I've had Dish Network for years. I called to cancel last month because the bill just got really…read moreexpensive for what I was getting. I had already paid for that month and customer service said they don't refund but immediately turned off service that's been paid for.I was told I needed to send back remotes and modems... they didn't want back the ugly satellite that's on my roof. I got another charge for the shipping and boxes they provided to send back equipment in. When I called and told them that they had a full months of service payments without the service and they are charging me for boxes that I sent back. I want them to come take down there satellite dish. she tells me the closest dealer is in another state and I would have to call them to get it removed. This company doesn't deserve to have any business! I can't stand business companies that rip off customers.

DO NOT RENEW OR USE THIS SERVICE, use the internet apps and…read moreend satellite and cable networks. When was it deemed a requirement to release people from their contract by providing a Death Certificate? they are not the IRS or Social Security office. These people need to be put in their place. Nobody should be demanding proof of death before they release you from responsibility. My parents had Dish for 27 years and had several upgrades to their service over the years. At the time of his death they were in a contract and we asked to return the equipment. They said they needed a death certificate to prove he was gone before they would authorize a box sent out to collect their Hopper and Joeys.' (this is their email) Hello, On 09/26/2025, we received your correspondence. Unfortunately, we were unable to process your request at this time. To research this further, please provide additional information on the account holder to termexemptions@dish.com. To process the request we need to view the necessary documents. Please provide the necessary documents related to your request: - Death Certificate If there are further questions or concerns about this issue, please feel free to contact DISH Network at 1-800-333-DISH. Sincerely, DISH Network My Father died and I am trying to help my mother get readjusted to a new life without him. I do not understand why a death certificate is warranted to end a contract or they would charge a $200 plus fee to cancel the services. Stop paying any type of service that will not just release you when you ask to get out. Why would they turn the screws on you even if you did not have a tragedy?

Was with DirecTV for 18 years I cannot believe the things that they have pulled in the last little…read morebit not only with my account but my father's account. They disconnected my father's account for me telling an agent how they were taken advantage of them and making them do the Dirty Work . I then get a letter saying don't worry about paying your next bill or returning equipment we just decided to cut off your service . I guess they did not like that the agent cited with me and gave my father the $80 credit that they tried to overcharge him on a fixed income . Making his bill go from 128.00 to 196.00 for no reason...... I highly suggest you save your money like I wish I would have in the 18 years these people have gotten more than $60,000 for me to be treated in such a way because you're giving factual information DirecTV is cheap they go for cheap labor and then they want to overcharge their customers

16 years with direct. I suspended the service for two and a half months. I wanted NFL ticket with…read moreyou Tube tv. Upon reconnecting they doubled my price for three tv's from $115 to $228. I called and they would not budge. I canceled and continued with YouTube tv with all the same channels plus more for $79

I needed to run by the Charter Store in Smithridge to return a piece of equipment. This place is a…read morebit of a joke. I think they are dealing with a lot of mismanagement. When you walk in the store is divided into sections with the emphasis on their mobile phones. Services like Internet, cable TV and related are the other end of the store. You sign in on a (filthy, even by pre-COVID standards) touch screen that was so dirty I felt like I needed to wash my hands after interacting with it. When you finally got to talk to someone they were friendly enough and tried to help but it was going to be over a 2 hour wait time just to return my Internet device. I ended up going to the UPS store to do this. It's free to drop off there - just be sure you keep your receipt. It took Charter over a week to realize the device was returned and credit the account back. Charter and companies like that get away with the lack of customer service because there isn't a lot of competition. WIth 5G and high speed satellite Internet coming online that is about to change. It will be interesting to see if that finally get's them to fix their customer service issues.

Spectrum is the worst. Frequent outages in the Lake Tahoe area. Lousy customer service. Tried to…read morechange my plan to save money by reducing the channels in March because it was a second home. They said they put it through. Got a big bill in April. Called in April. Found out that they did not set it up. Discussed setting it up. Picked new channels and everything. Got a whopping bill in May. Called again. Said that they should have told you that I had to pick up a new modem to change the plan for the TV channels. Never was told this before.

If you want to know the reason the store has such a low rating, just walk in and try to receive…read moreservice. I'm writing this review after visiting the store twice and waiting in store for over an hour again just to return equipment. Now they do offer appointments, but let me tell you that I have watched more than a few of those people check-in and wait a considerable amount of time beyond their appointment time to be seen, and this is another indicator that something needs to be fixed. The process here is broken, and quite apparently inefficient and not designed with customer experience in mind. The entirety of my transaction took 5 minutes and could have easily been processed numerous times during the hours I spent standing around. This was made even more apparent after watching all of the associates repeatedly wander the store, in and out the backroom, and stop to check in on the same customers standing around waiting for updates and data migrations to complete on their devices, all while there's a store full of customers waiting, many of whom are obviously there for the same reason as I. At one point a manager/leader approached me and mentioned I'd been waiting quite a while, so I explained what I needed to do and he made no offer to help expedite the process. The solution is simple. Keep a register open just for equipment returns and make a policy that anyone walking in with equipment be served in between walk-ins and appointments as associates are freed up.

Spectrum offers a convenient location with a huge parking lot, making it easy to access. Upon…read morearrival, I noticed attentive service with one person being helped immediately. The check-in process was straightforward, as I signed in on the kiosk iPad and was called when it was my turn. The staff provided excellent service during my visit, especially when returning a 14-year-old router modem after canceling my service, which was costing me $90 a month--clearly a wise decision to switch. I was reassured that the router would be reused elsewhere. Overall, a positive experience with friendly and efficient service at the store.

We live in country and there are not many choices for internet. I went with Viasat out of…read morenecessity (who subcontracted to Five Star satellite for installs. The poor kid they sent out by himself with maybe a month on the job was super nice but completely uncomfortable and had no confidence in the job he was attempting to complete. He got here at 1140 am, forgot his laptop. He attempted to put the satellite on the side of the house but didn't come with proper tools (like stud finder) And was like I think I see wood! With 3 inch bolts required to hold this satellite dish up I wasn't willing to take chance of having the equipment placed on side of house with all that weight attached only to siding. So I just asked him to put it on a pole (which cost u 75$ more) then he dug first hole and said he hit water lines and had to move the pole to new location. Before I could get outside to ensure there was no damage to water pipes he had backfilled the hole. Then he said he had to crawl under house and drill hole through the floor to run wire to office where computer is located. he said it would be easier and quicker to just run it to whatever room was close to the pole He said not to worry the modem would work just fine there. Mind you he had already been here for three hours so I agreed let's get this done I have obligations that I need to attend to. I went to see how things were going and he was on phone with his supervisor but asked if I had a crescent wrench, at which time I went into the house and husband was like WT_ is going on. He then went outside talked with this kid who was still on the phone with his supervisor as his supervisor has been talking him through every step. My husband told supervisor to get his a** here instead of throwing this kid to the wolves and that we weren't paying for them to send someone out with no experience to have his supervisor walk him thru installing the system. So it is now 4pm and we wait for a supervisor. I'm not sure I would use this company for any service unless they started a program to assist new installers become competent,well trained and efficient. Hope this internet provider is worth all the inconvenience today brought. At 4:40 we called supervisor that was supposed to be on his way here but had other issues to tend to and has no plans on come to help the installer. Needless to say I will be calling Viasat Corporate office tomorrow.

Tom is very unprofessional! -due to high winds we lost…read moreservice...5 weeks without internet service -doesn't return calls & declines calls continuously -today he cussed at me and then hung up! Don't waste your money and time by doing business with this company-especially if you work from home like I do.

0830 internet goes out, so I cycle my modem and router. Nothing. Call charter at 0845 to report the…read moreproblem & they tell me it's me and they'll ping my modem. 0905 they tell me they're rebooting my modem. 0908 they tell me there's a service outage. 0930ish they say the outage is caused by a power outage. NV Energy reports an outage that affects less than 5 customers. 1000 charter says service will be restored by 1130. 1145 charter says service will be restored by 1430. 1417 charter says service will be restored by 1730. 1716 charter says service will be restored by 1800. 1839 I contact charter again and am told by 2030. 2110 I contact them and they have no information. More than 12 hours and no service or updates other than you'll have service in another couple hours. Best part, because they blamed this on a power outage the clock on prorating cost didn't kick in until after 1430. I think this was the last straw. Time to switch to ANYONE else because no one can be as bad as these yahoos.

Actually review for their call center. They have the most…read morewonderful, patient, and knowledgeable call center help. I just spoke with Maria. She was quick, polite, understanding, and had the answers I was looking for

Spectrum charter... my service doesn't work. I can only record a show at a time. Feels like…read moreComcast 20 years ago

SHOUT OUT to Jonathan, my service technician today! I have 2 Spectrum internet accounts in my…read morehome, one business and one residential. Both accounts took a dump today and Spectrum dispatched Jonathon today. My outside cable literally turned to dust, probably from our Northern Nevada elements. Jonathon was professional and courteous, and knows his internet stuff. After some hard work replacing the outside cable and all of the inner fixings, I was back online, and able to get this review in tonight. Great service and quality! Well worth the price we pay for this little luxury!

I stopped in Spectrum to turn in some equipment…read more There was an older man in front of us, talking to the Spectrum Employee (a young man with a large neck tattoo). The employee was yelling at the old man about an account issue. The customer was clearly unable to articulate the technical issue, and the employee started yelling at him and said, "I'm not going to go over this with you again", repeatedly and told him to leave the store and to come back with someone who could talk about the account. It was sad to watch this, and I felt terrible for the old man. No matter what the issue was, the employee should not have berated him or yelled at him. This was not a good experience at Spectrum.

I was in here the other day and left with a new Iphone 17. I always make appointments prior to…read morevisiting any phone store and this one is no different. I made mine for after lunch since everyone is happier after a bite. Lol. This is my Spectrum store of choice although I live closer to the Los Altos/Disc store. The customer service is better here than the other stores I have been to. Dion helped me with my kids phones and I'm looking forward to coming back to upgrade mine when the new Galaxy comes out next month. I hope either he or Elijah help me with that. My most recent visit was with Elijah. I felt bad that there were only two of them, but the line was out the door. While Elijah got me set up with my new Iphone purchase, I was able to help an older gentleman pay his bill on their kiosk behind me, so he didn't have to queue into the line. Thank goodness after about an hour being in there two more people came through the doors to help the other customers. I'm happy with my purchase and the customer service I receive at this store. I'll see you guys in about a month.

I went in to ask a question regarding buying a phone off the Samsung site that is unlocked and…read morebringing it to spectrum to use but I was told in order for them to help me I'd have to sign in and wait 15 min. I decided to leave as I did not have time to wait and the fact they refused to answer my simple question was ridiculous. I understand that they have policies and procedures but then make sure all your employees follow them because they have interrupted me being helped by an associate so that associate could answer a question for someone who walked in like I did. Seriously makes me want to drop spectrum due to how rude this one employee was today and the other one was just sitting on his bum not helping or acknowledging anyone.

3 years a customer. 77 year old widow. Every time I go in I get good service and all my questions…read moreanswered. Every employee is patient. I recommend this store to all my friends and family.

I've had Spectrum Business Internet for over four years. The service itself is all well and great…read more Speed is wonderful and as long as you don't need customer service everything is fine. We're in the midst of moving to a new location, and the new location is not serviced by Spectrum. I'm not happy to HAVE to leave Spectrum, but boy did they burn their bridges today. I called to cancel my service EFFECTIVE next month. As soon as the call finished, I returned to my computer to continue what I had been doing, only to find I had no internet. I redialed *the very same number* I had just disconnected from, and the automated system says something along the lines "we recognize your number as a residential customer ...." [um, no, I'm a business customer but okay let's keep rolling]. I won't detail the conversation, but each person I spoke with transferred me to another person. At the end of the 35 minute phone call I had spoken with FIVE different people before they reconnected my internet. I'll miss the high speed - but I am hopeful that my new LOCAL internet service will provide me with top notch customer service.

We have the TV spectrum APP only with wifi. Every month, prices keep going up. For having nothing,…read moreno movie channels or anything, we are now at a price of $286. We are going to drop the tv app. If no mercy on deals to keep us at a FAIR price, not a communist price, we will keep it. If wifi price is still crap, we are going to try T-Mobile wifi before 100% spectrum termination! Spectrum are price gouging. Not anymore. One week, we are done. Only because we have one thing we are dealing with this next few days. But.... we are done !!!