I needed a hard drive repaired and they were unable to save the disc, but they let me know right away what the problem was and only charged me a very small service fee ($25) for advising me of the problem, I recommend this business and will go to them again in the future. read more

Amazing service. I will definitely come back here if I have any more needs. I came in, they were so welcoming and helpful and made my experience super easy and nice even though I got bad news about my hard drive! I came in to see if it was fixable but it wasn't :/ such a great experience although the news. read more

Friendly, knowledgeable, timely and reasonably priced. Highly recommend! I would definitely call on them again. read more

So glad to have found these guys on Yelp! They do live up to the great reviews they've gotten. Customer service is superb. They are honest and professional. My laptop overheated and bloated my battery. After going to a well known competitor, the competitor was making referrals out to other repair shops, even before examining what the problem could possibly be. I replaced the battery myself, but found that the laptop was still overheating. Brought the "old girl" over to Top Speed and found out the next day that the motherboard was fried. Boo Hoo, have to have a wake and bury the old girl. But before doing so, I will take her back someday when I get a replacement and have my hard drive copied over to a newer model. Top Speed rocks when it comes to pricing, customer service, and communication! I will be back! read more

Where do I start?... Last night my desktop started to freeze, and this morning it was still stuck... So with my minimal knowledge, I start to google why my Lenovo tower was displaying the blinking light.. Many forums going on and mostly for laptops.. I actually started researching through my neighbors app, then cross referenced with Yelp.. So happy that I decided to call and felt comfortable enough to take it in. Received a call just after 12:30.. and the problem was the Windows update (which was a big one)...of course it didn't help when I turned it off to reboot when it was stuck... nor my other half telling me todo that too!! This is a great repair store, with no cost in looking at my hard drive... Hopefully, I won't have any other problems, but if one should arise, I will certainly be back.!! read more

Top Speed Computer Services - IT Services & Computer Repair Near Me - Reno, Nevada

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I spilled water all over my elderly laptop and it died. After a few days, I took it in to Top Speed to see whether they could revive it. I also brought in a new keyboard I had purchased but not yet installed, so in case they got the laptop to work they could go ahead and do that for me. The next day they called to let me know my laptop was working and ready to be picked up. When I arrived, they told me that the laptop had run just fine as soon as they plugged it in, so they didn't charge me for any repair work. I love that they were honest about it! They installed the new keyboard perfectly and my laptop (formerly full of crumbs and dust) looked as clean as new. They seemed very knowledgeable and i will definitely come here again the next time I need any computer work done. read more

Highly recommended! I was ready to purchase a new laptop and they installed and cloned an SSD drive, due to the slow speed my laptop had. Now it works flawless! They are quick and professional! read more

The people at Top Speed Computer Services are reliable, friendly, and efficient! I rely on my computer for my small business, and when I've had emergencies arise they always get me back up and running as quickly as possible. We recently had them upgrade our business computer and they did a great job, my computer is running like it's brand new. The prices are reasonable and turnaround time is quick. I wouldn't go anywhere else! read more

My home PC died and I needed to empty it of my personal information. I brought it in and within 24 hours I got a call to say it was done. I highly recommend Top Speed for your computer needs. Outstanding customer service!! read more

Computer repair is one of those services you never want, and when you need it, you need it NOW! My wife's laptop suddenly would not start except for a terse message that said "Operating system cannot be found." I put out a request for estimates on Yelp, and within an hour got back a detailed explanation of what was probably wrong (including things to check before I brought it in), best and worst-case scenarios, and estimated costs. I took the laptop over shortly after they opened on Friday, reaffirmed the various cases, and got a call around noon that it was ready with a new hard drive and Windows installed. I got back the old hard drive packaged for shipment with two recommendations of places that would try to recover the data on it. Top Speed lived up to its name! Marie and Chris Kissinger, the owners are great and this business is worth supporting. I don't always take my computer in for repair, but when I do I want Top Speed. read more

Needed a laptop battery replaced. Staff was efficient, friendly and communicated well throughout the entire process. Price for the work was very reasonable. read more

These guys were so nice and patient! I brought my MSI Raider GE76 laptop here for heating issues. They listened to everything I had to say and even though I was cracking down on having the thermal paste done by end of the day, they did just that! Will definitely come again. Very nice people! read more

My daughter locked herself out of her laptop. She did not know the password and could not figure out how to get in. She was in a panic and we had to get it fixed right away. The technician was great. Dropped everything and helped her fix the issue quickly and got her on the way to her her first day of class. Price was very reasonable. read more

Jeff was great! My computer has been working so smoothly--lots of "bad" stuff that Jeff removed. He got here at the time he said he would arrive and he got right to it. Happy, happy, happy! read more

Chris, Marie and Sean are the ultimate best computer team in Reno and beyond. I have been using them for over 10 years and have never had better service. As a CPA I strive to keep my computers up to date and also have someone I can trust to work with my clients. There is not a better team than Top Speed. Highly recommended!!!!!!! read more

Will assist with any/all computer problems. If you have any issues with your internet they are HAPPY to help over the phone. Always helping you save money as a consumer. Really friendly staff and technicians. Locally owned and operated so it helps Reno NV small businesses!!! read more

Hello - it's late Tuesday afternoon and I just had the Pleasure of talking with Chris. I have an all in one computer with a cracked screen, Chris was so Pleasant, Kind and Patient !! Shared his knowledge so that I could understand in Simple terms. He also gave me a bit of advice on what to look for in a new computer, Thank-You Chris read more

Came in to see if my laptop could be fixed they responded fast to my request on yelp and were able to salvage my drive for a good price. Very professional and fast I would come here again. They called and responded to my questions during the process of looking at my laptop as well. Thanks! read more

Returned here as the service I received in 2019 was so good. Marie, one,of the owners,is very thorough and knowledgeable. They bill in increments, so if your computer fix is not too extensive, it works out well They are easy to communicate with and very professional. Once they have your,computer, they are good about staying in touch with updates. Recommend highly. read more

Back in 2018, Chris came to our shop and swapped all the old files over to our new computer. It took him about 90 minutes or so. The new guy took about 4 hours to do the same job. I heard Chris is in Vegas now. read more

Couldn't get my computer to boot. Took it in at 11:30 am and it was fixed before noon. And it only cost $25. The customer service is incredible, the computer tech is friendly and fast and efficient. Highly recommend this place for computer issues. read more

I am very happy with the services these folks provided. I had a very old drive that was unusable and had a lot of very important data. I needed that data transferred onto a new drive. They were able to transfer that data at a reasonable price and we're very friendly and helpful along the way. These folks understand customer service. I am very happy with the service they provided. read more

I had been checking around trying to find a computer repair shop to help me rebuild/upgrade my 4 kids computers. I settled on Top Speed after some research/calling around and could not be happier. Their pricing is some of the most fair I have seen. They did not charge me for diagnostic work, and even stretched the term diagnostic (in my opinion) to save me more money. As in I said "I authorize this work" (with full expectation to pay) and they came back with an issue I was aware was a possibility of and didnt charge me for it/the work done to get to that point. As someone that had to budget for a while for these upgrades I was beyond happy for this. Turnaround time is incredible. Every time I go in I make sure I mention I wont even bother them for a week (unless i need to make a change/ask something unrelated to when the work will be completed). They always are done ahead of time. To the point I feel bad having my stuff sit there. But what really does it for me is that they are very friendly and personable. They never make me feel bad for asking even the dumbest questions. I cant recommend these guys enough. I have never been more confident in work done on my computers than I am when I leave their shop. read more

I had a small problem on my computer and again went to Top Speed. As in my last review, they could not have been better. Sean made an appointment and fixed it properly right while I was there. I am SO glad that I found this resource in Reno. read more

I chose them because of the great yelp reviews. Well they're all true! Did a wonderful job on my very old pc. Very reason price. Plus very nice people! read more

I will definitely be using Top Speed Computer Services again in the future. Now for my story... I wanted to upgrade my computer to 256 GB of memory which was twice what my CPU was rated for and twice what my motherboard was rated for. (I have an MSI X299 Tomahawk motherboard and i9-7940X CPU.) I had called MSI and they said this would definitely not work but MSI's support is just awful and they have misled me before. A key thing stopping me was that the CPU cooler was barely over some of the DIMMs so I would have to pull the CPU cooler to replace all of the DIMMs. I did speak to Corsair (who have excellent support), the makers of the memory, and they gave me information that showed the memory would likely work so I rolled the dice and bought the memory and installed one stick to see if I could get past 128 GB which was the hard limit I was worried about. This worked and I now had 144 GB of memory installed. Initially, Top Speed Computer Services called after working on my computer and said they got a BIOS error saying that the motherboard didn't support so much memory. But since I knew 144 GB worked, I said, well try one less DIMM, etc. to see what will work. They called me back an hour later and said they had gotten all the memory to work by adding one DIMM at a time. So I now have 256 GB of memory or a quarter of a terabyte of memory! (I also told Corsair about this 1 stick at a time trick.) The reason I am giving Top Speed Computer Services five stars is that: 1) They found that the computer shop that had assembled my machine had screwed up and had not installed the CPU cooler correctly. (And this computer shop had a very good reputation when I used them.) They found a way to make the CPU cooler clear the DIMMs with plenty of space so I can replace the DIMMs in the future without removing the CPU cooler. It turns out the CPU cooler had an option so it could make extra space for DIMMs that have LEDs on them as mine have. In addition, by making this fix, they were able to reposition the cooler so I got access to another PCIe slot in my machine which is helpful as I have now added a sound card to my machine which would give me zero slots available if they hadn't provided me with one more slot. (I have a lot of stuff installed in my machine including a graphics card that takes up 3 slots.) In fact, despite the fact that my CPU cooler is huge at 7.5 inches x 5.9 inches x 6.3 inches, I now have access to all my PCIe slots. 2) They only charged me for one hour of work even though my tricky situation required two hours of work. They are the second shop to charge less hours than were worked because shops often learn from the advanced things that I try, but I definitely appreciate this! Top Speed Computer Services also replaced my thermal paste which lowered the temperature of my CPU by about 10 C which was quite helpful. Thanks to the new thermal paste, I was able to overclock my machine a bit more so my machine now has more memory and is running faster! (In addition, the new memory was 3200 MHz compared to the old memory which was 3000 MHz.) For those who care, I got a bit more out of my CPU by setting CPU Core/Ring Voltage Mode to offset mode and then increasing the CPU Core Voltage Offset to 0.15 volts so my system would be stable at high speeds. read more

I cannot speak more highly about this business! They did what they said they would do, when they said and for how much. Extremely nice and answered my questions when I called for a clarification the next day. Fantastic service, wish they owned a plumbing company read more

Very happy with the service I received. I was traveling and my external hard drive crashed. Came here and they were able to quickly diagnose the issues. They are super kind and likable and definitely know what they are talking about. The next time I'm in Reno and need some computer help I'll definitely be back. read more

Such incredible people who did a service of our computer and at a surprisingly I expensive fee. I will be buying an upgraded computer from them as they will customize it for us! read more

Excellent and fast service. Competitive pricing and they gave me good info on what type of computer to purchase snd what are the recommended retailers. HIGHLY recommend read more

Brought in old laptop for repair. They evaluated at no charge and although motherboard was dead service was responsive and friendly.

Recent power (and Wi-Fi) fluctuations caused my laptop to not boot up. Tried various remedies that were on hand but to no avail. Found this gem of a business and decided to take the computer in to see if it was a major or minor issue. Was greeted at the counter by Sean - the owner. He listened to the scenario, then proceeded to hit a few keys that only a trained expert would know about and had the laptop humming in less that a minute. Took no money for his time but accepted a well deserved "thank you". This kind of honesty and customer support / relations is the reason for the high marks of this review. Be assured that if I ever need expert computer services again, Top Speed and to Sean I will take my business. read more

When you have trouble with your laptop, it can be a very stressful situation. Top Speed is a great service to help in that situation with timely repair at a great price. I appreciate their responsiveness as well as the knowledgeable explaination. read more

I was panicked when my invoice/tag system at my business stopped working. I called and within 20 minutes the technician was here. And, within another 30 minutes my system was up and working perfectly!! I could not be happier!! I will definitely be using their services going forward. Great job Sean!! read more

As a small business owner I rely heavily on my computers and devices running optimally. Luckily, I have Top Speed Computer Services on hand for any challenges I might encounter. When I run into an issue and I need expert IT help, I call Top Speed and usually they create a remote session to help me out right away! Their customer service is outstanding and I always enjoy working with them I cannot recommend them enough! read more

I wish I could give Top Speed a 10 star review. Here is the story: I was working on my 13 month old Lenovo one day when it just - poof! - stopped working. I spent about 3 hours in call tree hell with Lenovo, who wouldn't cover the work under the 1 year warranty, and said it'd take about 20 days (including shipping both ways) to get my computer fixed. Lenovo did many different diagnostic tests with me on the phone and they had no clue what the problem was and how much it would cost to fix. I went to the Genius Bar, and those people were perplexed as well, telling me to mail my computer to Lenovo. As someone who runs her business through my computer, this news was devastating. I found Top Speed through Yelp, and emailed them out of pure desperation. They immediately wrote back and asked me to bring it in. At first, they recommended helping me get all the data off my computer before I mailed it to Lenovo, where the machine would likely get wiped clean. But the next day, I got a call from Top Speed saying they thought they could actually fix the computer with a new part, which they ordered with expedited delivery. I received daily phone calls with updates from Top Speed on the status of the part, and when it came in, they immediately got my computer back up and running. For a whopping cost of only $100. The fix itself took them less than an hour, and I only had to wait a few days for the shipping of the part they needed. That is so much better than 20+ days without my computer! I swear I wanted to kiss them I was so happy. I've learned my lesson. Next time I have a computer problem, I'm going straight to Top Speed, and skipping the call tree hell of either Lenovo or Microsoft! read more

The best internet and computer services providers in Reno! They are knowledgeable, quick-witted, and provide stellar customer service for their clients. read more

My laptop is back. Boot up and performance had lagged on my Dell laptop that was only a couple of years old. Chris' diagnostics discovered the problem and he had the solution. Problem fixed the same day. You can't ask for more than that. A shout out to Marie as well for moving the process along from start to finish. Will use Top Speed going forward on all computer and network-related needs. read more

Found this service via Yelp. My hard drive went down....brought in and picked it up the next morning. Fast, efficient and friendly service. Would definitely recommend to others! Jeff read more

We have used Top Speed twice now for emergency computer repairs and both times they were very prompt and thorough in fixing the problem. They completely understand how important it is to get their customers back up and running. I feel their rates are reasonable. And the best part, they are very pleasant to work with. I have no reservations in recommending them. read more