My rating is 0. Not only did I and 10 other wait 1-1/12 hours to be serviced, but 1 if two employees were active. One male worked relentlessly to help the 10 in line. The other female, with a red streak in her hair, talked shit for over an hour with clients! Don't get me wrong, she did about 15 minutes of service, and 40 minutes of bullshit personal talk while all 10 people waited!! I also was finally called by a 3rd employee, female with glass and a super shitty attitude. She fucked up my phone and time!!! Really bad customer service! I'm beyond pissed. Spent a total of 1-1/2 hours there and my issue was not addressed!! Did not know til I got home!! Thank you for nothing! read more

Just had an incredibly positive experience at this location with Ana, and also with Joe. Friendly, helpful reps who went above and beyond to help us switch cellular companies and upgrade our internet service while saving us money. read more

Paying 85$ per month to get a MOST CRAPPIEST SERVISE, i would say it is NO INTERNET servise as most of a time it not working. Made account last year and set automatic payment just to get all time DISRUPTIONS. Can't work, loosing documents because connection been destroyed.If i will call they will blame router or anything else but not their own lousy servise, they forgeting that they gave new router and everything the rest so it not an internet devises but their crappy servise. My daughter college student and can't do her homework , must drive 14 miles to library. read more

Honestly, if you just need to return equipment, save yourself the trouble and do so at the UPS store across the street. This store cares zero about your time. Their rudeness could at least be overlooked if they were at least efficient, but they don't even have that. read more

The sales people have terrible attitudes in this store. They are confrontational, negative and I personally saw the associates demean, rudely dismiss and fight with several customers. Going in the shop was a very negative and traumatic experience, and I will now avoid this store. read more

They really suck. Advertise that they have an app to see steam and dodgers games anywhere... lies! They don't answer the phone they just plain suck. No other way to watch the dodgers game And they don't take care of the responsible . Spectrum you suck! Bb read more

I am a Spectrum Wi-Fi customer. A week ago, I decided to switch from DISH TV to Spectrum TV. I ordered 5-cable boxes to hook up my 5-TV's. Spectrum delivered 9 more cable boxes than I ordered (14) and 2-routers/modems that I didn't order, as I already have their Wi-Fi service. This complicated the activation process, as well as now putting me to work to personally deliver [back] to Spectrum the equipment I did not order. I drove to the local Spectrum Store to deliver the excess equipment. The Manager at the Spectrum Store in La Quinta, CA would not inventory my return and provide me with a receipt at her store without me waiting (in-store) at least 1-hour for her to have her staff help the 9-12 customers who were already there waiting for service. The fact is..., I was not seeking service from Spectrum; I was merely attempting to help Spectrum recover lots of expensive equipment they mistakenly sent me by dropping it off at their store. The manager could not grasp that concept. She stated, "I did not mistakenly send you the excess equipment." I guess her point was, I personally have not inconvenienced you; therefore, I do not owe you any favors; just wait like everyone else! Apparently, in her mind, she does not represent Spectrum; she only represents herself. She would not give me her name (just title) so I took a picture of her for identification. As can be seen from the photo, she clearly did not want to be identified! This young woman is a disgrace to her company! I also took a picture of the four large boxes of equipment I lugged in and left there in the store to protect myself from the Manager denying that she ever received the equipment. I could not wait any longer for a Spectrum employee to accept the returned equipment. read more

Spectrum - Excess Spectrum Equipment left in Spectrum Store - Internet Service Providers Near Me - La Quinta, California

This Spectrum is the absolute worst business. There are rarely more than two employees actually working while the other employees pretend they are working while standing around. Horrible!!!!! Would not come here for anything again. read more

If you use this company and want to place your service on vacation hold.. BE SURE TO RETURN THE EQUIPMENT!!!! if you do not you will be charged your normal monthly fee if you do not return by the date you give them when you place your vacation hold and give an estmated date of service resumption. This happend to us due to health issues, we had to pay $320.00 for service when we were not there.. Their policy is only one vacation hold per year... DO NOT FALL FOR THEIR SALES PITCH.. TAKE THE EQUIPMENT BACK!!! Take equipment back, get a device like a Rokku and stream, do not get TV package. read more

I can't tell you how much I hate spectrum. Worst customer service ever. They can't get a thing right , it's been a year . How are a they still in business ? read more

Horrible Service waited for 45 mins only 2 employees just taking i definitely do not recommend spectrum

Horrible experience with this Company, also the customer service staff in La Quinta needs training on how to treat a customer. All you have to do is be kind, seems to me most of them hate their job. read more

Customer service people don't know how to use their computers, and making sure customers have exactly what they want and everything works. 4 trips into store, and 3 calls to Spectrum billing and tech departments, 1 tech service person out to our location, and still need to do another call to billing. Also, we have been a customer for over 2 years! Wish Xfinity was down here! read more

One is too much what a joke can't even return my box there they are never open not quite sure what's going on in there twice now and no one's been there middle of the day Actually had a 4 o'clock appointment tocomplete scam ordered the do it yourself install called them for some help they wanted $50 to come out I decided to go with frontier they came out for free don't waste your time with spectrum thereTerrible read more

I cannot speak highly enough of Elly and her supervisor Priscilla! They were extremely helpful, kind, courteous, patient and relentlessly efficient. Spectrum are lucky to have them as employees - they do Spectrum proud! read more

I usually like to make positive reviews but I can't for my experiance today. I arrive at 10:41am to be 18th in line. There was only ONE person there working. I promptly left and decided to make an appointment instead. I returned later to a less busy store but still had to wait for 10 minutes because only ONE person was assisting customers. The gentleman that helped us was nice enough but he made many mistakes and had to keep fixing and changing what he had done. He then said he disconnected our house phone line (per our request), but in actuality he didn't when I called late to double check. Also the check in iPad was disgustingly dirty. Looked like it hadn't been wiped down all day. I would recommended during times of Covid that they offer hand sanitizer by the front for people who are constantly handling the iPad. read more

Run from this company, worst customer service ever. Basically told me tough luck, cancel. Can't wait to go back to my old provider.

Ended though I hate Spectrum, this branch was nice and I router replaced. The staff was very nice and was able to help me out quickly.

Retail store has the look & feel of a successful company, except for service. Store is WAY understaffed! Had appointment 1hr 40 min. ago and still have not been helped. If you have a choice DON'T HIRE SPECTRUM FOR CABLE SERVICE! read more

I signed up for Spectrum Mobile 2 months ago. Less than 24 hours later I decided to cancel and keep my previous service. That was 2 months ago! I never received the chip that goes in the phone! I never started the phone with a chip! I've spent hours and hours and hours on hold trying to cancel! I went to the store in La Quinta to cancel. I have spoken with several people who tell me they will take care of it! I'm still getting billed! These people are a bunch of crooks! You can sign up for services on the phone no problem, but you can't cancel! I got charged again today on my credit card! I'm so over this! Plan B. I'm going to cancel my credit card! read more

If I could give less stars I would!!! This place makes everyone wait at least an hour even if your just returning equipment! Also they have no urgency to get customers served. They move like sloths. read more

What a scam!!! New to the area and Spectrum. I have one smart TV and they "sold" me both a receiver and an Apple Box. When I tried to hook up myself, is when I found out I did not need and could not use both. Of course they will not return of the Apple TV. Their customer service is terrible. I spend $170 per month and have a brick (Apple TV) sitting at my house. Someone is getting a big commission on pushing products we don't need. How do I report this $250 scam? read more

Came in to spestrum to purchase a I phone 13 . Came back to spectrum to have them program my new phone. I was told my I phone 7 was worth 128 dollars. He said that they would give me 28 dollars and that apple would give me 100 for the rest. Went to apple they laughed, they said if you went threw spectrum to buy the phone, and they offered you 128 dollars, they should have given you that amount and took your phone. I filled a complaint with spectrum I still haven't heard anything. One more try for some satisfaction, or I go to BBB . Pathetic read more

I have just finished a six day run-around with Spectrum Customer Service, Tech Service and a Spectrum store. To make a very long story short, this company badly needs to improve the communication between these departments. Every answer I got from them was different from the last. My problem has finally been resolved, a simple one which should have taken 10 minutes, saved me two unnecessary trips to their store, and spared me a lot of aggravation. I'd like to commend Fernando and Vicente, technicians who came to my home, were knowledgeable and did their jobs well. The 30-45 minute wait on the phone, when I had to call many times, is unacceptable. The lack of knowledge of some poorly trained people on the other end of the phone line needs some serious attention by whoever is in charge. Thanks to Andrew in the Tech Department who finally gave me the help I needed. read more

This is more about Spectrum overall talk to somebody on Saturday the 10th about my bill was on the phone for hour and a half they said my bill would be down to 141 and they would call back call back on October 11th nothing had been done they said they couldn't do anything the bill was $196 no changes they said because I'm not a new customer I guess I'm not a valued customer only new customers get the better price but room TV and internet should understand that's why so many people are leaving them if you can't be trusted why would you keep them right now we're looking into other options and we will be getting rid of spectrum as soon as possible read more

Our experience - The Spectrum location in La Quinta has very good customer service. We highly recommend you schedule an appointment online before you go to the store. Martin, assisted us with moving our service from one location to another. Unfortunately, we couldn't do it online because our service was through an Association. Martin took care of the change quickly and efficiently. Started up our new service at a different HOA. We were seen on-time for our appointment. read more

I am happy with my cable service and am happy with their online assistance. This store though...what a disaster. 1. Sign in--To receive recognition as a customer, you have to sign in on a defective tablet device. When I approached a not occupied attendant, she asked if I signed in. I explained that I tried but the screen wouldn't read my entry. Instead of assisting me, the attendant waved me off, telling me to try touching the screen different. This same thing happened with the next two customers, to which the manager responded "Come on, it's a tablet you guys!" She directed this comment at an elderly gentleman--totally inappropriate behavior. 2. Thirty minute wait--all I had to do was swap out a box. One attendant spent the time on hold with his own company on speaker phone. The two other attendants were chatting with the customers about vacation plans. Clearly, their in person customer service isn't a high priority. read more

Spectrum is giving out free internet to new customers which is great. My phone bill went up because my promotional offer had ended that I had. So I called them to see if they can lower it in the midst of all going on they said NO they couldn't do anything about it. I believe it's not fair for loyal customers to not get a discount. But new people get bells and whistles I think it's NOT fair. read more

Spectrum LIES in order to get ppl to switch over to them. I was told I could use my own card to pay my account, while my son could use his own card for his. Every month I was being charged for both phones on my card. So when we questioned it they said there was NO way we could have 2 cards & pay 2 phones separately. All of a sudden it just couldn't be done. ANYTHING FOR A F****N SALE!! read more

For the past few months Spectrum's internet service in our neighborhood has been declining; service is intermittent at best. With each passing day it seems to worsen. We have tried everything and nothing seems to maintain a consistent level of service. It really hurts when we are working from home and each day the internet drops, without warning, and continues to do so - off and on all day. We are losing patience as well as business. Would NOT recommend especially since they just raised their monthly fee to $79.99 for internet ONLY! read more

I have been sitting at Spectrum to return equipment for 2 hours and 35 minutes. There are only 2 employees working out front. We have watched 2 employees come in, go through a door, and haven't come out to help! Worst customer service!! read more

This location is the absolute WORST! I called customer service & spoke to a supervisor that advised to go to ANY location to pick up equipment for internet & cable. He stated there was a note on my account w/his name. The female that was helping at this location was the absolute worst and LIAR. She stated no such message was on my acct. I then asked to close my acct because I was calling & running around all day from store to store with every person telling me something different. I asked for confirmation of closed act & she says there's no confirmation but that it's done. On my way home tried one last location & at this place they said they can clearly see the message & proceeds to immediately give me the equipment. Funny ... I thought my acct was closed?! read more

I wish it was possible to give Spectrum a zero star rating. Terrible ISP that abuses their customers by constantly having problems ranging from outages, unexpected line repairs, and most of all, buggy/malfunctioning equipment. If you have another ISP in your area, go with them. Spectrum should not be in business based on the extremely, low quality service they provide. read more

Worst company to deal with. They do not care about their employees or customers. Avoid spectrum at all cost.

I changed my phone service to Spectrum. I'm still not sure of the coverage as it's too early to tell...My first experience was horrible, like buying a car. lol. I went in a second time and Selena was heaven sent! She was knowledgable, fast and a sweetheart. I walked out a happy customer! read more

My review is for spectrum in general as their customer service is a joke. Not only does it take days for anyone to get back to you they have no understanding or ability to solve any problems. I will be looking to move my service to another carrier and make sure that no one I know decides to go with Spectrum. Dont call it customer service if you can't help the customer. read more

I went there on a Sunday (12/27/20) at around 3 pm and the two female employees were clueless as to how to manage the sudden increase in customers. One employee took a very long time talking to a customer who just want information on the wireless services and ended up not signing up anyway. The other also took her time explaining how to use the remote. It took me about 45 minutes just to exchange an old modem. When I was next in line, both employees were not even acknowledging me and then finally asked me if I have a reservation or if I registered up front and I felt like they even wanted me skipped for Hispanic-looking customers. They only took me in when I told them my name is up next in their monitor above. When I told an employee about the lack of info in front of the store to sign up or register first before lining up, she reasoned out that the administration has been slow to act upon it and said it has been a long problem of the store. I told her that I was just asking about a printed sign in front about it. The other employee was ruder and told me not to have an argument because she is with customers who speak Spanish like her. I really think these two should have more training in customer service and realize that they should treat their customers equally. read more