I have been a customer of GBIS for years and want to commend them for their great technical support. Jeff and the rest have always been so patient and knowledgable, taking me from dial-up (back in the day) to DSL. And now they have more hi-speed options. Bravo, everyone! read more

Other than the one time they turned my information over to the Secret Service, the internet service they provided was great! Fantastic tech support department they had also! I highly recommend these guys. Much better service and support than you'll receive from the Telco's. read more

I've been with GBIS for over 16 years. I've had dial up, DSL, and webhosting services with them and have always been happy. But the past year GBIS has been hit and miss. I switched DSL providers, and am leaning towards taking my webhosting business elsewhere as well. In the past month, they have gone dark at least twice that I know of. No email, no website, nothing. Their support line doesn't even ring. Last time this lasted maybe an hour. So far today, it has been dark for over three hours. And I can't even reach them on the phone! As they are not far from my place of employment, I drove over to ask them what was going on. I got, "Oh we are rebooting our PBX server." When I said that all of their services are down and seems to be happening more often than it should, the person I spoke with said, "Yeah I'm not aware of any major issues." I left. I'll be switching as soon as I make other arrangements. Update 12/4 (the next day): Noticed GBIS's Facebook page had a post some 8 hours after the problem began (it is still not fixed). The problem involves several routers from their upstream provider. My biggest issue with all of this is the lack of communication. As their site was down, and their phone system alternates between unreachable and unusable for any sort of support, why did it take so long to post something on the only outlet they had left? I am disappointed. read more

OK yes its true that my roommate works for Great Basin Internet Services, and so I greatly benefit from getting free high speed Internet, and get to go to awesome Christmas parties and company parties at Wild Island....and a private pavillion at the Reno Balloon Races!!! ....*thanks*...... But to post an honest review here I will put my bias opinions to the side and tell all of you, that in 4 years (just about) of having DSL and wireless service from Great Basic we've never had any problems (I swear this isn't just because my roomie is their tech support!) Maybe once the Internet has gone down for a FEW minutes and then came right back up, but that's nothing to even worry about! Before we had Great Basin - we had Yahoo DSL (AT&T) and once we had Charter Cable and it sucked pretty bad, constantly going up and down, and if you tried to call tech support it was a very long wait time to get to speak to a live person. Then only if you were lucky did that person actually speak English! So I give Great Basin Internet 5 big stars and thanks for da free Internet and really cool parties!! 8-) read more

I used the service for over 4 years with no problems until about 5 months ago the internet was very intermittent and very unreliable. I was sent home to work due to COVID-19 and needed the internet to be extremely stable for a VPN connection. All was well until about 2 weeks into quarantine. I called for tech support to see what the issue was, sat on the phone for about an hour doing basic troubleshooting I already did before calling. I was told they couldn't figure out the issue and would receive a call in the morning with a resolution. Waited all day the next day after no call and decided I better call I have to work in a few days. I called spoke to a rep named Victor. He then proceeded to make me do all the troubleshooting again which didn't work the second time either. He put me on hold for about 30 minutes and came back on the phone pretending to be speaking to a rep from AT&T about sending a service person out to look. He even did the entire acting skit where he asked me if several windows of time were ok and made up a name for the other rep. I figured out Victor was not being truthful when the window passed and I ended up calling again to be told Victor never called anyone. There was no information on my account that a service call was made, period. I instantly canceled my service right then with the 3rd rep and called Charter. They installed it the next day, it's 10x faster and 9 dollars cheaper. 50 meg for 35 dollars and I have not had one single issue with the service in 5 months. I like supporting local business but not at the detriment of my career. GBIS almost got me fired from work lying to me because I was lying to my job due to the false information they were giving me. Terrible customer service and the only reason why you get 2 stars and not one is you went 4 years with no issues. Then all of a sudden things went south due to LAZY CS reps with no CS skills. Train them better. read more

Disappointed with current business model of the company. I have been a long time customer and since the company has been sold the new owner has yet to implement any quality control when it comes to technical support. Email service is unreliable so I would not recommend this company as a provider for any type of corporate entity. Their total lack of competency always amazes me and quite frankly I don't why we waste our money with these people. read more

Unfortunately I have to write the GBIS has absolutely horrible hosting service as well as horrible customer service. I have not had a time that I've not had to wait at least an hour on hold to speak with a customer service rep who often times is of no help at all. If you leave a number for a call back, expect a call back in days, not hours, not even minutes. Level one tech's are unable to be helpful and typically have a not my problem attitude. We had a client, at this point who no longer hosts with GBIS, who we needed us to backup and make extensive changes to their website. We had no CPanel access and needed our IP address white listed to access the database. It took 5 days and a call from our client to GBIS to get them to call us back. Did I mention that their hosting and customer service is horrible!!! Do yourself a favor and avoid Great Basin Internet Services like the plague. read more

What a Fantastic person Barry the President is. Thank you so much for the Great service Barry.

I have had their internet service for over 2 years now with a continued down turn in speeds. My average speed has been 5x2 at best when I pay for a lot more. Now that I have elected to cancel service, I am required to pay for the entire month even if I have service for a few days.. Too Bad.... We started out so good and here we are... read more

I was forced to select any stars. I think a negative count is required. I have been a client of GBIS for over 15 years. I have had DSL service from them for a number of the later years. In August 2013 after telling the customer rep I would be canceling the DSL in a few months and not being given any information about their cancellation policies I re-upped for a year rather than monthly. After I canceled they told me that with a annual plan the last 2 months are free so I would get no rebate on those months. Additionally, since I was continuing to be a client of their email, they would not give a refund on the canceled DSL service only a credit to my account. The credit is for more than 2 years for email. They say it is their policy but nowhere on their online policy is there such a notice. Also, strangely, Bruce Robertson is listed online as the CEO. However, in communications with GBIS management they say someone else is the CEO. I am hanging with them because I do not want to change my email address after all these years. However, I DO NOT recommend doing business with them. Besides, recently they have been having repeated email system outages. When I am back in Reno I may take them to small claims court. 2/18/2014 read more

I've been a customer for about 15 years. They have gone from wonderful to so-so. By the way they are not at 241 Ridge St anymore. They have only a PO Box address now. Two things I found especially great: I really like my e-mail address, and I like being able to call tech support and get a human with good service pretty quickly. In the past year or so the e-mail and to a lesser extent the DSL have become less reliable. I can still reach tech support fairly readily but they can't fix my e-mail problems. I am thinking that I may have to give up my beloved e-mail address and go with someone else. read more

I have been with Great Basin since I lived in the Reno area, although I now live near Denver. Now over 12 years. My experience with them has been excellent. They are always available for technical support, you get a real live person to talk to without pushing a lot of buttons, they are very courteous and helpful. I highly recommend this company. read more