complete my transaction. As I am leaving, she tells me that whoever the gentleman was that I had just spoken on the phone with, was going to give me a call on Monday (this was Thursday evening, for a flight Friday morning) to straighten things out. To this day I have never received any sort of call. I will never ever patronize this company ever again. This level of service is unacceptable, and the fact that this franchise owner is allowed to get away with this repeatedly terrible service by the franchisor, just goes to show you that this is not a company you ever want to risk your possessions with. read more

Used to be my go to but they no longer do same day dry cleaning. They need to update the website accordingly. This would be a one star review but I sympathize they are short staffed. They just need to communicate better and add an asterisk to their same day ads. read more

Dropped off mine and my son's Thanksgiving shirts Tues. 11/21 around noon. Cashier told me the usual " tomorrow after 5pm". Receipt stated the same Wed. 11/22 after 5pm. I arrived at the store on Wed. at 5:15pm only to see the store closed early for Thanksgiving. They wouldn't give me my prepaid Thanksgiving shirts, and told me what my receipt says " doesn't matter"...because we're closed. IT MATTERS TO ME. read more

Zips has great prices, but they take zero responsibility when they damage or lose your clothes. The machines aren't maintained well and they shrunk 4 of my items. I didn't even know this was possible and found out when on vacation that half my clothes didn't fit. They said they could stretch them back out, which I wasn't hopeful for, but let them try. Instead of resolving the issue, they lost the clothes and never responded to my phone calls about how they planned to make it right. Overall, not worth it. You get what you pay for. read more

I've been coming here for over 4 years with mostly no issues. Recently this location has seemed a little less maintained and pretty messy, but since it's post-pandemic I paid no mind. I was in a bind today and needed to get a suit dry cleaned before I left town after work - I have to travel for an interview and a funeral this weekend so this was very important. I walked in at 9:01am and, despite my pleading, was told they now couldn't guarantee it until tomorrow morning. You either care about people or you don't - I would gladly pay a much higher rate to support a business that cares. You have made my life unnecessarily unpleasant based on a technicality. I didn't know 30 seconds could be so much trouble for you. Hope you are proud to enforce your precision deadline! read more

I have been a customer for Zips for years, but after my last very poor experience, I will not be back. I dropped off some pants on Saturday, and before dropping them off, I asked several times if they would be ready after 5pm the next Monday. They assured me "yes" they will be ready. Monday I arrived to Zips at 5, and they let me know my items were not ready. The gentleman said come back later that afternoon, and when I asked if my garments would be ready in time he said "yes". It was close to closing, and still haven't heard from Zips if my garments would be done in time. I called, and they mentioned that my pants were not going to be done in time. Mind you, I wouldn't have dropped them off I knew that they wouldn't be ready in time. I needed those garments for a business trip that I was going on early the next morning. I told the gentleman on the phone that I'm coming to pick up my pants regardless if they are done or not, since I needed them for my trip. At that point, I was going to wash them myself. I arrive to Zips, and they say they can only find one pair of my pants. They bring out someone else's pants and ask "are these yours?". At this point, I'm super frustrated that now they can't even find my second pair of pants. I told the store owner that I need these pants for a business trip, and to please find them. He says "I can't just have them magically appear." No remorse at all, no apology, nothing. He mentioned that he won't be able to find my pair of pants, and that I will have to pick them up another day. Didn't even give me a refund for the pants either. I ended up picking them up after my business trip, and there still was no apology. This is the last time I will be going to Zips for my dry cleaning. read more

BEWARE. ZIPS WILL DESTROY YOUR CLOTHING AND LEAD YOU ON ABOUT REFUNDS FOR WEEKS OR MONTHS. Your clothing will be destroyed, you will waste valuable time with no resolution, and you will not be refunded for your damaged goods. It's been more than five weeks since I received my (favorite) shirt from Zips completely ripped in two locations. A dry cleaner has one job to do - clean your clothing. For a dry cleaner to return a shirt in the destroyed state my shirt was should be cause enough for anyone to avoid ever visiting this business. My shirt was returned with *two* 5 inch rips on both sides of the shirt, rendering it completely irreparable. It should have never been damaged in the first place. Unfortunately, that's not where it ends. I've called every week for the past five weeks after having given Zips a receipt showing the purchase price of my shirt at $116.77. Every time I call, regardless of time of day and regardless of whether I called at the exact time I am told a manager will be available - I've never once heard from a manager (Honestly, I suspect the manager is the person I'm talking to, who is just lying and saying they're not the manager. Employees will answer the phone, take my information, get this person's attention and put them on the line). The same woman who took my information multiple times and claimed to fill out some three letter acronym form to be "shipped off to corporate" now claims she "knows nothing about the shirt". Each time I call, I'm told I'll be given a return call from the manager. It's never happened. Zips owes me $116.77. If you value your time and you value your clothing, DO NOT GIVE YOUR CLOTHING OR YOUR MONEY TO THIS BUSINESS. Pictures of my shirt are included below. Notice the shirt is hanging in zips in the photos. Update: I filed a complaint with the BBB against Zips. It took them two hours to file a response to my complaint, claiming my shirt to be over two years old and therefore the damage is due to my shirt and not their inept handling. Weeks of waiting for compensation. Two hours to respond when it actually could affect their business. DO NOT VISIT THIS BUSINESS. read more

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