K&M Steam Cleaning personnel were courteous and professional. We had dark foot-traffic pattern on my white carpet. They couldn't get some of it completely cleaned away, even though they treated those areas at least twice. I wanted to give them a 4 star because of that, however we really did let it go too long. And it would have been a miracle if they have been able to do it. I thought it was really good that I asked them to move two heavy cedar chest before cleaning and before moving them the K&M guy came back to me and said they were very heavy and asked me to considered how hard it might be for me to move them back into place. Good thinking! I decided I would just empty them to move them back in place and then refill the contents. I do recommend K&M Steam Cleaning. read more

Was able to get my 8x10 rug cleaned so quick (4-5 days) and at an agreeable price ($140ish). There was 15% of pickup cleans which was super nice. Rulina at the desk and on the phone is such a kind and hard working girl! Definitely recommend & will be going back for all my carpet cleaning needs! read more

Extremely pleases. Never had my carpet cleaned and have been in the home for over two deacades. From beginning to end, the process was easy, stress free and efficient. Austin, the tech was polite, detail oriented and professional and so was his partner ( I don't remember his name... Caleb??). I feel like I have a new home. Thank you. Will definitely use them again and highly recommend. Wish I took before and after pictures to showcase how good they are. I also like to support local businesses as much as possible so great job on representing. read more

I hired K&M to reseal my Saltillo tile floor. They did a fine job, however, they accidentally damaged my hardwood floors with their products in the process. They noted the damage and said they would repair the damage. Several weeks have gone by. I have repeatedly reached out to them to find out how they are going to repair the damage. They keep saying they will call me back.... they never do. I would not use this company again. read more

K&M always do a great job. Carpet looks great! Very friendly and efficient staff. I would recommend this company.

Great company, highly recommend. Thorough, reliable and easy to work with. You will be happy you did

It was easy to make an appt. The living room in a leased home desperately needed the living room furniture steam cleaned. It was 2 years old but had been subject to dirt and 3 dogs during that time. It had a horrific smell and lots of short dog hair embedded in it. The only issue was my own lack of ability to assess approximate dimensions. Since it wasn't my home I didn't have access to a tape measure so we just guesstimated. They quoted us based on that. They have a specific formula they use to calculate cost based on size. We were able to schedule an appt 2 days later. Two gentlemen arrived as scheduled. They started unloading the equipment but we had 2other companies arriving so I had to ask them to move their truck and relocate the hoses. They did so right away with smiles and understanding-that I was already on overload just preparing and scheduling everything. (Personally-I haven't moved in over 30 years!-don't ask how I ended up being in charge. ) Anyway back to K&M. When the gentlemen took a look at the furniture they had to call the office as it was twice as large as expected. Of course they needed another approval to charge the new amount to my card. It was a little more than twice the estimate but I do understand this entertainment set of couches etc was massive. Very deep and very long! Bottom line- they did a fabulous job. No odor left-removed a monumental amount of hair and advised to get anymore they would have to manually remove it piece by piece which I didn't expect. They spent at least a couple-3hours working at it. I would and I will use them again! Thanks K&M!!! read more

Travis did a great job steam cleaning our carpets. He was super nice and a pleasure to do business with. Our carpets are cleaner than they've been in a long time. I'm very happy with the service. read more

These people are great! I got my rugs cleaned and they did a great job for a reasonable price! Friendly and professional too ! Thank You!

K&M Steam Cleaning is a company you can trust. They are very honest and realistic about their ability to remove stains. They are extremely knowledgeable and have great customer service. They had the knowledge and ability to remove a permanent stain on a quartz countertop caused by an aloe vera plant. During the consultation, Ken let me know there there is a possibility that it will not work. I appreciated their honesty. Luckily, in my case their technique worked to remove the stain. I'm so thankful for their knowledge and abilities. They are a company whose consultations you can trust. Don't hesitate to use them. read more

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FANTASTIC job today on cleaning our off-white kitchen tile grout (& light grey tile) & our living room rug! Thanks, Mike & Josh-wow! I also appreciate them getting all the water up around the rug etc - no slips! thank you. read more

I cannot express how professional, thorough Sean and Mason are! They went above and beyond and exceeded all expectations. Our 5 yr old carpet has come back to life and the pet urine we had on a fairly new rug is gone! Thank you Thank you Thank you Sean and Mason!! Hands down demonstrate the meaning of Teamwork!! I have used K & M many times over the years (in three different houses) and once again they proved why I am a repeat & loyal customer. read more

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Did upstairs carpet, 2 couches, and 3 rugs. Needed pet odor elimination on carpet. Tony and Clay were on time, friendly, and thorough. Would use again! read more

This company has become really dishonest. Or maybe it's just Charlotte? Because this is our first issue in 10+ years... but it has been a wild ride. They will spend all this time on the phone with you to quote you but then when you prep your house for a carpet cleaning with your furniture all stacked up... and are in a vulnerable state, they won't honor that quote? My husband worked with Charlotte who quoted us $503 for our service (carpets, rug, 2 chairs, sectional). The workers arrived and said just one sectional, which we told Charlotte about, would be $600 minimum. Not including anything else. When I told the worker that Charlotte quoted us less than that for the whole service, he called her and without her realizing I could hear their conversation, she confirmed the $503 price but then the worker said it was actually going to be $619? Charlotte initially quoted us much less if we just did the carpets, rug, and chairs. But then the worker told us it would be $395. And when we told them we wouldn't pay more than they quoted us, Charlotte told us she'd charge our card a $125 cancelation fee if we don't keep the service at the increased price. Talk about a scam. Honestly, go anywhere else. You might pay more... but they don't honor their quotes anyway, so it'll all end up the same. Also, Charlotte called my husband and threatened him with a lawsuit because of my review. She said she had a recording of our conversation that "proves" we are lying. But does she know her worker put her on speaker so I was able to hear the truth? read more

Wow what an experience...got a couch from west elm. We were so excited to get it cleaned and did with K&M! After cleaning - there is a neon green stain out of nowhere. "oh that happens - it will come up" - the cleaner. After trying to reach the owner Ken for a couple days he finally calls back and was extremely hostile. He said that its our fault for not "knowing" our couch. Said that we should know there is something under there that would make this happen? He said they had over 36 years of experience yet knew this would happen? Makes no sense. He continued to say "I know youre a young girl and you dont get it..." to my fiance. He hung up on us! Please stay away from this company. I am happy to tell you more about this experience if need be. read more

K&M Steam Cleaning - After Cleaning - Carpet Cleaning Near Me - Austin, Texas

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Excellent and timely service. The staff was friendly and professional. At very good price point.

They were in an out in 20 minutes after "doing" 2 rooms. One trafficed area now looks blotchy rather than clean. I'd not recommend this service to anyone. read more

I had upholstery cleaning and carpet cleaning. They were careful with my antique furniture. They answered my questions patiently. They worked quickly and efficiently. I'll go to them for grout cleaning as well. read more

Great service & highly recommend. Always great working with Josh. Carpets & floors look great. read more

Very nice and very knowledgeable. Did a fantastic job. Floors look great. Wish I would have done it sooner.

We had our dryer duct cleaned yesterday. They were super professional, got the job done, and were extremely personable and nice.

Post vortex freeze where a burst pipe, caused extensive damage. After months of remediation and repairs and the post construction, final carpet cleaning, it hit up several companies here, booked with K&M because they were the most prompt, seemed very knowledgeable and didn't turn it into a big production. Day of service, got a call to approve the scheduled time (so professional) then Mike, Ken and a helper arrived in a nice, BIG van. Reviewed the job, said it'll be less than quoted (how often does THAT happen)? I didn't realize they'd move things aside and I'd already moved most but they finalized it. Then Mike began the job. I asked about a few chairs and they obliged at a very reasonable rate. The carpeted floors are beautiful and finally our medical office can go back to business! The technician, Mike was hard-working, polite and an overall nice guy, he made everything uneventful. read more

I have been using K&M for several years. I've been satisfied enough to keep using them, but it's always been a trade-off between value and convenience. Scheduling is always an issue. They start the day mostly on-track, but as the day progresses, so do the likely delays. You would think that a four-hour window should be makeable (though inconvenient to me), but the last time they didn't even make it by 9PM. They did call with apologies and promises to promptly reschedule me, but it never happened. But if money is more important than your time, they do offer some good deals. But make sure that you do your research and select and book a coupon deal when you schedule. If you wait until they arrive, you lose your advantage; they are good at upselling. As for the carpet cleaning itself, they do a good job; courteous and thorough. I've found that your satisfaction has more to do with what you give them to work with and your expectations. After all, it is just carpet cleaning. read more

K&M steam cleaned two carpeted rooms this past weekend. Took a little over 30 mins from start to finish. Both workers wore masks and maintained distance. The rates were the best I received from calling various cleaners. They had next day cleaning at same prices but we choose to wait as we weren't ready to clean/move furniture by next day. Service over the phone was excellent, Brittany responded clearly to all our enquires and was very patient with us. With that said, I have steam cleaned my carpets before and have had a better overall experience with a different company. The other company was more generous in working with furniture in the rooms, moving them as needed (except bed). The other company never asked us to vacuum the rooms prior to their visit as K&M did. However, they were also 35% more expensive than K&M so have to consider the price difference. It also took double the estimated time for the carpets to dry. It was a muggy day though so that might have impacted the drying time. Despite that, I would still highly recommend and continue to use K&M for unfurnished or lightly furnished rooms. read more

K&M always does a fantastic job! Clear communication, easy to pay, and not to mention they are flexible if you have to change the date of services. I appreciate Summer and she is always very quick to schedule the visit and keeps me updated! read more

Awesome. These guys were right on time and very affordable. Definitely going to use them again.

Will not use them again. Both rugs are less than one year old and came back in poor shape.. no shoes allowed in my house and my dog is a toy breed. original stain was treated but many more stains were created during the cleaning process. One rug is completely ruined due to discoloration caused by the cleaning detergent ( it was white, now it's dusty tan). The other rug returned with black stains on the edges and long yellow lines in the middle and a shoe print on the back of it ( also white rug). I just waisted $3,300 rugs price plus $514 cleaning charges. Not to mention that both rugs took almost a month from the pickup day to the drop off (over the phone they told me it will take one to two weeks max). They have a nice team but the quality of cleaning is poor. If you have expensive rugs then this is not the right place. read more

We called K&M to come clean our dry vent. This team is amazing! Great communication and excellent customer service. The team show up on time and got right to work and know exactly how to handle our particular situation. I felt very confident in the team's ability to get the job done right. As an added bonus, the owner showed up, Ken and was just a delight to meet and chat with him. I really great that there are still companies like K&M that really value customer service and quality service. Will definitely use K&M again and I highly recommend them for your steam cleaning, vent cleaning and air duct cleaning needs. Oliver read more

Horrible experience. I booked a carpet cleaning service for a move out. They were eager to book and take my credit card information. Once that happened, everything went downhill. The day of service, I took the day off work to accommodate their 4-hour window and I also sent my dogs to daycare. My window was from 2-6. At 2:45, I sent a text asking if they had an estimate of time. I got a response 40 min later stating they will most likely be there in the later half of the window. I asked if I would get a notification when they are in their way as I was sitting in an empty house and wanted to get some lunch. Long story short, no response. I then called at 5:45 to find out the status and was told that they were having issues with their truck as an employee of theirs was steeling lug nuts and caused them to lose a tire. In the meantime, they were stuck at the job prior to mine and it would be awhile before they could get to me. This was almost 6:00! No communication whatsoever. They offered me a 10% discount if I wanted to wait for them with no estimate of time. Needless to say, I canceled. A wasted a day off work and sending dogs to daycare! Extremely unprofessional and non responsive. I also explained that if I had gotten communication, I would have been happy to reschedule. The young man on the phone had lots of excuses for their poor customer service. There is no excuse for this lack of communication. A simple text or phone call would have gone a long way. read more

I am going to echo what has been shared in the other negative reviews. We had a flood at our house yesterday and asked K&M to come water vacuum out an area rug for us today. The techs were rude to my wife (Who was already frazzled from the horrific experience of the flooding) and left in a huff after leaving our rug worse than they found it. See the photo... Go elsewhere. read more

K&M Steam Cleaning - Area rug was neatly rolled before they arrived - Carpet Cleaning Near Me - Austin, Texas

I've had my upholstered couches and bar stools cleaned by K&M and it turned out great! Excellent customer service and I love the results. I'd definitely recommend this company and will happily use them again! read more

Poor service. Unreliable. Never showed up for 4 hour window and didn't call to explain. Receptionist kept me on hold for 7 minutes when I called to complain and said she was the only one there after the 4 hour window for which we waited the entire time for someone to clean our carpets. Refused to give name of manager to be contacted and hung up instead. read more

Excellent work and professional demeanor. Dylan was the technician and he went all out to be sure my dryer performed better after he had cleaned out the hose and vent than we he and his helper arrived. He was knowledgeable and helpful. K & M is a great company! read more

Professional, friendly, easy to work with, did an amazing job cleaning my sofa. Highly recommend!

Skyler and Lance did such a fabulous job on my carpets. I have an indoor cat 16 years old leaving lots of stains. My carpets are so clean and it took less than an hour. Thank you so much. read more

K&M Steam Cleaning - Great job cleaning my carpets - Carpet Cleaning Near Me - Austin, Texas

after an incredibly frustrating morning of dealing with a dryer that is less than a year old not wanting to dry, with the advice of an appliance repair person, I reached out to K&M cleaning. a truly professional and kind gentleman named Josh heard my dilemma and was able to get me booked the same day. two technicians, Xavier and Travis came to my house and did a wonderful job of cleaning out my vent ducts and putting my laundry room all back together. They were thorough, courteous and professional as well as personable! i highly recommend this company! read more

Fantastic experience. The rugs look great. Easy to schedule, clear with what they provide and the cost. They sent reminders of when they would be there, they were on time and did a great job and reasonable price. Would recommend completely! read more

I hired K&M and was able to get them out to my house the same day, which was fantastic because we are currently listed. The crew arrived on time, and Dillon and his teammate were both very nice and very thorough. I would/will rehire for future needs. read more

Always the best price. Do a great job, quick service and the people who come are always very nice

The crew were very professional and fast , I thought my carpet was done for and they brought back to life. I will be recommending and using them in the future. Thank you for the good job. read more