Two employees helping 25 customers waiting on line very bad business. Wait time is unbelievable.

Great experience cancelling our account after 5 years. Rep was super helpful Let's see if competition does better? read more

Spectrum - Line and lazy reps - Internet Service Providers Near Me - Montclair, California

Service is slow. The internet would go on and off in Claremont, had to switch to frontier.

Horrible waiting time! HORRIBLE NO SENSE OF URGENCY! Supervisor says some employees just got here, I said why don't you come out and help the two employees you have working (the list of 14 people waiting, it was 4 when I got here) he says, I'm doing other things, you just have to wait. REALLY!? Supervisors name Jorge, I only gave them one star because I had to. UNBELIEVABLE!! read more

I had one of the most ridiculous customer service experiences at this Spectrum store on 3/9/2026 during the closing shift. I drove all the way to the store, waited patiently in line, and when it finally got to me -- I was literally the last customer in line -- the clock hit 8:00 PM sharp. Instead of helping me, the two employees working the closing shift immediately told me they could not serve me because the store closes at 8 PM. Here's the part that makes this even more absurd: I wasn't opening a new account, asking for technical help, or anything complicated. I simply needed to swap out a modem. Spectrum customer service had already placed the order for the device exchange and explicitly told me to go to the store and pick it up. This is something that should take less than two minutes. Despite explaining this, the two staff members flat-out refused to help and told me to come back the next morning. Let me be clear: If a customer is already in line before closing, the bare minimum expectation is that you finish serving the line -- especially for something that takes under two minutes. Turning away the last person who has already waited in line simply because the clock hits 8:00 PM is incredibly poor customer service. This experience was frustrating, unnecessary, and frankly lazy service. I wasted a trip and my time because the closing staff didn't want to help with something extremely quick. I hope the store manager reviews this incident and speaks with the closing staff from 3/9/2026 (the two employees working that shift) about basic customer service expectations. Customers who are already in line should not be turned away for a two-minute equipment swap. Very disappointing experience. read more

Awful store to go to! Prepare to wait at least an hour or more. They should have a place to just do return cause service takes forever.

It is a very busy location so be prepared to walk around the mall while queued for service. I was assisted by Jessilyn who was friendly, knowledgeable , and very efficient. Shout out to Jessilyn! read more

This review is for Junior Hernandez (Adalberto). Junior went above and beyond to help me with my concerns and provided solutions I would've never thought possible. His expertise is customer service is top notch! I'm glad I came in. Pro tip - make a reservation online before. Walk ins are a very long wait. Thanks Junior!!! read more

Too expensive for shetty service, t-mobile is half the price for the same service. Shop around.

should be 0 but there is no option. I wish I did not have to use them terrible customer service. issue with Disney 4 tech spoke to me and 2 hours later nothing resolved. read more

only 2 people working on a saturday.this place is worse than the dmv. even for a simple modem return you have to wait 2 hours .. this place is trash. spectrum get your head in the game.. this place is awful. read more

Adalberto Hernández strikes again this guy goes out of his way to make sure the customers needs are taken care of I am now all in with Spectrum,TV, Internet and 2 lines and our bill is well let's just say nobody can beat it, and a shout out to who I think was his manager for his help also read more

Terrible experience. Lied about price of service for TV. Sent back equipment and am happy with Dish Network!

I had high hopes for this store but not nomore. I brought a phone in because it hasnt been a month and it turned off completely from the main screen and the same woman that helped me at first was the same one I dealt with today and you can clearly see she doesnt know her store policies she kept texting or looking at her phone and playing with my daughters phone. The customer service on the phone was right about the retail stores some of these employees are useless. read more

Horrible waiting time I've been waiting here for hour and 20 minutes they have more workers hidden in the back , they let some people skip the line probably they know them it's the worst spectrum location ever read more

Horrible wait. No sense of urgency from the staff. They have people hiding in the back instead of helping customers. Waste of time.

I had a great experience at this Spectrum store location. Crista was extremely helpful and friendly. She answered all my questions start to finish and made the process of opening a mobile line super easy. Go see Crista! read more

Terrible service. Came in to dispute a double activation phone charge and team here is very dishonest and manipulative when you do business with them. My experience with this store trying to remove the charge has been met with nothing but an incompetent floor manager with no solutions or even bothers to help and my original service lady who just laughs at you in front of your face when trying to bring up any sort of issue or gets troubled by it. The people here only care about signs ups and charges so they can pocket the commission rather than assist you. I signed up for a phone plan originally and later put another phone on the line. The man was not honest about Spectrum charging you double since you start "service" in between the previous billing "cycle" even if it's by one day (to avoid two phone bills, ask to start service on your billing date and not start service now). Not to mention this man put me on the highest plan when I first signed up without any sort of acknowledgement. Had I not intervened I would have had two maximum charged phone bills. I then come into the store to dispute the charge and Monica Garcia (desk service) gets offended when I ask to dispute the charge. She claims she won't help me at all because I had left my ID (I still pay the bill and signed into spectrum mobile on the phone infront of her). I ask for the store manager because she made it clear she did not want to help me. The manger comes, Edgar Godina. He is more open to talking with me and assists me with my account. I explain how the first man who signed me up was predatory with his practices and failed to mentioned the double billing cycle and was dishonest about the plan I was on in order make his commission. Godina told me there was nothing he can do for me after everything spectrum did. He provided no help and never once gave a solution about how he could even try to help me. In the meanwhile the original lady Garcia is behind him laughing out loud because he is telling me no. No idea where they find these people to work for them but I believe they need to restructure their employees to learn how to assist and give their manger a better understanding of customer service. No idea how he became a store manager when he alone could not come up with any solutions and allows his store employees to laugh and mess around during work hours. Will be going back to Verizon and their phone plans across the floor from them. Verizon when I was with them put me on a business plan with them to lower my bill while Spectrum charged me two billing cycles, put me on a higher phone plan for both phones without asking, gave me no solutions in my problems, and laughed in my face in person when I came to them. read more

Junior was amazing he was very helpful since the moment we got to the counter until we were all done. Was very detail oriented and answered all our questions. He went above and beyond to make sure we got the best deal for what we needed. Definitely recommend this location and make sure you ask for junior read more

nmsl spectrum,不会做网络公司，不会铺线路就别ib做，赶紧nm倒闭吧sb公司，纯tmd垃圾网。WDNMD垃圾公司 打个游戏能给我的ping从美国干到nmb外太空。你们是真牛逼啊，当我们还生活在586g时代，你们已经能把网络铺到了外太空再转回来。你们真的是当代尼古拉斯特斯拉啊。 for my english users: Dear spectrum, you guys are the worse internet provider i have ever used in my 26 years of living on this planet, l have never had a worse packet loss, ping spikes, internetdisconnections, outages, and overall overpriced and shit service in all of the internet providers i havebeen with, in america or in other countries. The only reason you guys are still running and not bankrupt is because you guys monopolize certain areas making you guys being the only option there is, PLEASE for the love of all gamers, or just casual internet users, quit the internet provider game, move on to something that you guys could actually be good at. As us gamers say, please uninstall. read more

Nothing about this store. Just want to put it out there! spectrum streaming sucks! I am so tired of watching something I record and I get service not available. Turn off all the machines turn them back on when you're just trying to relax and have a good sit-down watch show. Spectrum you really need to work on your streaming devices they really stink. I've already called three or four times on this problem and it never change s. read more

Spectrum - Internet Service Providers Near Me - Montclair, California

I had such a great experience with Adalberto Hernandez (Junior) a service specialist at the *Montclair Place Store* He was so knowledgeable and helpful. I would definitely recommend this store. read more

Horrible experience. Not the Montclair office They try hard The company as a whole. No good They charge you a fee. You tell them it's wrong. They don't care. You ask for a supervisor. None comes to phone. Need another company Any suggestions. Not t mobile. Hate them read more

Junior provided outstanding customer service. My phone was not working and I thought I was going to have to buy a new phone. Junior looked at my phone and asked if I was using the charger that it came with. I wasn't. He used the correct charger to charge it and it started right up. Other chargers were not working anymore. He saved me a lot of money. Junior is an honest salesman with integrity. Thank you Junior. Thank you Spectrum for hiring such a good man. read more

I agree with the reviewer who said the following because I had the exact same experience: "Absolutely ridiculously terrible customer service. I just came by to try to simply drop off my old router equipment and they skipped over me while I was on the board and just gave me the runaround and lied to me that I could just get the job done dropping them off to UPS instead of waiting around for an hour for them to finally just let me drop it off and get a receipt. read more

Absolutely ridiculously terrible customer service. I just came by to try to simply drop off my old router equipment and they skipped over me while I was on the board and just gave me the runaround and lied to me that I could just get the job done dropping them off to UPS instead of waiting around for an hour for them to finally just let me drop it off and get a receipt read more

Monica helped me and my parents today upgrade from iPhone 7/8s to the iPhone 16 pro when we used to be with Verizon. She was SO helpful, patient, and knowledgeable about the prices and plans available! She helped us switch completely and now we'll be paying around $200 less every month because of her! We are ongoing spectrum customers so the bundle worked well to save us money. She didn't make us feel like just a sale it felt like she wanted to help us get our bill down and she took her time to make sure everything was complete before letting us go in case we needed help with our phones. Highly recommend this place and thank you Monica! read more

Poor service. The first thing I did when I arrived at the store was to check in and waited for the call for my turn as prompted on the tablet. Sat down and waited on the bench by the window, then one by one, everybody was called, then finally the elder couple that was sitting down by the couch was called. Then I transferred there as it was more comfortable seat to wait. I was watching videos and playing games on my phone, then took a very short nap. Still no call, for like an hour. I looked around and finally stood up and picked up my equipment and this associate asked me if I needed help. Gave him my equipment to return and left. I will never come back on this location again, I don't care if I travel an extra 6-10 miles just to go to another Spectrum store. Everyone working has this "if you don't ask me, I won't help you" attitude. Hence the poor review of this branch. BBB will also be notified of this. MANAGEMENT, PAY ATTENTION TO YOUR REVIEWS!!! IMPROVE YOUR SERVICE, HAVE A BETTER SYSTEM, RETRAIN YOUR STAFF OR REPLACE THEM. IF THESE CONTINUES, YOU WILL LOSE CUSTOMERS! read more

Spectrum - Internet Service Providers Near Me - Montclair, California

I used Directv for years and they may not have been perfect but they are stellar when compared to spectrum which constantly drops out. For 130+ dollars a month it's exasperating service and there's nothing I can do about it. If you have a way around it folks, avoid spectrum at all costs, literally. read more

I went to this location to get mobile service. I checked in and was the fifth person on the list. I was called up after about 15 minutes. I told the customer service employee that I wanted to switch to Spectrum and buy a phone. She started to help me but another employee said he knew how to how to give me a discount. He said he would take care of me after he helped another customer. I sat down and saw him go in the back office 5 minutes later. After 30 minutes, the first employee said she didn't know what happened but would have an employee who was just starting her shift. She said she had to log into the system first. I waited 15 more minutes for her to log in but she never called me over. I got so frustrated that I just left. read more

Went to pick up equipment for new account. Long line before they open because they have new temporary hours posted on the door. Then just one worker helping all these customers. A bit frustrating. read more

Be prepared to wait 30-40 minutes for anything you need to do here. When you walk in, the staff doesn't make eye contact or greet you. They move slower than the people at the dmv, taking their time. And not one of the staff members here has any decency. Go elsewhere. read more

This is worst place to be here. Waited here for long time and the staff were busy in talking. They were just passing time.

I signed for Spectrum 1 GIG service. I am very dissatisfied with what I am getting. I only a 4th of what they advertised. Download speed of 275 against a 1 gig plan. This is deceitful advertising. read more

The store was clean and well- organized. Customer service was amazing! Reynaldo made a what could have been a frustrating experience pleasant. I left with the equipment I needed and a smile on my face. Thanks! read more

Note: review is about the purchase and porting experience only. Spectrum service over time is not included in my review. Switched from a larger carrier that I've had for a very long time. We were tired of the growing costs. By switching, we were able to cut them by more than half. We signed in and we're 5th on the waiting list. I couldn't sign onto the list from home this late in the evening (6 pm on Tuesday). Once checked in, we were 5th on the list. It took us roughly 30 minutes before we were able to meet with Christopher. Christopher was polite and knowledgeable. He answered each of our questions patiently then walked us through the porting process and preordering my iPhone 15 Pro Max. Each step was very simple and we reused our existing phones for the time being. We'll be back in a week or so when my phone arrives to do all of the phone switching within the family. I was pleased with the speed and painlessness of switching carriers. I would do that again in a heartbeat. read more

I would give this 0 stars if I could ! What a joke to simply just drop off an item takes more than 40 minutes, they need to develop a better system to just have a. Drop off person on the side and not wait for hours like you would if you need an actual service read more

Unfortunately, we came to drop off the box and waited for an hour and asked the manager if he can assist us with a multiple people who waited for long time and he did nothing and went to the back. Very sad and poor service. Thank God we left Spectrum. Just to add a follow-up, that same day, I received a reply from their store owner stating to contact any of their social media. So I did a follow-up, and just like corporate America, a boiler template if we want to discuss further to contact them via their social media. So I looked at their minus ratings, and it was across the board that they replied to the same to all of it and no follow-up from management. So, after we have made them aware of their insufficiency and needed attention, it fell on deaf ears. Well, this will conclude what I've expected and that nothing is goo g to change, and they really do not care. It's about volume and not customer service. Farewell!!! read more

Spectrum - The Store Manager who failed to assist - Internet Service Providers Near Me - Montclair, California

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Don't believe anything they tell you about price guarantee. I was told 2 year price guarantee and I have had my bill raised 3 times in the first 1 1/2 year. After speaking with someone in their customer service, they can't provide any proof that anything was told to me or given to me that I signed stating that they can raise their pricing. DONT SIGN UP WITH ANY SPECTRUM SERVICE. THEY MISLEAD YOU FROM THE START! read more

Reynaldo was amazing !!! Took complete care us from start to finish NEEDS TO BE EMPLOYEE OF THE MONTH