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    And I was next in line and this gentleman called over this lady before me when she's last in line for walk-in and I was first now
    Jazmin L.

    Made an appointment online to do a schedule drop off pick up get here. I still have to sign in and apart from waiting now I'm the 2nd to 1st in line and they skipped over to me to help a person who is fifth in line when I just came to swap equipment..

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    3 years ago

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    4 years ago

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    2 years ago

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    5 years ago

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    3 years ago

    Horrible Service waited for 45 mins only 2 employees just taking i definitely do not recommend spectrum

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    5 years ago

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    6 years ago

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    6 years ago

    Run from this company, worst customer service ever. Basically told me tough luck, cancel. Can't wait to go back to my old provider.

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    5 years ago

    Ended though I hate Spectrum, this branch was nice and I router replaced. The staff was very nice and was able to help me out quickly.

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    5 years ago

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    6 years ago

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    4 years ago

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    6 years ago

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    4 years ago

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    5 years ago

    Worst company to deal with. They do not care about their employees or customers. Avoid spectrum at all cost.

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    6 years ago

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    Page 2 of 2

    Ask the Community - Spectrum

    Review Highlights - Spectrum

    Relating to people is now a lost art (it seems), but obviously not for JP!

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    Frontier Internet

    Frontier Internet

    (11 reviews)

    Internet went out. Tried the chat service and was cut off 2 times. Then called, hung up on after 30…read moreminutes. Took 2 more calls to determine their equipment was defective. Said they would send a replacement. Called later in week and no replacement ordered. As of this moment I haven't received the replacement. Worst customer experience I have had. Not getting the service I paid for. Tech support is a nightmare. I honestly think a one star rating is too kind.

    Don't do it. What a nightmare. Where do I start? Service…read moreinstallation occurred, tech left. Right after he left, service would intermittently cut out every 10 min or so for about 10-15 min. Imagine trying to watch a show or god forbid you work from home. I had to connect to my mobile hotspot and contacted frontier to have them help fix the issue. That's the second issue: Customer service is so incredibly aggravating. They use an AI chatbot that is worthless. And the app itself crashes while waiting to connect to an actual agent. The agent scheduled me for the upcoming Saturday. But...he scheduled the wrong date. I checked in on Thursday to confirm they were coming on Saturday because i got a text message saying they were scheduled for Friday. He assured me more than once that it was indeed scheduled for Saturday. Tech shows up on Friday and I'm not home. Wtf. And because I work during the week, I'll have to wait another week for a Saturday appointment? I think not. NEXT! My circumstances might not be yours but just be advised that you won't have access to efficient customer service if you have an issue. It seems pretty cut and dry. You pay for service and should have an expectation of receiving just the basic service. I don't need anything special. Now I am just going to cancel and hope they reverse charges for service I never received.

    Legends Electric

    Legends Electric

    (10 reviews)

    I honestly can't say enough good things about Legends Electric, Inc. From start to finish, their…read moreservice was incredible. I had this bizarre problem where half of the outlets in my kitchen just stopped working right before I was supposed to host a family dinner. To make things worse, my fridge was on the dead circuit, so food was already starting to warm up. Total nightmare. I called a few other companies first voicemail, long wait times, or "we can fit you in next week." Then I called Legends Electric, Inc. A technician was at my house in no time. He showed up in a clean uniform, introduced himself professionally, and immediately put on shoe covers before stepping into my house (that alone already impressed me). Not only did he diagnose the issue quickly (a tripped GFCI hidden behind a cabinet that I never would've found), but he also took the time to explain what caused it, how to prevent it, and even checked my entire panel to make sure everything else was up to code without me even asking. He had everything back up and running in under an hour. The price? More than fair. The peace of mind? Priceless. They even followed up the next day to make sure everything was still working properly. Who does that anymore?! If you want professionalism, fast response, and people who genuinely care about their work, Legends Electric, Inc. is the only call you need to make.

    We have used Legends Electric for years- however, this past week when they came to do work- will be…read morethe last time we use them. Their prices have gone way up, they charge for a truck visit each time they came- 3 days of work ended up with 4 truck fees of $30 each! The cost to install a single recessed can light off an existing light cost over $400!!! (they recommended it as being the easiest way) They also accidently clipped a wire to our AC Thermostat and had to come back and fix that which took hours. No discount for that inconvenience either. We complained about the fees and truck charges, but no discount offered.

    Spectrum - isps - Updated May 2026

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