Hands down the worst service I've ever experienced. Outages multiple times per week, hours at a time, EVERY week and has nothing to do with bad weather. If you work from home and depend on your Wi-Fi, go elsewhere. If you must use them, don't use for all services (internet, TV, Phone) as ALL services go down when there's an outage. It's the biggest headache. And with this poor service their prices continue to rise!? Very very poor. Cannot stress enough... if you don't have to use them DON'T, at least in the Atlanta area. read more

Ok. Cancelled service on the 12th. Because I didn't cancel on the 9 th I am charged a full month's service. They will not reverse or change this fee. Horrible business policies. They scam you every way possible way. Want me to pay a full month for 4 days of slow intermittent internet. Absolutely not. Do Not recommend this company to anyone. read more

The worst. I thought Time Warner was bad. Internet is out more than it is in. Have to reconnect 100's if times per day. The only thing they do effectively is overcharge . read more

This is the worst internet service EVER!!! Always slow barely any connection!! And to top it off every time I complain to them they take me through the BS turn off modem turn off router non sense. Avoid Charter like they're the plague and they're expensive what a rip off read more

I just changed my phone and Internet from Frontier to Spectrum. Everyone that I have dealt with at Spectrum has been excellent! The technician that came to my house was unbelievably helpful and professional. Everyone on the phone has been pleasant and knowledgeable. I have received follow-up calls as requested. And I couldn't be happier with this service I received so far. They're receiving very good training and making sure you are very happy with your service before you hang up. And I love their pricing! I have never written a review about a phone company before. Top notch! read more

Spectrum is false and misleading....we have had no on-demand service since May 26...yet we are still expected to pay our monthly bill which is outrageous!...... we called and the help line is incompetent, they say the on demand service is not working in our area, and we need to contact the billing department next month to let them know!.....Can't wait until we have another provider....when Spectrum is working, the movies suck, and the remote control system is very cumbersome and not worth the time to scan through!.... read more

Two techs working and 23 people needing help. No wonder they offered to mail a new modem. Fives days without internet not okay however. They need to work on customer service. read more

Spectrum Mobile may offer compatible rates but they do not value their customers. Customer service has told me directly that's a customer I could easily submit a false claim if they shipped phones to another address. They ship to my billing address because FedEx will get a name. Why wouldn't FedEx get a name for delivery to any other location? We have buying power people. Take your money elsewhere even though you pay a little more for respect and service!!! read more

Had problem with my cable card tuner adapter, called Spectrum and they sent multiple signal still broken. They recommend me going to the closest Spectrum which is in Ontario Mills Mall. Arrived here to find out they can not help me, they can not access my information and I should go to Riverside location... It seems like a common problem because the first question is what city do you live in. You need to map out location whom you serve so people do not waste time finding parking space and get turned away. Went to Riverside Spectrum to find out they do not open until 12PM, so had to wait 1.5 hour for them to open. The staff there do not know what type of equipment I have, had to ask assistance then go to the back to try and find one. Only to come back empty handed and said they do not have this equipment, and they do not have 400MB modem either. So they sent me to Rancho Cucamonga location, promised me they have the equipment. Went to Rancho Cucamonga location only to find out they do not open on Sundays... I call their number and find out that there is no store number, only corporate number. Corporate can not tell if there is equipment at each location. Don't you keep computer records of your equipment? What is that barcode under your equipment for? I am new to Spectrum but my god do they suck, really consider switching to satellite. read more

I have phone, internet, and TV bundled and I am not happy with any of it. The television freezes, pixelates, and channels just repeat constantly. It is definitely NOT worth the cost! The internet is so slow that half the time it fails and I have the 100 mbps. My kids hard wired their PS4 and it still hesitates. I would not recommend Spectrum to anyone! read more

This is the worst company I have ever had for cable and internet. I have had 5 service tech's out in 7 months and had the equipment replaced 3 times and still do not have service that works. I had a tech here today and 6 hours later same problem and all they can tell me when I call is they need to send another tech out to fix the problem. Obviously this company is not capable of fixing the problem as I do not believe they have the infrastructure to service this area. If you live in Eastvale CA. you should just go with AT&T, they are not the best but cannot be worse than this. If I could give NEGATIVE STARS I would. Also, I have requested several times to speak to a MANAGER but they are never available and I have requested to have a call back but that never happens either. read more

They need more than 1 employee working at a time, there's 6 customers and only one employee, even two isn't enough. Wasted so much of my day. read more

Heavily understaffed. I'm trying to return their junk equipment and theres a wait of 20+ people and 3 employees who take an average of 10-20 minutes a person. I guess they're trying to compete with the experience of going to the DMV. read more

Wish there was a 0/5 on here. Worst internet of my life. The wifi is just terrible. Works whenever it wants. Got a technician from charter to come out and take a look and he changed my router but one day later it stops working again. Not sure about TV much but the internet is just terrible in my area. 90650. Works only half the time for short periods of time. read more

The worst customer service ever. I have received cable and internet through my apartment using this company. I was told to upgrade my service I would be paying an additional 40.00 dollars a month. I received an additional bill for 200.00 dollars. Called Spectrum numerous times all representatives including manager gave me different prices. I have always been a member to spectrum time warner never with charter and wish I didn't have to be. Customer service changes prices and services on you, dvr and cable boxes are completely outdated. WISH CHARTER NEVER BOUGHT TIME WARNER. DON'T USE THIS SERVICE IF YOU CAN AVOID IT. read more

Why is it that your drivers don't know how to park? Every day I have to listen to two different drivers make 4 or more attempts to park and each time the dreadful backup beeper pierces into my house! read more

Worst cable for over a year now have to turn in my own box cause the cable guy that came said he can't take them. Wait best part there's a line with one person working. and there's at least 20 people waiting. Horrible read more

Absolutely the worst automated customer service and reliability of any cable TV provider. The audio is often out of sync with the televised speaker, the picture pixelates as if it where a satellite provider under severe storm conditions, and the TV guide is not always accurate when selecting programming. I've had Both Dish and DirectTV and was looking to reduce cable cost when I selected Spectrum. While monthly cost are lower with Spectrum, you certainly get what you pay for. The wait for telephone support assistance is excessively long and the representative was unable to help. I now need to return the cable box to a brick and mortar store if I want to view TV. The representative mentioned that the service calls where were coming in at higher levels, and although she sounded very tired, remained pleasant and tried to resolve the problem to no avail. My suggestion: Consider all options before selecting Spectrum. read more

DO NOT ORDER SERVICE FROM SPECTRUM! If I could give a minus 100 stars to spectrum, (primarily Riverside County, CA)I would. They are absolutely the worst company to deal with. I've only had their service for a few weeks. I just cancelled their service a few minutes ago. Their customer service for billing and general inquires could be handled better by a group of monkeys. After approximately 3 or 4 home visits from tech agents and approximately 14 telephone calls, my TV service is still not working. Hasn't since day one. I requested a courtesy credit on my bill due to the frustration and inconveniences I've experienced, they offered less than $5.00, are you kidding me??? I spoke with a CSR on the day of installation who could not help resolve an issue I was having with my order I placed and with the equipment, so I asked to be transferred to his supervisor, his response to me was, why? she is going to tell you the same thing I told you. I had to insist that he transfer me. She (CS Manager, Denise) was a bit more understanding, she said she would check into the matter and call me back within 48-72 hours, it's been 17 days, still no follow up call from her. Thanks for nothing! Tech support has tried both over the phone and with home visits to trouble shoot the problems to no avail. They have been very nice and and have tried to help and even created additional trouble tickets and escalated them to another department called the War Room. It appears the problem is with their early launch if their new DVR box. Staff has admitted to me that many customers are experiencing many problems with this new box. Unfortunately in the area I live in the only cable provider is Spectrum. Again, if you can avoid them and have other options go with the other one. I will never ever refer or recommend this horrible company to anyone. Believe me I'm not alone. Many 1 star ratings!!! read more

I had charter 7 years ago and cancelled when I asked to fix the freezing up of my programs. They sent a tech over. Installed an amplifier in the garage. After he left I turn out the lights in my garage and my cable stopped. Wow, he plugged it into the light in my garage. Went to Direct tv. Fast forward 7 years and the bill was outrageous . Call charter and received a quote from a guy on the phone. 135.00 with my internet and all the channels plus I could get the nfl ticket( really) sat down today looked for the nfl ticket. As u know not there. Called Charter and was told no nfl, and my bill was not going to be 135.00 but 195.00. Incredible. I guess I was just taken. It's amazing they can have employees that just flat out lie to you So Direct will be out next week to reinstall. And better yet ,guess you have to cancel from them and you get a better deal. I am done with Charter and there lying and incapable ways. read more

Salesman lied about service, never returned calls and after filing a complaint, I never received a response of any sort. Beware.

The absolute worse service ever. In 2017 my cable glitches. I don't understand that. The TV freezes and glitches. The customer service... I could write a book about how terrible customer service is. The lady was too lazy to push buttons on a keyboard to find out what happened to my payment that had clearly been taken out of my bank account but never paid toward my bill. Instead she insisted that I go drive around, print my bank statement, and fax it to the Spectrum customer service rep. How about they send me their bank statements. Are we serious? I'm not giving some random dude at Spectrum that makes $10/ hr my bank statement when all you have to do is pull up my account and see that I paid the bill. This chick practically dared me to file a complaint. We'll see if she feels the same way after BBB gives them a call. Because of course Spectrum only cares when their Business rating is affected. They could care less about resolving issues before then. They take your money, raise rates without telling you, and cash the checks. You only get two options of service in Riverside. Sh$$! and more sh&&! AT&T is trash too. But Spectrum... they do well enough to pay out $100 million compensation packages while we get screwed as they buy up all the smaller competition and leave us with no options. Ugh read more

Words fail me to report just how bad this experience has been. I have over 5 hours into trying to BUY a bundled package of phone, TV and Internet. Have talked to over a dozen people, many with horrible attitudes. They never follow through and their sales and service people are NASTY. I am truly sorry I chose this carrier. read more

I had Charter installed to replace my Direct TV due to deal/offers... BIG MISTAKE, the installer moved my phone to behind my tv, from my kitchen counter, so now I have to reach behind the tv to answer the phone. Next this system is horrible. It's so primitive too. To search for movies is ridiculous and takes forever. I cancelled this service immediately and then I receive a bill for 2 months of service. I took the equipment back to Riverside plaza and when the Charter employee saw that I cancelled my service so quickly he went from nice to Dick in less than 1 second and then refused to answer any of my questions about the billing. He practically threw my receipt at me as he turned and walked away. What an ASS !! read more

Hands down the worse service I've ever experienced. I had to deal with about 6 different calls before they finally got my address right for the installment and they didn't cancel the installment that was in the old address when I had asked so I got charged another months pay and they didn't reimburse me NOR give me a discount in my months pay to my new place. A clear lack of knowledge between many different departments and many different employees. read more

The worst cable ANYONE has to offer. So very generic as if cable just came out for the first time EVER. The box is the size of an old VCR. None of the 4 boxes we have are the same brand they claim they have over X amount of channels but it's all the same over and over again. I cannot record or pause or rewind. So very horrible. I am cancelling my service to go back to my old service. You people need to go out of business or catch up to modern day service. The first thing I said when I got home from work and seen the box was oh WOW we have a new old Skool VCR. PLAIN AND SIMPLE HORRIBLE HORRIBLE . If you are looking for new service DO NOT CONSIDER SPECTRUM. read more

It just doesn't get any worse. Seriously. Bad WiFi, bad prices, bad customer service...If ATT and T would .

This is the worst cable provider ever, in the city of Riverside that is. Many of my friends who have spectrum in former Time Warner Cable areas are very satisfied with their service however, Riverside was an area serviced by Charter Communications and there in lies the problem. So for those of us in riverside who have all of the left over charter hardware/STB are screwed. Not only is the hardware old but the software and functionality of the system is substandard and your guide and DVR menus and functions all look and work like something from the previous decade. I have experienced severe pixel distortion, freezing and loss of audio. Just today the image completely froze while I was watching the Laker game, I missed the whole Kobe Bryant jersey retirement ceremony and I am pissed. I would have already canceled my service if it wasn't for the fact that the only way I can watch Dodger games is with Spectrum. As it is I think I am going to cancel anyway and find another way to watch the Dodger games. I hate this provider, I have had to call several times and the problem never gets fixed. I wonder if all Riverside residents can file a class action lawsuit against Spectrum for breach of contract and false advertising. They are definitely not keeping up with what they promise on their commercials. I'm not even going to get started on the internet service. Suffice it to say that I live in a 1500 sq ft house and there is dead spots in a few areas that required the purchase of a WIFI signal extender which I had to pay for myself, by the way that was the only solution they gave me when I called them to complain. Least they could have done was send me an extender free of charge. I used to have a 2800 sq ft home and had Verizon Fios, zero dead spots. Do not get Spectrum unless you are a hardcore Dodger fan like me and can't live without the games. read more

This is an absolutely horrible and shady company, STAY AWAY! The service is shaky at best, its kinda funny how they used to play all these commercials about how DirectTV was so unreliable but for some reason they are not playing those any longer. Could it be because their service SUCKS? I constantly have interruptions in service both for my TV and Internet, the internet slows down to well under 30mbs (supposed to be 100mbs min) and they pull other shady stuff. For example try to watch TV when you are not on their internet, you will only get the Basic channels, nothing worth watching really. The other channels are only available when you are at home. Then the app is a whole another story, if you do not have a keyboard on something like oh I dunno an XBox or Roku TV guess what? You CAN NOT USE THE APP AT ALL, they conveniently forgot to allow for entry of UPPERCASE letters, so there is no way to enter a valid username and password to login, without logging in you can not use the app... hmmm.... Interesting huh? I wonder if it has anything to do with what I saw last time I had to go pay my bill, there were well over a dozen people returning the cable boxes, they are making the app unusable so you have to rent the boxes, ITS A SCAM! Please everyone its well past time we start to fight back against these companies, drop them and as much as it pains me to say this, go with AT&T at least they attempt to deliver on promises, Charter is here for one thing, your money and they don't care what they do to get it. read more

6+ hours on the phone with these folks. (I have documented everything) I DONT HAVE WORDS! They are scheduled again tomorrow and if this is not resolved, I will make it my mission to let all 12,000 people in my church and across the city to know exactly the customer satisfaction I have received. Praying it will be resolved. read more

After nearly a month of poor customer service and broken promises by Frontier still with no installation, I made the switch to Charter Spectrum. Customer service was outstanding, installation completed on the 2nd business day as promised, follow up calls as expected, and a great installer (Chris). He was on time, efficient, and made sure all of our devices worked before he finished. So far, so good, which is a lot more than I can say for Frontier. read more

I would never do business with Charter/Spectrum ever again. I was perfectly happy with the internet service I had since 2011. My bill was $41 a month and I didn't have a problem with my internet speed. I would constantly get calls from Spectrum/Charter to try and convince me to get a so called "faster" speed. I would tell them I didn't need a faster speed and didn't want to pay anymore than what I was already paying. However in January 2019 when I called to complain about spectrum/charter not taking my payment even though I signed up for auto pay. We got that resolved but then the rep said he could get me a faster speed and new modem for only $5 additional per month. I agreed and now when I called in today to ask about my bill and why it was $65 they said the promotion that I was on was over and the $65 is the regular price for the internet service I have. I told them that the rep that changed it didn't tell me it was a promotion that he was signing me up for and that if I had known it was a promotion I would not have signed up for it. Charter/spectrum are liars and will do anything to get you to pay more. They tried everything to get me out of the old internet plan I had, saying it was an old plan that they don't offer anymore. I will NEVER do business with them and I would suggest everyone steer clear of these crooks and swindlers! read more

charter really really sucks could not get ABC or NBC or CBS tonight 10/16/18 !!!!!!! I HATE CHARTER!!!!!

charter employee is using a handicapped sticker on truck with lift.

I can prove with audio tape and documents everything I say. Charter execs. need to be investigate by the DA's office. Charter has very poor service as evidenced by all the outages and dropped signals. When they have an outage and admit to the outage they will not give you credit unless you call them and enter a formal debate posture. I have had to fight them over a lack of service for 23 cents. How cheap can you get. If you get a credit for no service charter will try and not give you credit for subsequent outages. Their rational is that if you get credit you can't get any more credit because you already get a credit even if the problem comes back or reoccurs . After I filed a complaint with the FCC, BBB, CPUC and the department of Rate Payer Advocate at the state level, charter will treat you will just a little bit more respect and equity. I have called them so many times and have been able to fix things on my own they should be paying me. Some of the tech. reps are very poor and just a few know what they are doing. Charter does not have a maintained line system as I have been told many times the pole amplifiers need to be adjusted. So why can't they maintain their fiber optics to prevent service problems ? Its because they are a low class outfit with leadership that only will do the minimum and hope they can sneak poor service by the customer. read more

signed up around 5 months ago for internet only because i am on a limited income and dont use phone or tv services. almost imminently after we got none stop phone calls trying to get us to sign up for tv services. we respectfully told them we dont want tv and never will so to stop calling us about it. somehow the person on the other line took that as we would love to sign up for television services. for two months we had no clue they were charging us for tv. we ended up discovering that we were paying for something we did not ask for and did not use so we called to cancel it and get a refund. we ended up talking to a man named jonas and let me just say i have never experienced customer service this bad. the man refused to give us a refund because we had the service for two months despite us never asking for it, using it, or even being aware of it and was only willing to cancel the service for us. we went on arguing about it for around 20 minutes until and i kid you not he hung up on me. at the end called back to cancel my service and managed to talk to a young lady named krishna and she was very nice and helpful which is why this review is getting two stars. she informed us that what had happened was they sighed us up for a free tv trial service and when that trial ended they automatically started charging us without informing us about it. this was a clear and blatant scam with the intention of getting us to pay for services they have a hard time selling people on. read more