I love this T-Mobile location! Coming from Vegas I…read moreimmediately notice two things: 1. Super clean store. 2. All electronics on display! Unfortunately it's not always easy or enjoyable to arrive @T-Mobile. Although, this trip was different. Ready to upgrade we arrived to a smiling T-Mobile employee. He made the entire process quick & easy. Thank you Rubin!

I went in with my brother while I was visiting Reno; he wanted to buy a new phone. The person who…read morehelped us, Luis, was very clear on all differences of the Samsung phones. He was very fast to transfer the data to his new phone. Very pleasant conversation about questions my brother had about the new phone. He was also quite patient. This location is very different compared to the previous T-Mobile location. I learned this is a corporate location. Most other locations are 3rd party. The next day we went back as my brother wanted a new Bluetooth speaker. This time around, Paul helped us. What a professional young man with a great personality. He ensure he played all 3 speakers my brother was interested in buying. Again a great experience all around!

Great experience at the Reno store. Edwin was the CSR that helped us. He helped port our numbers &…read moreshowed us how to get the best & the most affordable wireless service. Absolutely a great CSR!!

10/30 Needed to…read moreupgrade my phone so I came in about 1pm. I was immediately greeted by Nataly who helped me . She was very helpful, listened to what I wanted and what I needed to do with my current phone and plan . She explained everything perfectly and got me in and out pretty quickly. Think it took an hr just because I went over everything and then choosing a phone best for my needs. Great service and pleasant experience. Enjoy !!!!

Stopped in to get some phone stuff sorted out. Needed to do all sorts of activation, purchasing and…read morevoodoo wizardry, I had previously wasted hours talking to a phone rep that made my life miserable. Carlos was able to help me get every sorted out and organized. It was a bit of a mess beforehand and now everything seems to be in order. The store also has all of the latest phones, cases and accessories. It's also generally not crazy busy. It took a while to get things sorted and I had to call customer service while I was there. They customer service person was a bit of a pain but the store guys got on the phone and were able to figure everything out. They're pretty helpful here and that's refreshing to see at a cell phone store.

Staff is dishonest and when they make a mistake they don't make it right. Ive been a long time T…read moremobile customer and when I went to replace a broken phone they offered me a promotion to trade it in and have my new phone completely covered regardless of the condition. The associate Logan ensured me there would be no issue so I agreed paid the taxes and fees and went on my way. Fast forward a couple months later I noticed I was getting charged for the phone after a month of no charges. I tried calling the store and they told me to call customer service. I did that and they couldn't give me any answers. The store called me back and a manager stated to wait and it will resolve itself and to call back next month if it doesn't. I waited and another bill came out with the equipment charge still on there. I tried calling in to customer service to get an update and answers but they store didn't open a ticket or even enter any notes. Luckily my customer service call was on record and they looked into then. Customer service figured out I needed to upgrade my plan for the promo to be eligible. I stated I did not want to spend almost double upgrading my plan and that was not the deal I made in the store. Customer service let me now that since the store offered the promo I would have to fix it with them. I went into the store and another associate found that the original associate Logan put in the wrong promotion and thats why it dropped off. He took my info and said a manager named Julio would reach out to me to fix it because he had the access to do so. 4 days no call so I called in and got Julio. He started to ask me questions like he didn't know what was happening so i informed him of my frustration that he wasn't informed by his staff and no follow up has been made. He rudely cut me off and told me he could already be working on my problem if I just let him know everything from the beginning. I gave him the info and he told me he would contact me back. He called back later that day and informed me that I had to change my plan to get the promo back. I let him know that wasn't the deal I made with Logan and would have refused and picked another option if that was the case. He told me that he spoke with Logan and that Logan stated I refused to upgrade my plan that day. I told Julio that was not true and again I wouldn't have taken the upgrade if so because I want to keep my current plan. He informed me that his employees were aware of promos and accounts and wouldn't make a mistake. I again let him know thats incorrect. The funny thing is a manager (might of been Julio) came over and approved the upgrade so they were fully aware of what they were doing and applied the promo to the wrong account type and if I refused like Logan stated why would they apply the promo at all knowing it wasn't possible? Julio then told me I would have to upgrade or they couldn't help me and maybe they could give me fair value credit for my phone and I would have to pay the rest. I informed him again that is unacceptable and he would have to make it right since his employee took my phone, money and made the deal with me to cover the phone with my trade in. He said he couldn't help me so I stated I wanted this to be made right and I would like us to handle this between us and not have to have attorneys involved. Then he refused to help me at all or give me his employee number so I could file a complaint. He stated he wasn't the police and didn't have to give me any info then hung up on me. All in all Julio is a terrible manager and when faced with an opportunity to make their employees mistake right and treat a loyal long time customer with respect he failed. Julio would have lost a lifetime customer but luckily Michael from customer service was able to get a manager to finally make it right and hold the bad associates accountable after months of attempts and patience with the Keystone location. Save yourself the hassle and go to another location where they treat customers with respect.

Jabari was a real gentleman and a rare pleasure to conduct commerce with. I would like to make…read morethis my favorite and home store if just for him! Thanks sooo much!

purchased a turntable from the electronics section of the store. got home and unpacked unit. the…read morehinges on the dust cover were broken and not repairable. returned next day , showed the sales person the damage. she coldly informed me "no return on accessories" . sold as is!! explained once more that the product was damaged in the box and not defective. she indicated to me that her boss will fire her if the damage item was returned. just another way to make a good faithful customer go somewhere else.

Very helpful I lost my phone and he helped me get a new one , I was very distressed , he calm me…read moredown and was very understanding I would recommend this store to anyone .

Trying to cancel my phones and they make it almost impossible. Omg they asked multiple times why I…read moreno longer needed phones, I said because my kids are no longer in my home and have their own providers. They made me repeat myself 3 times. The operator was relentless and annoying , I finally was able to get off the phone after 20 mins. You're probably wondering why I didn't hang up sooner, because they tell you they can't make the changes unless you let them hang up first. Wow I'm just in shock how this company works

Price went up without notification in under a year. There are better current plans (cheaper,…read morematches or exceeds all of the features). I gave an earlier 5 star review based on dishonest promises. Knife in the back type corporate business. Going into the store though Jasper was patient and fixed everything. I would give him 5 stars, but the person I talked to before him justified the price increase by saying I was notified (I verified I was not) and when I told him I wasn't said I couldn't raise my voice at him. I also did not do that. Unnecessary stress and an hour wasted due to shady business practices at the corporate level, but the store eventually settled it.

NOT THIS STORE. This review is for AT&T new service ordering over the phone at our countries AT&T…read moreMAIN CALL CENTER FOR NEW SERVICE 855 915 0415. Over several day's, I have been trying to "switch and save" wireless phone carriers. The best new deal SEEMED to be with AT&T. WHAT started out to be a comfortable new monthly rate with a new phone went from around $50 per month (all inclusive), day's later increased to $108.00 per month. That and the new phone was taking over a week to ship to my home. After MANY hours on the phone with a robot (nearly impossible to get a live person on the phone or website), I was always referred to their websites AI named Andi. He couldn't help me either. I ended up finally talking to a live person to which I canceled this new "SERVICE". No attempts on their part to keep me (no retention department i guess), just a huge waste of my time. Buyer beware! Even though it's not perfect, I am staying with Boost Mobile carrier at only $15 per month.

Thanks spectrum for the WiFi with the router and the xumo and my phone data without you guys I will…read morenever have the best birthday in my entire life love you all for it and thanks for Lizette for telling me about the WiFi and router and xumo and my phone data and thanks for saying happy early birthday to me until my birthday sept 20th 2026 I will be 19 years old on that day love you all and have enjoyment of the weekend and have a wonderful holiday on October hope you remember me forever Sincerely Brian Salas daniel garcia

I currently have AT&T internet, but I don't even have Spectrum. They call me at least once a month…read moretrying to get me to subscribe to their shitty 1 Gb cap. With AT&T and TE, I can get 5 Gb as fast as I want, and they never call me at all. AT&T is vastly superior to Spectrum in almost every way when it comes to speeds. I would go to Spectrum if you want someone calling you when you have another internet service, asking you to subscribe to their shitty service. I've told them I don't want their shitty service multiple times, but they won't stop calling me. Spectrum, you are the worst. I hope you die in hell.

They advertise that if you switch to them you can get a free phone and a good rate. So I decided to…read moreswitch. It took 2 hours to get my account setup. In the end I didn't get a free phone nor did they give me a decent monthly rate. T-Mobile is a joke. Now, rather than pay $40 a month I am paying $95 a month.

We went to the T-Mobile location on McCarran Friday night. The customer service couldn't have been…read morebetter. The two guys that were working promptly helped us get a new glass screensaver for one of our iPhones. They were jovial and courteous, and very nice to deal with. Kudos for their excellent customer service skills.

Great experience at best buy. Had the gift cards I was looking for and was looking for another…read morebirthday present. I have had good experiences getting new phones and am planning on getting another one. Service is great in the phone area. Value is better than my employee discount.

6/11/26- After doing…read morea lot of research I finally decided to purchase the Ninja AutoBarista Pro.. Purchased my Ninja Auto Barista from Best Buy today. The store had the machine in stock, and I appreciated that an associate brought it out to my car for me. The reason for 4 stars instead of 5 is that there wasn't a display model available to see before purchasing, and the customer service was fairly average. Overall, a smooth transaction and I'm looking forward to using my new Ninja.

Excellent service, they were very efficient and helped me quickly. I didn't have to wait; they…read moresolved my problem in a matter of minutes. Andrea Ramirez, in particular, was very professional. I will definitely return.

This was by far the worst experience I've ever had with Verizon. We went to the store on my son's…read morebirthday to get him a new phone -- what should have been a happy and special day turned into one of the most frustrating experiences ever. We were helped by Victoria and Andrea, who offered us a "special discounted" home internet deal. It sounded great at first, but it quickly turned into a mess. We were given three completely different prices for the same service, and none of them matched what they originally promised. The dishonesty and confusion were unbelievable. When I tried to get clarification, Andrea suddenly walked away and said she wasn't going to help me because "she had nothing to do with it." After that, another employee came over -- even ruder and more disrespectful -- and gave my family and me the worst customer service I've ever experienced. The tone, attitude, and complete lack of care were disgusting. We ended up leaving the store without a phone for my son, and what should have been a fun birthday memory turned into a day he'll never forget for all the wrong reasons -- watching his mom be lied to, dismissed, and treated with zero respect. I even canceled my home internet afterward because the "great deal" they offered was nothing but false promises. The employees at this location -- Victoria, Andrea, and the other rude associate -- have no professionalism, no empathy, and no respect for customers. Do yourself a favor and stay far, far away from this store. They will waste your time, mislead you, and treat you terribly