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Charter Communications

1.6 (210 reviews)
Closed 9:00 am - 12:00 AM (Next day)

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KEEP YOUR RECEIPT WHEN YOU CANCEL. Because you will cancel. And they'll text and call you like a bitter, abusive ex anyhow.
Meghan A.

If you feel the need to exercise by jumping up off your chair every hour or so in the middle of working on something to pull the power plug out of your router to reset it, if you enjoy talking to robots instead of people, and if having a tech out twice a month is your idea of socializing, then this service is for you. I was guaranteed 50mbps internet. Speed tests showed I was getting 15mbps. I called tech support at least once a day because their modem wasn't working, nor was the router. They'd say, "Well, we show it's working now..." Yeah. Now. An hour later, kaput. I had their service in Wyoming because they were the only game in town. Luckily, that's not the case here. We switched to AT&T Uverse and haven't looked back. STEADY 45mbps internet, and their techs actually work for the company. They aren't subcontractors. The AT&T tech was professional and showed up within the allotted time frame, unlike Charter's techs who showed up over one and two hours late. The only thing consistent about our service was that it was always terrible. Disconnected in three months. What a waste.

Do Not go to prototype dr!!

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1 year ago

great people work hard to provide great products. to save a little $ try the Xumo service for video programming.

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Ask the Community - Charter Communications

Review Highlights - Charter Communications

I would not BS you because I really care about my internet connection (I'm online about 7 hours a day) and my DVR.

Mentioned in 3 reviews

Read more highlights

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If you are stuck with Spectrum, I recommend switching to Net NV. For July, my internet with…read moreSpectrum had dropped multiple times throughout the month for a couple of hours each day. I've finally had it and shopped for a different internet provider, except we only have AT&T and Spectrum. AT&T Fiber wasn't available in my area. It wasn't until reading up on local companies, that I discovered Net NV. I wasn't keen on wireless since I am used to wired connections and I needed a stable connection, but I was at my limit and decided to try them out. Boy, am I glad I did. I made an appointment late in the night, and they contacted me in the morning saying that they were able to come the day of since they had a spot open. I wanted the 500 Mbps to 1 Gbps internet service level, but the technician mentioned it depends on the line of sight to their towers so he let me know what was available after he got down from the roof. Turns out my location was within the range and I was able to get what I requested, yay! It is $89 a month for my internet service level. The Setup Fee was $99 dollars. Payment can be made online through their portal. Friendly communication, service, and great staff. Switch if you can! Also, you can see the status of their services at https://netnv.statuspage.io/

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No-IP

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This is a company so poorly trained, that their own support people claim to not have knowledge of…read moreemail troubleshooting. I went for days without email. When I received it, they claimed it was my mail client settings. So I proved that this was THEIR system. Dan wrote this admission: "I had already talked to our mail provider and a supervisor about this issue as I do not have that kind of email knowledge as we're mainly a DNS company. This is what they told me and I'm sorry you don't agree or if it was incorrect. I'll let them know in case they'd like to look at the issue again. Regards, Daniel N. No-IP Support" People need to know this is a very sad service. I showed the issue inside their own system: This one spent 7 days to get routed. Received: from mx203.no-ip.com (mx203.no-ip.com [69.65.5.119]) by imf14.b.hostedemail.com (Postfix) with ESMTP for redacted@execvps.com; Thu, 8 Oct 2020 00:43:21 +0000 (UTC) Received: from mail1.no-ip.com (mail1.no-ip.com [8.23.224.50]) (using TLSv1 with cipher ADH-AES256-SHA (256/256 bits)) (No client certificate requested) by mx203.no-ip.com (Postfix) with ESMTPS id 4C2Tgb15M3z72mW8 for redacted@execvps.com; Thu, 1 Oct 2020 18:22:51 -0500 (CDT) Received: from mail1.no-ip.com (localhost.localdomain [127.0.0.1]) by mail1.no-ip.com (Postfix) with ESMTP id 8E4079EC5FE for redacted@execvps.com; Thu, 1 Oct 2020 16:22:50 -0700 (PDT) Received: from dtwmail1.msisurvey.com (dtwmail1.msisurvey.com [12.154.156.34]) by mail1.no-ip.com (Postfix) with ESMTP id 4D35D9EC5A6 for redacted@execvps.com; Thu, 1 Oct 2020 16:22:50 -0700 (PDT)

From the owner: No-IP is a leading DNS service provider offering Dynamic DNS, managed DNS, ICANN Accredited domain…read moreRegistrar services for multiple TLDS, managed email, server monitoring and SSL Certificates.

AT&T Internet

AT&T Internet

(53 reviews)

We're in the process of switching all our technology from Verizon back to AT&T. Even though we got…read morefed up with their lousy customer service and had left them, not that long ago. Along comes something shiny that seems too good to be true. We'll never know. As a new subscriber, I'm entitled to a free self install/setup (which never works because there's usually a problem with the wiring). They also threw in some perks that appealed to me. We'll give them another chance. When I explained that I'll fix the wiring, been doing it for years, they told me it was far too complicated for me to do. She wouldn't let it go. Her tech can be out on Wednesday. Oh, and it will cost $100+. To do What? As nice as I could I explained that there was no need to do a truck roll, I will fix the physical problem if she could troubleshoot the technical stuff. I guess not. It came down to an ultimatum of either the technician comes out for free or we call the whole thing off. I guess this company needs every last nickel. They wouldn't budge. BTW, I easily repaired the issue with the wire and it would've been a win-win had customer service treated us the way they used to in the past. I'm so discouraged, I don't want to deal with ANY more customer reps. 01/25

9/30/2023 Where do I…read morestart... Eleven days ago I was ecstatic getting fiber... Install was not so great as there were complications and after the first few days slowness.. Also, I wasn't happy that the router was installed in the master but our pc's are in the front of the house.. Problems arose when trying to stream etc... Today's tech: David went above and beyond!!! He immediately required from outside to inside of the garage...very professional and clean lines.. The fiber that was installed through the crawlspace and on my flooring in the back of the house) created issues. David arrived around 3 pm and left around two and a half hours later.. Checked all the signals and made sure everything was up and running.. Excellent customer service! Thank you David for making one happy Att customer!!

Spectrum - 5/28/25 Interior.

Spectrum

(65 reviews)

If you want to know the reason the store has such a low rating, just walk in and try to receive…read moreservice. I'm writing this review after visiting the store twice and waiting in store for over an hour again just to return equipment. Now they do offer appointments, but let me tell you that I have watched more than a few of those people check-in and wait a considerable amount of time beyond their appointment time to be seen, and this is another indicator that something needs to be fixed. The process here is broken, and quite apparently inefficient and not designed with customer experience in mind. The entirety of my transaction took 5 minutes and could have easily been processed numerous times during the hours I spent standing around. This was made even more apparent after watching all of the associates repeatedly wander the store, in and out the backroom, and stop to check in on the same customers standing around waiting for updates and data migrations to complete on their devices, all while there's a store full of customers waiting, many of whom are obviously there for the same reason as I. At one point a manager/leader approached me and mentioned I'd been waiting quite a while, so I explained what I needed to do and he made no offer to help expedite the process. The solution is simple. Keep a register open just for equipment returns and make a policy that anyone walking in with equipment be served in between walk-ins and appointments as associates are freed up.

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Charter Communications - isps - Updated May 2026

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