I needed a new battery for my ancient iPhone. It still works just fine and I decided it was a lot…read morecheaper to get a new battery than to buy a new phone. After going to two other places - Best Buy will only repair iPhones 8 and up and Mac-o-rama would have to order the batteries - I decided to go try the kiosk in the mall. I had checked them out a couple of days before and wanted to do some price checks before coming back. Tre - the owner - was very helpful and said this was his second iPhone7 battery replacement today and I was in luck because he had one battery left. YAY!!!! It took about half an hour to get the work done and only cost me $70. I would highly recommend this service.

I went in yesterday to get a cellphone case for my phone, the owner was phenomenal to deal with. I…read morewould Highly recommend his business at Meadowood Mall! Definitely took the time to help me. His attitude was terrific. Thank you! I would recommend you to everyone I know. Marla Di Loreto

Service requested - The diagnostic I requested came up inconclusive. There was no conclusion other…read morethan the computer board was faulty and does not work. I expected more for my $35.00 and two days they had my cell phone

Came in to get my iPhone looked at because of charging issues. Luis took very good care of me and…read moremy device. Overall quality service from this place. I would recommend!

Just wanted to let people know that I bought my phone at this location. Bought a phone and was…read moregiven a number previously used by someone else. Fought for a year to get that persons name off of my caller ID. These people treated me like a jerk because I am a girl and a guys name would pop up when I called someone. They NEVER fixed the problem. After 11 months of this I just decided to try the northtowne Cricket store. Gustavo fixed the problem in less that 2 minutes. Am calling corporate AGAIN to tell them about this HERO. Thanks again Northtowne Cric k et and Gustavo.

Im surprised theres not any reviews on this store.It is without a doubt the worst excuse for a…read morephone store ive ever seen.i brought my last phone into them to look at.the clerk broke ny sim card port,then blamed it on me,saying it was like that.i bought a new phone from them that day like an idiot.the personnel at this wells ave store are extremely rude,have no knowledge of telephones and if youre not latino,they dont even want you in there.ive had issues on two ocassions with my phone.both times they refused to help resolve my phone concerns and actually,on both ocassions,trued to convince me that the phone had been tampered with and got wet.lol little does the owner know that ive told probably 50 friends to never go to that store.white friends and latino friends.my friends will tell their friends and before long,hopefully the owner will decide to run a taco truck where all his current employees can work on their customer service and conflict resolutuon skills.i have never been so disgusted and aggravated.i currently need a new phone,because the phone this store sold me is so bad,i think may have been preowned when they sold it to me as new.stay out of this store,unless you wanna be in therapy for self worth issues.lol theyll treat u like garbage and dont care about anything but pushing phones out the door and being incredibly dishonest,rude,and ultimately gross.you lost about 200 customers on this one and many more to come.thanks for all your help,the wells cricket store from hell.keep your sanity and money.go to a different cricket store.

Stopped in to get some phone stuff sorted out. Needed to do all sorts of activation, purchasing and…read morevoodoo wizardry, I had previously wasted hours talking to a phone rep that made my life miserable. Carlos was able to help me get every sorted out and organized. It was a bit of a mess beforehand and now everything seems to be in order. The store also has all of the latest phones, cases and accessories. It's also generally not crazy busy. It took a while to get things sorted and I had to call customer service while I was there. They customer service person was a bit of a pain but the store guys got on the phone and were able to figure everything out. They're pretty helpful here and that's refreshing to see at a cell phone store.

Staff is dishonest and when they make a mistake they don't make it right. Ive been a long time T…read moremobile customer and when I went to replace a broken phone they offered me a promotion to trade it in and have my new phone completely covered regardless of the condition. The associate Logan ensured me there would be no issue so I agreed paid the taxes and fees and went on my way. Fast forward a couple months later I noticed I was getting charged for the phone after a month of no charges. I tried calling the store and they told me to call customer service. I did that and they couldn't give me any answers. The store called me back and a manager stated to wait and it will resolve itself and to call back next month if it doesn't. I waited and another bill came out with the equipment charge still on there. I tried calling in to customer service to get an update and answers but they store didn't open a ticket or even enter any notes. Luckily my customer service call was on record and they looked into then. Customer service figured out I needed to upgrade my plan for the promo to be eligible. I stated I did not want to spend almost double upgrading my plan and that was not the deal I made in the store. Customer service let me now that since the store offered the promo I would have to fix it with them. I went into the store and another associate found that the original associate Logan put in the wrong promotion and thats why it dropped off. He took my info and said a manager named Julio would reach out to me to fix it because he had the access to do so. 4 days no call so I called in and got Julio. He started to ask me questions like he didn't know what was happening so i informed him of my frustration that he wasn't informed by his staff and no follow up has been made. He rudely cut me off and told me he could already be working on my problem if I just let him know everything from the beginning. I gave him the info and he told me he would contact me back. He called back later that day and informed me that I had to change my plan to get the promo back. I let him know that wasn't the deal I made with Logan and would have refused and picked another option if that was the case. He told me that he spoke with Logan and that Logan stated I refused to upgrade my plan that day. I told Julio that was not true and again I wouldn't have taken the upgrade if so because I want to keep my current plan. He informed me that his employees were aware of promos and accounts and wouldn't make a mistake. I again let him know thats incorrect. The funny thing is a manager (might of been Julio) came over and approved the upgrade so they were fully aware of what they were doing and applied the promo to the wrong account type and if I refused like Logan stated why would they apply the promo at all knowing it wasn't possible? Julio then told me I would have to upgrade or they couldn't help me and maybe they could give me fair value credit for my phone and I would have to pay the rest. I informed him again that is unacceptable and he would have to make it right since his employee took my phone, money and made the deal with me to cover the phone with my trade in. He said he couldn't help me so I stated I wanted this to be made right and I would like us to handle this between us and not have to have attorneys involved. Then he refused to help me at all or give me his employee number so I could file a complaint. He stated he wasn't the police and didn't have to give me any info then hung up on me. All in all Julio is a terrible manager and when faced with an opportunity to make their employees mistake right and treat a loyal long time customer with respect he failed. Julio would have lost a lifetime customer but luckily Michael from customer service was able to get a manager to finally make it right and hold the bad associates accountable after months of attempts and patience with the Keystone location. Save yourself the hassle and go to another location where they treat customers with respect.

There is a reason this place has such a great overall rating. My boyfriend recently purchased a…read morecomputer here and had such great things to say about it.... So, When I was looking to get laptops for my kids he pointed me here. I had so many questions and so little time and was so not knowledgeable. Their expert gave me info I needed straight on, and advice and even recommendations of what to buy, even if it wasn't through them. What a great place. Trust this local business y'all!

On May 14, 2026, I called Reno Computer Fix in desperation because after transferring data from our…read moreold computer to a new one, and working with several other tech services, I still did not have Microsoft Outlook installed correctly on our new computer. Without going into too much boring detail, my husband and I have an unusual email/Outlook configuration - same email address, two formats, three devices, etc., and I had lost all my Outlook folders - arrgh! I requested a home visit so I would have all the information that might be needed at hand. Within a few hours, owner Justin returned my call and said he would be at my home the next morning. He showed up on time, patiently listened to my non-tech explanation of our Outlook goals, and went right to work. With expert tech skills on his side and held breath on my side, and both of us occasionally crossing our fingers, Justin worked his magic and Outlook was configured for our needs (even better than it had been before) and I got all my Outlook folders back - YAY! The visit lasted two hours - about one hour was for the Outlook concern and the other hour was filled with small fixes and reorganizations that most 12-year-olds could manage but that I either did not know how to do or was afraid of the consequences if I tried. The price was very reasonable and the work was excellent. If you need help with anything computer-related, contact Reno Computer Fix first. Justin was able to fix what three other tech businesses could not.

I had a great experience at this store. Big shout out to Danny for excellent customer service!…read more Needed a battery replacement for a Samsung Galaxy S10+. Danny ordered an OEM battery and it arrived the next day. He called me as soon as it was in, and the phone was ready within an hour after drop-off. Working perfectly! We will use this store for all of our repair needs. Thanks Danny!

Finally got my phone screen repaired. Thank God! My phone was looking so busted but Danny saved the…read moreday! After going to battle with my phone service and Insurance Representatives last week I'm more than satisfied with my repaired screen. Danny was very kind, easy going, and super helpful. If you need your phone fixed and looking for a place that's quick and provides quality this is the place! Thanks again Danny!

Wonderful staff an great team clean an excellent customer service team did the clean on my husband…read morephone nice

came in for an iPhone replacement screen. 3 months later there's a small black spot on the screen…read more phone screen replacement was 4 days past warranty and was not covered.

They took over a month to tell me the part they ordered was the wrong part. I had to tell them to…read morereorder the right part! Two weeks later they tell me they can't fix it because the part doesn't exist to order anymore. That was a big fat lie. What they should've said is we are not authorized by Apple to fix your computer. That's because only certified Apple repairmen can get the Apple parts for their MacBooks. These guys wasted my time and LIED! They will waste your time too just to make a buck. Don't go here! A guy had told me a couple months prior not to go here but I went anyway because it was convenient. I got screwed. Listen to me this time. Don't go there!! The jerk was very rude too.

I called cuz I love their name and they are rated good. Was very nice and helpful. So if you break…read moreanything like my mom broke her old vcr/dvd combo go here. Just know they might be able to get parts for old units lol. I am going to take my mom's laptop to them now.

My son brought his SAMSUNG s20 FE to this hole in the Walmart to get it fixed - the guy offers him…read morea big discount for using cash or Zelle (Sketchy but not that unusual) Phone left there Sat - he went back later that day, the guy tells him to come back Monday. Monday he gets the phone back - seems to be working although CLEARLY NOT OEM parts - the bevel around the screen was bigger, but it worked. Two weeks later the screen goes black - so my son goes back to "THE FIX" - same repair tech tells him the screen is cracked (he didn't drop it or damage it) there's no visible crack and he tells him there' "INSECTS THAT INFESTED THE PHONE AND HE SHOULD JUST BUY A NEW ONE" because this one is not fixable. I think he didn;t want to fix it or is incompetent. I took it to HOUSTON WE HAVE A PROBLEM by COSTCO and they fixed it WITH OEM parts for the same price and he backs his work up with a thirty day warranty. I went back to The Fix and the owner was obstinate and said he would not refund anything. Folks AVOID THIS PLACE ALL ALL COSTS - use HOUSTON WE HAVE A PROBLEM instead. This guy is a crook and a thief.

Buyer beware. He quoted me $100 to replace the screen on my iPhone 15 pro. He replaced it and added…read more"labor" to once he rang me up. Needless to say I won't be going back.