I used this service several times. They broke something each time…read more I talked to the manger And they could care less. They did not work with me on replacing my items, or on a discount nor did they even say they were sorry that their service broke my things. VERSy poor customer service

TERRIBLE! I paid $165 plus a $20 tip for a first time cleaning on what was to be a recurring…read moremonthly service. I was told it would take 3 hours. The maid arrived on time and started to leave after 90 minutes. I paid extra for windows and baseboards that was not done so the maid came back in and left 25 minutes later after supposedly completing this. I then did a walk through - 1/2 the windows and baseboards were not cleaned, other areas still had dust, mirrors were not cleaned. I did not think I would need to micromanage. I wish I had. So I paid $185 for 2 hours of a maid or $92.50 per hour. My house was not that dirty and for almost $100/hr, I assumed you could eat off the floor by their completion. TERRIBLE. And my name was repeatedly misspelled in their communications and on the invoice. Needless to say, I did not retain their services. RIPOFF.

I used Mi Madre for a post construction cleaning. I had a lot of interior wall plumbing work done…read moreand lots of dust resulting from the plumbing repairs and sheet rock destruction, repatching and painting. Mi Madre came and did an excellent job. I was not there and a few small areas were missed, probably because I was not on site to point them out. When I called back, David was more than helpful and Mi Madre came back to catch the few tiny (less than 15 minutes) details that were missed. Their cleaning was excellent and David was always easy to reach and communicate with. I own several properties and will gladly use Mi Madre again.

Would not hire again. We are putting the house on the market, so no one is living there, and paid…read morefor a deep cleaning as well as a soft wash on the outside of the house. They did an okay job at cleaning. Oven, windows and kitchen counters had to be re-cleaned. They left the water in the bath and the shower of the master bathroom dribbling pretty good. Which I get that the faucets can be finicky, but they didn't even tell us, so the water ran like that for 2 days. They left lights on, the back door unlocked, as well as the lockbox with the house key left on the actual code to open the lockbox. The soft wash on the outside of the house was mediocre. Had to spray it down with a hose because there was still dirt and cobwebs. Being charged a $100 per side and then having to rewash it was frustrating.

We have had the same maids for a few years now and was feeling that perhaps they were getting a…read morelittle lazy and we wanted to try a different service to see what's up. The wifey met the three maids, a dude and two dudettes, and didn't get the friendly hello, but they did start on the job at hand. It's always difficult to have strangers in the house, so a friendly hello and perhaps introduction to who they were would of gone a long way. Especially since this was a first time out, it would of been nice if they would of taken a tour of the house and ask what area's needed specific attention, etc. You know, kinda of a "Hey thanks for giving us an opportunity, how can we impress you with our service" thing. Get to know ya before you get mounted...so to speak. The result of the cleaning was ok. And what I mean by that is it wasn't better than what we had been experiencing with our regular crew. The house had been cleaned every two weeks, so it was far from a huge mess, especially since Suzi always needs to clean up a little before the maids arrive. Something which I will never understand. We don't have any animals which includes kids, so it should of been a fairly straight forward job. Our house is approx 1800 Sq Ft for reference purposes. What was curious was the price. On our current arrangement we pay $80 every other week for two folks to come out, no contract, no fuss. With Austin All Maids, it's done by the hour and with three folks the cleaning came to $125. So for $45 more, we got pretty much the same result. We weren't provided an estimate, which would of been nice, but had the result been significantly different, it may have justified the cost. We don't feel like we were taken for a ride or anything, but the cost didn't justify the means. Perhaps if they would of first sent out an individual to do a review of the house and then quote us a price, we could of saved them the time and us $45, since I doubt we would of hired them knowing that going in.

We moved out of the rental and into a house, and I was anticipating the cleaning magic these guys…read morewould do for us. The moveout clean they did at our house was redonk. The landlord was super happy with how crazy clean the place was and thanked us several times for having it cleaned so well on our moveout. He even talked to us about our deposit...!!!!! No stone was left unturned...fridge, oven, exhaust, windows, doors, floors...you name it, they hit it. It was so clean I made a little peepee in my pants. Thank you so much for squeezing us into your crazy schedule and making the moveout clean work so that we could be out of the rental by that Saturday instead of Monday!!!!!!! Haaaaaappy!!!!!

The team did a great job with my bi-weekly cleaning. House looks fantastic. Floors nicely mopped or…read morevacuumed depending. Bathroom and kitchen are sparkling.

Paid for "Deep Clean", mark missed completely Short Review:…read more$200 more expensive than MerryMaids ($478 vs $272) cleaning with less spaces cleaned than the lower priced service, equivalent cleanliness results. MerryMaids crew stayed two hours longer, did more work. Two stars for the overall experience - Pretty good cleaners by raw talent, extremely overpriced compared to the competition, middle of the market when it comes to cleanliness. Below market customer service for arguing with me about cleaning dirt off the corners of the base boards, then didn't return my sponge. Used soap on all my cast iron without asking, now I have to re-season everything. Long Review: I just paid $478 for a "deep clean" that was in all fairness a pretty good cleaning if it were a routine cleaning. Comparable to the "sparkle" cleaning I paid for from Merry Maids eight months ago for $272, but not as thorough. The only exception being that Merry Maids cleaned my sliding glass doors and the balconies, which was included in the original quote. I paid extra both times for the stove cleaning, the refrigerator etc. I also talked to a guy at their office (I think) on the phone and told him how much more I was paying compared to the last cleaning and that my expectation was that the money spent should be reflected in the level of cleanliness. He assured me that the two ladies were "the best". When they said they were done, I asked about the balconies, and they said they don't do that. There wasn't an option for that on the website either, like there was on the Merry Maids website. I also had to argue with the lady when they were trying to leave after less than 3.5 hours of work (1,600sq ft) to have her wipe down the corners of the wall by the base boards. She said it needed to be painted. When I removed the dirt by dabbing my kitchen sponge on it (they didn't bring any, just rags), she relented and wiped off the dirt. I later found that she apparently didn't return my sponge. I also had to instruct them on cleaning behind my AV system and stand, which I would assume that would be included in a "deep clean". I also found that my cast iron pans were cleaned with soap and were put in my oven wet. That's a big no no for cast because it immediately starts to oxidize. One of the pans is already showing rust so I'll have to strip it, sand it, and start over. If I'm paying for a "deep cleaning," what exactly is being cleaned that isn't part of the regular cleaning? And why would I have to monitor them and guide them on how to clean a house? I figured using a little elbow grease to remove easily removable dirt would be part of the additional fee I paid. I have attached an example of the deep clean on my floor, it took 8 seconds with a different sponge to make it look clean. I'm completely blown away by all these five star reviews. Even if these ladies are being paid $25 an hour, that's more than $300 to the business. That's more than a 60% margin against labor. If you want to pay twice as much as you need to, by all means use these people. I'll be going back to MerryMaids. I was later contacted and they pointed out that I had booked two rooms and the cleaning crew reported five. I responded that I correctly described my house when booking as having two bedrooms and 2.5 baths (clearly labeled dropdown menus), along with the square footage that includes the garage and balconies that were never touched. There is nowhere to list total number of rooms.

Great service. We saw their FB add offering 3 rooms for $99. We booked our appointment and had to…read morerequest a time change at the last minute. Alex was able to accommodate with NO HESITATION AT ALL! Alex was very professional and explained the process in its entirety. He was very thorough and answered all the questions we had. We will definitely be using them again.

I found out about him last week. We both live in Copperfield. I've been in my 38 y/o house for 34…read moreyears & the carpet hasn't been cleaned in 15 years or more! I moved all the furniture that I could. He did the living room & hall. I'm amazed how good it came out. It still has a few light & darker spots. But overall it came out looking great. He sprayed it down 3 times & did different procedures. I would recommend him in a heart beat.

I have been using Let Kelly's cleaning services for years - I tried a different service for a bit…read morebecause of convenience (they had a contract with my complex) and it just wasn't the same. I came back to Let Kelly and can't explain why i ever chose to move away. The cleaners are so kind and friendly, adore my dog who has come to adore them, and treat my place and belongings with the same care and pride that I do. They come monthly and it is always spotless when they leave - they are always consistent and thorough. I can't recommend them enough, book your cleaning ASAP! I promise you won't be disappointed!

I did not expect this, however Let Kelly has refunded one hour of the cost to me. I've improved my…read morerating because it has addressed the cost to me for the communication issues.

I requested Mystik Cleaning Service to clean my house after my tenant moved out to prepare it to…read moreput the house on market. Needless to say based on my 1 star they did a horrible job. The only thing they did well was communicate via text message. As far as what they were paid to do - they did not do a good job at all. When I reached out to them I was very clear and said there are lots of spiderwebs in ALL the rooms that need to be cleaned. They acknowledged. They also said when the crew comes out - you can tell them what needs to be done so they can give proper estimate. Well the crew didnt speak English (not an issue, but dont tell me to communicate with them if they cant speak English) . So I had to communicated with the office staff via text, which they were responsive at. Told them exactly what needed to be cleaned for the entire house and what they didnt need t do in text message . I specifically said "all bedrooms should be dusted for spiderwebs and windowsills and blinds" EXACT words. OK - now for what they were paid to go .. They came and "cleaned" the house. They missed cleaning half of the spider webs in the house-I kid you not. Now cleaning spider webs is relatively easy - but they messed that up. They also didnt clean one toilet and left one shower with mold in the soap nook. they also didnt clean a 15 year old newspaper at the top of the kitchen cabinets and obviously didnt dust that area either. And they didnt mop 3 areas with stains on the LVT floor (which was easy to see). so they said they would come back out and fix those. I said fine. No this is not my residence - so I already went once to try to explain what needed to be cleaned and then again to check on the work once they did it the first time. So they came out another time - and said they would address it as "Top priority". They came out. Asked me to come out before they left - I said Im at work and cant make it - but i gave you pictures of what needed to be done. that evening i went back out to the house to check the work. Well guess what - one whole bedroom has spiderwebs in all 4 corners and walls. They didnt clean the shower mold that i gave them a picture of. I reached out and said you missed spots and instead of them coming out a 3rd time - I said i would clean it myself as its easier then trying to get you to do it as i dont have time to babysit you to do a job I paid you for and shouldnt be too hard. They said that we didnt charge you for the 2nd time we came out. Im like yeah cause you didnt do the job the first time. - what audacity to say they did me a favor to come out a 2nd time to fix what you missed the first time. Needless to say I told them to return $100 of my $300 fee($253+$50 deposit) given they couldnt do their job properly. They refused and I am disputing with the cc company. Anyways - I would never use them if they cant clean an empty house- how good a job will they do in an occupied house. The owner seemed very nice and professional but their cleaning SUCKS. I have attached some pictures of what they missed - and my invoice so they cant dispute and say Im not a customer. This section is in response to the incorrect response from the owner: He is correct - they did return BUT still missed spider webs that I mentioned. I never asked for old things to look new, this was a move out cleaning not a remodeling to make things new - dont know where that comment came from. Total Lie. Also he totally is lying when he said I asked for a full refund - I only asked for $100 - I was clear about that in my review. NEVER did I ask for a full refund as they did clean some of the house- but they didnt do a complete job as they were paid to. I gave videos and pictures of what was missed. It all documented. As far as credit card dispute - its still open as of today - I just submitted more documentation they wanted. You couldnt do the job you were paid for - not an issue with my expectations. Stay away - plenty of better cleaning companies that are honest and do a much better job. See my messages to the owner regarding the PARTIAL payment - I never asked for full refund.. Owner is lying to discredit my review. Well I have proof - see attached pictures.

Mystik Cleaning is superb! Maria who sets up the appointments is so friendly and prompt at…read morescheduling. Jesse and Olivia have taken care of us twice now and done a stellar job deep cleaning our filthy RV! They were punctual and very professional. Turn key service and great pricing! Thank you Mystik!

I've never been happier with my home since hiring Happy Home Cleaning to clean regularly. The…read morequality of work they do is excellent. I marvel at the absence of smells my home has after they come and clean. Everywhere smells great! And is sparkling clean. Last time Rylee washed the globes on my bathroom lights, inside and out. I love them.

Online booking availability is not accurate. Changed the date of the clean, told me she would send…read more2 girls then the night before said she could only confirm one for sure. I requested to postpone until she can confirm 2 cleaners and then she charged me to FULL cleaning fee which also included an add on