Chris installed our Starlink Gen 3 system yesterday and I could not be more pleased. Clean and…read moreneat install that works perfectly. I don't know why Yelp shows him only in the Riverside area as he has a location in Malibu. I will definitely use him again.

WOW, we are so impressed with the level of service we have received from this company. In…read moreparticular, Chris. He is so patient and kind in his explanation (not all of us are tech savvy) he also went 100% above and beyond for us in helping to ensure our event had the connectivity we needed to be successful. I will recommend this company to all of our contacts! Chris, you are an awesome human being, and btw it was a pleasure meeting your son today as well. Thank you kind sir, for all of your hard work. May your business flourish!

Friendly people and great service! Anytime I have issues I call them and they fix my problems…read moreinstantly! When I needed new phones they personally came out and helped with the install!

I've ordered the Premium bundled package, and it is worth every penny! I have been searching for a…read moredependable phone system for my office , and I am so grateful I found Telecomcepts. The VOIP system has been incredibly reliable throughout the office, and we haven't had any issues! Any time I had any questions, the front desk immediately routed me through to a tech to help guide me. Am so happy with this purchase and install!

The audio/visual and home electronics work performed by Kris and Jason at Blackstone Technologies…read morehas been extraordinary. In the past, we had contracted with other highly regarded A/V companies in Newport Beach and in other cities, but there is no comparison with Blackstone Technologies in terms of knowledge, technical ability, system operability and customer satisfaction. This firm was recommended by the previous homeowner who had used the firm for upgraded wireless and A/V systems. This owner took the A/V system to the new home (where Blackstone Technologies is doing the installation and upgrades), so we were able to take a solid basic platform design and upgrade it with new equipment and new features including TVs, soundbars, subwoofers and wireless home electronics including a Ring doorbell with remote monitor and Ecobee thermostats. In addition, I wanted to incorporate devices like a VHS player and turntable for use with older recordings, and this was done seamlessly using Sonos technology to allow all devices to play throughout the home and a detached casita. Previous A/V companies were unable to accomplish this. The surround sound in the main viewing and gaming areas is spectacular and it is totally controllable using the Sonos app. Blackstone Technologies provided excellent guidance on the brand, model and size of the TVs based on ambient light, main use (viewing and/or gaming) and picture quality. One attribute that stands out is the firm's curiosity and great interest in technology. As a result, solutions provided are based on research, experience and knowledge of products and apps. For example, Blackstone Technologies delivered a Sonos-controlled system that allows extensive flexibility for watching and listening to different media sources. The value of the firm's tech expertise is manifest in their ability to go deep into systems such as TV settings and Sonos app options when training new users in order to provide an optimum viewing and listening experience. The installation of a Ring doorbell and a remote unit monitoring device were installed in a manner that effectively covers all areas that are important to monitor. The new Ecobee wireless thermostats, like the Ring system, have smartphone control capability and are very easy to use whether on the app or at the small, wall-mounted thermostat. The "customer support" attribute deserves special mention. Kris and Jason have been highly responsive in terms of performing the installation and responding to questions and suggestions during the process. At the end of an installation, Kris says: "If you have any questions, give us a call." When I responded: "I hate to bother you.", Kris replies: "You're our customer!" This is in sharp contrast to firms that require a large annual payment to have timely access to customer and technical support. Ironically, these former firms' installations required frequent follow-up and debugging. Perhaps the reason Blackstone Technologies does not charge for tech support is that the only calls they receive from customers are for new projects in their homes or businesses because, as in our installation, everything worked correctly the first time and every time. I would not hesitate to use Blackstone Technologies in the future or to recommend them to a friend or family member.

Went here last night at 7:55 because I got a new phone and already spent 45 on the phone trying to…read moretransfer my eSIM. Dania was AMAZING! She fixed my issues in 7 minutes and with so much ease and knowledge. She made me in a better mood and had such an amazing attitude even though I came before closing (so sorry about that again) but I really really appreciate her! Thank you Dania!

On September 24th, I visited the T-Mobile store to ask about the promotion for a free line when you…read morebring your own device. I spoke with Hector, who confirmed that I qualified for the promotion but I didn't have my ID that day. I returned on September 25th, spoke to Hector again, and he verified my eligibility a second time. He helped me complete the process through the T-Life app, and I paid the $10 activation fee. I specifically asked multiple times if there would be any ongoing charges for this line, and Hector repeatedly assured me that it would be free for the life of my account. However, when I approved the line, the app displayed a $35 charge. I asked Hector about this, and he said the app wouldn't reflect the promotion but that I would not actually be billed the $35. Based on that assurance, I went ahead with the activation. When I received my next bill, it was over $50 higher than usual. I returned to the store and was helped by a kind employee (unfortunately I didn't catch her name). She tried to assist but wasn't able to correct the issue, and recommended I return when Hector was working. When I came back, Hector was assisting another customer, so I spoke with Omar(I think was his name), who I believe is the assistant manager. He tried to help, but when Hector joined the conversation, he inaccurately stated that I had added the line myself without ID. I clarified that while I visited without ID on the 24th, I completed the activation on the 25th with his direct assistance and explicit confirmation about the "free line" terms. Omar spoke with the manager in the back and told me they could only credit me for one month, and that going forward I would have to pay for the line or cancel it. This is unacceptable because I added the line based on false information given by an employee, and I have already distributed this business number to clients -- canceling it would cause major disruption to my work. When I asked to speak directly to the store manager, I was told he was "in meetings." I went outside and saw several managers casually talking and laughing in front of the store, so I went back in to ask again. The assistant manager said the store manager still refused to come out and speak to me, even after I explained I had already made multiple trips to resolve the issue. This experience has been extremely disappointing. I feel misled by Hector's incorrect information and dismissed by a manager who refused to engage with a customer about a legitimate billing problem caused by his staff. I want this matter escalated and properly resolved