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    ispMint

    3.8 (26 reviews)
    Closed 9:00 am - 5:00 pm

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    Cletus K.

    Great internet for rural areas. They are able to get service where others cannot. I am able to stream, work and game on their plan.

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    Breanna G.

    Being a frequent RVer and car camper in my Tesla, I am able to have service anywhere that I may be traveling to. It's great that it's completely portable (I plug the router into a power inverter that I have plugged into the cigarette lighter) and I bring it in the car with me. My kids are able to watch movies and I can catch up on social media or browse the internet whether I'm out in the middle of the mountains or driving through rural Nevada. Not to mention the fast speeds that come with it as well. Where I thought I would have to deal with little to no connection on my cross country adventures, suddenly I'm able to do everything and more! I highly recommend ispMint!

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    2 years ago

    Absolutely amazing! The customer service is amazing! I can't say enough good things about them. I will be recommending them!

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    1 year ago

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    4 years ago

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    Daniel M.

    Thank you for taking the time to post here!

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    4 years ago

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    Daniel M.

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    Daniel M.

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    3 years ago

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    Review Highlights - ispMint

    Make sure to communicate well so the trial will be smooth and not being charged on your end and on their end.

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    Net NV - Installing some Access Points at our newest tower. Bringing service to Rural Nevada!

    Net NV

    (15 reviews)

    Midtown

    If you are stuck with Spectrum, I recommend switching to Net NV. For July, my internet with…read moreSpectrum had dropped multiple times throughout the month for a couple of hours each day. I've finally had it and shopped for a different internet provider, except we only have AT&T and Spectrum. AT&T Fiber wasn't available in my area. It wasn't until reading up on local companies, that I discovered Net NV. I wasn't keen on wireless since I am used to wired connections and I needed a stable connection, but I was at my limit and decided to try them out. Boy, am I glad I did. I made an appointment late in the night, and they contacted me in the morning saying that they were able to come the day of since they had a spot open. I wanted the 500 Mbps to 1 Gbps internet service level, but the technician mentioned it depends on the line of sight to their towers so he let me know what was available after he got down from the roof. Turns out my location was within the range and I was able to get what I requested, yay! It is $89 a month for my internet service level. The Setup Fee was $99 dollars. Payment can be made online through their portal. Friendly communication, service, and great staff. Switch if you can! Also, you can see the status of their services at https://netnv.statuspage.io/

    After a miscommunication, the owner personally called me to talk through my experience with their…read moreservice. I truly appreciate that he cares enough about his business and his customers to reach out and make things right. It is clear this small business is working hard to stand out against competitors. I respect the effort and am glad to see they have a commitment to customer service.

    Charter Communications - Inside the store

    Charter Communications

    (210 reviews)

    South Reno

    I needed to run by the Charter Store in Smithridge to return a piece of equipment. This place is a…read morebit of a joke. I think they are dealing with a lot of mismanagement. When you walk in the store is divided into sections with the emphasis on their mobile phones. Services like Internet, cable TV and related are the other end of the store. You sign in on a (filthy, even by pre-COVID standards) touch screen that was so dirty I felt like I needed to wash my hands after interacting with it. When you finally got to talk to someone they were friendly enough and tried to help but it was going to be over a 2 hour wait time just to return my Internet device. I ended up going to the UPS store to do this. It's free to drop off there - just be sure you keep your receipt. It took Charter over a week to realize the device was returned and credit the account back. Charter and companies like that get away with the lack of customer service because there isn't a lot of competition. WIth 5G and high speed satellite Internet coming online that is about to change. It will be interesting to see if that finally get's them to fix their customer service issues.

    Spectrum is the worst. Frequent outages in the Lake Tahoe area. Lousy customer service. Tried to…read morechange my plan to save money by reducing the channels in March because it was a second home. They said they put it through. Got a big bill in April. Called in April. Found out that they did not set it up. Discussed setting it up. Picked new channels and everything. Got a whopping bill in May. Called again. Said that they should have told you that I had to pick up a new modem to change the plan for the TV channels. Never was told this before.

    AT&T Internet

    AT&T Internet

    (53 reviews)

    We're in the process of switching all our technology from Verizon back to AT&T. Even though we got…read morefed up with their lousy customer service and had left them, not that long ago. Along comes something shiny that seems too good to be true. We'll never know. As a new subscriber, I'm entitled to a free self install/setup (which never works because there's usually a problem with the wiring). They also threw in some perks that appealed to me. We'll give them another chance. When I explained that I'll fix the wiring, been doing it for years, they told me it was far too complicated for me to do. She wouldn't let it go. Her tech can be out on Wednesday. Oh, and it will cost $100+. To do What? As nice as I could I explained that there was no need to do a truck roll, I will fix the physical problem if she could troubleshoot the technical stuff. I guess not. It came down to an ultimatum of either the technician comes out for free or we call the whole thing off. I guess this company needs every last nickel. They wouldn't budge. BTW, I easily repaired the issue with the wire and it would've been a win-win had customer service treated us the way they used to in the past. I'm so discouraged, I don't want to deal with ANY more customer reps. 01/25

    9/30/2023 Where do I…read morestart... Eleven days ago I was ecstatic getting fiber... Install was not so great as there were complications and after the first few days slowness.. Also, I wasn't happy that the router was installed in the master but our pc's are in the front of the house.. Problems arose when trying to stream etc... Today's tech: David went above and beyond!!! He immediately required from outside to inside of the garage...very professional and clean lines.. The fiber that was installed through the crawlspace and on my flooring in the back of the house) created issues. David arrived around 3 pm and left around two and a half hours later.. Checked all the signals and made sure everything was up and running.. Excellent customer service! Thank you David for making one happy Att customer!!

    Spectrum

    Spectrum

    (111 reviews)

    I've had Spectrum Business Internet for over four years. The service itself is all well and great…read more Speed is wonderful and as long as you don't need customer service everything is fine. We're in the midst of moving to a new location, and the new location is not serviced by Spectrum. I'm not happy to HAVE to leave Spectrum, but boy did they burn their bridges today. I called to cancel my service EFFECTIVE next month. As soon as the call finished, I returned to my computer to continue what I had been doing, only to find I had no internet. I redialed *the very same number* I had just disconnected from, and the automated system says something along the lines "we recognize your number as a residential customer ...." [um, no, I'm a business customer but okay let's keep rolling]. I won't detail the conversation, but each person I spoke with transferred me to another person. At the end of the 35 minute phone call I had spoken with FIVE different people before they reconnected my internet. I'll miss the high speed - but I am hopeful that my new LOCAL internet service will provide me with top notch customer service.

    We have the TV spectrum APP only with wifi. Every month, prices keep going up. For having nothing,…read moreno movie channels or anything, we are now at a price of $286. We are going to drop the tv app. If no mercy on deals to keep us at a FAIR price, not a communist price, we will keep it. If wifi price is still crap, we are going to try T-Mobile wifi before 100% spectrum termination! Spectrum are price gouging. Not anymore. One week, we are done. Only because we have one thing we are dealing with this next few days. But.... we are done !!!

    ispMint - isps - Updated May 2026

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