Five days now without internet service. Again spoke with wonderful apologetic representatives but…read moreabsolutely useless. No one will let me speak to a manager and no one seems to know what to do. Just trying to talk to a person is so frustrating, all they do is prompt you to use the app or text. For what I don't know since they can't help you anyway. My only alternative is to check out Spectrum or T-Mobile internet service. It's such a shame this company I've been so happy with for almost four years SUCKS.

Horrible service. Horrible TV reception. Horrible internet service. Internet goes off and on…read moreeveryday. TV sometimes goes blurry. They used to send a technician out, but now they don't. They want you to set everything up yourself. But I've been having problems with the router, and they still haven't sent a new router. It's only been 2 and a 1/2 years. I've been asking for a new router. They finally sent a new box to replace the one I was having problems with. The only problem is the new box doesn't work. Doesn't power up?

It is a very busy location so be prepared to walk around the mall while queued for service. I was…read moreassisted by Jessilyn who was friendly, knowledgeable , and very efficient. Shout out to Jessilyn!

Two employees helping 25 customers waiting on line very bad business. Wait time is unbelievable.read more

Robin and his team were great. Nice and easy to work with. I needed 3 double drops. I reached out…read morefor a quote and he responded right away. Asked a few questions and we were set. Showed up on time and did exactly what I needed in a very timely manner. Highly recommended.

Robin is very professional and provides excellent service. He responds quickly, communicates well,…read moreand made the whole process smooth and stress-free. He installed the sound system and security cameras for my spa, and both work great. Very satisfied and highly recommend!

Spoke to a service rep today (Amanda) There's been an…read moreoutrage all day. She say "and?" I then again ask when will service be restored, there is an outrage. Again, "and?" Service is still not restored, and not sure when. It's an hour and a half past when she told me it would be restored. I haven't had anything bad to say about frontier. It can lag a little sometimes. But this rep was downright rude.

1/5 -- ABSOLUTELY AWFUL CUSTOMER SERVICE. AVOID FRONTIER…read more Frontier has easily been one of the most frustrating companies I have ever dealt with. Getting an actual person on the phone is nearly impossible. Their automated system forces you through endless menus and loops, and somehow still manages to hang up on you. It honestly feels like their customer service system is intentionally designed to prevent customers from reaching a real person. After canceling my internet service, I paid my final bill and restocking fee. I returned the equipment I actually received. I already owned and used my own personal router, so the only Frontier equipment I received was the Eero device. I NEVER received or used the additional router they are now trying to charge me for. Despite this, Frontier continues billing me for equipment that was NEVER PROVIDED TO ME. Because reaching someone by phone is such a nightmare, I have had to contact multiple agents through their online portal. I explained the situation repeatedly. Multiple Frontier representatives told me I did NOT owe anything else. I was given case numbers and was specifically told the issue had been RESOLVED. Yet Frontier still sent me ANOTHER BILL. What exactly is the point of giving customers case numbers and telling them an issue has been resolved if Frontier is just going to ignore the resolution and continue billing them anyway? This is beyond poor customer service. It is an exhausting cycle of automated phone systems, repeated explanations, conflicting billing, empty promises, and charges for equipment I never even received. If you are considering Frontier, I strongly suggest looking elsewhere. Saving yourself from this level of frustration is worth it. AVOID FRONTIER AT ALL COSTS.

I live in a new Lennar build here in Ontario so I was worried how wiring would work when it came to…read moreinstalling ethernet ports that extended from one room on the second floor to the guest bedrooms. I contacted Ricardo after checking out his reviews, he responded quickly and we easily set up an appointment. He discussed possible options of placement of the ports since the roof and outer walling might pose an issue, but he was able to find good placement of my ports. Job was done quick and easy in less than 2 hours. Aside from making a hole in the wall for the ethernet port placement, no additional breakage of the wall was necessary. Ricardo did say that in some cases, depending on the walling and roofs, breakage of the wall would be necessary for some people, but not mine fortunately. Ricardo and is colleague were awesome, professional yet friendly and personable. They cleaned up after themselves and did an overall fantastic job to make any streaks or scrapes anywhere. HIGHLY recommended if you are looking to have ethernet ports installed that extend from your main router/modem that go through the wall/roof so you don't have ethernet cords lying around on the floor.

Ricardo and his team did an awesome job installing a security camera system. Friendly and…read moreprofessional service. Good communication with Ricardo. He answered all my questions in a timely manner and offered additional information to consider. Negotiations on cost were straightforward and no pressure or surprises. He makes you aware of options and recommendations, and lets you decide. Cost for his services was better than others, and I felt more comfortable using his company. They know what they're doing and I would have no hesitation using them again for any of my electronic wiring needs.

I had a phone that I needed to get activated and have data transferred over from an old phone. I…read morewas under the impression that I needed my account code to do this. I went between the times of 4-5pm to get help with this and get my phone activated. The workers did not want to help and were rude.. Usually you go into a phone store and the workers will talk to customer care for you and help you get the information you need because I truly did not know what I was asking for I just knew I needed help. They told me that I would have to go to a corporate store that is several miles away to get my phone activated. I left angry because I knew they could help me but wouldn't because I was not adding another line. I was literally told by the insurance company that AT and T owns to go into any AT and T for them to help me and they would. I ended up going to a DIFFERENT store that was not a corporate store and they helped me get my new phone on and the information transferred from the old phone. I didn't need the code after all. I do not recommend this store. They will not help you unless you're going to purchase something. It's sad that customer service is not the same across the board for a company that you spend your hard earned money on each year. I was so upset that the phone case and screen that I needed I decided to purchase off of Amazon instead. I will not be purchasing a phone from this store either.

This store is located within the Sycamore Hills Plaza and is fairly new. It is listed as AT&T…read moreUpland, but perhaps should just be listed under the category of AT&T Stores so it is easier on the search. My review is based on meeting the owners and workers at the store. I have been searching for a good case for my Galaxy S8 but I have had trouble finding something really cool. I spent some time talking with the people in the store and they were super friendly and didn't have that sales type of attitude. They were there to help. I found that refreshing. This branch is located in a super nice mall and not crowded at all. I recommend checking it out.

I had a very disappointing experience at the Verizon store in Montclair Mall. The sales…read morerepresentative convinced me to add an iPad to my account, telling me it would only cost $7 per month. When I received my bill, I discovered I was actually being charged $10 per month. I went back to the store, and instead of helping me, she insisted they never had a $7 plan, making me feel like I was lying or didn't understand what I had been told. That was embarrassing and very unprofessional. Before I purchased the iPad, I specifically asked if I could return it if I wasn't happy. She told me I had 30 days to return it, but she never mentioned there would be a $50 restocking fee. When I returned the iPad within the 30-day period, I was shocked to learn about the fee. Thankfully, Verizon's online customer service was able to help resolve my issue, and I appreciate their professionalism. Unfortunately, I cannot say the same about this store. Based on my experience, I do not recommend this location. They seemed more focused on making a sale than being honest and taking care of their customers.

Worst experience ever!! 7 mouths and 5k later and the issue is still not solved!! And no one seems…read moreto be able to help!!