employee Patricia got me taken care very fast and knowledgeable. 10/10 customer service

I brought my daughter's Iphone15 in last month because her screen was frozen. I found Oscar to be very helpful and friendly. He said there were a few things they could try before I committed to buying a new screen. It turned out she had some water in there and I ended up buying their insurance plan because it's better than the deal I would have received from my carrier. They did the job and was able to return my teen's phone the following day. There was a small discrepancy on the price I would initially pay for the screen and my final price at pick up. They did give me the cheaper of the two, thank goodness because It was a significant amount. These phone and their repairs aren't cheap. I'm glad my daughter's device has this coverage and my studio beats and air pods. Thank you Oscar for your help with getting my teens phone fixed and back to us. I recommend this store and their insurance plans that will insure a phone and your devices under one simple plan. read more

Drew helped me out was very helpful and got my iPhone working again. They were fast and very helpful!

My technician, Drake, was very helpful and efficient. Was able to fix my phone's charging port with a thorough clean-out. Free of charge even. Finally, I was also able to get my Nintendo Switch checked in with a clear window of when it should be done. read more

Drake was awesome! Great customer service & same day repair. Price transparency so you don't feel like you're getting ripped off-- Couldn't be happier (: read more

do not take your phone here, heavily overcharges for new screens and makes your phone even more prone to water damage

Lots of parking, fast service, & super knowledgeable Although they were unable to help my older phone with parts they have on hand, they're very friendly & helpful with telling me what we need to do to get my phone back up and running. If I get a newer phone and need repairs while in the Reno area this is where I'll take it. read more

Tech: Oscar Perry TLDR: DONT GO HERE FOR ANYTHING COMPUTER RELATED. This is a poorly run corporate company. They don't care about customers at all. I brought my 2019 Mac Pro in on a Saturday because this was the only shop open at the time. I was having trouble with a battery at zero/not charging. The issue was later diagnosed as a failing T2 power rail that was collapsing under thermal stress and draining the system battery to zero. This is extremely common on 2019 T2 macs. a computer shop would have techs that know this or take 1 min to use an LLM to diagnose. before pulling the battery. The shop did not identify the underlying fault. Oscar disconnected the battery which forces the T2 chip into a cold boot state. Removing the battery is not what you want to do on a 2019 mac It's going to cause PMIC components or the logic board to fail. I'm going to guess that Oscar simply did not know this. The alternative is that he did know this, and didn't care. This triggered a kernel panic the next day, then my computer completely failed to boot. Based on my experience, this location is not equipped for Apple diagnostics or T2-related power issues. a reputable shop would have advised me on this, now I need a new I9 logic board or a new mac. DONT GO HERE for any COMPUTING NEEDS , go to a qualified computer repair shop with technicians who are qualified and can actually do work on your computer if it needs it. I paid 120$ to learn this. Instead I paid a guy to disconnect my battery and charge me 120$ and now I need a new computer. Called on Monday The guy on the phone said bring it in and they can see what they can do. What are you going to do? you couldn't diagnose that disconnecting the battery was the wrong move in the 1st place. You're definitely not going to diagnose anything if it's a: PPBUS_g3H rail PMIC T2 power rail or a USBC charge controller Issue much less get parts and put it in. Again a computer repair shop would have this covered. And advise you in the 1st place. If you need a new phone battery or a screen sure maybe ( based on the skills I've seen you're best off buying a cheap tool kit on amazon and get on youtube and DIY) DO NOT GO HERE FOR ANYTHING COMPUTER RELATED read more

Thank you so much Veronica! I came here because my phone pixel 7 screen went out. They were so helpful answering all my questions. I didn't wait long. It might have taken hour maybe two. I didn't stay there the whole time I went home and they called me to come back when it was done. Super convenient! I got a welcome discount. That is because it was my first time coming. I wasn't too happy about the price but it was way cheaper than a new phone. So what can you do?. Thank you so much for helping me out. Until next time hopefully there won't be one but if there is I know where to go. read more

This company is a bad actor, plain and simple. They seem more interested in scamming hardworking people than providing honest, reliable service. As a 100% disabled combat veteran, I find it sickening that businesses like this can take advantage of others without any accountability. It has now been over a month since I requested a full refund, and I have yet to receive a response from your store. I am deeply disappointed by this lack of communication and action. Charging me a $53tip when no work was completed is unacceptable and amounts to fraud. This issue is no longer about the money it is about the principle of honesty and fair business practices. I will be happy to cancel the complaints I have filed with the Better Business Bureau (BBB), the Federal Communications Commission (FCC), and the State of Nevada. read more

Unfortunately with this store they care more about sales than they do customer care. I went in because my daughter's phone was unfortunately not charging or holding a charge. The were eager to help by stating the device required a new battery because the battery heath had dropped to 80% (my device has been at 76% and still functions properly). I agreed to have the devices battery replaced upon their "professional" opinion that this was the issue. Unfortunately this was not the issue so as I return to the store I am now notified that the reason is because she doesn't have enough storage with the latest iOS update from apple. That is why the battery is draining. I explain that the $230 battery they said would fix the problem is all the money I would've had to fix/ buy a new phone. The woman who was helping me at this point apologizes and states there are "No Refunds" read more

YOU WILL REGRET! Below is the breakdown: 1. 23-day wait - Be prepared for looooong wait time. 2. Cheap build parts - I was promised "Real OEM" but the store installed cheaper "OEM-style" parts. My 1st screen replacement defective. 2nd incompatible. 3. Price trap - When their cheap build fails, I was asked to pay REAL OEM which costs ~50% more of original pay. 4. Customer service black hole - (3+) calls to get to real customer assistant, (2+) days waiting for a case manager assigned, (9+) emails with no settled solution. 5. Asurion insurance trap - It'll take 3+ calls to cancel--especially if store assistant input the wrong phone number for my account. 6. Broken devices returned to me - Their "fix" was giving me back a still-broken laptop. read more

Took my Xbox down since it had problems booting up. They had my Xbox for nearly 3 weeks and called me saying it's something with the motherboard and they don't do motherboard repairs. Took it to another repair shop and had it back working the next day. All it had was a faulty power supply, the guys here said they tried a new power supply to no avail. Makes me wonder if they even worked on my Xbox in the 2 1/2 weeks they had it. Also it says they have free diagnostic on their website which is complete lie you have to sign up for a subscription to get the free diagnostic otherwise it would've been $120 just for a diagnostic on anyway Xbox One that I got nearly 10 years ago. 0/10 do not recommend read more

AT&T directed me to this store because my iPhone 12 Mini battery was operating at only 77% capacity and I was covered through my son & daughter-in-law's insurance. They took me as a walk in and replaced my battery in like an hour and a half or so. They did a great job!! The people working there are very nice!! read more

uBreakiFix by Asurion - My new Battery Health in my Settings. - Mobile Phone Repair Near Me - Sparks, Nevada

after accidentally smashing my iPhone with the car door, I brought it here to hopefully get it fixed. Arlene and Veronica really hooked it up with a great price and provided me with an OEM replacement part and excellent customer service. They also explained the repair process and had it completely finished within an hour! I highly recommend this store for any iPhone repairs. read more

This shop had my device for a few weeks but as soon as it was time to repair it, it was fixed quickly. With one tech for both stores I'd say they are pretty good, but I do recommend hiring more techs to get the jobs done faster, and having better reviews. read more

These folks are fast, efficient and friendly. I was so pleased with my phone repair, and they were able to help me with the cost - by looking up my Verizon account. Woo hoo! read more

After having a problem with my Galaxy S21 smartphone,I called and proceeded to bring my device after having a flashlight issue,a tech found the issue and shortly after, I had my flashlight issues fixed at no cost. I will definitely be coming back after this excellent customer service that was provided. read more

This business will always have a special place in my heart. They were able to retrieve valuable family photos from an iphone of mine that went dead on a trip to Washington state several years ago. I took it to a store in Seattle that spent an hour in a futile attempt to bring it back from the dead. They told me that I had little chance of getting the photos back unless I was willing to spend a lot of money to get it to work again. uBreakiFix had the iphone back on within 30 minutes and transferred the photos to my icloud account for a grand total of $65. I'm really glad I didn't get rid of the iphone and gave uBreakiFix a chance to get my photos. The two women I dealt with at the store were knowledgeable and friendly. My compliments to them. read more

My phone wasn't working and my carrier sent me here for insurance work. These folks were fast and friendly! Highly recommended.

I visited summer of 2021for an iPad screen repair. I made an appt, went in & had my iPad back in just a few hours. They were polite, quick and did the job. read more

This place is top notch. With all the money that I spent on my phone, it's nice to have uBreakiFix there to fix my phone under insurance. They are quick & responsive and they can help you walk through what you need to do to get your insurance to cover a repair. I had a broken screen and needed to get back to work fast as this was for my work phone and I couldn't just leave it there for days on end. They got it fixed very quickly and I was able to pick it up in a timely manner. I was helped by both Mike and Arlene who are excellent employees. I have been here before for my young daughter's phone when she has broken her screen a couple of times and they were always there to help. Their knowledge is amazing and their level of customer service is second to none! I highly recommend them. read more

They did a professional job. My iPhone looks like new. I will come back if I break it again.

These guys are awesome. Charlie thank you so much for saving my s22 ultra (piece of junk), phone!. This has been the absolute worst phone I have ever had. Less than a year old and screen just goes completely black driving down the road. Charlie had me up and running with a new screen in 2 hours. Thank-you Charlie read more

It should be noted that this location was opened only a few months ago, hence the lack of reviews. However, this is not my first experience with uBreakiFix. My first experience was last year at the S.Virginia location (https://www.yelp.com/biz/ubreakifix-reno), where I'd gone to get an out-of-warranty gaming console repaired. That experience went well enough (or so I thought) and I ended up with a seemingly functional console shortly afterward. However, about 4-5 months later (and well after the service warranty period), my console refused to start up, update, or do anything really. In fact, the new issue was actually worse than the original one that'd caused me to seek a repair shop. I used Yelp's multiservice quote feature to put out feelers for another repair shop. The original uBreakiFix (at S.Virginia) was included. Surprisingly, this location (N.McCarran) was the first to respond. That's the first point of praise. I took my console to the location that'd responded first (N.McCarran), because why not and also it was closer to where I live. There, I learned that not only was the location a new one, but it was not connected to the other location except by name/brand (independent franchise). Brandon, one of the managers there, was awesome from start to finish. He examined my console and discovered that a major software error had occurred during the initial repair! The console's hard drive had been divided into seven partitions, thus creating a ticking time bomb for it to run out of space prematurely (which would lead to the problems I've described). The fix was a quick and simple one -- just a basic formatting of the drive to get rid of the useless partitions. Voila, a functional console, and because I'd patronized the other uBreakiFix shop for the first (bad) repair, he didn't charge me a dime for the actual fix. It should be noted that Brandon could've easily screwed me in the interest of profit. He could've said that the hard drive was faulty and a new one would have to be ordered. It would've cost me $150 and he'd be able to fake the repair without me ever knowing otherwise (unless I decided to disassemble my console to inspect the work after it was done, and even then, it wouldn't be totally obvious). If I were completely technologically inept, detecting such fakery would've been impossible. None of this happened. In fact, Brandon was well within his rights to charge a service fee for just the simple formatting. That didn't happen either; he was honest and upfront about the issue and what he did to solve it. This sort of integrity should be highly valued. Whenever I have an experience this positive, I try to reward it with any business I can. The following day, I made a point of bringing in my smartphone to have the built-in battery replaced. The experience was similarly smooth, so now we're two for two. I happily paid for the service and now my battery is at 100% health. Good stuff. Currently, there are two other reviews on this page, one of which is a single star. The user in this case complained that this location was "unable to fix or figure out what was wrong with [their] phone," and claims that the staff, although "nice enough," was nonresponsive throughout their experience. Yelp ratings are certainly a subjective thing, but even assuming everything was true, I don't believe it warrants the worst rating possible. I'm also fairly familiar with smartphone technology -- what sort of impossibly undetectable problem could you possibly have that isn't PEBKAC? All in all, here I am with an all-around satisfactory experience. The shop is clean, quiet, well maintained and the staff is friendly, professional and effective. I see no reason to deny them a high rating and will patronize them again in the future. read more

I had superficial cracks on my iPhone's front display that was also affecting my front camera. I took it here to get it fixed. Ended up paying $300. Came back to pick it up and they replaced the screen, but the camera was still broken. Was told it was a motherboard issue. The sole reason I did this was to trade this phone in to upgrade to a new one. My carrier will not accept a phone with a broken camera for any value. So I'm out $300. Would not have gone through with the service if I knew this was the outcome. I wish they would have just left it apart. read more

Shop unable to fix or figure out what was wrong with my phone. Staff was nice enough but failed to update me on the status of my device. I had to call the store twice when they should have been contacting me. read more

I went to the location on south Virginia near target. This place rocks! Quick turnaround & friendly service! They were the cheapest quote I received in town too! If your device is broken & can be repaired, take it here! read more

Dont go here! Dont use their services. Horrible customer service from management, they wouldnt even take my phone call and was not at store when issues happen. I dropped off a device to be diagnosed and serviced. I was called to pick up the device and told it was working properly. I get home and test it and its not working. So i call them and told to bring back. When i bring back i asked questions and was basically told it was my fault it got dirty in the car drive back home. First lie, second lie they said my device was tested and was working before i picked it up, totally impossible. I left device to see if they would do right by their mistake. Second trip i phoned ahead of time and was assured my device was tested and running properly, arrived to find out it was not working still, third lie. If any effort was put in to fixing my device you could hear the internal fan was not working and needed to be replaced. I asked to speak to management but was giving to a repair tech instead, he assured me he tested my device by watching youtube videos, fourth lie i dont have youtube on my device. When they got on phone with management who was not there they wouldnt even speak to me they were too busy. After second wasted trip i had to wait two weeks for a fan, fan got installed and seems to be working properly so far after inspection and testing on the third trip, but they left my hardware screws out which i missed seeing until i was almost home. So 3 trips, 4.5 hours of driving, gas money, time off work, countless lies, horrible customer service. You make the choice if you would like to take a chance. I cancelled my Asurion home+ policy as well i will take my money to competent business where i am valued. read more

Whatever you do, DO NOT GO HERE!!! I don't know what did they do to my S22 Ultra, but it's dead now. They can't do anything to fix what they ruined, they told us to send it to Samsung directly since the motherboard got fried. I brought this phone to them because it's under Samsung warranty. I had an area of damaged pixels on my LCD that I was hesitant to get it fixed since it didn't bother me and the phone was working great!! My husband convinced me to bring it in since it was still under warranty. The front camera was blurry after they fixed the LCD and now days later, my phone is dead!!! I don't trust this shop. They suck at communicating too, I had to call every time for updates. read more

It was such a quick transaction i don't have much to say lol. Patricia was polite, professional, and proficient. Dropped my iPhone off. Came back in an hour and was on my way. It feels like a brand new phone. Would recommend. read more

Mike fixed my broken screen on IPhone 15 pro in under 10 minutes! great work also very welcoming guy good on keeping you updated.

I got my iPad fixed here and was told it would take till the next day. I dropped it on a Friday and did not receive a call or voicemail letting me know my iPad was finished. I had to call 3 days later. Then I had to stand in line because they only have 1 person in the front with 5 people in line just to pick up. Disappointed in the way customer service was not up to par read more

Horrible service. Dropped my kids iPad with a broken screen off on the 18th it's now the 27th and they're telling me it's either fixed maybe it the home button doesn't work. (This is after nobody called me and I've both left a message and called yesterday with the promise of someone calling me back - which never happened ) I'm now here and they're telling me it's in the process of being fixed. They also refuse to return it to me in the state it's in. F this place read more

Best service in the west by Arlene & Janelle. Fixed our Google Pixel 7 Pro in an hour. Very polite and knowledgeable. HIGHLY recommend

Joshua's attitude was superb and he was accommodating! Front screen of my daughters iPhone was fixed in a very speedy manner and the quality was flawless! Will definitely be my go to spot for more repairs! read more

Came in with my business phone worried that I might have to have the phone disassembled repaired and reassembled and it cost a lot of money. That wasn't the case. Ubreakifix notice the charging port just needed a real good cleaning and service was no charge really reliable swift and courteous. Questioned about other future repairs for battery change out for my phone and was offered a reliably fair price. Will definitely be coming back thank you again for your help!!! read more

Great customer service and pretty fast too! Thanks guys! Hope I don't need your service again anytime soon but if I do I know exactly where to go. read more

Charlie was the guy that helped us today and we couldn't be happier. He replaced my iPhone 13 Pro Max screen and did a great job the screen has amazing color and looks perfect. He also talked me through how to file the insurance claim because well at this point AT&T is useless to even have stores still open. Thanks a bunch! 10 stars go to Charlie! read more

It should be called UBreakIRipUOff! I recently paid 140 dollars to transfer data to my old phone to a new one which should have taken no more than 5 Minutes. with an hourly rate of 1,680. That is more than most doctors and Attorney's as I had the misfortune of going to the least knowledgeable Employee at Spectrum West Mc Carron as he was totally incapable of making the simple transfer and got Butchered at uBrakeIfix. Never Again. Go elsewhere, anywhere but not there! read more