I needed a hard drive repaired and they were unable to save the disc, but they let me know right…read moreaway what the problem was and only charged me a very small service fee ($25) for advising me of the problem, I recommend this business and will go to them again in the future.

Amazing service. I will definitely come back here if I have any more needs. I came in, they were so…read morewelcoming and helpful and made my experience super easy and nice even though I got bad news about my hard drive! I came in to see if it was fixable but it wasn't :/ such a great experience although the news.

If you are stuck with Spectrum, I recommend switching to Net NV. For July, my internet with…read moreSpectrum had dropped multiple times throughout the month for a couple of hours each day. I've finally had it and shopped for a different internet provider, except we only have AT&T and Spectrum. AT&T Fiber wasn't available in my area. It wasn't until reading up on local companies, that I discovered Net NV. I wasn't keen on wireless since I am used to wired connections and I needed a stable connection, but I was at my limit and decided to try them out. Boy, am I glad I did. I made an appointment late in the night, and they contacted me in the morning saying that they were able to come the day of since they had a spot open. I wanted the 500 Mbps to 1 Gbps internet service level, but the technician mentioned it depends on the line of sight to their towers so he let me know what was available after he got down from the roof. Turns out my location was within the range and I was able to get what I requested, yay! It is $89 a month for my internet service level. The Setup Fee was $99 dollars. Payment can be made online through their portal. Friendly communication, service, and great staff. Switch if you can! Also, you can see the status of their services at https://netnv.statuspage.io/

After a miscommunication, the owner personally called me to talk through my experience with their…read moreservice. I truly appreciate that he cares enough about his business and his customers to reach out and make things right. It is clear this small business is working hard to stand out against competitors. I respect the effort and am glad to see they have a commitment to customer service.

I have been a customer of GBIS for years and want to commend them for their great technical…read moresupport. Jeff and the rest have always been so patient and knowledgable, taking me from dial-up (back in the day) to DSL. And now they have more hi-speed options. Bravo, everyone!

Other than the one time they turned my information over to the Secret Service, the internet service…read morethey provided was great! Fantastic tech support department they had also! I highly recommend these guys. Much better service and support than you'll receive from the Telco's.

I was in here the other day and left with a new Iphone 17. I always make appointments prior to…read morevisiting any phone store and this one is no different. I made mine for after lunch since everyone is happier after a bite. Lol. This is my Spectrum store of choice although I live closer to the Los Altos/Disc store. The customer service is better here than the other stores I have been to. Dion helped me with my kids phones and I'm looking forward to coming back to upgrade mine when the new Galaxy comes out next month. I hope either he or Elijah help me with that. My most recent visit was with Elijah. I felt bad that there were only two of them, but the line was out the door. While Elijah got me set up with my new Iphone purchase, I was able to help an older gentleman pay his bill on their kiosk behind me, so he didn't have to queue into the line. Thank goodness after about an hour being in there two more people came through the doors to help the other customers. I'm happy with my purchase and the customer service I receive at this store. I'll see you guys in about a month.

extremely rude, dirty customer service agents they have zero of that try to return my equipment and…read morehe wanted to try and turn me around to go to a different location ups said no I'll wait. He says well we don't know how long it's gonna be. Meanwhile he had his hands in his pockets. Looking out the window doing nothing. His name is Jimmy and Nelson is no better smirking bad Jimmy's girlfriend walked in and he wants to act like she's a customer and sit down with her with his little smart pad. He also turned away another old man while he could've in two minutes time him return his equipment. I was there 25 minutes waiting while I Jimmy sucking his thumb doing nothing. I finally got my equipment and was overwhelmed by the bad odor in the and I had to look at dirty, oily greasy filthy knuckles of a customer service agent while he scanned in my equipment this place is foul and I'll be changing to AT&T, especially because of that Jimmy guy what a complete moron.

Spectrum is the worst. Frequent outages in the Lake Tahoe area. Lousy customer service. Tried to…read morechange my plan to save money by reducing the channels in March because it was a second home. They said they put it through. Got a big bill in April. Called in April. Found out that they did not set it up. Discussed setting it up. Picked new channels and everything. Got a whopping bill in May. Called again. Said that they should have told you that I had to pick up a new modem to change the plan for the TV channels. Never was told this before.

great people work hard to provide great products. to save a little $ try the Xumo service for…read morevideo programming.

I attempted to transfer my Spectrum cellphone to T-Mobile. After an hour and a half, my Spectrum…read morephone shut off, and my T-Mobile phone didn't start up. Now I have no cellphone that works. Now I'm told to go to a T-Mobile store with my four brand new Galaxy A17 5G phones. I don't have the use of a vehicle at the moment. I am thoroughly disgusted with T-Mobile, and I wish I'd never switched.

Worst service ever! They won't close my account. They gave me the transfer pins to move them to…read morespectrum... and told me to call back to close the account. When I called back they said they couldn't close my account because I no longer had a phone that they couldn't close verify me with by sending a pin. WORST SERVICE ever!!!!!!!!!!!!!!!!!!! They are damming me to try and get another payment out of me!!!!!!!!!!!!

The store was clean and orderly. There were a lot of customers but I was helped right away. David…read morewas courteous and professional. He fixed the problem that I was having with my phone. I always have had good service here. I recommend this store for anyone with cellular needs.

10/30 Needed to…read moreupgrade my phone so I came in about 1pm. I was immediately greeted by Nataly who helped me . She was very helpful, listened to what I wanted and what I needed to do with my current phone and plan . She explained everything perfectly and got me in and out pretty quickly. Think it took an hr just because I went over everything and then choosing a phone best for my needs. Great service and pleasant experience. Enjoy !!!!

I know you have a lot of options when it comes to mobile and Wi-Fi. I just want to recommend…read moreSpectrum. Today Victor came out to troubleshoot my Wi-Fi and he was on time, friendly, patient and helpful. He took the time to write down my password for me, explain everything and make sure I was totally dialed in. My mobile is only $30 a month for unlimited and my Wi-Fi is reasonable too.

Call center. Terrible customer service. Called to cancel service. After multiple times tell the…read moreagent I just want to cancel have new internet provider. She continued to make offers I clearly was not interested in. I finally told her to just cancel my service and she hung up on me. Four weeks later I received an email stating last notice to return equipment. So I loaded up everything drove to Sparks where I had to wait and wait and wait to turn in the equipment. I guess you need an appointment to return equipment. Worst customer service ever. Improve by listening to customer. Don't bagger them into buying something they don't want. I actually went to the store on McCarren.

The store was clean and orderly. Employees are very eager to help. We don't have AT&T, but we have…read morein the past. We go in every once in awhile to see if they have something to offer us, that's better than what we have.

The AT&T store on W 5th street flat out lied. We bought 2 phones which my husband repeatedly…read morediscussed paying in full for. The sales associate assured him that the quoted price was the full amount. It was not, we are on a 36 month payment plan. We realized this after the 14 day return policy had expired. I have tried to resolve the issue and AT&T has just said too bad. I could have bought the phones off of the internet for the price I paid in the store that which the associate assured me was the full price, instead I now own a 2022 phone that I am paying $500 for and a Samsung that I am paying $700 for. AT&T truly is the worst.

They advertise that if you switch to them you can get a free phone and a good rate. So I decided to…read moreswitch. It took 2 hours to get my account setup. In the end I didn't get a free phone nor did they give me a decent monthly rate. T-Mobile is a joke. Now, rather than pay $40 a month I am paying $95 a month.

We went to the T-Mobile location on McCarran Friday night. The customer service couldn't have been…read morebetter. The two guys that were working promptly helped us get a new glass screensaver for one of our iPhones. They were jovial and courteous, and very nice to deal with. Kudos for their excellent customer service skills.