I would not recommend Press Cleaners and feel strongly that their business model is misleading…read more Summary: Press Cleaners charges a premium for a service they do not actually provide, offers poor customer support, and returned my wedding dress completely uncleaned after missed deliveries and multiple communication failures. I scheduled dry cleaning for my wedding dress and clearly indicated that it was a wedding dress, included care instructions, and noted specific areas with stains that needed attention. From the start, communication was a problem. I attempted to contact customer service to update pickup instructions and received no response. I reached out again with questions about delivery timing once the cleaning was complete, and again received no response. My delivery was delayed by a full day, and the original delivery time window I selected was not honored for the new day. Since no one would be home during the updated window, I contacted customer service yet again and still received no reply. Eventually, a customer service agent called me to say they were unable to remove the stains and would issue a partial store credit. During that call, I asked about the updated delivery time and was told they did not know. At that point, the new delivery window had already passed and my dress still had not arrived. The agent was not even aware that my order had not been delivered and could not tell me where my dress was. When I asked what methods were used to clean the dress or what attempts had been made to remove the stains, the agent had no information at all. It became clear that Press completely outsources everything. The dry cleaning, pickup, and delivery are all handled by local cleaners. Press is simply an app and a customer service layer, and even that is poorly managed since they have no visibility into the status, location, or care of your items. When my dress was finally delivered, it came with the bag and receipt from the local dry cleaner. That receipt showed a price that was roughly one quarter of what I paid Press. The local cleaner's receipt also included pickup and delivery, which made it very unclear what I was actually paying Press for. Press was unable to assist me at any point in the process. The dress arrived in the exact same condition it was picked up in. The stains were still there, with no improvement at all. I honestly believe no one attempted to clean it. Afterward, we used baby wipes at home and were able to remove the stains on the first attempt, which made this even more frustrating. Customer service was a poor experience as well. The agent was rude, frequently interrupted me, and was argumentative rather than helpful. I only received a refund after stating that I would dispute the charge. In short, you are paying about four times the price for a service that provides no added value. The cleaning, pickup, and delivery are all handled by another company, and Press offers no meaningful oversight, accountability, or support. I would absolutely not use this business again.

Quite possibly the worst customer service I have ever received…read more I rarely leave reviews, but this experience was so bad that people should know... I brought several garments to Press Cleaners in Austin specifically for dry cleaning. Instead, they were washed and folded, which is not what I requested and not appropriate for these items. As a result, three garments were ruined. When I raised the issue, I got a completely inconsistent and frustrating response: First, they said their policy was to re-dry clean everything. When they did reschedule to pick my clothing up, they were 3 hours behind schedule and I had to re-alert them of this. Then they called back and said they would wash and fold again except for 4 of the garments (which makes no sense given the problem). Then they accused me of having worn the garments--I had not worn any of them. After that, they claimed the items had been dry cleaned by another vendor--which is simply untrue, as they had clearly not been properly treated at all. At every step, the responsibility was deflected back onto me instead of being acknowledged. In the end, they refused to refund me and are returning my clothes still ruined and not dry cleaned nor fixed. This wasn't just a mistake, it was poor service compounded by misinformation and blame-shifting. Do not ever work with them if you value your clothing and basic customer service.

The only dry cleaner I trust in Austin. After so many bad experiences at other places, I can…read morebreathe a sigh of relief to trust a dry cleaner again. Sometimes takes a good week to get stuff back, but it's no issue on my side.

I just had a couple of my favorite button-down dress shirts dry cleaned & pressed & they came back…read morewithin 2 days perfect for less than I pay elsewhere. With those results I can begin to trust Garnett with all my dry cleaning business!

This place re did a zipper on a coat 5-8 years ago for $85. High but was good work. Today I asked…read moreher to put a 1" x 3" patch on a jacket and she was going to charge me $45 and it would take a week. I went 3 miles up the road and got it done instantly for $15 Your customer service is weak, your return times a horrible Can't support a business that doesn't want your business. Trash!

I would never go to any others cleaners in the Pflugerville area. Tailor Fit is absolutely the…read morebest. The business is a bit tricky to find but well worth the treasure hunt. Sunny is the best. It is obvious she knows her trade. She is so sweet and personable. She follows all requests and gives advice when needed. I find her pricing comparable if not better for services rendered. Thank you Sunny for being the best!

I have taken clothes to Rick's Cleaners for years. I have been very pleased by their services. The…read moreladies who handle services are wonderful!

I recently visited Rick's for the first time. I had 3 pair of dress pants for pressing only. I…read moreremarked to the clerk at the time that I was impressed with the very reasonable pricing. After I returned home with my trousers I quickly realized how they keep their pricing low. They apparently don't spend any money on training or quality control. As anyone would know, dress pants should be pressed with the creases in the front and back not the sides. Mine were all pressed side to side which resulted in me actually paying double after taking them elsewhere for proper service. Live and learn but I'd steer clear if I were you.

Usually not one to review things, but dry cleaning places typically have poor reviews so I wanted…read moreto share my positive experiences. I have had both suits and gowns cleaned there, and they've always done a good job for a reasonable price. That's all!

used to use Ricks all the time. now even their prices are high. I remarked to the cashier it was…read morehigh. she just smirked and asked me for my phone number. bad attitude. I left. knowing that having worked with other cleaners professionally, they reuse their water and dry cleaning solution. So not really clean. But it was the attitude.

Glad I found this place. Not only is it convenient to my house, but the tailor charges very…read morereasonable prices and does a great job.

A friend of mine recommended this place and I took a chance with two new dresses that were a bit…read moretoo large. I thought the tailor did a wonderful job. Neither of the dresses were a simple fix. The prices are very reasonable and they were ready when I was told they would. Will return for sure.

Visited ZIPS on W Cannon for the first time Saturday to get their same day services. I returned to…read morelocation at 5p and was devastated that the store closed at 2p noted with a hand written sign. While I was very upset that the W Cannon location closed randomly, without a message notification, S Lamar's manager took it upon herself to pickup and deliver my clothes AFTER closing at her location. Highly recommend S Lamar for their whole hearted customer service and support!

I've been taking my clothes here with no issue. Over a month ago, they destroyed a sentimental item…read moreof clothing of mine that they had taken care of many times previously with no issue. The manager assured me I would be reimbursed, but not only was the damaged item never returned, but there has been no reconciliation on this matter. I used to take my clothes here because of the convenience and good service, but I will never bring my clothes here again.

relaxing place to do your clothes, blankets and anything that needs washing. Very clean and…read morespacious, lots of machines, all sizes. A pleasant attendant is there to help you and also there is a deop off service. Best Landramat Ive been to in years!

I had to use their service on a weekly basis, the first time I did they delivered my shirts all…read moreWRINKLED and packed inside a plastic bag. I called and NOBODY returned my call, everything had to be done via email. They came back the next day and had them fix their mistake by redoing my shirts and asking them to deliver using HANGERS to avoid wrinkles. I placed 2 orders and it seemed that everything was fine until yesterday when they did it again, my shirts were delivered WRINKLED and packed inside a bag. I called their customer service number twice yesterday and once today and nobody has called me back, HORRIBLE CUSTOMER SERVICE if I had a different choice while I'm in Austin I would definitely use that and not this company.