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    The image shows a Spectrum Mobile store display with a wooden backdrop and a digital screen. Promotional signs advertise a limited-time offer to upgrade phones and receive $100 trade-in value. The display includes multiple phones and accessories arranged on the counter, with signage emphasizing gift ideas and phone upgrade incentives.
    Gena M.

    Service is slow. They are definitely short staffed. I checked in at 11:40, just here to drop off some equipment. It is now 12:17, there are only 2 people working the desks, they have not called anyone new since I have been here. There are eleven people waiting.

    Lobby - The image shows the interior of a Spectrum retail store, featuring multiple customers engaging with checkout kiosks and browsing product displays. A large TV screen is mounted on the wall, displaying promotional content, and there are digital screens above the counters. The store has a patterned carpet, bright ceiling lighting, and a clean, organized layout with a mix of digital and physical product displays.

    Every time I've been to this store to conduct business, it's been less a disaster. There is no customer service greeting, at all. The kiosk check in is convenient but regardless of whether you make an appointment online or walk in, you stick wait , today was only 7 people ahead of me(yay)! What's the pint of making an appointment of all the walkins get service prior. To that point I have been a "walk in" as well and still had to wait over an hour with ZERO contact with a rep.SPECTRUM, get it together! This is not a model for success.( yeah I know I'm still paying for internet service,primarily because of cost, but will most likely switch after today Today's visit; TO DROP OFF A ROUTER THAT DOESNT WORK! That's it

    One person helping out a list of 20 people on the board. - The image shows a modern airport waiting area with multiple check-in kiosks aligned on the left side. Several people are standing near the kiosks, while others are seated on white chairs in the lounge area. Large windows on the right side provide natural light and a view outside. The ceiling has evenly spaced square lights, and the floor is covered with patterned carpet tiles. A television screen and a sign with the text 'Experience It All' are visible in the background.

    Terrible staffing terrible customer service they have no sense of urgency 20 plus customers with one associate.

    Raymond Capistrand, Spectrum Field Technician. Professional, Intelligent and 5 star Customer Service. Best experience ever! Julie A

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    4 years ago

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    3 years ago

    Visited with Paulo today. As usual, the service was quick, friendly and informative. Everyone at this store is always wonderful.

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    3 years ago

    Horrible customer service. They use local contractor to service your home and those are usually not trained and not professional.

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    5 years ago

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    5 years ago

    Over a dozen people in line, only three workers. No sense of urgency. The lobby is freezing. Worse than the DMV.

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    Review Highlights - Spectrum

    He gave me 2 paper tv guides which I requested, and he helped he me get the free peacock premium on all of my tv's, for a full year as part of my new service.

    Mentioned in 2 reviews

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    Verify this business for free

    People searched for Internet Service Providers 101 times last month within 20 miles of this business.

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    Spectrum

    Spectrum

    (111 reviews)

    I've had Spectrum Business Internet for over four years. The service itself is all well and great…read more Speed is wonderful and as long as you don't need customer service everything is fine. We're in the midst of moving to a new location, and the new location is not serviced by Spectrum. I'm not happy to HAVE to leave Spectrum, but boy did they burn their bridges today. I called to cancel my service EFFECTIVE next month. As soon as the call finished, I returned to my computer to continue what I had been doing, only to find I had no internet. I redialed *the very same number* I had just disconnected from, and the automated system says something along the lines "we recognize your number as a residential customer ...." [um, no, I'm a business customer but okay let's keep rolling]. I won't detail the conversation, but each person I spoke with transferred me to another person. At the end of the 35 minute phone call I had spoken with FIVE different people before they reconnected my internet. I'll miss the high speed - but I am hopeful that my new LOCAL internet service will provide me with top notch customer service.

    We have the TV spectrum APP only with wifi. Every month, prices keep going up. For having nothing,…read moreno movie channels or anything, we are now at a price of $286. We are going to drop the tv app. If no mercy on deals to keep us at a FAIR price, not a communist price, we will keep it. If wifi price is still crap, we are going to try T-Mobile wifi before 100% spectrum termination! Spectrum are price gouging. Not anymore. One week, we are done. Only because we have one thing we are dealing with this next few days. But.... we are done !!!

    DIRECTV

    DIRECTV

    (47 reviews)

    We've had DirecTV for over 14 years now. We are beyond…read morepleased with their pricing, package options, customer service and above all else STELLAR RELIABILITY. The only time we ever loose signal is during a power outage. Any time we've had equipment issues (only a handful of times in 14 years) they handled repairs/replacements in a timely, largely hassle free manner. I previously used cable - I will NEVER, EVER go back to cable, nor would I ever suggest that someone go in that direction. DirecTV is the only option for us worth considering.

    Was with DirecTV for 18 years I cannot believe the things that they have pulled in the last little…read morebit not only with my account but my father's account. They disconnected my father's account for me telling an agent how they were taken advantage of them and making them do the Dirty Work . I then get a letter saying don't worry about paying your next bill or returning equipment we just decided to cut off your service . I guess they did not like that the agent cited with me and gave my father the $80 credit that they tried to overcharge him on a fixed income . Making his bill go from 128.00 to 196.00 for no reason...... I highly suggest you save your money like I wish I would have in the 18 years these people have gotten more than $60,000 for me to be treated in such a way because you're giving factual information DirecTV is cheap they go for cheap labor and then they want to overcharge their customers

    Spectrum - 5/28/25 Interior.

    Spectrum

    (65 reviews)

    If you want to know the reason the store has such a low rating, just walk in and try to receive…read moreservice. I'm writing this review after visiting the store twice and waiting in store for over an hour again just to return equipment. Now they do offer appointments, but let me tell you that I have watched more than a few of those people check-in and wait a considerable amount of time beyond their appointment time to be seen, and this is another indicator that something needs to be fixed. The process here is broken, and quite apparently inefficient and not designed with customer experience in mind. The entirety of my transaction took 5 minutes and could have easily been processed numerous times during the hours I spent standing around. This was made even more apparent after watching all of the associates repeatedly wander the store, in and out the backroom, and stop to check in on the same customers standing around waiting for updates and data migrations to complete on their devices, all while there's a store full of customers waiting, many of whom are obviously there for the same reason as I. At one point a manager/leader approached me and mentioned I'd been waiting quite a while, so I explained what I needed to do and he made no offer to help expedite the process. The solution is simple. Keep a register open just for equipment returns and make a policy that anyone walking in with equipment be served in between walk-ins and appointments as associates are freed up.

    Almost 2 years ago I was given a 2 year contract for 34.99 a month I still have papers and after a…read morefew months they raised the price 5$ a month I saw one of my previous complaints on this it said 3$ must've hit wrong button but when my 2 years is up byby

    Charter Communications - Inside the store

    Charter Communications

    (210 reviews)

    South Reno

    I needed to run by the Charter Store in Smithridge to return a piece of equipment. This place is a…read morebit of a joke. I think they are dealing with a lot of mismanagement. When you walk in the store is divided into sections with the emphasis on their mobile phones. Services like Internet, cable TV and related are the other end of the store. You sign in on a (filthy, even by pre-COVID standards) touch screen that was so dirty I felt like I needed to wash my hands after interacting with it. When you finally got to talk to someone they were friendly enough and tried to help but it was going to be over a 2 hour wait time just to return my Internet device. I ended up going to the UPS store to do this. It's free to drop off there - just be sure you keep your receipt. It took Charter over a week to realize the device was returned and credit the account back. Charter and companies like that get away with the lack of customer service because there isn't a lot of competition. WIth 5G and high speed satellite Internet coming online that is about to change. It will be interesting to see if that finally get's them to fix their customer service issues.

    Spectrum is the worst. Frequent outages in the Lake Tahoe area. Lousy customer service. Tried to…read morechange my plan to save money by reducing the channels in March because it was a second home. They said they put it through. Got a big bill in April. Called in April. Found out that they did not set it up. Discussed setting it up. Picked new channels and everything. Got a whopping bill in May. Called again. Said that they should have told you that I had to pick up a new modem to change the plan for the TV channels. Never was told this before.

    Spectrum - isps - Updated May 2026

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