Very dishonest experience. I strongly advise avoiding this location…read more The employee who assisted me, Crystal, made multiple promises about adding specific benefits to my plan if we signed up. However, once the contract was signed, none of those promises were honored. I was told my monthly phone bill would be a certain amount, but what was never disclosed was that the first two months would be nearly three times higher. In just two months, I have already been charged over $1,000 for service for two phones and a smartwatch. I was also told the phones we received would be free as part of a promotion for new customers since we traded in our paid-off devices. That turned out to be misleading. On top of that, I later discovered additional services, including an early upgrade option, were added to my account without my consent or any discussion. I have returned to the store four separate times to try to resolve these issues, but Crystal has been dismissive and unwilling to help each time. After the contract was signed, it felt like we were completely ignored. Overall, this experience has been misleading, dishonest, disrespectful, and highly unprofessional. I strongly recommend going to an official AT&T corporate store instead to avoid similar issues.

Very dishonest. We…read morehad a very frustrating experience at this AT&T store. The employee who assisted us, Crystal, made several promises about adding certain benefits to our plan if we signed up. However, after the contract was signed, those promises were never honored. What was even more concerning is that our account was changed by her to a business account without our consent, which resulted in dozens of extra dollars being charged every month compared to what we were originally told. We have already gone back to the store four times trying to resolve this issue, but Crystal has been extremely dismissive and unwilling to help. Once the contract was signed, it felt like we were completely ignored. This experience felt misleading, dishonest, disrespectful, and unprofessional. I strongly recommend going to an official AT&T corporate store instead of this location to avoid similar issues. Very disappointing experience.

Employees make excuses not to do their job. Terrible attitude. We asked if they could call another…read moreVerizon but they didn't want and it wasn't even crowded.

Kevin is a jewel! Give that man a promotion or raise. Sincere, honest and incredibly knowledgeable…read more He solved my CarPlay music issue and sold me a new phone. He was so nice, patient and helpful I ended up buying more than I anticipated. Thank you Kevin.

I've been coming here since I've had an IPhone X and it's always been great service thank you so…read moremuch!

I had an old tablet that wouldn't turn on and would've been more expensive to repair than buy a new…read moreone so I wanted to erase the hard drive. I brought it here and he said they'd take care of it. I appreciate the help.

Yes I did recommend this business to all the people I can possibly can. The employees are all very…read morehelpful and very friendly. They help you find what you're looking for, and they don't waist your time. I love it here.

We had a very bad experience at the Verizon Store in Glendora…read more The manager was very rude and dismissive, he said just go online and handle it there. All employees are busy. I wasn't asking for anyone to drop wha they were doing and come help us. The reason we went in is because we were having trouble with their customer service. They told us we needed to go back to the store where we purchased the phone to solve the issue. It was just frustrating because we were getting the run around from everyone. Thankfully we were able to finally handle it online after several tries. I can see why their rating is so low. This is the closest Verizon store to me, but I'll be going elsewhere from now on. I'd recommend you do the same.

I went in today 6/29/26, and was helped by Ashley, she provided outstanding service and so helpful…read moreand sweet! I love this store and will be a customer for years

Sebastian was beyond helpful! We had a phone stolen that was still under contract. He got us into a…read morenew plan, got a new phone, and looked for a discount that would keep our bill the same even with adding a new line. So incredibly helpful and patient.

The staff and manager are very prompt and responsive and very attentive to all our inquiries. My…read morehusband gets impatient with things about completing transactions and anything that would take hours to complete. We inquired about getting a new phone and a tablet and Emily gave us all the answers we needed. She was patient and the store manager, Scott, was up front as soon as we walked in. We had zero stress and this is the 2nd time I've been at this store. First was with my mom. So anytime we have any inquiries about our services, we go here and it always never disappoints.

Honestly, if I could give 0 stars, I would. I walked in just to ask them how to redeem an offer…read morefrom the T-Mobile Tuesdays app, and it took like 15min for anyone to even acknowledge I was in the building. And once someone finally approached me, I asked them how to redeem the offer and all they said was "I don't know how to do that, we don't really redeem offers here in store". Okay, thanks for wasting 15min of my time to let me know how fucking incompetent your staff is. This is your store, this is your company; how do you not know how to walk me through something as simple as this? Are you seriously unable to get me someone that has the answers I'm looking for? I get better customer service at the fucking DMV...

I've shopped at this location for cell phone cases, chargers, and all things cell phone related…read more The other day my daughter cracked her cell phone screen. We were nearby and discovered they also repair damaged and/or cracked screens also. The service was professional, prompt, and courteous. And... The Price is Right! Thank you so much.

The folks here are amazing! I came in to the shop for the first time and noticed the selection for…read morephone accessories-- there is a lot! What's even better though is the excellent service. The owner is willing to go above and beyond for his customers and still gave me a great deal on the items I purchased. I will always return here for my cell phone items and service.

All I can say is wow. I had problems with my iPhone. So I made an appointment at Laverne Verizon…read morestore. They have had an upgrade of the decoration and the decor of that location. When you walk into this location, it has vibes of an Apple Store. I had an appointment with Chris to go over my Apple phone. Chris was not pushy. He listened to my needs. He listened that I need to keep the cost about the same. He gave me a better plan for a little bit cheaper. I appreciate the honesty. I appreciate him working with me on these things. If you want a new iPhone, a new Samsung phone or just help with any questions you have. The Verizon Laverne store is your place. Thank you, Chris for making this an easy transition on my phone.

Brian Fernandez is not afraid of work , he resolves issues that I have had with corporate stores…read morethat didn't want to be bothered., they simply said get a new plan with us we can't transfer your info off your old phone . Brian helped me for hours and with integrity , fortitude, and a great disposition Everyth Transferred!!!!