I went in with my brother while I was visiting Reno; he wanted to buy a new phone. The person who…read morehelped us, Luis, was very clear on all differences of the Samsung phones. He was very fast to transfer the data to his new phone. Very pleasant conversation about questions my brother had about the new phone. He was also quite patient. This location is very different compared to the previous T-Mobile location. I learned this is a corporate location. Most other locations are 3rd party. The next day we went back as my brother wanted a new Bluetooth speaker. This time around, Paul helped us. What a professional young man with a great personality. He ensure he played all 3 speakers my brother was interested in buying. Again a great experience all around!

They really cannot provide what they advertise, and they have what I would call…read more'less-than-satisfactory' personnel.

I have had problems with this store start of being a customer here. The first associate I dealt…read morewith for my wife's IPhone was phenomenal and from there it was garbage service and lame excuses. Today I went to get help with a screen protector and was dismissed with we can't help you with that. There customer service was atrocious and nonexistent I have had better service in New Hampshire, Maine, and California. I am ready to switch carriers.

10/30 Needed to…read moreupgrade my phone so I came in about 1pm. I was immediately greeted by Nataly who helped me . She was very helpful, listened to what I wanted and what I needed to do with my current phone and plan . She explained everything perfectly and got me in and out pretty quickly. Think it took an hr just because I went over everything and then choosing a phone best for my needs. Great service and pleasant experience. Enjoy !!!!

Stopped in to get some phone stuff sorted out. Needed to do all sorts of activation, purchasing and…read morevoodoo wizardry, I had previously wasted hours talking to a phone rep that made my life miserable. Carlos was able to help me get every sorted out and organized. It was a bit of a mess beforehand and now everything seems to be in order. The store also has all of the latest phones, cases and accessories. It's also generally not crazy busy. It took a while to get things sorted and I had to call customer service while I was there. They customer service person was a bit of a pain but the store guys got on the phone and were able to figure everything out. They're pretty helpful here and that's refreshing to see at a cell phone store.

I attempted to transfer my Spectrum cellphone to T-Mobile. After an hour and a half, my Spectrum…read morephone shut off, and my T-Mobile phone didn't start up. Now I have no cellphone that works. Now I'm told to go to a T-Mobile store with my four brand new Galaxy A17 5G phones. I don't have the use of a vehicle at the moment. I am thoroughly disgusted with T-Mobile, and I wish I'd never switched.

Jabari was a real gentleman and a rare pleasure to conduct commerce with. I would like to make…read morethis my favorite and home store if just for him! Thanks sooo much!

purchased a turntable from the electronics section of the store. got home and unpacked unit. the…read morehinges on the dust cover were broken and not repairable. returned next day , showed the sales person the damage. she coldly informed me "no return on accessories" . sold as is!! explained once more that the product was damaged in the box and not defective. she indicated to me that her boss will fire her if the damage item was returned. just another way to make a good faithful customer go somewhere else.

Very helpful I lost my phone and he helped me get a new one , I was very distressed , he calm me…read moredown and was very understanding I would recommend this store to anyone .

Trying to cancel my phones and they make it almost impossible. Omg they asked multiple times why I…read moreno longer needed phones, I said because my kids are no longer in my home and have their own providers. They made me repeat myself 3 times. The operator was relentless and annoying , I finally was able to get off the phone after 20 mins. You're probably wondering why I didn't hang up sooner, because they tell you they can't make the changes unless you let them hang up first. Wow I'm just in shock how this company works

I came into the Plumb Lab location to handle a name change on acct due to a death…read more I had called the 800 number and was told to walk into a physical location. Upon arrival I was greeted by Logan. He was quick to offer condolences and listen to what was needed. He took my information and spoke with management. When he was told I had to call the 800 number to get changes made I explained I was told to come in to a physical location with the death certificate. Logan went out of his was to call the appropriate department, authenticate the death certificate and get the name changed. Thank you!!!!!

Avoid AT&T at All Costs - Overcharged, Lied To, and Terrible Service…read moreI've been with AT&T for years, and it's been nothing but a nightmare. They constantly overcharge with hidden fees and unauthorized charges that pop up out of nowhere - like "administration fees" that triple without warning, or billing for equipment I returned months ago. I switched plans thinking I'd get a better deal, but my bill jumped from what was promised by $20-50 extra every month, with no explanation other than "system errors" or reps straight-up lying about promotions. When I call customer service, it's a total waste of time - hours on hold, transferred endlessly, and reps who hang up or promise callbacks that never happen.

If you want to know the reason the store has such a low rating, just walk in and try to receive…read moreservice. I'm writing this review after visiting the store twice and waiting in store for over an hour again just to return equipment. Now they do offer appointments, but let me tell you that I have watched more than a few of those people check-in and wait a considerable amount of time beyond their appointment time to be seen, and this is another indicator that something needs to be fixed. The process here is broken, and quite apparently inefficient and not designed with customer experience in mind. The entirety of my transaction took 5 minutes and could have easily been processed numerous times during the hours I spent standing around. This was made even more apparent after watching all of the associates repeatedly wander the store, in and out the backroom, and stop to check in on the same customers standing around waiting for updates and data migrations to complete on their devices, all while there's a store full of customers waiting, many of whom are obviously there for the same reason as I. At one point a manager/leader approached me and mentioned I'd been waiting quite a while, so I explained what I needed to do and he made no offer to help expedite the process. The solution is simple. Keep a register open just for equipment returns and make a policy that anyone walking in with equipment be served in between walk-ins and appointments as associates are freed up.

Almost 2 years ago I was given a 2 year contract for 34.99 a month I still have papers and after a…read morefew months they raised the price 5$ a month I saw one of my previous complaints on this it said 3$ must've hit wrong button but when my 2 years is up byby

They advertise that if you switch to them you can get a free phone and a good rate. So I decided to…read moreswitch. It took 2 hours to get my account setup. In the end I didn't get a free phone nor did they give me a decent monthly rate. T-Mobile is a joke. Now, rather than pay $40 a month I am paying $95 a month.

We went to the T-Mobile location on McCarran Friday night. The customer service couldn't have been…read morebetter. The two guys that were working promptly helped us get a new glass screensaver for one of our iPhones. They were jovial and courteous, and very nice to deal with. Kudos for their excellent customer service skills.

Ordered printer online pickup available at that location and in sac easy to order onlineread more

So far not a stellar start - I ordered a treadmill a week ago - placed the delivery date at that…read moretime. Got a confirmation and person and time for Tuesday, and I made arrangements to be out of the office in order to be available for the delivery - they then cancelled ONE HOUR before the appointment - without a reason. I had to call in and go through their call center (not in America) and reschedule for the end of the week now. Get your act together or don't offer installation!

I went to this store to learn about the Gizmo watch. Sammi helped me. She told me about the rebate…read moreand the chance to reduce my bill by $10 a month. She accurately quoted the final cost and $40 upgrade fee. She discussed features and options with me for about 20 minutes. She ordered me a Gizmo watch with a blue band from the warehouse. She thought it would only take a day to receive but it did take 4 business days to receive it. I went into the store to check if Gizmo had been received. Jarrin found it for me. He was extremely patient when helping me delete the old device from the Gizmo Hub app and setting-up the new device. He spent over 20 minutes with me overcoming issues with passwords and permissions. I received excellent service!

By far the worse experience with Verizon. Waited 15 minutes to be put into a queue, and was told…read morerep was just finishing up and be with you soon. 45 minutes later and one hour after walking into the store, rep said sorry for the wait. One hour and that included listening to one of the rep's talking cute dog pictures, breed and training. After sitting down asked about my account, phone options. Now I'm in the store a little over 1.5 hours. After my selection I'm told it will cost an additional $40 for transfer of data. When I asked for it to be waived based on my wait time, she answered no. I said, I am paying for the phone, you keep my account and you won't transfer the data. She responded perhaps I should go to the Apple store. I walked out and will never return. Went to Trader Joes cashier said how's your day and I said it was great until I went to the Verizon store. She said, I went there once and will never go back for similar reasons. Need I say more. Store needs a major revamp in customer service and customer wait times.