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uBreakiFix by Asurion

4.0 (74 reviews)
Closed 10:00 am - 7:00 pm
Updated a few days ago

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Services - uBreakiFix by Asurion

Desktop computer body repair

Desktop computer support

Device support or repair

7 More Services

Laptop body repair

Laptop support

Mobile phone body repair

Mobile phone support

Tablet body repair

Tablet support

Video game console support

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Recommended Reviews - uBreakiFix by Asurion

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Store front
Stephanie W.

A very good experience! My battery for my Samsung Galaxy Note8 was dying. I got five years out of it, so I was not complaining. After having tried two other providers: an other authorized Samsung provider: Best Buy in Reno, and Batteries Plus in Carson City, and being turned me away because they didn't service my phone due to its age (from 2018). So I decided to give ubreakifix by Asurion (Asurion Tech Services) a try. Afterall, they had good reviews on Yelp and were an authorized Samsung provider as well, so I knew I would get genuine parts and correct service. I went in on February 1, 2023. They asked me what was wrong. They confirmed they could fix my phone, but had to order the battery, since I had an older model. Then they quickly looked up the model of my phone, got me a price, wrote me up, and gave me a receipt after I paid in advance (since it was a special order). The genuine Samsung battery came in three days later, and they promptly called me to bring in my phone. It would take an hour to replace it. Since it was my back-up phone, I just left it there in the morning and came back later in the day. I told them it was backed up already and unlocked. They again promptly called me when it was done, in time, as promised, for the quoted price, which was reasonable (similar to what they charge you for an iPhone battery at the Apple store). When I swung by at the end of the day, there was a brand-new battery and the phone worked great! The store itself was just a small room in front of the two stations at the counter, with a few chairs for waiting and some products for sale. No one was in the room when I walked in, but an employee quickly came out from the rear area. He was knowledgeable, professional, and polite, as was his co-worker, who also came out when another customer walked in. I heard him answer all her questions and even give her some free tips. He also helped out another customer who came in later with some technical advice on how to use his phone. They were happy to help and did not push sales. I heard a third employee in the back also working. Everything about the store and the employees instilled confidence in me that this would be a good experience, and it was! I am sorry I didn't get any pictures of the inside when I was there, but I will try to get some in the future. The store is in the The Commons Shopping Center on S. Virginia St., with stores like AAA, Starbucks, PetSmart, DSW, and David's Bridal. Since it was at the end of the plaza, things were quieter, and parking was tight, but sufficient.

iPhone SE ( 2 GEN )
Rayven B.

Let me start off by saying " thank you Patricia " :] I was looking for way to get the iPhone charging port fixed without having the store keeping my phone for repairs or waiting for 3 hours - trust me no shade towards Apple Inc. Anywho.. I called the store, Patricia answered and reassured me she can fix my iPhone SE (2nd GEN) I drove right over. Patricia greeted me and asked me what's the issue and is there anything else going on with the phone. She showed me where the problem had started with the charging port, also, she showed me what was inside of the ear piece ( where you pit your ear to the speaker) and showed me the bottom of the speakers and it was filled with GUNK. Patricia was able to remove all debris and ear wax from the phone -- we conducted a hearing test . I called the phone and we talked . I heard her clearly and she heard me too, from there I seen the store sells iPhone SE protective screens - Patricia went ahead and replaced the old one with a new screen. She worked diligently and effectively all while maintaining a professional level and good conversation.

UBREAKiFix Storefront

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3 months ago

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UBreakiFix

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11 days ago

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1 month ago

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1 year ago

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1 year ago

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5 months ago

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5 months ago

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4 months ago

Fast service, always paying attention to detail. They explain you in detail what will be done.

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1 year ago

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1 year ago

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10 months ago

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3 years ago

Helpful 5
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8 months ago

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9 months ago

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7 months ago

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1 year ago

Absolutely lied about replacing the batteries in my 2 iPods. Total waste of money and a rip-off.

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UBreakiFix

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Photo of Kris H.
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2 years ago

Great customer service and very helpful staff. Got my phone fixed quickly! Definitely recommend.

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Patricia Ann N.

thank you

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2 years ago

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Patricia Ann N.

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3 years ago

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Patricia Ann N.

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11 months ago

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UBreakiFix

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1 year ago

Patricia provided friendly and efficient customer service. She is knowledgeable and very helpful.

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1 year ago

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4 years ago

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Patricia Ann N.

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2 years ago

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Patricia Ann N.

thank you

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1 year ago

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UBreakiFix

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1 year ago

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3 years ago

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Patricia Ann N.

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1 year ago

awesome shop, bring your phone here, had a SIM card issue they fixed for FREE and even gave me a SIM card key!

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UBreakiFix

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2 years ago

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2 years ago

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Patricia Ann N.

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3 years ago

Helpful 3
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2 years ago

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Patricia Ann N.

thank you

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3 years ago

Thanks Karma. great job it's perfect !!!! very easy in and out. Hopefully won't need it again but if i do i know where to come

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2 years ago

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Patricia Ann N.

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2 years ago

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Patricia Ann N.

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Photo of Kenya F.
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3 years ago

I had several phones repaired here and each time I was given quality, fast, and friendly service. Thank you all to the knowledgeable staff!

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Patricia Ann N.

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3 years ago

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3 years ago

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A C.

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3 years ago

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3 years ago

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Ask the Community - uBreakiFix by Asurion

Do you repair DVD/VCR combo recorders? If not, can you recommend someone who does? Thank you.

Sorry, we don’t fix dvd/vcr recorders and We don’t know of anyone in Reno that does.

Do u guys work on computers?

Yes, we do work on computers. we do free diagnostics to see what is wrong with them and to see how much it would cost to fix the problem. once we know what the computer needs, we contact the customer and give them a quote and wait for there approval… Read more

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Review Highlights - uBreakiFix by Asurion

I called the store, Patricia answered and reassured me she can fix my iPhone SE (2nd GEN) I drove right over.

Mentioned in 12 reviews

Read more highlights

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Batteries Plus

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What a great place for all of your battery needs. As I approached Batteries +, I was quickly…read moregreeted as the door was held open for me. There were several customers ahead of me but their questions and needs were promptly met. I had a question about a fire detector and it was answered and a permanent remedy for as recommended. In addition, several customers need help bringing large batteries in and the staff gladly went to their cars and carried them into the store. All my battery and light bulb needs will be taken to Battery Plus.

I had a pretty frustrating experience with Batteries Plus and wouldn't recommend going this route…read morefor a car battery install. Their website wasn't working when I tried to schedule an installation, so I called the store directly. The person I spoke with told me to go ahead and purchase the battery online and said they would install it when I came in the next day. Great. That sounded easy enough. I drove across town expecting a quick install, only to be told once I arrived that they don't install batteries on my vehicle's make and model. That would have been extremely helpful information to share during the phone call before I made the trip and purchased the battery. On top of that, they also wanted to charge an additional $40 just to register the battery after installation, which was never mentioned beforehand and honestly felt excessive. Between the website not working, the incorrect guidance over the phone, the wasted trip across town, and the surprise extra charge, the experience felt pretty disorganized and frustrating. I'd strongly recommend calling somewhere else first if you need a battery installed.

uBreakiFix by Asurion - mobilephonerepair - Updated May 2026

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