This corporate store is clean and well layed out. They have a wall of pickup and drop off lockers…read moreavailable for 24 hour service. The associate that helped me was polite and professional.

This review might be a little confusing because it is NOT about the physical stores this is JUST…read moreABOUT how Verizon is set up strictly for there internet service. I actually really do like the simplicity of the internet service they offer because it is one little square cube that you plug into the wall and plug into your TV and you are good to go. I really like that because I am not computer savvy whatsoever so I didn't have to put one wire here one wire there give my blood in the first born child like all the other services. Now the problem that I had which took me almost 10 hours to figure out (yes don't laugh because I already said I am not by any means computer savvy) when trying to pay your bill online for strictly internet when it asks for your mobile phone number IT IS NOT your actual personal mobile number it is a phone number with a local area code that is attached to the box! It is not your phone number that you used to set up the account but a phone number that is assigned to your internet service. It was driving me insane because it kept telling me my information was wrong so I started pressing the little? Icon trying to figure out what on Earth they meant by my information not being correct because I do know my information lol. That is when I discovered that what they consider your " MOBILE" VERIZON NUMBER is actually the phone number that is on the back of the box. Just wanted to give people a heads up about this to save possible headaches and frustration when paying your bill.

I love these guys. They did all of the work and got my family new phones on T-Mobile! Thank you for…read morehelping me out to save so much money and doing it with a smile. You all are amazing!

Normally I try to avoid going into phone stores. But it was time to upgrade my phone…read more I got helped by Tony. He's really down to earth, friendly, and patient. And I couldn't be more happier with my service with him. I didn't catch the manager girls name, but she was also pretty cool too. Thanks y'all. 5 stars.

I'll just make this quick, but these workers are complete imbeciles. The only thing they do in that…read morestore is take your money for the bill and start up new service. Other than that they can't help you with anything else. They just sit around on their phones and tell you unfortunately we can't do that unfortunately we can't do this either. All they tell you is, you have to call Tmobile customer service.

The people in the store were very nice and helpful. However, talking with support took 59.10…read moreseconds to finally get the gateway to work again. It worked the first day, the next day it gave an error code and I had to call support. They had me take out the Sim card. It is tiny and I had severe problems getting it out. Disgusting experience with support, the technical support person was very nice but it took an hour!!!!!@!@@!. Why in the world would a new user have to pull out this Itty bitty little card????????

I was having issues with my cell phone. I couldn't call or text. I went in and they fixed the issue…read morein 10 minutes. Great service!!!!!!!!

Thank you to IRA Franco for your excellent skills to reset my iphone. I was not able to send photos…read moreand that was so upsetting. As a photographer and Elite Yelp reviewer, I need to be able to send and post photos...and you fixed my phone! Yea!!!! This was a Five Star Customer Service Experience for me at the AT&T store in Sparks. Thank you again IRA and great job fixing my phone. Excellent job! See you soon. Julie A

The store was clean and orderly. I was having problems with pop-ups. The Verizon tech was…read morefriendly and helpful. She was very knowledgeable about the cellular system. She solved my problem quickly. Thank-you! I highly recommend this cellular company!

Came in to upgrade 2 phones and our plan. Was a great experience until 2 days later when I noticed…read morethe absolutely fraudulent crap the sales guy put on our plan. The easy one to explain is the phone insurance. I told him in zero uncertain terms that we absolutely did not want the insurance plan. He put it on anyway. The next one is actually diabolical. They have the deal where you get netflix/hbo with ads for $10/month. He told us the plan without ads is $20/month, so we asked to add that plan. What this scam artist actually did was put the $10/month plan with ads, the Netflix premium, and the HBO premium, all separately for a total of $34.50 per month. Yelp won't publish this review if I accurately describe what category of human being this individual is. During our time spent there, he proudly explained that he makes commission and makes more money at Verizon than he did working in IT. Now we know how.

Thank you to Zee from AT&T, who helped me today. Great customer service. I finally paid off my 2 i…read morephone 15's that I have had to pay on for 3 years. I will be so glad to be out of your At&T contract. This store near legends is great....BUT I was treated very badly at the other sparks AT&T store near Trader Joe's where I bought the 2 iPhones and was cursed at by the woman manager. I suggest you do not go to that At&T location unless you want the manager to tell you to get the F out of her store. Shocking. Thank you to this Five Star AT&T location. Vee's service was outstanding. Julie A

This is the second time I've visited this AT&T store in the past nine months or so, and…read moreunfortunately both experiences have been the same. The staff just seem like they don't want to be there. They're not enthusiastic about helping, and their tone often comes across as annoyed that they have to deal with customers at all. The service is also very slow when it comes to looking into issues or answering questions. Instead of feeling welcomed or helped, it honestly feels like you're inconveniencing them by being there. I work in customer service myself, so I understand that some days are busier or more stressful than others. But when you work in a customer-facing environment, customers should at least be greeted and made to feel like someone is willing to help them. Both of my experiences here have been unpleasant, and unfortunately I would not recommend coming to this AT&T location.

Everyone here is great, they have just about everything you need. They are friendly and helpful…read more I've been going here since they've been open and so have many people I know. Also trying to find someone that replaces watch batteries anymore is a real challenge. The same with car fobs and garage door openers. They do that, and they don't overcharge. They will also recycle 5 pounds of batteries for free. They also work on cellphones.

Austin was of great assistance fixing my cell phone re-charging c port. He cleaned, tightened and…read morerestored the phone to working status in just minutes at no charge!! Thank you very much. Blair Smith

Do yourself a favor and do not buy a cell phone from Costco . I purchased an iPhone 12 on…read more10/28/20. On 2/19/2022 the phone is dead. I need a new motherboard according to Apple who wanted to charge me over $300 plus for repair. But wait! Thank God I purchased insurance from Allstate through Costco. Forget about that. They need a warranty receipt, I have a receipt . That's not good enough. They have no record,. I'm too aggravated to go into detail regarding this fiasco, but to save myself time and aggravation I'm going back to Apple and spending $300 plus dollars to get my phone fixed. Allstate insurance through Costco is a joke. Please save yourself aggravation and don't buy your cell phone through Costco. Never again.

72 days ago my husband and I purchased three phones from Costco Verizon Wireless Kiosk…read more A couple of weeks ago some sort of smudge got beneath my screen protector. I took it back to Costco Verizon to get a new screen protector. Kassandra informed me that as it was within the 90 day time frame they would replace it for free. We got the screen protector off and found that it was beneath the screen itself. We don't know how the bubble got there. She then informed me I could exchange it for a new one (same for same). I responded, "yes please". So she got me a new phone put on a new screen protector and Otterbox. The she helped me to download all my apps, notes, photo's etc. Kassandra wiped my old phone clean. The Kiosk is small and always clean. Kassandra is not only knowledgeable, friendly and kind with a very easy going personality. While I was waiting for all my stuff to transfer an older couple approached her with lots of questions. She listened to them closely and answered their questions. She had to repeat much of what she said. She was extremely patient and kind. If you need a phone and are looking for a deal check out what Costco members can get at the Verizon Wireless Kiosk and be sure to ask for Kassandra.

I needed a hard drive repaired and they were unable to save the disc, but they let me know right…read moreaway what the problem was and only charged me a very small service fee ($25) for advising me of the problem, I recommend this business and will go to them again in the future.

Friendly, knowledgeable, timely and reasonably priced. Highly recommend!…read moreI would definitely call on them again.