Requested a quote and information about the services, as I was tired of the company I had that wouldn't offer any deals for a long time subscriber. Plus, the aforementioned company that starts with Spect*** has lousy customer support/service. Got the quote and was happy with it, they scheduled the install, the technician showed up on time, did a great job with the installation and left everything just the same as it was. So far, after a week, have absolutely no complaints or issues....speed is top notch...no glitches. Anything that saves a bunch of money, and gives you better service is a win in my book....also, it's a local company read more

SkyFiber Internet - Download and upload speed.... - Telecommunications Near Me - Reno, Nevada

Since upgrading to maximum-data rate service in February of 2025, short term intermittencies have disappeared. Instead, there have been seven multi-hour losses of Internet connectivity. Our microwave radio relay changed from Fred's Mountain to Peavine peak when we installed the maximum-data rate equipment. According to SkyFiber, their relay station on Peavine peak does not have backup power, and so every time NV Energy loses power in the area, our Internet service is lost. Communication with customers when outages occur is slow. read more

Living in rural Nevada both ranchers over 104 Acres Skype of fiber as not only provided me excellent internet no limits on any internet I use or streaming then nicely installed the receiver on the roof and since I've gone with them now I believe it's going on year three never one issue and if my internet went down it was due to my router here and something I did I called them and right away they sent guys out they are amazing I don't know why anybody would rate them poorly for the little amount I pay per month at $69 a month there's no one better with unlimited that Services us out here on large acreage in Nevada read more

We have been customers for many years. Very few outages. They have regularly upgraded our equipment at no charge. They have employees to answer any phone calls. The few service calls were by friendly, professional employees. Rates are reasonable. We have recommended them to many friends. They are due here today to install upgraded equipment. read more

I just went through Cyclone Bomb type Bad Storm (Jan 2 to Jan 23) with these guys. They're Better than PG&E,!! I was down 11 Days with no Electircity but with my Generator going I was only down 10 hours with Sky Fiber! I know they has horrific issues to deal with with this same Storm, But These guys stayed with me , let me know what's going on and how long I would have to be without Internet connectivity... I have a Land Line Phone that did not go down with the Power. and I was in repeated contacted by Sky Fiber who did all they could to get service Back online ASAP. That's all anyone could ask. Thanks Skyfiber. when things go really bad, You guys ROCK !!! read more

They did a nice job with the installation. The service is quality so far. No complaints.

I signs up the Internet two weeks ago and I got to say I like it a lot better picture than spetrI'm I was always losing the service. but with these guys my service has not improved a lot with the quality of the pictures and sound that I get plus they answ the phone you not talking to a computer plus the pride I'm paying for them I'm saving $45 a month only that I should add is when they come to issta the service they need to be dressed better and polite one of my guys didn't knock to come in or wasn't dre properly read more

The technicians came out yesterday, 2/7 and installed the equipment for Internet service. Later that day I had no Internet service, I called technical support and was told after 20 minutes of being on hold that they have no technical assistance for my problem until Monday. Unacceptable. read more

We recently upgraded our service to convert to YouTube TV and a bunch of apps. SkyFiber has been OUTSTANDING in assisting us.

they never answer the phone, no one seems to know what the hell other employees are doing. you can never get a tech out on time to repair what is broken that you are paying for. if you can go anywhere else than skyfiber do it!!!! this is a shit-hole company with crappy service when you need it and that is if you can even get a human on the phone!!! read more

Everyone is so helpful and they really do care about providing you with great service. They helped locate the antenna so it was mostly hidden from view with great service. Thanks again team!! read more

This place is bullshit. If you can go to ANY OTHER internet provider please do. When I signed up I set up auto pay. I'm a busy person, is it my job to check, yes it is. 5 months go by and the internet gets shut off. That's ok it was my fault so I pay it over the phone with the secretary. And AGAIN set up autopay. Two months go by I get an email saying it's past due, so I call and pay it and set myself up on autopay FOR THIRD TIME. I get a fucking email today from DaNiEL. "Your invoice is two months passed due" FUCK DANIEL! Why? WHAT IS THE DISCONNECT HERE?! What am I doing wrong. I obviously made the wrong decision picking this trash ass company. Service sucks, I lose all internet service by 9pm, customer service sucks. The secretary is a nice gal and very helpful. read more

Sky Fiber is the best satellite internet provider. I went to Sky Fiber because I was woefully unhappy with my cable internet. Their installers were friendly, helpful and very knowledgable. Their sales force is fantastic, and I haven't had any of the problems I had with cable internet. The downtime is negligible, and the speed is great. I don't have any trouble streaming, internet surfing, or game playing on all of my devices. I can't recommend them highly enough. They are great people with an equally great service. read more

Frequent outages, slow speeds and delayed servicing of those outages, we have not been impressed. When our contract is up we are cancelling. StarLink is the way to go in our area. read more

SkyFiber is good when the connection is up. The time to get customer support when the connection is down is quite lengthy and often doesn't resolve the issue. The speed is also good when the connection is up, but I would prefer stability over speed. I will be switching to Starlink as soon as it becomes available. read more

We have been without service a lot lately. Price is extremely high for the quality. The upload and download speeds are extremely slow compared to other providers in town. read more

My experience with Sky Fibre Internet was very positive. Their service representative was very helpful and thorough throughout the entire process. read more

I had been looking around for another internet provider and spoke with a nice lady in Sales. She actually took the time to answer all my questions about delivery on speeds and soon realized it'd be a perfect fit for me and my boys who are gamers. Very glad to have signed up with Sky Fiber Internet and would recommend my family, friends and neighbors. read more

We cancelled the horrible Hughesnet experiment and tried Skyfiber, as we recently moved to an area where internet service is limited. We have the least expensive speed, but it rivals previous Uverse services. Our kids game, streaming on multiple devices, hubby working on computer, no problem. Our neighbors are happy they switched too. We've been on for 6+ months and no complaints. Great service! read more

Their motto is, "we give a damn!" and it couldn't be further from the truth. High prices for low speeds. Customer support is non-existent, no one ever answers the phone, whether you're trying to get their tech support or accounting. Speaking of which, they can't keep their invoices straight and have double-charged us to the tune of $449. I can't wait for the day when we have another option. read more

We have had stellar service with Skyfiber for 1 full year now. We are rural and they arranged for an install quickly and efficiently. We have never experienced an outage....although they likely occur it has never been our experience. We have speeds that exceeded our expectations as well. Having a great experience with this company. read more

Worst internet provider in Nevada. If you need a useable internet service then look elsewhere.

We have had sky fiber for 18 months now and would NEVER recommend them to anyone for internet. Everything was great for the first couple of months, but the internet has been consistently slow or completely down consistently for over a year. We are currently unable to even stream a single movie or TV show!!! My husband has emailed the company without a response (they stated they never received the email) and when my husband has called, it has not improved the speed of our internet. We finally got frustrated enough within the last week that we decided to switch providers, but SkyFiber informed us we would be in violation of our contract and would owe the 5 months left on our contract. We are livid that they are holding us to a contract when we are not getting the internet speed they promised us!!! Please, do not go with this company. You are guaranteed to be disappointed. read more

SkyFiber Internet - This is what the quality looks like of me trying to stream a television show - Telecommunications Near Me - Reno, Nevada

I live off of Red Rock Rd in Reno Nevada. I had Hughes Net for internet service , it was awful. Downloads were slow and gaming not possible. Direct TV was the only entertainment satellite available, but no internet. So I had to have two satellite dishes with two different companies. Both provided poor reception, especially during high wind, which was the norm where I live. I canceled Hughes.net and replaced with Sky Fiber. Awesome service compared to Hughes.net and Direct TV. I was able to get rid of both DIRECTV and Hughes.net and have much better internet connection and entertainment programs vs the two satellite services I had. No interruptions from wind or weather, unlike Hughes or DIRECTV. As a result, I have awesome internet ability and so much better entertainment tv, for half the price of Hughes or DIRECTV. Granted I subscribed to Hulu and Amazon Prime, but still 50% less than what I paid for before. Only negative was on of my older televisions wasn't compatible with using apps like Hulu. read more

Sky Fiber is the best internet company we have ever had. Service has only been interrupted 3 times in 5 years and each time they get right on it. They always call me directly on the phone to insure we are up and running again. This is a company cares greatly about excellent customer service. I give them 10 stars if I could. Sue read more

WORST internet provider I've ever used. The service was "spotty" at best and NOT what I was promised by their salesperson. Service was very difficult to reach and I would have to try several times. I got rid of them and 2 years later, in the midst of the global pandemic and financial melt-down, they decide that now is a good time to get a collections company! BAD company, BAD practices. STAY AWAY FROM THEM! read more

The Sky Fiber team was a pleasure to talk to when we called to inquire whether they could provide our office with service. Tom discussed the costs involved and the monthly rate, and within a few days Tim the installation tech had us up and running. The service itself has been running wonderfully since day one. We've had the service connected for about 3 weeks now. We run a children's shelter, so besides our office PCs, we also stream movies for the kids. We are very satisfied customers! read more

Sky Fiber helped me when I was in a time sensitive Jam. I spoke with Tom and explained how charter had failed to get their equipment up and working and how I needed a static IP today - Tom was able to rearrange their schedule and get someone out within the hour. Tom & Sky Fiber are amazing! read more

I have no idea about their internet service, but I can say that whoever drives the Ford Expedition with their business advertised on the back, drives like a complete jerk. They were driving 20+ miles over the speed limit west on Greg St. today, weaving in and out of traffic. I have a teen driver who was driving and she was terrified. Please slow down and respect other people on the road. Especially when you are clearly advertising a business. read more

If I could give 0 stars I would. You guys suck. Internet goes down everyday,no one calls back. We pay way to much for what we get and have to deal with. Fix the issues guys! read more

Terrible after hours customer service. We have the same issue monthly and they have no answer and hardly return calls let alone fix the problem. If there is any other opportunity for you to have another ISP I would highly recommend it. If you have no other option ( like us) then just be prepared to pay a premium for lack luster connections and even worse customer service. read more

these people are ridiculous. I have been with sky fiber for over a year and I couldn't ask for better service. I have very very few outages, and when I call with a problem I always get help. They even came out when it wasn't there fault that I was down, every one has been supper friendly and the longest I have had to wait for a response from someone was about an hour. there couldn't be a bigger difference from my previous provider (hughesnet) I wont be switching anytime soon. read more

This is ZERO stars!! After months of internet being out everyday they sent a 'tech' out..he said he was 'on his way'..just left the shop coming straight here..1 hour later (its a 25 min drive) still no tech..2 hours later he showed up unapologetic explaining he went to lunch..where? In California?..he 'fiddled' with stuff another 2 hours with no results..my husband pointed to a tower in line of site & asked why we were not pointed at THAT tower..the 'tech' said that would not work..huh??? I found out later he was too lazy to climb up & move the dish..my son is in the military..I get to see him maybe once a year..less if he is deployed..I missed an entire day of seeing him at a luncheon the rest of the family was at!!..finally it worked (even without moving the dish)..for awhile..again months of on & off internet..Dozens of phone calls later..one included an employee telling me, "ya, we just haven't gotten around to you!" I work from home..on the internet..missed more deadlines than I can count..so I asked if he was getting paid right now..he replied, "yes"..I said, "well I'm NOT!" He hung up on me. Finally, they came out and moved the dish to point at the tower we asked about the year before..for our 'inconvenience' the owner Mike Trim said he would 'credit' us 1 week..I know..I know.. yippee right?..so I just dropped my pmt off (less 1 week) the invoice printed out with a note explaining less 1 week..-14 bucks.. when I got home I had a nasty message from Savannah saying I owe 14 more dollars..and I had an e-mail with 2 attachments..1 showing the full months invoice..1 showing the $14 owed. I phoned her explaining maybe she should have asked mike to confirm my note with the weeks credit deducted. Savannah said I'm a little overwhelmed with a stack of checks to post..but she had time to call me..leave a message AND attach 2 invoices in an e-mail & send to me..(probably quicker to ask mike about my note) I'm hard pressed to recall ever dealing with such an inept company with the snottiest (is that a word?)..most rude employees to boot. read more

DO NOT GIVE THESE PEOPLE YOUR MONEY! I created an account just to talk about how terrible skyfiber internet is, that should say something to any of you prospective buyers. I have had skyfiber for over a year now and, as someone else stated in their review, the internet was perfect, as promised, for the first couple of months. Since then it has consistently gotten worse. There are multiple outages on a daily basis as well as constant ups and downs in speed. I also suspect them of throttling my internet as downloads will begin quickly and slowly decline in speed the longer they go for. We pay $150 a month for what is already promised to be a quarter of the mb/s of charter (the "premium" package) but sky fiber can't even fulfill that and they usually give us less than their most basic package promises. I call them about once a month to complain only to be told they will look into it and call me back. They never do. Worst part is we are locked into a contract and have a stupid satellite dish attached to our house now. If charter or at&t serviced where I live, I would change over in a heartbeat and pay two bills until my contract is up. That's how much I hate their service. Not to mention they have EXTREME latency issues (I have used multiple latency tests to prove this) so if you are an internet gamer, steer clear unless you want to jitter wherever you go. Only one to two people can watch Netflix at a time on medium quality, though I was promised the whole family (5 people) could in high quality with the package we chose. Their solution when I called them? Turn down your video quality. Yes, because we, as customers, should have to work around you not pulling through with your promises. Lastly, I have asked for them to come service our dish/re position it to see if that helps and they never have. Again, that's one whole year without any service whatsoever. They are a lazy company that doesn't care about their customers. The only 5 star review on here must be one of the owners posing as a customer as I have never experienced anything close to what they claimed to. Negative stars if I could. Being a small business owner, I hate to wish ill on another small business, however this company should not exist and I hope they go bankrupt before the end of the year. Either that, or look at these yelp reviews and realize that their customers are important, even if they have them locked into a contract. I learned my lesson. I will thoroughly research any company requesting a contract. **** you skyfiber. read more

SkyFiber Internet - I pay for 15 mp/s download and this was my internet when I tested it tonight. Skyfiber is the worst internet provider in Reno. Period. - Telecommunications Near Me - Reno, Nevada

We live outside of the city limits and have limited choices. We're very happy with our current service with sky fiber. It does go out very once in a while but then again so does our power. I always recommend the service when our neighbors ask which is the best WiFi in the area. read more

Nov 2017. Signal and speed are awesome. Movies, bingo. My business, bingo. Service and communication great. Live in West Washoe Valley and last week had 50 mph gust, no interruption in service at all. I am so happy because I had ATT DSL for a year, headaches. Very happy now with Sky Fiber. read more

Would give 0 stars. They promise what they cannot deliver, never a call back or email back when problems. Internet goes down almost every day. Bradley states he is an owner, but yet, he is the one who does not call back or email back. I do not recommend them at all. read more

Boy oh boy, where do I begin? Most importantly, you cannot call yourself a Fiber-based ISP unless all your connections are pure fiber end-to-end; even AT&T is smart enough to call their DSL, DSL, their FTTN Uverse, and their FTTP AT&T Fiber. Is my service FTTP? No! *laughs insanely* Is my service FTTN? No. Oh well then the only other option is that my service is over copper right? Nope, wrong again. My service is Line-of-Sight. Fun fact: LoS is less useful of a technology than WiMax (remember that?!) So what does LoS mean for the end-user? When the latency is low, and it rarely is, I usually end up getting my 10 up/down and it's symmetric, as it should be. The rest of the time, my latency is 200+ and I'm reduced to the speed of a few thousand bauds. You read that correctly, bauds. Speedtest only registers a 0.01 when the latency is above 200 like that, which it usually is, especially when something as small as a bird fart can affect signal (no joke, pollution can interfere with signal quality, among a plethora of other things). So ultimately, with the huge technical issues I've had, combined with the usual shoulder shrug from customer care *note: this is a business account, I've decided to leave Sky Fiber this review. If you ever read your reviews, here's a friendly hint from an extremely fed up customer: "Man up, reach in your wallet deep, and upgrade your pitiful infrastructure." Else, Spectrum and AT&T will edge you out in the competition. As a final note, I'd like to add that Spectrum has already wired our building for their Gigabit Business network, and very shortly we will leave antiquated technology in the dustbin of broadband history where it belongs. I hope this review was as instructive as it was scathing. read more