This corporate store is clean and well layed out. They have a wall of pickup and drop off lockers…read moreavailable for 24 hour service. The associate that helped me was polite and professional.

This review might be a little confusing because it is NOT about the physical stores this is JUST…read moreABOUT how Verizon is set up strictly for there internet service. I actually really do like the simplicity of the internet service they offer because it is one little square cube that you plug into the wall and plug into your TV and you are good to go. I really like that because I am not computer savvy whatsoever so I didn't have to put one wire here one wire there give my blood in the first born child like all the other services. Now the problem that I had which took me almost 10 hours to figure out (yes don't laugh because I already said I am not by any means computer savvy) when trying to pay your bill online for strictly internet when it asks for your mobile phone number IT IS NOT your actual personal mobile number it is a phone number with a local area code that is attached to the box! It is not your phone number that you used to set up the account but a phone number that is assigned to your internet service. It was driving me insane because it kept telling me my information was wrong so I started pressing the little? Icon trying to figure out what on Earth they meant by my information not being correct because I do know my information lol. That is when I discovered that what they consider your " MOBILE" VERIZON NUMBER is actually the phone number that is on the back of the box. Just wanted to give people a heads up about this to save possible headaches and frustration when paying your bill.

Normally I try to avoid going into phone stores. But it was time to upgrade my phone…read more I got helped by Tony. He's really down to earth, friendly, and patient. And I couldn't be more happier with my service with him. I didn't catch the manager girls name, but she was also pretty cool too. Thanks y'all. 5 stars.

Wow what a bad service experience! My brother and I walked…read morein on Black Friday thinking it might be super busy. It was pretty empty so it seemed we would be helped quickly. There were only 2 customers in the store. 2 of the four employees were assisting the 2 people that were together. As we walked in, one of the employees who was assisting the 2 people said he'd be right with us. "Hmm. Odd, why can't 2 of the other employees help us," I thought to myself. We waited a minute and one of the other 2 employees begrudgingly said, "I can help you.' As if we were inconveniencing him. He was not friendly just a plain robot. Not cheerful or pleasant. How about being more customer-service oriented. "Hi how are you today?" He proceeded to help my brother. My brother let him know he was looking for a newer phone. He looked at his phone and said in a rude voice, "Yeah, this is really old!" Ok maybe a 5 year old Phone is old for most tech gadgets but the way he said it, was very condescending. Ouch! He then pointed my brother to the newer version of his current phone and told him his new bill would be $100/month. Hmm my brother doesn't use it for social media, mostly for necessity of having a phone for an emergency. I have Verizon, and they've always asked me more detailed questions, to get me on the right plan. When I voiced that I only pay $48 dollars with Verizon and my brother asked about a loyalty discount, the employee immediately said, "You can go to Verizon!" Trying to pull the old sales trick of 'taking away the carrot' so to speak. My brother responded with a resounding, "ok!" And so we did and he got a way better deal at $67 per month. Verizon was so much more helpful and friendly. The name of the employee was Austin. Also we didn't appreciate the other employee following us around with Austin. It was weird. If the employee was being trained, then say something. That was just awkward. Do better.

I had the most professional helpful service advisor that provided the utmost care and concern to…read moreexpedite new phone service. I want to recognize the following advisers: Shelley, Alex, and Michael. They all went far beyond my expectations to ensure I was Satisfied with the service to match my budget.

The people in the store were very nice and helpful. However, talking with support took 59.10…read moreseconds to finally get the gateway to work again. It worked the first day, the next day it gave an error code and I had to call support. They had me take out the Sim card. It is tiny and I had severe problems getting it out. Disgusting experience with support, the technical support person was very nice but it took an hour!!!!!@!@@!. Why in the world would a new user have to pull out this Itty bitty little card????????

I stopped in on Wednesday after work to inquire about my plan. I changed from Verizon to ATT about…read moretwo years ago on a promotion that if I stayed with ATT, my iphone upgrade would be free. Turns out they have me on a three year plan, not two, so I was a little frustrated by that. But as far as actual service and the location: the store was clean and welcome. They seemed to be fully staffed as my wait time was just a few minutes when I was quoted 15-20 minutes for wait time. The guy that helped me was super nice and willing to listen. When there was a question as to why I had two accounts associated with my phone number, he went to his supervisor for clarification rather than making up an answer. Would definitely recommend this location as all staff was friendly and helpful. No one seemed unhappy to be working there or not eager to help.

I'd give AT&T about 3 stars overall. The billing process is straightforward and usually accurate,…read morewhich I appreciate. However, the service quality has been pretty disappointing--coverage and reliability haven't met expectations. It's decent in some areas, but there's definitely a lot of room for improvement.

We waited over an hour and 15mins to talk to someone. Some people were with the representatives for…read moreover 40mins. One gal left to go to lunch so the other guy could go. There were always 2 people at one time. When we got there we were 7th in line when we left there were 17 people waiting. Crazy, not good customer service on the weekend and then not to be able to reduce our bill after waiting so long. You can try calling our corporate office. We constantly get emails to come And we'll give you a loyalty discount to lower your bill so we thought we give it a try. Get this they wanted me to pay $15 for a land line I don't need to reduce my bill by $70 and turn in my two boxes, but in June my bill will go back up again $25. It's a loosing battle. Everyone that goes to AT&T goes right back to spectrum. There is no other alternatives, but to pay the price and I need the internet for my job.

Just as bad as the Mae Anne store. I really didn't think it would be possible, but it is. I sat…read morewaiting for more than an hour and had to leave to get to another appointment. The clerk that was closest to me literally told 3 out of 4 customers that they could not help them in the store with anything but a straight purchase and told each customer to go home and call the 1-855 number later to get help. Why bother having a store or coming in to get NO service. The 4th customer was told to take his phone to Best Buy and pay the Geek Squad a fee to transfer his information to his replacement Spectrum phone. After hearing all of that it left me wondering if they would tell me to call in to return equipment and then go to a UPS store. No thanks!!!

Came in to upgrade 2 phones and our plan. Was a great experience until 2 days later when I noticed…read morethe absolutely fraudulent crap the sales guy put on our plan. The easy one to explain is the phone insurance. I told him in zero uncertain terms that we absolutely did not want the insurance plan. He put it on anyway. The next one is actually diabolical. They have the deal where you get netflix/hbo with ads for $10/month. He told us the plan without ads is $20/month, so we asked to add that plan. What this scam artist actually did was put the $10/month plan with ads, the Netflix premium, and the HBO premium, all separately for a total of $34.50 per month. Yelp won't publish this review if I accurately describe what category of human being this individual is. During our time spent there, he proudly explained that he makes commission and makes more money at Verizon than he did working in IT. Now we know how.

(I took my service to Spectrum mobile) Went on the app and took off the auto pay, tell me why they…read morestill charged my bill to my account. I had other means of paying. Worst experience with customer service, and honesty. Spectrum wireless use the same towers.

This is the second time I've visited this AT&T store in the past nine months or so, and…read moreunfortunately both experiences have been the same. The staff just seem like they don't want to be there. They're not enthusiastic about helping, and their tone often comes across as annoyed that they have to deal with customers at all. The service is also very slow when it comes to looking into issues or answering questions. Instead of feeling welcomed or helped, it honestly feels like you're inconveniencing them by being there. I work in customer service myself, so I understand that some days are busier or more stressful than others. But when you work in a customer-facing environment, customers should at least be greeted and made to feel like someone is willing to help them. Both of my experiences here have been unpleasant, and unfortunately I would not recommend coming to this AT&T location.

It's now March and I'm still dealing with these issues created by Rep at this retail store - an…read moreunauthorised added line and then unauthorised fees. Even tho the Rep showed us a print out of our upgraded two phone lines we did not see the additional unauthorised charges until our Feb bill. Called in to get unauthorised line cancelled and charges credited but Rep stated it takes one billing cycle. No credit applied so calling back AGAIN ! Heed warning - two months later and STILL dealing with it. I DO NOT recommend this store ! Also my iCloud did not sync properly so I get continuous pop ups and would have to delete my iCloud to sync my phone but would lose what's on iCloud now.

Austin was of great assistance fixing my cell phone re-charging c port. He cleaned, tightened and…read morerestored the phone to working status in just minutes at no charge!! Thank you very much. Blair Smith

This place and these fine folks can do anything and everything! Quick and efficient and we…read moreappreciate them! Even our friends go to their local store in their neighborhood and love the service they get!!

I needed a new battery for my ancient iPhone. It still works just fine and I decided it was a lot…read morecheaper to get a new battery than to buy a new phone. After going to two other places - Best Buy will only repair iPhones 8 and up and Mac-o-rama would have to order the batteries - I decided to go try the kiosk in the mall. I had checked them out a couple of days before and wanted to do some price checks before coming back. Tre - the owner - was very helpful and said this was his second iPhone7 battery replacement today and I was in luck because he had one battery left. YAY!!!! It took about half an hour to get the work done and only cost me $70. I would highly recommend this service.

I went in yesterday to get a cellphone case for my phone, the owner was phenomenal to deal with. I…read morewould Highly recommend his business at Meadowood Mall! Definitely took the time to help me. His attitude was terrific. Thank you! I would recommend you to everyone I know. Marla Di Loreto