I would give -100 stars if I could! Don't do business with these RUDE, ROBBERS of your money every year, the rates go up 40.00. Shop around with other providers for a decent price and the 2 year contract is better that being jacked up every year. I had service with this company for 3 years and when I called I asked why do they keep jacking up their price yearly......that good LOYAL customers should get a discount instead of getting ripped off. The man on the phone said "You already got a discount your first year, now it will ALWAYS go up". I explained I could go to another cable service and cut my costs in half.......then he stated spectrum was better....I asked in what ways and he could not tell me. SPECTRUM is running a SCAM, so WATCH out! read more

Returned the modem today after switching to Frontier. They signed me up for this deal for $39 then switched to $59 without notice. I tried calling them 100 times talked to 100 reps and they wouldn't budge on the price. The day I called to tell them to disconnect my service Bc I already had Frontier installed, they tried to convince me to stay w some discounts. Horrible customer service. read more

This place is horrible. Not enough employees, and a manager that walks around and helps no one. Just hides in the back

BAD! if you have a other option for tv take it! They got my order wrong twice. Sent me the wrong box and didnt include a return shipping label like they said they would. The price you see on there web site is double what you'll actually pay. The installer (not 3rd party) was terrible. Save yourself the headache, frustration and money. Tv quality sucks I have no other option for cable or satellite. Iam satisfied with there internet so ill probably keep it and get hulu or something like that for a alternative. read more

We got Time Warner when we moved to the area back in 2012. I can't complain about the customer service as I have never had an issue. The issue we do have is in quality. For some reason audio cuts out every few minutes. It does this everyday of the week at all times. It cuts out for about 5 seconds or so each time on any channel we're watching. It has done this since the beginning of our service. It has to be the cable because it doesn't do it when I play Xbox or the DVD player. We have gotten used to it, but it is rather annoying when we miss something important. Something that does happen with the Xbox though is when we watch Netflix. The movie or T.V. show digitizes or turns green. This is SUPER annoying. I am unsure if this is caused by the service, but since it is streaming through the cable/internet it might have something to do with it. read more

Horrible scam! Spectrum scheduled installation for me without my authorization! It took 30 minutes to cancel requiring I answer a lot of questions. I was considering Spectrum last month but after this experience, NO!!! read more

2nd Trip here. Bizzy yet in and out in less than fifteen minutes. They block your cell service and you need a username and password for "free" WiFi hence the 1 star deduction. I couldn't even get Pinterest with it read more

So terrible! I spoke with someone from customer service about my price going up without being notified in advance and he flat out told me " cancel then, frontier would be a better choice for you ". Horrible customer service! I will advise everyone to not us spectrum. read more

Worst...slowest ever customer service. Hope you dont ever hava schedule to go anywhere for the day .ughhhhh read more

Today we went in to switch our mobile service from AT&T to Spectrum mobile. We also added a line to our plan. In the end, my wife and I upgraded our phones to the iPhone 12 pro max and the iPhone 12 Pro (respectively) and added a line and it was more affordable than AT&T (when we leased phones from them). This was just over a two hour process to change the numbers over, download iPhone updates and sync from the cloud or transfer apps , photos etc. Every step of the way, Alexander was there for us. He helped us set up parent accounts for us to view our new line and troubleshot every thing that was an obstacle. He did all this, while helping other customers at the same time. The man deserves a raise! We are very pleased with his service and level of competency. If you need help switching your cellular plan over from a different provider, I'd recommend trying to meet with Alexander. He truly knows what he's doing. read more

Alexander was the best! Very helpful and efficient. Went above and beyond and gave us exactly what we needed. All the the employees were very professional and kind. Even when a woman freaked out and made a scene because they asked her to put in her mask. These employees get yelled at all the time just for doing their job during a pandemic. They handled the situation with grace. read more

Fantastic service! Alexander absolutely made our day! He was very helpful, kind, and speedy. He listened to our concerns and went above and beyond to gives us exactly what we needed. Absolutely would recommend this location to anyone looking to sign up with Spectrum read more

I called Spectrum to switch from Frontier because there price was supposedly better and their internet faster. I was told to go to the store in Temecula and pick up my equipment for self installation. I went to the store on 2/24 and was told to register on the screen and wait. After 20 minutes I was called up to the counter and rudely told I couldn't not self install anything, I would need to pay $60 to have a technician come out and install service and that it would be an additional $7.99 per month if I wanted 3 TVs connected instead of two. The lady then asked why I hadn't ordered home phone service and attempted to get me to change my cell phone service as well. The whole thing is a crock of bait and switch crap. The service agent was rude, didn't act like she wanted to be there nor did she help me in any way. I plan now on staying with Frontier. I am not disappointed with their service just their price. The tv commercials that Spectrum runs about switch and be happy at a lower price for faster internet and better cable are total bull shit. The lady with the poor attitude and no help at the store needs to be fired. read more

Terrible customer service, the company is a rip-off, please beware and read the reviews before you sign up for service Thank you and god bless read more

I signed up for Internet service April of last year and canceled April of this year. All year they gave me trouble. They are very unhelpful and unprofessional. I had service with them for 12 months. They charged me for 13 months. You can never get ahold of them. They increase they're prices without properly informing their customers. They also added TV streaming and cable services without my approval and charged us for that so now we have to dispute it and have our calls reviewed to get a refund. DO NOT RECOMMEND. read more

Horrible customer service and horrible service in general. I don't even know why they have a store cause they don't help you any better here than they do over the phone!! They are NO HELP WHAT SO EVER. They don't tell you anything straight forward whether you go in store or call and whatever they tell you is probably wrong. Spectrum is one of the worst cable/internet providers and I don't even know if I will be continuing my service with them. I was told more than 3 times I had the fastest internet and started paying more for it, come to find out I have the SLOWEST and that's why it sucks. Even AFTER a tech came to replace my modem for the "upgrade" apparently everything they do is a big fat lie. Do NOT go with spectrum they are horrible and take advantage of customers BIG time! read more

I'm just glad they're out there so I don't have to be. The deals are solid and I'm pretty happy so far. Saved money on the cell phone bill, too! Good riddance, Sprint. Hello, Verizon! read more

HORRIBLE, is too good for time warner cable! Their sub-contractor Miguel, didn't follow up on his job. No follow up review of his work. read more

Unreliable internet....down often. They have unannounced service interruptions that can last between 2 and 6am....that is 4 hours. If they are going to have maintenance shouldn't they let their customers know in advance? read more

This place is a joke , I waited along with 7-10 other people for 1-2 hours to get waited on. Do yourself a favor do not use spectrum they have the worst customer service ! The employees are clueless and rude! read more

We have had Spectrum for about 2 years now & it's seems every couple months we have issues. Several phone calls to them and a handful of techs coming out to our house. Finally after all the issues we agreed to upgrade due to the fact that they offered us no install or activation fees & only that our bill would go up $20 dollars a month more due to faster WiFi well long story short we got charged $59.98 in fees and when I called to have them reverse the fees & stand by their word they said their company cannot back what their sales team promise & they hear it all the time. Terrible customer service!! Don't believe what they promise you. I will be looking for another provider & asking for everything in writing first. read more

This place is hands down one of the worst companies ever. Technician came and couldn't do his job because our line was clogged. He needed the construction crew to fix it. Fair enough. Spectrum told me they'd send the crew out asap to fix it. A week goes by and the scheduled the technician to come again and he shows up, same problem still there so he can't do his job. I called customer support and they said it was never put in for the construction crew and then the story was that it was on hold so I talked to a manager and they couldn't care less that I wanted to cancel and just told me ok and when I said they need to work on customer service he again just said ok. Don't waste your time with this company. read more

We have a neighbor upstairs named Danny Ward..who works for this company who decided to start an all ouy war of pettyness. Apparently they somehow allow their employee access to our Internet cables and their employee after threatening to shut off our internet. He cut our Internet cables..how does an employee have that much allowable access to do this? read more

Not that another one star review would force a change but here it goes....We had TWC when we moved here but ever since this scumbag company took over the price has gone up and the product has wavered. Don't use this company we're sticking with them for the last remaining 2 months we have living in this god forsaken state. read more

I went to spectrum Temecula tonight to switch out my modem and ended up switching from AT&T to spectrum mobile for my hubs. First off we walked in 30 minutes before closing and Michael was happy to help. Daniel his manager was great also. They both stayed an hour late and during that time we had experienced 3 electric power outages. They still stayed calm and patient. Finally my husband walked out with his new iPhone! These two went way above and beyond and we appreciate them very much! Thanks guys! Hope to see you soon! read more

Michael does everything (and more) for all his customers. And Spectrum is making progress as well. That said, if you need help see Michael!!! read more

While the internet itself is working great and customer service reps are polite and friendly, there is still a lot to be improved upon in the customer service realm. Hold times are ridiculous, calls don't get returned, and it really seems like the reps are disconnected from one another - frequently transferring you to the wrong department and requiring you to confirm your account multiple times with multiple people. They need a complete overhaul in this department. So overall, a great product, great people, but poor service and problem solving. read more

This is the worst cable company I've ever had ... I've had about 10 or more outages in less than 4 weeks .... I also had the Rudest customer " service " rep I've ever talked to .... I'm disgusted with this company .... and will likely be looking for other options .... I felt bad having to give them any stars at all .... I can't wait for the day when we can simply get all of our channels over the internet with less complications .... read more

Ugh, I have to say this ranked up there with one of the worst customer experiences, or should I say lack of customer service experiences. I had to pick up some cable equipment, and I was excited to see no line in this place. Yay, no line at the cable company. Wahoo, I thought. I told the guy I had arranged to return and pick up equipment as per my phone call with Spectrum/Time Warner. He literally said ok, didn't look up, took the old boxes, looked them up in the computer, got the others, and handed them to me without a word. I asked if there were instructions and he said no. I asked if I plugged them in and they would work and he said yep. That was it. No looking up at me. That was it till I got home, and had to call customer service to find out how to get them to work. I guess I was supposed to get instructions. I hope Spectrum improves on this now that they have taken over. Ugh! read more

Manny garcia the field supervisor hooked me up. He responded one day after requesting services. (Typical two week wait) And had his guys at my house running cable. (Jose, and andrew) would have given them 5 stars but the new guy forgot to leave a remote and hdmi cable. But he was very cooperative and friendly the whole time! Thanks guys. read more

I would give this complany negative stars if I could. This is now our 2nd day of NO FAST FORWARDING on the DVR. What a joke! I was told it's an outage in my area. read more

Absolutely the worst customer service! Brand new store, poorly staffed with unkept rude employees! Made 3 online appointments, went to the store on time and was told their appointment system doesn't even work, and you can wait with all the other very unhappy customers! Truly cable tv is on the way out with so many choices now, don't bother with this sham of a business! UNTRAINED, UNPROFESSIONAL, NO ANSWERS! Just go anywhere else read more

In the last two days, I had spent hours after hours talking to this company trying to set up an account and an appointment, I still got nothing! They promised me to call back and at one point someone actually let a message saying everything had been all set up, when I called back, they still put me on hold. I have never seen a company that is so disrespectful of its customers. read more

THE absolute worst cable provider I have ever had the misfortune of having to deal with! I've lived in east bum-f*ck Texas, and while there, my cable & internet service was miles ahead of this poor excuse for a cable/internet provider. Cable is about on-par with other cable providers I guess (which is poor overall), but internet is HORRIBLE. The internet connection to my desktop is in-and-out on a constant basis. When it is working, it takes 10 times longer to load a webpage than it should. And if you think that's bad, wait until you need use of the Wi-Fi ! Oh my god, does it suck! Watching videos (on both the internet direct connection as well as Wi-Fi) is completely impossible unless i dont mind waiting on it while it constantly pauses the videos while it's attempting to buffer them. I've gotten to the point where I actually turn of the Wi-Fi at home when using my phone, and just go with my cell carrier's internet connection. When the day comes that I can realistically cut the cord (assuming there's a decent internet provider available, or 5G becomes a reality), I will relish canceling Spectrums services from my home. I just wish I could rate them at 0 stars. They don't even deserve 1 star. read more

Very impressed with our technician who installed our internet today. My family used to be a TWC customer before, then we switched to Verizon/Frontier Fios for a couple years. Today we made the switch back over to Time Warner Cable as they had the best deal available. Our technician's name was Steve and he was very polite and a pretty cool person. He also noticed the coax cable connection to the wall was damaged and replaced it very quickly. Steve, if you happen to read this, you're the homie! Thank you so much for your help today. I wish I could of left a review on the automated phone call so I chose to put one on yelp for you :) read more

Very unprofessional service from Mark. Wouldn't let me finish my sentences. Treated me like I was a thief for laughing at a missing box that I returned 2 years ago. Every time I come here I have meditate because the energy and staff are so negative that you almost become depressed just walking in. Sad that you can't be treated as a human being when you are a good customer. read more

Arrived shortly after they'd opened for business. Was greeted when came in door, asked to sign in on tablet (glad I'd worn disposable gloves) and wait to be called. Waited about 10 minutes while they were helping other customers. Polite young man clerk helped carry box with equipment for me and efficiently printed a receipt. Found place was clean and much nicer than old office. read more

We were in and out in about 15 mins. Everyone was really nice and helpful. Would definitely come to this location again

I am amazed at their price increase during COVID 19 when so many people have been laid off, the economy is about to tank but they can seemingly justify increasing my monthly bill by $40. read more

Went in this store an hour ago and had terrible customer service. I live in Murrieta and drove over to the Temecula store to return a piece of equipment I was no longer using. Only one person working, but ok. Finally my turn and she tells me I am not on the account and can therefore not return equipment. I assure her I am on the account as the primary member. This girl is more concerned that my mask has slipped below my nose than she is about the fact that she can't do her job and find the correct information on the account. She tells me I'm going to have to have the primary person on the account call and add me to the account before I can do a return, but remember I am the primary person. So this is not a convenient store to go to from where I live and she does remind me that I can return equipment at any UPS store. The reason I don't like to use UPS and prefer to drop the equipment at the spectrum store direct is because in the past they have tried to say they have not received the returned equipment. So out of desperation because I need to get rid of the equipment I go to the UPS store where the gentleman looks up my account, does a verification that it is me, takes the equipment and tells me to keep the receipt this time until I can verify on my account with spectrum that they have in fact received it. So in the beginning I could have saved a lot of time by taking this route, considering the UPS store is within a block of my home, but now I have to baby sit the receiver in the mail process until it gets back to spectrum and they decide to get around to opening it and taking it off my bill instead of just walking into the store where it could have all been done within minutes. I wonder how this girl will justify her taking up space in the store as the most un useful employee tomorrow when it will no longer be necessary to wear a mask in the store, since it seems that was the only thing she was capable of. Can't wait for Elian Musk and his starlink to put you out of business all together spectrum. Your customer service has always sucked. read more