Dish Network is a complete waste of money! We have had it for 6 months and had to have service 3 times. No compensation when we didn't get local channels while the contract was being negotiated. You call to talk with someone and they couldn't care less , bad attitudes no concern for the customer. BEWARE and don't waste your time or money. I have spent all day waiting on a technician and when they didn't arrive during the time frame they said they would called customer service and they said they don't have to contact us. I should be let out of the contract and compensated for the loss of time. Dish Network get you shit together your customers deserve more! read more

There automated phone is dumber than dumb! Their service in general is awful. If changing/upgrading service, be careful, what they promote on the phone will likely be different when you get service, then good luck trying to correct it. Basically, listen to all the bad reviews, they are there for a reason! read more

I've had Dish Network for years. I called to cancel last month because the bill just got really expensive for what I was getting. I had already paid for that month and customer service said they don't refund but immediately turned off service that's been paid for.I was told I needed to send back remotes and modems... they didn't want back the ugly satellite that's on my roof. I got another charge for the shipping and boxes they provided to send back equipment in. When I called and told them that they had a full months of service payments without the service and they are charging me for boxes that I sent back. I want them to come take down there satellite dish. she tells me the closest dealer is in another state and I would have to call them to get it removed. This company doesn't deserve to have any business! I can't stand business companies that rip off customers. read more

DO NOT RENEW OR USE THIS SERVICE, use the internet apps and end satellite and cable networks. When was it deemed a requirement to release people from their contract by providing a Death Certificate? they are not the IRS or Social Security office. These people need to be put in their place. Nobody should be demanding proof of death before they release you from responsibility. My parents had Dish for 27 years and had several upgrades to their service over the years. At the time of his death they were in a contract and we asked to return the equipment. They said they needed a death certificate to prove he was gone before they would authorize a box sent out to collect their Hopper and Joeys.' (this is their email) Hello, On 09/26/2025, we received your correspondence. Unfortunately, we were unable to process your request at this time. To research this further, please provide additional information on the account holder to termexemptions@dish.com. To process the request we need to view the necessary documents. Please provide the necessary documents related to your request: - Death Certificate If there are further questions or concerns about this issue, please feel free to contact DISH Network at 1-800-333-DISH. Sincerely, DISH Network My Father died and I am trying to help my mother get readjusted to a new life without him. I do not understand why a death certificate is warranted to end a contract or they would charge a $200 plus fee to cancel the services. Stop paying any type of service that will not just release you when you ask to get out. Why would they turn the screws on you even if you did not have a tragedy? read more

We've had Dish for so many years. We don't usually have problems except for the rising costs associated with this service. More recently we've had questions about our service which prompted a technician to come out at a tune of $50. So why am I paying $11.99 a month for Dish protect? It specifically says "Free Technician Visits" Get free in-home service visits (a $95 savings) whenever you need assistance. And on top of that, I called into Dish a half dozen times and got a different answer for the same question. Ugh!!! Why did I stick with this service. As soon as Xfinity becomes available, we will be making changes. So frustrating... read more

Double billing and adding in a late charge. First the car says they bill for the month ahead then she says they bill for the prior month. CSR doesn't know their a;$ from a hole in the ground read more

What could you improve? E V E R Y T H I N G! It appears I'm not very bright for putting up with Dish for over 15 years. At first everything (except price) was good. Then within the last year service has turned to less than crap. In the last month they have replaced all the equipment, which includes Hopper 3, wireless access point and two joeys. Total pain having them replace the hopper since transferring the things we'd recorded didn't go smoothly. Tonight I have been unable to watch anything I've recorded after finally getting the system up,and running. No live tv, no access to my recordings. When I tried to call, there is a 21 minute wait. Tonight has been the last straw. I am done. I cannot recommend Dish Network to anyone. Maybe they should rename themselves to Dish Nonwork.since that's the way it's working for me. read more

Liars thieves and cheats after two years I called to see how much it would cost now they said only couple dollars more now. I'm a disabled vet and my bill is now double and I lost 200 channels. Liars ....I'm on s fixed income tried to cancel same day they said no.and charging me extra for less ..can't wait for another two years I'm done then I'll watch air channels only read more

They charged my card without my permission after I cancelled my account. Don't do it. Don't do it. Don't do it. So many other options.

If i could give them a zero I would. They now just remove channels from your package without any info as to why. This is unacceptable

Like many others fed up with DIRECTV (20 year customer), and their price increases, I thought I`d give Dish a try. I had to call, because of one simple request, a Hopper3 with my 3 TV setup. Ordering online does not give you the option to upgrade. When I asked the agent about the upgrade, he assured me he was able to honor my request, mentioning how "ethical", and "forthcoming" the company was. Before my order was placed, I was asked to pay $203.60. Was told I had to pay a month up front, and some equipment fees. Why? Never had to pay anything up front with DirectTV, and I have a 685 credit score, surely high enough to avoid nonsense fees like this. I placed the order anyway, since the equipment fees were only $75. Approximately and hour later, I receive a confirmation email showing I was getting the Hopper2. I called, and after being transferred a few times, was told I was on their "pre pay" plan???? If I wanted to get the Hopper3 with my install (it was in their notes that I requested it upon ordering), I`d have to cough up another $181!!!! I asked for an immediate cancellation, and a refund of my $203.60. A week later, I have yet to receive my money back. Even after calling, and being assured it was processed. If you like to be lied to, and treated like dirt, then Dish is for you. I will be filing a charge back with my bank on Monday, and reporting my credit card lost in case they try to charge me for something else. I am staying with DirecTV, even with the price increase. I have been treated with nothing but respect by them. read more

TERRIBLE CUSTOMER SERVICE. My ex gave them my email for billing. I keep getting bills for an account that I have no idea what the account number is or the password is. I can not access the account without that info. DISH refuses to contact my ex or remove my email. I have given them his phone number; I could also provide his email, but they refuse to accept it. My ex refuses to contact DISH. A total Catch 22, and DISH refuses to help me at all. They keep demanding the password and account number, which I have absolutely no idea what they are. I have no idea how this will be resolved. I do not intend to pay. Perhaps eventually they will shut him off. But it's been almost year... Honestly quite scary that something like this could happen and they completely refuse to help. So if you get divorced, die, are injured, etc, and others don't have your pin and account number, I guess you will be billed in perpetuity, or your estate, or heirs, or ??? Completely ridiculous in my opinion. But an effective way to keep you subscriber count up...is that why they do this??? read more

Dish Network has salespeople that will convince older homeowners to purchase and install Out door cameras that will not operate. once 30 days past they refuse to discuss the problem with the cameras and insist you talk to the camera manufacture. Elder Abuse for sure!!!! RunRun run read more

Unsure what is happening. Watching tv then suddenly it decides to say PressBack to return to program. When you do it goes back for 30 seconds to 5 minutes. Very frustrating. Crazy! Would never get it for my own home because of this frustrating feature. I usually don't like to make poor reviews. Just frustrated. read more

Was told if we put our service on pause until our contract time was completed we could then cancel without the early termination penalty fee. I just learned that was not the case and the penalty fee is $100 not $60 as I was told. Not only was the service poor for viewing; the information we were given was inaccurate. Very unethical company. Don't use them!!! read more

We had the best user experience in our entire adult lives. Signup was fast, clear, easy. Our installer handled a very challenging set of circumstances given the configuration of our home, and stayed with it until it was right. Reception is flawless. DVR with 16 tuners is remarkable. We highly recommend Reno, Nevada Dish TV. read more

I am 89 years old and I depend on my tv for the local news as I am house bound. I have been calling for a month and no one responds. When I was able to finally get a person on the phone, they transferred me to customer service and cut me off. You leave me with no option but to go to your competitor. Let's see if Directv wants the business!!!! read more

Dish Network has spent the last, 5 months billing us with an unjustified, "LATE PAYMENT, " fee of $10 because they can't get their automatic payments to work! 5 times we've called them, 5 times they apologized and reversed the charge and 5 times they've promised they've resolved the issue, only THEY NEVER DO! Unless you want the hassle of calling Dish Customer Service every, single month, waiting on an excruciatingly long hold, and explaining this, recurring issue to countless of clueless representatives, you should do what we're doing. SKIP DISH AND OPT FOR ANY OTHER PROVIDER. read more

They have great deals and easy remote control to record and search. Too bad they need the dish. I lost out on a great deal because they're too many trees around my place and the signal won't connect. But great deals and channels. read more

Wow!! Very deceptive advertising. They advertise high speed internet for 14.95 when I'm fact it's a dial up service in turn you have to purchase the phone service. Use to have Dish many years ago sad to see they use deceptive advertising now...much Like Direct tv! ! read more

Can't wait till the contract is up not being able to get Netflix due to not being a new customer is crap. Having to pay for most of the on demand movies is crap. Hate you guys and your new customers rules. Been a customer for over 4 years this is the thanks we get. read more

Lovely ads on TV about the competitors "ugly bill", but they have the same legally deceptive practices. Hard sold a two year contract. After one year the rate went up 40%, now I have to move with 5 months left on the contract and they are charging a $100 early termination fee, and $30 to ship back their equipment. When I posted same on Facebook, they said there was nothing hidden, it was just in the fine print. No wonder cord cutting is a fast growing trend. read more

i came home from the hospital afteer a operation. that lasted about day or so and my tv acted up.after two days of long calls of do this now this and sorry i will transfer you. finally they said was my hopper. they would mail a new one out to me at my cost. then my daughter has to buy a connection to transfer our many shows we have saved. to a 84 old women this was major frustration,it has been 5 days now. if i was a new customer they would have been right with in a day. some joy for my getting better read more

Dish has no customer service. I am new to dish and it has never worked consistently. I called the first time and they had me on the phone for an hour running up and down stairs, getting a ladder to look behind tvs mounted over a fireplace looking for wiring. It was ridiculous. I did everything they told me to do and it started working for an hour. I called a second time and they wanted me to do the same thing again. I said no, I need a technician. They said I didn't need one. So I went through it all again and it worked for a day. I called a third time and demanded a tech, they said I had to wait 3 days. They would not do a thing for me even though I'd been calling for days. So the tech comes and says everything is fixed and it goes out after an hour. I immediately called for the tech to come back and they said they had no one until the next day. Back to the back of the line. I will be changing immediately. read more

Been a Dish customer for years. Good customer service, decent content- but the new hopper and remote are six steps backward. Get it together guys! Now I can't sort my recorded shows by episode??? Seriously? The rwd/fwd are virtually useless and everything else about the new system is counter-intuitive. The new remote is just like the remote that came with my first remote controlled TV back in '84. And you have to scroll through 6 different screens to get anywhere. Absolute disappointment. Bring back the old system or come up with something better, don't just introduce a new product for the sake of saying you have something new without testing it. Next football season I'm switching back to Direct TV if you don't get your hopper in order. $150/month and this is what I get? Pathetic!!! Direct TV might get my billing wrong every month but at this point it might be worth switching back- at least I get NFL Network. read more