I was having issues with my cell phone. I couldn't call or text. I went in and they fixed the issue in 10 minutes. Great service!!!!!!!!

I'd give AT&T about 3 stars overall. The billing process is straightforward and usually accurate, which I appreciate. However, the service quality has been pretty disappointing--coverage and reliability haven't met expectations. It's decent in some areas, but there's definitely a lot of room for improvement. read more

Spare yourself! Don't come to this store and don't go through the representatives that go to your home around here. What should've been a nice seamless process of getting our home WiFi set up, turned into being sold on a wireless phone plan too where they did not follow through with the promises they made regarding their promotions. It's been nearly 2 months since the process began. We had to hunt the representative Marcelo down for him to come grab our old phones which was needed to get the promotions going, meanwhile we were charged for our 3 lines we had with our old provider that Marcelo failed to remove from our account even though we followed up multiple times to get him to remove them. He then ghosted us because going through his paramedic program was more important than also seeing his customers with AT&T through. So we passed the 30 days that they give you to turn in your old phones, EVEN after contacting him plus my husband trying to take our phones to this AT&T store (supposedly they couldn't receive the phones since they're separate entities?). Fast forward... many phone calls, including being transferred around with every department telling me they couldn't help me get these charges removed (charges due to Marcelo's f**k up). 2.5 hours later on the phone a supervisor with the customer service billing dept. said they couldn't remove them because unfortunately those lines had still been connected (again, Marcelo's f**k up), even though they could see no usage had occurred. Marcelo was also scared to talk to his boss about getting them removed, on our behalf, since he was already in hot water due to all of his mistakes with this. Finally when he came out of the woodwork to collect our phones and try to make this right he kept giving every excuse of why he couldn't see this through. His assistant manager Mariah was conveniently on vacation for the next week. He told me many times he'd set reminders to contact his boss Brandon, to contact me, to contact Mariah, and never did he contact me. I had to call him to follow up each time. Our bill is now due tomorrow 6/11 and the charges are still there of course. He didn't answer my phone call yesterday, I couldn't leave a VM as it was full or not set up, so I texted him. Do you think he returned my call or text? Of course not. We're really regretting making the switch to AT&T and still considering switching back to our old carrier. If you want to avoid months of a headache, promise breakers, excuse makers, people who ghost you, a lot of running around and dozens of phone calls trying to advocate for yourself and what they promised, then don't go through this store or the local at-home representatives. read more

I had no choice when I moved into new house, ATT was it. I called ATT and after spending some 3 hours on the phone they talked me into giving up my Verizon which I had for some 22 years. Bundle package. I kept having to give my credit card number to her. Once for Cell or Mobility,again for internet or is it wifi, and again for Direct TV. They promised me a $300 credit card, never got one, told me i needed 500 megabytes, I do not have 15 devices I have 4. Cell phone. I-pad, tv and a laptop. Nightmare from hell, you call the number for cell phone or mobility our universe. They lie,everything is one big lie Then went I Accessed my ATT APP. I could not get into it, I needed passcodes, or pass words, for each service. I have a few accounts well know bank in the area. I have one user ID and one password. I can access every single account to transfer funds, see balance. Yet they need me to reset my passcode or password for ever device and if you do not remember it, you cant change it either. WTF. When I First signed up and they give you $5 off for each service Cell phone call it for what it is, WiFi, internet, tv. They everything they sucker punched you over the phone by bundling all your service was one big bullshit. I went into the store only signed up almost 2 years now. Told the guy my problem and he said why didn't you just come into the store? Now, I went in last week to drop my cell pone bill cause I am 55+ they don't even tell you what you can have a discount for being over 55+. Well the guy sort of blows me off tells me it will be around $50 from $78.89 then sends me an email that it will be $69 in change effect in 2 months. WTF. Called to check and now it's $45.45? I have no idea how the hell this company stays in business, also told I have a 3 year contract well I do not have a contract. AT&SHITY. RUN. read more

Thank you to IRA Franco for your excellent skills to reset my iphone. I was not able to send photos and that was so upsetting. As a photographer and Elite Yelp reviewer, I need to be able to send and post photos...and you fixed my phone! Yea!!!! This was a Five Star Customer Service Experience for me at the AT&T store in Sparks. Thank you again IRA and great job fixing my phone. Excellent job! See you soon. Julie A read more

AT&T Store - Ira Franco, thank you Ira for your excellent service and skills in resetting my iphone. Now I can send photos again. Julie A - Mobile Phones Near Me - Sparks, Nevada

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There was zero waiting for customer service. Dillon helped me with billing on my account. He was really nice and knowledgeable. Everything was handled in this store and I didn't need to call the main store because Dillon handled everything. The selection is always good and I enjoy the electronics I've purchased. It didn't cost much to get my account in order. read more

oh my goshmy phone went berserk on me on TalkBack I could not figure it out for the life of me three different people tried to help and they we couldn't figure it out so we went to our closest AT&T store it literally took Trace 3 seconds to get my phone back to order when it took me 8 hours to try and figure it out thank you trace you are a lifesaver visit AT&T if you have an AT&T phone that you bought they will help you no matter what I am the happiest girl right now in the world thanks again Trace you were awesome read more

I stopped in on Wednesday after work to inquire about my plan. I changed from Verizon to ATT about two years ago on a promotion that if I stayed with ATT, my iphone upgrade would be free. Turns out they have me on a three year plan, not two, so I was a little frustrated by that. But as far as actual service and the location: the store was clean and welcome. They seemed to be fully staffed as my wait time was just a few minutes when I was quoted 15-20 minutes for wait time. The guy that helped me was super nice and willing to listen. When there was a question as to why I had two accounts associated with my phone number, he went to his supervisor for clarification rather than making up an answer. Would definitely recommend this location as all staff was friendly and helpful. No one seemed unhappy to be working there or not eager to help. read more

Ordered a product for me because they did not have it in stock. Ordered the wrong product. When I came back to the store, they still didn't have it, so they sent me out of my way to a store that supposedly had what I needed. That store only had a more expensive version and told me to take the return to a UPS store, that they couldn't process the return. the UPS store would not take the return, I discovered after waiting in the Christmas line. Called their customer services, no, accessories have to be returned to a store. Wasted my time and energy. No respect for the customer. read more

Dylan was so good with us. Very down to earth and all around good person. We hardly waited and he has such a great personality. He was fun and attentive. Wonderful experience because of him. Thank you, Dylan! I hope I'm spelling his name correctly. read more

Arrogant and rude employees, zero customer service...they are only there to take money for phone and watch sales. They literally don't do anything you can't do online. I ended up paying off every device just to be done with this company. read more

I've been to this location twice now for different reasons. I had some non trusted apps that was slowing my phone down and the tech was able to fix all the problems with my phone. Another visit I needed a sim card replaced. Both visits cost me nothing and Both times they spent time with me. I will always return to this location.. read more

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Beware of the bait and switch. My wife went in with three phone to trade up. All three are paid for and out of contract. The sales man Izoac looks at the phones and explains that two of the phones have cracks in them. He says if you get them fixed you will be eligible for $1000 dollar towards a new phone. We order three new phones which are not in stock. He tells us that if you get the phones fixed and bring them in within 30 days, we will get the credit and the new phones will only cost $300 bucks each. The new phones arrive 2 days later. We spend $600 getting the trade in phones fixed. Another$465 getting cases and screen protectors for the new phones. We go in to exchange the old phones and the offer is $350 per phone leaving us with a $3000 dollar bill on top of the $1065 we have already spent on the accessories for the new phones. Izoac admits to telling us that, but the manager says he is new and should not have told us that, but they do nothing to right the wrong. Horrible. At one point they tell my wife if she cusses again they will throw us out. We tell them to take the new phones back and we will go to Verizon. They then tell us they are going to charge a restock fee. They then explain several ways of exploiting their system by buying phone of the internet and the returning those for a higher credit. This store should stick with the offer quoted. The restocking fee was the icing on the cake. Bad business practice ATT and whomever owns this store. Bait and switch and lack of follow through on deals that are made. Train your employees or eat the lost when they mess up. You should be ashamed. Get it in writing or buyer beware. Bad business practice with no recourse. Go to the store on Plumb Ln. they will assist you. read more

Rude and disrespectful. I came to pay my phone bill in person and the next day I get a notification that my bill is still due. .??? I call them and he immediately shuts down my conversation and questions and tells me to call customer service ?! Everyone that works here is rude and unprofessional. This isn't the first time I've had problems honestly this whole store needs new managers and workers. If I could give zero stars that would be more accurate. read more

The representative Ashton did a great job for us again today at the ATT store in sparks on Los altos!

Katherine Nuñez she had great customer service and is very nice person. She also had an amazing personally she helped me with everything i needed. She was very helpful. I would definitely go bad and ask for her help. read more

Terrible service each time I've been there over the past few years. The employees are not friendly and they make you feel like a burden to get your name on the wait list. I went in to give my old phone back after purchasing a new iPhone 15. There were 5 employees assisting other customers and probably 8-10 people waiting. There was one person who came around to start putting peoples names on the list, and as people were asking quick questions he was walking away from them ignoring them to go to the next person for their name, he also didn't say a wait time he just said it's going to be a long time to us people waiting. I completely understand being busy and being backed up. But it's not hard to address quick questions and atleast acknowledge people. If they are going to run great promotions that bring in heavy traffic, the employees could be better prepared for the traffic or they possibly need more staff, and could possibly ask other stores for help. I called 2 other AT&T stores after leaving there with my old phone still in hand; one closer to my house and one at Legends shopping center and both stores answered the phone within 2 rings and were happy to assist. They said they had multiple agents available and could easily get my situation taken care of. The "long time" you will spend waiting at this store, you mine as well take the 10 minute drive to Legends and save yourself the wait. Again, I completely understand being busy and the holidays are right around the corner, but atleast acknowledging your customers could go a long way and people wouldn't mind waiting for your services. read more

Don't let j.v tabbada help you! I asked for a new number and he added another line to my phone which ended up me paying for a second line on my phone... bad service!!!! read more

AT&T Store - Mobile Phones Near Me - Sparks, Nevada

This store was completely empty on a sunday afternoon.. We bought an iPhone 13 for $1300 2 days ago from this location, then went back to switch the information over from one phone to the new one and met with "Hunter". who is the (salesman) who started off nice, and quickly got very rude saying things like, "I will help you to HERE, then that's ALL! this happened as soon as he realized he would not be making any commission off of our visit. He then got up and called in the "Big Dog" Closer LOL Christian L. to reassure us that "Hunter" is right to be rude as he will not be making commission. Of course he didn't say this out loud but he was clear to anyone at all, more intuitive as they are. they told my mom to go to best buy! Extremely impolite and insulting to my 75 year old Mother. He and "Christian" were very rude. they both were very surprised we didn't put up with their inability to communicate what so ever. I see a great warehouse job in your future guys! good luck and you have a nice day. signed: A 8 iphone, 2 ipads, and 2apple watch account holder family since 1996. read more

My dad had a virus on his Samsung phone. The rep removed it and the phone is working great again!

I have been to this location several times now and I must say how impressed I am with customer service. I live in a neighborhood with bad cellular service and do hope that that will get better someday but I know that is because of my location in the canyon. I just want to give kiddos to this store for their friendly and knowledgeable staff! read more

Don't come in around closing time. Tried to buy a screen protector. He was to lazy to put it on. Made up some dumb excuse that he wasn't able do it without affecting the quality of the product since he has to wear gloves. This wasn't an issue two weeks ago when we had my sons screen protector replaced. His name was Michael. read more

Myer was outstanding as was the rest of the team. He saved us money, showed us options we had no idea we had for internet streaming , and helped us with other issues. 5 star service plus. Cant recommend them strongly enough! read more

Worst customer service ever!! We've been to this location several times and each time they never cease to amaze us with how much they don't care about the customer. They never try to work anything out, they would rather defend their employees even when they've treated the customer soooo poorly. Avoid this location like the plague!!! Plumb street location is the best by far, hands down!! Zero stars if I could read more

This store has set the record for hiring really stupid employees. I went in and told them my phone had died and I needed to replace it. Literally, I had to see 3 clerks before I got one that actually understood that simple sentence. The people didn't have a clue how to do their jobs. I finally got a nice woman, who understood the question. She sold me a phone, however, she neglected to tell me or get my approval for an additional insurance policy. Now I have spent 2 hours trying to get it cancelled. Only to find out I can't get into the plans website and they can't cancel it. AT&T doesn't have customer service in the evening. All this did make me want to change carriers. I wouldn't shop here again, ever. read more

This AT&T always has the most friendly staff and acceptable wait times. I have been going to this AT&T for almost 4 years now because of how wonderful everything is. I always work with Brandon Stephenson because he is knowledgeable about the products and works above and beyond what is expected of him. He always has a smile on his face and is constantly offering his service whenever he can. read more

What ever you do don't let Tim help you. He screwed up My entire trade in process and to this day I am still dealing with additional installment plans because he processed the whole transaction wrong. When I questioned him his words were, "I had a brain fart". He has caused and cost me so much additional money a month and monthly stress because I have to call every month to get a credit on my bill for phones I don't even have any more. read more

Been with ATT for 12 years and I'm trying to get the hell away from them but boy do they make things difficult . Can't close your account in store but they'll take all your money and tell you to handle any issues on the phone . But you call corporate and they say you have to "request" to have a phone unlocked or to cancel . Terrible business. And not to mention their coverage SUCKS. Do yourself a favor and don't bother. read more

My mom wanted to upgrade her phone. She has an old flip you know the one with about a 1/2 inch screen. Upon walking in we were immediately greeted by Dallas a very nice and knowledgeable young man. Easygoing no pushy sales here. My mom explained what she was looking for and that she was on a fixed income so she didn't want to much of a difference in her plan. So he looked up her existing plan and we asked to see the cheapest per month smartphone which was an android phone. Since this is a major upgrade for my mom and we all have iPhones we figured she better go with one as well. So after about 30 minutes my mom now has a new iPhone 6 and even sent her first ever text in the parking lot!!! Although I am not a fan of AT&T Dallas was amazing and very patient explaining things to my mom in ways she understood. These 5 stars are for his excellent customer service!!! Even walked us out. read more

I have been with AT&T for almost five years and have had to come into this store a few times during that time. I always get fast and friendly service. The best part is that every time I come in here for something it is always an issue or problem with my phone. The great part is that every employee seems to really know what they are talking about. I don't think I have ever encountered an employee who wasn't trained really well. The only thing that is annoying is how they push U-Verse. I do have it now but before I signed up they would really push that and it got annoying as hell. But obviously it worked because they got me to sign up. This review pertains to the store on Los Altos parkway. read more

I generally have a good experience with AT&T, but when you encounter a rotten manager, well... something needs to be done. "Hayden" is a liar. I've been a customer for AT&T for nearly a decade and have never, ever paid an activation fee. When I called today (already receiving an activation free offer from the phone/online system) regarding acquiring a new product, he said "we never waive activation fees" and "I can't do that". Just so others who are reading this know - this is a flat out lie. He was also quite rude in his communication. I certainly won't be doing business with this store - which is very unfortunate, because we got our phones here about 1.5 years ago - with another manager - who was great... and waived the activation fees. read more

Every time I walk into this location there's someone there to check customers in. Which always makes for comfort if the store is busy and you don't know who's next. The employees are well trained and always helpful. And usually who has helped me walks me out of the store which makes for great customer service. As a customer of a corporation you do have to always remember the employees don't have control of how corporate runs things. read more

I stopped in at this location after my trusty iPhone 8 decided to fall out of my pocket and demolish itself on the floor. Unable to get it repaired or find another phone, I decided to look online about finding a phone service plan and new iPhone within my budget. It was extremely frustrating and confusing, and finally when I was about one sneeze away from a breakdown I decided to call. A friendly guy named Meyer answered and he assured me that coming into the store would be much easier, and it wouldn't take too long. I was apprehensive about coming into a store right now due to COVID, but this location was very clean and everyone was very spread out. He was super friendly, and I barely had to wait at all. He answered my dumb questions and was super helpful at explaining things. Being my first time signing a phone contract and starting a phone service on my own, I was basically expecting it to be as complicated and confusing as possible. Online it definitely was, so if you're not into long, drawn out convoluted experiences online then definitely don't try to do it online and schedule a pickup. Just head over here! Thank you again Meyer for turning my extremely awful day into a pleasant phone buying experience. read more

My husband and I just upgraded our iPhones, and we had a terrific guy help us out. Brandon is a treasure. There are always a ton of staff at this store, willing to do what it takes to help you find what you want, but Brandon was beyond incredible. He was attentive, efficient and very professional. We've been with AT&T in several states, over many years, but this place is the best we've ever worked with. We also pay for my parents phones, and we had a few questions about those, too. He answered everything with confidence in his personal knowledge, and a smile. The best customer service I've seen in an establishment in years. Definitely, we'll choose to keep this store as our Main headquarters for all our AT&T needs in the future. And, we'll be hoping to have Brandon help us, should we have any new questions. read more

This is the worst company in the world. DO NOT believe anything they say. They promise all kinds of decent prices. They lie. They lie a lot. read more

This store is awesome. We went in after having to deal with non customer service at Verizon, who told us to just GO ONLINE. Give me a break. We go into AT&T and are immediately greeted by Jimmy, who ended up being the greatest customer serviceman ever. Right then and there we switched our plan from Verizon to AT&T and got new phones with amazing customer service, plus the 5G features are amazing. Definitely recommend this for anybody who is in a pinch with trying to get new phones or deal with existing ones. Absolutely crushing the competition in customer service right now. read more

I do not have at&t. But I am in the market of changing phone carriers. I was really impressed by cory as he did not have a sales pitch or a "while supplies last" b.s. He was down to earth and just let me feel real comfortable about just getting qoutes . Most likely will get at&t for my business as the service was top notch and its actually the cheapest for my application Thanks read more

My mom who is a Filipino was discrimated from this store! She has never been treated like this her whole life.She went in to the store to ask for help transfering her stuff from her old phone to her newly shipped iphone that she bought from att website. She was then told that they do not provide that kind of service and is unable to help my mom. However, 2 days ago my stepdad who is a Caucasian American went to the same store and asked for their help to do the exact same thing and there were no issues helping him. The manager was so rude too when my mom asked for a manager. Instead of acknowledging my mom's frustrations the manager asked my mom " what do you need?" Is that even an appropriate response coming from a manager?! And everyone was standing in front of my mom with their arms crossed. This whole situation is so fucked up! They even told me my mom that they cannot touch my mom's id or cellphone. Are you fucking kidding me?! This is the worst customer service I have ever heard. My mom even called ATT customer service and both the rep over the phone and my mom called the store to get their ID numbers and guess what happened they hang up with the ATT rep! This place is a is shit hole! And yes I am cussing cause you don't have the right to make my mom less of a person! Shame on you Zach, Ida and Wendy. Our family will make sure that we can appropriately file a complaint with the violation against NRS 233.010. read more

Avoid at all costs! Where do I even start with this one? Me and my wife went in on 3/2/16, hoping to switch from sprint and save a little money. What a mistake. First visit was fine, and we left with new phones feeling good. In under a week, my phone started glitching out. I went in to the store to see what they could do. As one of the reps started looking at it, he said he needed to take it out of the case. It was a very protective case that snaps together over the phone. They attempted to pry it open, and the back panel cracked. Then he looks at me and says, "well, since it's damaged, it's no longer under warranty and you'll have to pay the deductible through insurance". Oh heck no. I immediately went home, started jumping through the 800 number hoops until I was finally able to reach a DM. District manager told me that since the phone was under two weeks old, the store can do a return and exchange right there in the store. I asked are you serious, because this store doesn't seem very helpful, and he said he was going to flag and put a note in the account to make sure it happened. Well, back to this store. Store manager, in a fairly haughty way, looks at our account and says "I don't care what headquarters or your account says, I'm not doing an exchange for you". It took over a week, without a phone, dealing with the headquarters until I finally got that issue resolved. But this nightmare doesn't end there. When we signed up at the store, we were told, and shown on paper, that our monthly bill was to be $161.75. And, our first bill would actually be cheaper since it would be prorated due to not being a complete month. Earlier this week, we get our bill, and it's $300!!!! With no overages our purchases! When you add up all of the itemized charges, the total comes to $120.20, which seems like a correct prorated amount. But somehow there is a mystery $175 on there. Numerous trips to this store, calls to the 800 number and emails has not resulted in a correction! You'd be better off with a pair of tin cans than trying to deal with this store or company!!!! read more

I just wanted to give a shout out to Katrina Morales at AT&T! She helped me resolve a problem, get a refund and different service better suited to meet my needs. All with a wonderful attitude and professionalism! AT&T is lucky to have her. The Los Altos branch has really great staff, been going to that location for yrs and used to get amazing service from Jason Dunkley too!! read more