I've had Spectrum Business Internet for over four years. The service itself is all well and great…read more Speed is wonderful and as long as you don't need customer service everything is fine. We're in the midst of moving to a new location, and the new location is not serviced by Spectrum. I'm not happy to HAVE to leave Spectrum, but boy did they burn their bridges today. I called to cancel my service EFFECTIVE next month. As soon as the call finished, I returned to my computer to continue what I had been doing, only to find I had no internet. I redialed *the very same number* I had just disconnected from, and the automated system says something along the lines "we recognize your number as a residential customer ...." [um, no, I'm a business customer but okay let's keep rolling]. I won't detail the conversation, but each person I spoke with transferred me to another person. At the end of the 35 minute phone call I had spoken with FIVE different people before they reconnected my internet. I'll miss the high speed - but I am hopeful that my new LOCAL internet service will provide me with top notch customer service.

We have the TV spectrum APP only with wifi. Every month, prices keep going up. For having nothing,…read moreno movie channels or anything, we are now at a price of $286. We are going to drop the tv app. If no mercy on deals to keep us at a FAIR price, not a communist price, we will keep it. If wifi price is still crap, we are going to try T-Mobile wifi before 100% spectrum termination! Spectrum are price gouging. Not anymore. One week, we are done. Only because we have one thing we are dealing with this next few days. But.... we are done !!!

Upgrading my old system and integrating new components were a serious challenge. Bill worked it…read moreout with the vendor, requiring several trips and many hours to do so. Did a great job and very grateful for his hard work.

Just had a man come in from this place claiming to have a work order to fix my direct TV box and…read morereplace my dish (I do not have a problem with my service btw). I have a corporate it happens that they will send repair men out to us when something goes down. Upon further investigating it turns out to be this place was trying to scout my establishment for a quote and estimate(I do not want nor need).His choice to lie to gain a potential customer makes the business feel vulnerable and uneasy . If they man would have just said I would like to do some work for you guys I would have said no and moved on, now I feel a need to write this long review of my very very very brief experiences on this business. -Marcus

Was with DirecTV for 18 years I cannot believe the things that they have pulled in the last little…read morebit not only with my account but my father's account. They disconnected my father's account for me telling an agent how they were taken advantage of them and making them do the Dirty Work . I then get a letter saying don't worry about paying your next bill or returning equipment we just decided to cut off your service . I guess they did not like that the agent cited with me and gave my father the $80 credit that they tried to overcharge him on a fixed income . Making his bill go from 128.00 to 196.00 for no reason...... I highly suggest you save your money like I wish I would have in the 18 years these people have gotten more than $60,000 for me to be treated in such a way because you're giving factual information DirecTV is cheap they go for cheap labor and then they want to overcharge their customers

16 years with direct. I suspended the service for two and a half months. I wanted NFL ticket with…read moreyou Tube tv. Upon reconnecting they doubled my price for three tv's from $115 to $228. I called and they would not budge. I canceled and continued with YouTube tv with all the same channels plus more for $79

I've had Dish Network for years. I called to cancel last month because the bill just got really…read moreexpensive for what I was getting. I had already paid for that month and customer service said they don't refund but immediately turned off service that's been paid for.I was told I needed to send back remotes and modems... they didn't want back the ugly satellite that's on my roof. I got another charge for the shipping and boxes they provided to send back equipment in. When I called and told them that they had a full months of service payments without the service and they are charging me for boxes that I sent back. I want them to come take down there satellite dish. she tells me the closest dealer is in another state and I would have to call them to get it removed. This company doesn't deserve to have any business! I can't stand business companies that rip off customers.

DO NOT RENEW OR USE THIS SERVICE, use the internet apps and…read moreend satellite and cable networks. When was it deemed a requirement to release people from their contract by providing a Death Certificate? they are not the IRS or Social Security office. These people need to be put in their place. Nobody should be demanding proof of death before they release you from responsibility. My parents had Dish for 27 years and had several upgrades to their service over the years. At the time of his death they were in a contract and we asked to return the equipment. They said they needed a death certificate to prove he was gone before they would authorize a box sent out to collect their Hopper and Joeys.' (this is their email) Hello, On 09/26/2025, we received your correspondence. Unfortunately, we were unable to process your request at this time. To research this further, please provide additional information on the account holder to termexemptions@dish.com. To process the request we need to view the necessary documents. Please provide the necessary documents related to your request: - Death Certificate If there are further questions or concerns about this issue, please feel free to contact DISH Network at 1-800-333-DISH. Sincerely, DISH Network My Father died and I am trying to help my mother get readjusted to a new life without him. I do not understand why a death certificate is warranted to end a contract or they would charge a $200 plus fee to cancel the services. Stop paying any type of service that will not just release you when you ask to get out. Why would they turn the screws on you even if you did not have a tragedy?

Total scam. Pamela cannot support what they sell or promise for service. Their 4G cards fail…read morerepeatedly and are a sketchy business at best. They left us with little to no Internet for over 2-1/2 months and took nearly $1000 from us for crappy hardware and useless cards. They clearly are over-selling their products/services - BEWARE!!!

Talked us into getting business service with HughesNet, which ended up not working at all. Service…read morewas spotty, with enormous lags and low quality streaming. At times, uploads were completely blocked - speed tests would just error out. Keeping the service was not an option for us, but HughesNet still charged $530 to cancel. Don't make the same mistake!!

We dumped Charter because of their money-grabbing policies. Went with DIRECTV using the current…read morepromotion. The installer was questionable--walked in the mud outside and came into the house, walked right onto the rug and gave me a sour look when I insisted that he put on shoe protectors! He had a cold and was constantly wiping his nose with his hands. I had to wipe down everything he might have touched. He made me sign a number of items without explaining or allowing me to read what I was signing. Here lies the biggest problem. Our first bill was correct. Our second monthly bill had extra charges on it. I telephoned questioning these, having not approved them previously. Ok, it was removed but the total was again wrong so I called a second and a third time before the bogus charges were removed and the total came down to the first month. Anybody signing up with this company must get a paper bill and look at the charges carefully. Bogus charges are added without the knowledge or approval of the customer!! VERY BAD BUSINESS. So far the TV service is ok.

If you want to know the reason the store has such a low rating, just walk in and try to receive…read moreservice. I'm writing this review after visiting the store twice and waiting in store for over an hour again just to return equipment. Now they do offer appointments, but let me tell you that I have watched more than a few of those people check-in and wait a considerable amount of time beyond their appointment time to be seen, and this is another indicator that something needs to be fixed. The process here is broken, and quite apparently inefficient and not designed with customer experience in mind. The entirety of my transaction took 5 minutes and could have easily been processed numerous times during the hours I spent standing around. This was made even more apparent after watching all of the associates repeatedly wander the store, in and out the backroom, and stop to check in on the same customers standing around waiting for updates and data migrations to complete on their devices, all while there's a store full of customers waiting, many of whom are obviously there for the same reason as I. At one point a manager/leader approached me and mentioned I'd been waiting quite a while, so I explained what I needed to do and he made no offer to help expedite the process. The solution is simple. Keep a register open just for equipment returns and make a policy that anyone walking in with equipment be served in between walk-ins and appointments as associates are freed up.

Spectrum offers a convenient location with a huge parking lot, making it easy to access. Upon…read morearrival, I noticed attentive service with one person being helped immediately. The check-in process was straightforward, as I signed in on the kiosk iPad and was called when it was my turn. The staff provided excellent service during my visit, especially when returning a 14-year-old router modem after canceling my service, which was costing me $90 a month--clearly a wise decision to switch. I was reassured that the router would be reused elsewhere. Overall, a positive experience with friendly and efficient service at the store.

I needed to run by the Charter Store in Smithridge to return a piece of equipment. This place is a…read morebit of a joke. I think they are dealing with a lot of mismanagement. When you walk in the store is divided into sections with the emphasis on their mobile phones. Services like Internet, cable TV and related are the other end of the store. You sign in on a (filthy, even by pre-COVID standards) touch screen that was so dirty I felt like I needed to wash my hands after interacting with it. When you finally got to talk to someone they were friendly enough and tried to help but it was going to be over a 2 hour wait time just to return my Internet device. I ended up going to the UPS store to do this. It's free to drop off there - just be sure you keep your receipt. It took Charter over a week to realize the device was returned and credit the account back. Charter and companies like that get away with the lack of customer service because there isn't a lot of competition. WIth 5G and high speed satellite Internet coming online that is about to change. It will be interesting to see if that finally get's them to fix their customer service issues.

Spectrum is the worst. Frequent outages in the Lake Tahoe area. Lousy customer service. Tried to…read morechange my plan to save money by reducing the channels in March because it was a second home. They said they put it through. Got a big bill in April. Called in April. Found out that they did not set it up. Discussed setting it up. Picked new channels and everything. Got a whopping bill in May. Called again. Said that they should have told you that I had to pick up a new modem to change the plan for the TV channels. Never was told this before.

0830 internet goes out, so I cycle my modem and router. Nothing. Call charter at 0845 to report the…read moreproblem & they tell me it's me and they'll ping my modem. 0905 they tell me they're rebooting my modem. 0908 they tell me there's a service outage. 0930ish they say the outage is caused by a power outage. NV Energy reports an outage that affects less than 5 customers. 1000 charter says service will be restored by 1130. 1145 charter says service will be restored by 1430. 1417 charter says service will be restored by 1730. 1716 charter says service will be restored by 1800. 1839 I contact charter again and am told by 2030. 2110 I contact them and they have no information. More than 12 hours and no service or updates other than you'll have service in another couple hours. Best part, because they blamed this on a power outage the clock on prorating cost didn't kick in until after 1430. I think this was the last straw. Time to switch to ANYONE else because no one can be as bad as these yahoos.

Actually review for their call center. They have the most…read morewonderful, patient, and knowledgeable call center help. I just spoke with Maria. She was quick, polite, understanding, and had the answers I was looking for

Amazing service. I will definitely come back here if I have any more needs. I came in, they were so…read morewelcoming and helpful and made my experience super easy and nice even though I got bad news about my hard drive! I came in to see if it was fixable but it wasn't :/ such a great experience although the news.

I needed a hard drive repaired and they were unable to save the disc, but they let me know right…read moreaway what the problem was and only charged me a very small service fee ($25) for advising me of the problem, I recommend this business and will go to them again in the future.