Everything went well! Smooth and fast support. The male tech helped me transfer my old iPhone 11 to…read moremy new iPhone 17 successfully when I wasn't able to myself at home.

We waited over an hour and 15mins to talk to someone. Some people were with the representatives for…read moreover 40mins. One gal left to go to lunch so the other guy could go. There were always 2 people at one time. When we got there we were 7th in line when we left there were 17 people waiting. Crazy, not good customer service on the weekend and then not to be able to reduce our bill after waiting so long. You can try calling our corporate office. We constantly get emails to come And we'll give you a loyalty discount to lower your bill so we thought we give it a try. Get this they wanted me to pay $15 for a land line I don't need to reduce my bill by $70 and turn in my two boxes, but in June my bill will go back up again $25. It's a loosing battle. Everyone that goes to AT&T goes right back to spectrum. There is no other alternatives, but to pay the price and I need the internet for my job.

Was with DirecTV for 18 years I cannot believe the things that they have pulled in the last little…read morebit not only with my account but my father's account. They disconnected my father's account for me telling an agent how they were taken advantage of them and making them do the Dirty Work . I then get a letter saying don't worry about paying your next bill or returning equipment we just decided to cut off your service . I guess they did not like that the agent cited with me and gave my father the $80 credit that they tried to overcharge him on a fixed income . Making his bill go from 128.00 to 196.00 for no reason...... I highly suggest you save your money like I wish I would have in the 18 years these people have gotten more than $60,000 for me to be treated in such a way because you're giving factual information DirecTV is cheap they go for cheap labor and then they want to overcharge their customers

16 years with direct. I suspended the service for two and a half months. I wanted NFL ticket with…read moreyou Tube tv. Upon reconnecting they doubled my price for three tv's from $115 to $228. I called and they would not budge. I canceled and continued with YouTube tv with all the same channels plus more for $79

Dish Network is a complete waste of money! We have had it for 6 months and had to have service 3…read moretimes. No compensation when we didn't get local channels while the contract was being negotiated. You call to talk with someone and they couldn't care less , bad attitudes no concern for the customer. BEWARE and don't waste your time or money. I have spent all day waiting on a technician and when they didn't arrive during the time frame they said they would called customer service and they said they don't have to contact us. I should be let out of the contract and compensated for the loss of time. Dish Network get you shit together your customers deserve more!

There automated phone is dumber than dumb! Their service in general is awful. If changing/upgrading…read moreservice, be careful, what they promote on the phone will likely be different when you get service, then good luck trying to correct it. Basically, listen to all the bad reviews, they are there for a reason!

Total scam. Pamela cannot support what they sell or promise for service. Their 4G cards fail…read morerepeatedly and are a sketchy business at best. They left us with little to no Internet for over 2-1/2 months and took nearly $1000 from us for crappy hardware and useless cards. They clearly are over-selling their products/services - BEWARE!!!

Talked us into getting business service with HughesNet, which ended up not working at all. Service…read morewas spotty, with enormous lags and low quality streaming. At times, uploads were completely blocked - speed tests would just error out. Keeping the service was not an option for us, but HughesNet still charged $530 to cancel. Don't make the same mistake!!

We dumped Charter because of their money-grabbing policies. Went with DIRECTV using the current…read morepromotion. The installer was questionable--walked in the mud outside and came into the house, walked right onto the rug and gave me a sour look when I insisted that he put on shoe protectors! He had a cold and was constantly wiping his nose with his hands. I had to wipe down everything he might have touched. He made me sign a number of items without explaining or allowing me to read what I was signing. Here lies the biggest problem. Our first bill was correct. Our second monthly bill had extra charges on it. I telephoned questioning these, having not approved them previously. Ok, it was removed but the total was again wrong so I called a second and a third time before the bogus charges were removed and the total came down to the first month. Anybody signing up with this company must get a paper bill and look at the charges carefully. Bogus charges are added without the knowledge or approval of the customer!! VERY BAD BUSINESS. So far the TV service is ok.

If you want to know the reason the store has such a low rating, just walk in and try to receive…read moreservice. I'm writing this review after visiting the store twice and waiting in store for over an hour again just to return equipment. Now they do offer appointments, but let me tell you that I have watched more than a few of those people check-in and wait a considerable amount of time beyond their appointment time to be seen, and this is another indicator that something needs to be fixed. The process here is broken, and quite apparently inefficient and not designed with customer experience in mind. The entirety of my transaction took 5 minutes and could have easily been processed numerous times during the hours I spent standing around. This was made even more apparent after watching all of the associates repeatedly wander the store, in and out the backroom, and stop to check in on the same customers standing around waiting for updates and data migrations to complete on their devices, all while there's a store full of customers waiting, many of whom are obviously there for the same reason as I. At one point a manager/leader approached me and mentioned I'd been waiting quite a while, so I explained what I needed to do and he made no offer to help expedite the process. The solution is simple. Keep a register open just for equipment returns and make a policy that anyone walking in with equipment be served in between walk-ins and appointments as associates are freed up.

I currently have AT&T internet, but I don't even have Spectrum. They call me at least once a month…read moretrying to get me to subscribe to their shitty 1 Gb cap. With AT&T and TE, I can get 5 Gb as fast as I want, and they never call me at all. AT&T is vastly superior to Spectrum in almost every way when it comes to speeds. I would go to Spectrum if you want someone calling you when you have another internet service, asking you to subscribe to their shitty service. I've told them I don't want their shitty service multiple times, but they won't stop calling me. Spectrum, you are the worst. I hope you die in hell.

Spectrum is the worst. Frequent outages in the Lake Tahoe area. Lousy customer service. Tried to…read morechange my plan to save money by reducing the channels in March because it was a second home. They said they put it through. Got a big bill in April. Called in April. Found out that they did not set it up. Discussed setting it up. Picked new channels and everything. Got a whopping bill in May. Called again. Said that they should have told you that I had to pick up a new modem to change the plan for the TV channels. Never was told this before.

great people work hard to provide great products. to save a little $ try the Xumo service for…read morevideo programming.

Actually review for their call center. They have the most…read morewonderful, patient, and knowledgeable call center help. I just spoke with Maria. She was quick, polite, understanding, and had the answers I was looking for

was informed spectrum... has updated and that will fry older…read moretvs.. so now we all have to go out spend money for new tvs for the worst cable company ever... i want 147.00$ for the new tv i am forced to buy to watch the most horrible programing i have ever seen and i was around for the first cabl show....