Usually not one to review things, but dry cleaning places typically have poor reviews so I wanted to share my positive experiences. I have had both suits and gowns cleaned there, and they've always done a good job for a reasonable price. That's all! read more

used to use Ricks all the time. now even their prices are high. I remarked to the cashier it was high. she just smirked and asked me for my phone number. bad attitude. I left. knowing that having worked with other cleaners professionally, they reuse their water and dry cleaning solution. So not really clean. But it was the attitude. read more

Burn one of my pants and smashed the button on another pair, I can't button my pants know. I went to try's and resolve the issue and all they said was we can fix the button 2 weeks from now, they did not care at all, mind they're are both 100$ pairs of Jeans read more

My husband and I have been loyal Rick's customers for years. Unfortunately, after our most recent experience with Rick's headquarters, we will not be using this establishment anymore (at any of the locations). We gave 2 shirts for dry cleaning after coming back from a holiday trip this past December, both in fantastic condition - just needed to get the sweat smell out. Both shirts were given back to us with a hole and what looks like sharpie marks!!!! What's worse is that I was the one to notice this, not the employees returning the merchandise to me! How did this pass any quality assurance checks?! Doesn't seem like they take much pride in their work nor do they pay attention to important details. Upon sending the shirts to corporate and corporate attempting to remedy the sharpie marks and attempt to fix the hole, whatever reparative "free services" were done were not done correctly! The hole is still there, where the sharpie marks were it looks like oil stains now, and both shirts valued at $40 and $500 are now unwearable! Knowing this, the main office not only said they are not responsible and there's nothing else they can do, they thought offering free dry cleaning for 5 items only will be sufficient to address the damage done... absolutely not. We will not even be utilizing their free services offer. It simply isn't worth the risk. After following up again with corporate headquarters, Pete's response - the person now responsible for customer service- (response is included in the photos) is sub par! Even if dry cleaners cannot guarantee that they won't make mistakes, outright destruction of property and then refusal to cover the cost of the shirts (I provided receipts and documentation for everything) is UNACCEPTABLE and horrific customer service! We will be taking them to small claims court to recoup the total value of both shirts as well as how much we paid for dry cleaning for both shirts! Due to poor customer service follow up DO NOT get your clothes dry cleaned here. read more

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The Day My Dry Cleaners Tried to Gaslight I've been going to this location for about a decade or so. No issues until yesterday when I stepped into bizarro land. On May 29th, on my way home from work, I stopped by our dry cleaners (as we have been doing for many years because it's close to our home) I dropped off several garments. and pre-paid $34.38 from my Wells Fargo checking account. I misplaced the ticket. Never received a text reminder that they were ready (as is customary). On Monday, June 10th, I returned to check on the clothes on my way home from work. There were 2 employees behind the counter--one I've seen many times (A), the other I had never seen before (B). I gave my phone number several times to Employee B, and she told me nothing was under that number. I told her it had to be a mistake but she insisted the last time I had dropped something off was "about a month" ago. She suggested that I had the wrong location and that, perhaps, it was "at Bee Caves or something". As if I drove to a location 6 times further away that I didn't know existed and just forgot about it. Then, she suggested I dropped it off at Reid's (another dry cleaner I've never used) It started to feel sketchy, but I went out to my car and checked my bank account. Sure enough. There was the charge on 5/29 to [THEM] for $34.38. I went back into the store and showed them the charge on my bank account with the corresponding date. Employee B said she needed to "see the year" to "make sure the charge" I was showing wasn't for 2023. I scrolled down to show her the May 29, 2024 text on my app, which is hilariously unnecessary, but I digress. Employee A went to check the back and Employee B said loudly, "It's for 2024!" Employee A returns saying there is nothing for me there. Employee B says I need to call my bank and report fraud. I told her there was no need because I was physically present on May 29th at that location. It wasn't fraud and I'd rather have my clothes back then fraudulently claiming the (roughly) $35. I pointed to the camera behind them and asked if they could look at the footage from May 29th to confirm that I was, indeed, present in that location with my Wells Fargo card in my hot little hand. Is this a ridiculous request because it isn't going to be used as evidence in a trial? Yes. But if showing them an image of the charge with Wells Fargo and my actual memory wasn't enough to warrant a further look, I don't know what is. Employee A said they did not have access to the camera footage. Employee B then suggested I simply got confused. And, man, does she know me well. Alas, in this particular scenario I was just trying to pick up my dry cleaning and not question my grip on reality. I told her that what she was doing was not ok because (instead of toying with the idea that they might have lost my garments), she was throwing every ludicrous possibility at me and asking me to swallow it. She said she was "sorry but" she was "just trying to help" me "find a solution" Then she pulled out the big guns. "Ma'am, are you ok?" Worth noting: I wasn't raising my voice or crying. I was simply refusing to be gaslit. "Yes, I'm ok. I just...want my clothes." "Are you sure you're ok" "Yeah, just want the clothes back." "Ok, I just had to ask." *She's an empath, you see. I left as Employee B wished me "a blessed day" with all the warmth of a cobra. I felt bewildered to say the least. One minute, I'm jammin' out to T-Swift and the next minute, a stranger is accusing me of memory loss. *After leaving two voicemails with HR and a manager in Rick's Cleaners office, I received a text saying they had simply "placed" my order "under a different customer name" and that my order was ready for pick up. So, in the end, Rick's Cleaners made it "right", but I had almost forgotten how good some people are at gaslighting to try to avoid ANY accountability. The whole thing was a little surreal. Stay vigilant and, for the love of all that is Holy, keep your dry cleaning ticket. read more

Updated this review with a photo of one of my dresses with a hole now & my pants missing a button read more

Rick's Cleaners - Extremely rare vintage dress melted by the dry cleaning at Ricks - Dry Cleaning Near Me - Austin, Texas

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I've used this place a few times and they do good work. Never had any issues and they're reliable.

I do not recommend using Rick's Cleaners. They lost a shirt of mine due to them changing their inventory system and not keeping a backup. The shirt was $96. After a lot of hassle contacting them, they finally sent a reimbursement of $17.13. That includes a refund of the cleaning fee of around $3, so ~$14 for a $96 dollar shirt because they lost their inventory management data. read more

Give them a try Great customer service and clothes come back better than the way you brought them in. Hate ironing and they get the job done. More free time for me!! Winning!! read more

I brought in a jacket and was told it would be ready on the 22nd. On the 22nd I show up and I am rudely told it is not ready. That it will be ready on the 22nd. I say that it is the 22nd and the lady becomes even more rude and repeats it's not ready and I say when will it be ready? She said I would have to call and I said I didn't have time. Things continued to escalate, until she WENT OUTBACK AND BROUGHT ME MY JACKET. It was ready she just didn't want to give it to me! How insane! read more

Wow wow wow! Cheryl with a C thank you for being so amazing! You know your stuff girl! Ive only had fabulous experiences here. Fast, reliable, effective, great pricing! And they never hesitate to go back in on a stubborn stain. This is the place to go! read more

I love this place!! I take all my clothes here. Not only is it inexpensive, they do a really good job and they're always friendly. I bought a jacket for cheap because it had stains on it, took it to Rick's who got the stain out, and it saved me a ton of money. Loyal customer read more

Rick's cleaners had the best pricing and reviews when it came to a wedding gown and a mothers gown getting "steamed" before the wedding. We had it properly cleaned after the wedding and the owner took a first look and was upfront taking care of our concerns. He made sure it was done correctly and was very pleasant and professional about it. Thank you so very much for your service and Rick's is the place I will continue to use for any dry cleaning services. store #304 is super nice to work with as well, thank you ladies. read more

First time going to a cleaners in Austin and Rick's definitely didn't disappoint! They were quick and reliable and did a fantastic job dry cleaning my formal dress. Will definitely be coming back! read more

Do not come here. I dropped my graduation dresses off Monday, with my event happening on Friday. They told me it would be ready Wednesday after 5, but now they're telling me its still not ready till Friday---the day of my graduation. Very unreliable!! You're better off going to a credible business that will prioritize getting your clothes ready when they say they do. read more

Very friendly. Cheapest place in Austin I have found. Quick. What more do you want in a dry cleaners?

Cynthia , at North Lamar location , is a jewel!!! She is always very friendly and helpful. It doesn't matter if you bring in 1 item or 20..... Cynthia goes above and beyond to deliver expert customer service!!! read more

Front lady was super nice, I dropped off my suit jacket and it was done in one day. I was little hesitant after reading all the reviews, but they surprised me! It was only $3.02 after tax, to get it cleaned. I didn't have 2 cents on me, (and did not want 98 cents of change) so she let me go for $3. What great customer service! Note: credit cards need minimum purchases of $5. read more

It's the night before a big event, I'm looking over the dress I'm going to wear, and discover that Ricks Cleaners has ripped the female component to a snap completely from the garment leaving holes in my beautiful silk dress. Threads are still dangling. They were obviously working too fast, ripped my dress, and hoped I wouldn't notice. This is not the first time Ricks has damaged some of my favorite clothes. They also put multiple holes in my favorite wool sweater. (Brought in at same time as this dress.) They ultimately repaired the holes but tried to tell me some BS about "delicate" sweaters often getting holes with their cleaning machines. We dry clean things BECAUSE they are delicate, not in spite of their being delicate. And it wasn't a delicate sweater, anyway! Ricks would not refund my money on that transaction because "the sweater *was* cleaned". Yea!-- and badly damaged! I will never go back to Ricks and would not recommend them to anyone for anything. The low price comes at the expense of your clothes potentially being ripped or ruined. I am not sure I can wear my dress to my event tomorrow without that snap to keep it from opening. Not only did Ricks ruin my expensive silk dress, they also ruined my parade! (Yes, a literal parade!-- the keystone of Wellesley College reunion!) read more

Rick's Cleaners - Female snap ripped from dress - Dry Cleaning Near Me - Austin, Texas

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Id give ricks an even lower rating if I could. I have gone to ricks for the past few months but today was the last straw for me. I dropped off a large number of shirts for dry cleaning, which included shirts that I needed as a groomsman in my good friend's wedding. My clothes should have been there by 5, however, when I showed up they said they didnt have them. No one gave me any answers and when I explained my situation, they said they could not help because the "plant is already closed" and that I could come back at 7am the next day to speak to someone. My flight is tomorrow at 9 and I wont have my clothes for the wedding that I am in. I will NEVER use Ricks cleaners again - unless this situation is resolved before my flight. And even worse, the shirts of mine that they did have are full of wrinkles...why dry clean if all youre going to get back is as bad as you sent in?! I am currently STEAMING out the clothes I just got back from these dry cleaners. read more

The place is clean, the turn around is fast, the price is nice. The real problem here is that my clothes came out smelling... like someone's house? Do you ever just walk into someone's home and it has a unique odor? That's what I'm getting here - candles, air freshener, or something. My family owns dry cleaners back home. I know what those chemicals smell like up-close and personal - This is not it. Not necessarily something like that of a smoker, but possibly something that was trying to cover up the smell of smoke? My clothes are clean and pressed, I'm just hoping that leaving them out of the closet for a few days might help them air out a bit. read more

I've always gone to Rick's because their dry clean cost/item is pretty decent. I don't think I've used any other dry cleaners but I'm impressed at how it only takes a day to get my clothes so fresh and so clean and looking like brand spankin new. I also somehow signed to get text reminders which actually is nice because they let me know when my clothes are ready. Only thing which affects non cash carriers like me....minimum purchase of $5 on credit cards. read more

I picked up some work clothes today and thought I would update my review. I'm still a college student with a wallet that shrinks more than it expands; however, I picked up my first paycheck last week from my summer internship and payday is such a great day. So what does Rick's Cleaners and my summer internship have anything to do with one another - Rick's Cleaners dry cleans all my dress clothes and these are the same dress clothes that I wore to my interview which landed me my summer internship, along with my modest summer paycheck. Now I won't claim that is was purely Rick's Cleaners who landed me my internship (as correlation doesn't equal causation), but they certainly helped me create a favorable first impression. I mean, if I showed up to my interview wearing tacky a tacky and wrinkled coat, dress shirt, and dress pants, I'm sure the interviewers would've dinged me from the beginning. So I can't give full credit to Rick's, but I'll definitely throw him my continued business support as a sign of my appreciation. I'm surprised that there are reviews on here about bad customer service as I have received nothing but smiles and greetings from the people when I walk in the store. I also think people need to remember you're at a dry cleaners, not some gourmet steakhouse where they serve you a $25 salad about the size of my fist. I've received way worse customer service from places I've spent more money at. All things aside, Rick's Cleaners is a great place to get your dry cleaning done. The service is good, the price is good, and they have many locations. I won't promise you you'll land your next job by wearing your dry cleaned clothes from Rick's to your next interview, but looking sharp will definitely help your odds. read more

I've never dry cleaned anything, but I finally came to the point in my life where I realized it was just worth spending the $20 or $30 to have my shirts cleaned rather than spending 3 hours of my life ironing to save a few bucks. That epiphany came about the same time as Rick's new location was going to open. So I have used them twice. 1st time was a press only and they did a great job. One shirt had a few blood drop stains on there, and I needed that one cleaned but they didnt get it out :( Sad. 2nd time I did dry cleaning, and they did a pretty good job. About 3 of the 10 shirts I took had creases pressed into them, so I was a little disappointed because I had to iron them out myself, but its whatever. Also they have coupons (usually weekly) for various things, so I have been taking advantage of those... they drew me in as did the positive yelp reviews about all of Ricks locations. They do not take AMEX read more

This was my first time visiting and brought in several dresses, a suit jacket, and pants in need of cleaning. They all came back in the same condition as before, except clean and not wrinkled. That's all I really need and Rick's came through.They also had my garments ready for me to pickup the next day before closing, which is actually a normal hour to accommodate those whose work days end at 5 and have to battle traffic to get anywhere. I also brought in a dress needing alterations as well, and the guy behind the counter very kindly informed me that they do not do any type of alterations. But he let me know of a tailor in the Crestview area that they recommend their clients to that I will likely check out. He was very helpful and attentive which is sometimes a rare phenomenon these days. So that is always a plus. Oh, its true, pretty much everything a simple human would need to bring in is only $2.79/garment. The last place I went to in another part of town charged the "special" price of nearly $8 for one dress. So Rick's is definitely the best bang for your buck for your basic dry cleaning needs, and i'll definitely be back in the future. read more

Cynthia and her team at Rick's are outstanding. They are very customer friendly, and quick to respond to concerns. The only issues I've had were created offsite where another crew worked on my laundry and dry cleaning. read more

The rates are so reasonable for such efficient and good service! Cynthia runs a wonderful shop. She's always friendly and a pleasure to talk with. My dry cleaning is ready on time, or, if it seems delayed, they track it down for me on the spot and do their best to expedite as quickly as possible. Highly recommend this place! read more

Wonderful service! I had a new scarf that was slightly damaged when going through the cleaning process. Ricks Cleaners reimbursed me for the full amount of my scarf and could not have been nicer or easier to deal with on this issue. I cannot say this about all cleaners when clothing has been damaged or lost. I've used Rick's many many times and I'm pleased with their prices and the way my clothes are cleaned. Super friendly and polite, too. read more

It's me again, Margaret. I would sum things up at Rick's to be very hit-or-miss. I had a duvet cover cleaned here several months ago and had kept t hanging in the closet exactly as it was returned to me: draped over a hanger and covered with the dry cleaning bag, waiting for spring to come back around to switch bedding. I went to put it on my bed last night and I'm pretty upset. There are random stains and black marks all over my expensive white duvet cover. I believe the owner of this business cares about his customers, but his employees do not. It's been a few months since I had this cleaned (seasonal bedding like I said) so I'm sure there is no point in taking it back now, also this literally had NOTHING on it when I brought it--just didn't wanna try to wash and iron it myself but it did NOT have spots or stains on it. V. disappointed. I give up. I don't have money to waste on replacing things that have been damaged here. read more

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Went here for the first time to try it out since their prices are relatively cheaper compared to most other dry cleaners near me. I dropped off a two piece Ralph Lauren suit and a white dress shirt to be dry cleaned. Pros: cheap pricing and items were ready the next afternoon, lady at the front was friendly Cons: upon returning home and removing the plastic to hang up my clothes, I discovered a small white discoloration (which was not there when I dropped off) on my black suit right above where the buttons sit. This was also present on the shoulder areas. I had to take a slightly damp towel to wipe it out. My white dress shirt also was not cleaned effectively. The collar area was still dirty after inspecting it. This is the first time I have ever written a review on yelp, but I feel it is necessary to inform anyone who is looking to save a couple of bucks that it isn't worth it. You're better off paying a little bit more to have a quality job done. read more

After posting this review, the owner got in touch with me. He explained that although he couldn't figure out how/why this could happen given their processes, he believed me and wanted to make it right. He met me in-person at this location, and asked me to try on the shirts for him. They were obviously very, very tight and he acknowledged that. He suggested a technique to slightly stretch the fabric to see if it gave me anymore breathing room, which he personally performed. The shirts went through this process, then he met me to see how much difference it made. It hadn't made a huge difference, but a little. He took measurements, and went back again to apply the same process, and met me again to see how they fit. They were all still too tight, but he then paid for me to take the shirts (3 of 4) that had enough fabric to be let out, to a tailor. He then went back and applied the technique again to the 4th shirt. The 3 tailored shirts, came out great and are again usable. The 4th shirt is still a little tight, but I told him it was fine, given how much he had done to meet me in the middle. In a perfect world: this wouldn't have happened, and the layers of communication within this company would have offered solutions before I posted review and it got to the owner. However, in an imperfect world, I have to say that I am incredibly impressed by how much this business owner went out of his way to try and make things right by me, even if he didn't have a good explanation of how/why his company's processes contributed to the problem. This business certainly has room to grow in how it handles things from the start, but at the heart of it all is a very human, compassionate, and agreeable owner. __________________________________________________________ I usually go to Zips, but have occasionally used Rick's when I'm crunched for time since it's closer to my house. The first few times at Rick's were fine. However, this last time convinced me to never use their services again, and to warn others. I dropped of 4 custom tailored shirts that I wore the week before (after they were dry cleaned at Zips) and they fit fine. When I got the shirts back from Rick's they had all shrunk to the point of being skin tight and unusable. I explained the situation to the people at the Lamar location, and they sent the shirts to the main office. They main office did "an investigation" and concluded that there was nothing about the dry cleaning process that would have done this, and nothing abnormal happened in the course of the cleaning. I agreed with them that nothing about a dry cleaning process (or maybe they laundered them by accident) "should" have done this, but it DID! I had worn these shirts the week before and they fit fine. I am now out $400 in custom shirts, with no compensation. I highly suggest you don't gamble your money or clothes on this business. read more

After a long process, I was finally able to receive a partial refund for the dress that Rick's lost over 4 months ago. It's unfortunate that it had to come down to a negative yelp review, but I'm grateful that they took initiative and had it taken care of. read more

Picked up a navy blue suit today and discovered it was covered in white splotches that I can't seem to rub off. This was only my second time using them, but based on all the other one star reviews it might be normal for them to mess up like this. I personally won't trust them again and l would recommend others find a different dry cleaner as well. read more

DO NOT take your clothes here. Though the prices are cheaper, the quality is horrendous. I had a nice white sweater that had a tiny little stain on it. The first time I picked it up, it looked like the sweater wasn't even cleaned. I told them and they told me they'd "clean" it again, however, I just picked it up and there is no change and the color of my white sweater is dull. No one offered to help when I told them my problem. They also lost a belt to my pants. Again, do not go here. I never write reviews, but several items of clothing have been RUINED. Update - went back to try and dig through belts to see if any are mine, the person told me this wasn't her store and she doesn't know where anything is. Glad I just wasted part of my weekend. This employee was incredibly dismissive and rude which seems to be a constant at Rick's cleaners. read more

I took my coat in. And when I got it back, it is still covered in dog fur and the embellishment I had sewn onto the collar is missing.

I recently moved to Austin and went out of my way to go to Rick's after receiving the recommendation from a co-worker. My items (blouse, duvet cover and two pillowcases) were supposed to be ready yesterday. When I went to pick them up today, I was given the wrong blouse that was not mine (but had my name label on it!) and my duvet cover was not ready. They were unable to find my blouse and I happened to see it in a large order that was hanging of someone else's -- had I not seen that, my blouse would have gone home with someone else. To make matters worse, the stain on my blouse was very much still there which defeated the purpose....AND I have to make a return trip to pick up my duvet cover that was not ready as it should have been yesterday. I'm extremely disappointed in the service - my order wasn't ready and no one contacted me to tell me, I nearly lost my blouse to another customer AND the stain is still on my blouse. After all the inconvenience, I thought perhaps they would offer to waive the bill but the workers did not seem concerned and told me to return again when my duvet cover would be in. It would be very hard to convince me that this was going to be my regular dry cleaners after the incredible mix-up and poor customer service experienced today. read more

Cheap, close to campus, and got the job done. Not the friendliest staff, but I didn't exactly come for the staff in the first place Updating my review because all of my garments shrank and are no longer usable. Disappointing read more

Fast and efficient cleaning service. The staff was excellent and answered all my questions. The price is reasonable as well. Overall, highly recommend for a local dry cleaning service. read more

7 weeks later and still no sign of my lost pants. While we did receive a payment for our claim, it won't even replace one pair of pants let alone two pairs. It is still very hard to understand how Rick's Cleaners could have given away the wrong cloths and even harder to understand how, if they have an idea who now has them, they are unable to retrieve them. read more

Terrible customer service. Clothes weren't ready on time. The person behind the counter when I dropped them off was rude and the lady behind the counter was unapologetic for them being delayed. read more