I tried calling because I had the service before in my last neighborhood and I had a question it could not get answered and no option for what I wanted so the phone on the automated system, which is the only way you can get through when you initially dial hangs up on you and says we're having trouble difficulty hearing you call back later it's not you had trouble difficulty hearing me you didn't have an option so then you have to pick a different option which I did after I called back and they are always experiencing a high volume of calls in a matter. What time of day you call. Does anybody else miss talking to people besides me. This is the worst Customer Service I've ever had in my life it's absolutely dreadful and terrible. I don't recommend this Spectrum to anyone they do not want to talk to you and they show it in their actions and how they set up their automation They do not care about you they only care about money. read more

I walked in expecting to be here a while, but Romeo was quick, thorough, efficient, and very easy to understand and work with. I walked out happy with my new internet service and happy with the service I got from him. Very professional, keep it up read more

This review is for Demetri, my boyfriend was having issues with his phone (he had at&t before switching) for a little over a month. Demetri was super helpful and very patient with us, and more importantly he was able to resolve the issue. 10/10 recommend. Thanks Demetri!!!! read more

Worst service ever. 15 people waiting, 3 people working the counter and one female standing at the door playing on her phone. Here is an idea, when the wait line is stacked how about jumping in to help instead of waiting to great someone (or just messing around on your phone) This place is nothing but fail Update: It took 50 min to get through the line. On my way out the young lady was still on her phone, leaning on the counter literally doing nothing. I guess this is the type of person spectrum wants representing their company... read more

Very bad service all the people working there are useless all they do is talk and goof off and don't help customers I will never go back there they need to hire people that actually care and help customers read more

I received great service from Spectrum until I decided to cancel their services. At that time, everything changed. My internet, cable and phone services were to be cancelled on Saturday. Spectrum cancelled them early (phone- Wednesday and cable - Thursday. After being on the phone for 1 hour, I was transferred to another agent. The agent transfers happened 4 times with approximately a 45 - 60 minute wait between them. The result was no resolution of my issues. Another call, late on Thursday, resulted in alot of promises but no change in the cable and phone inactive status. Don't cancel your Spectrum services early, you will be charged for the entire month! Shame on Spectrum. No wonder people have begun rejecting cable & embracing other options. read more

Horrible customer service, individuals working are not very helpful. If you can avoid going to the store please do so... if you can avoid using spectrum altogether would probably be your best option. There pricing is all over the place and you can never get a consistent price. Very weird! I had my problems with time Warner but really am missing them nowadays. read more

As most of the other reviews have mentioned the wait time is insane considering what you pay for the service. I pay over $500/month for two services. Two rep's and a queue of 30+ people was crazy. Finally after being at the Katella location waiting for over an hour I got my chance. I was trying to downgrade the service on one of my accounts, I have two, and unfortunately I'm pretty fearful that when I check on the location's internet and TV connectivity there won't be any. I have about a 4% feeling that things will work out with no additional intervention on my part and countless hours of my life wasted trying to get the proper help. I'm not one to complain as a rule, but this was a pretty bad experience that I fear is going to get worse. I'll update when I see if my daughter has a working TV/Internet at her home. Update: In all fairness I have to say that upon hooking up the new cable box and calling for a signal to be set to activate the downgraded system there were no issues. The internet and TV are working properly as of this review. Thanks to Leah at the Katella store, however my comments regarding the lack of adequate customer service and time wasted waiting for help still apply. read more

These guys are very unprofessional. My father's WiFi is still under my name and all we wanted is to change it under his name. Instead of helping us out this Agent becomes all defensive and started accusing us that we just want to do that because we wanted to get the Discount. I showed my ID and proved them that I no longer reside in my parents home. I asked him if he can just change it for me but they still don't want to help us, telling us that we have to disconnect for 30 days first in order for it to be changed. These guys are just bunch of hooligans, if they are too judgemental or too lazy to help out customers they should just close. If I can give 0 stars, I would. Such a terrible terrible place. read more

Horrible service, instead receiving my equipment to turn in they would rather, have me go to ups to ship it to them wtf......

Excellent customer service. Efficient staff. Great support from providers, especially from Tam. Gave me more than I initially requested for the service appointment. Would make primary store. read more

This is my review for spectrum internet, not for this store only. Spectrum charge $79.99 internet + $5 wifi service, total $84.99 per month for a loyal customer like me who has been since 2010. This morning my internet wifi was down for 2 hours because spectrum agent turned off wifi service as retaliation for my request of credit for this $5. A agent, Tiffany, had me wait 30min on the call and asked for $50 service charge to fix this internet connection which was intentionally turned off by the agent. It is not worth $85 per month at all. I've realized that Spectrum is doing mafia business to squeeze out customer's thin pocket during covid-19 pandemic. Internet is down often but it never offer any credit and instead service charge of $50 every time Internet is down. ATT INTERNET, please help us save from Spectrum! read more

Spectrum is HORRIBLE if you want to save yourself frustration go somewhere else!!!!!! I had a divorce that last a horrible horrible year and the frustration spectum created was worse than that. They lie your bill constantly goes up nobody cares about you or what they do to you. Run don't walk don't sign up I'm the first place read more

This location is worst than the DMV ‍. Bring popcorn download a movie be prepared to wait .

My mom and I spent almost 2 hours in the store working with Tam and Romeo and they were absolutely fantastic! Helped us switch our phones from Verizon to Spectrum and trade in my iphone 11 for a 13. Tam went above and beyond helping us, staying 30-45 minutes after closing to finish setting up the new phone. (we had to wait for a software update) He was extremely helpful and friendly. Even helped my mom out with some discounts on our monthly bill. Romeo was very efficient and helpful as well, assisting us on a previous day when we had issues with the new phone being stuck in transit. Spectrum definitely has much better customer service all around compared to Verizon but this location in particular is doing an amazing job. Excellent customer service with friendly and efficient staff. Thank you very much Tam and Romeo! read more

A very long time wait. Full of people waiting without any help. Slow, slow, slow. You need to wait at least one hour just returning equipment. read more

If you move from LB to HB, they cancel, open a new account and then you need to return the equipment to then pickup. I went to the Long Beach on Bellflower and After trying to be upgraded they tell me they don't have my equipment. I have been sitting at the Cypress location well over an hour and here I sit! I need internet! That's it! No bundle. Just internet! Here I continue to sit. Long gone are the days of service and technician. This is progress! No Service! read more

This is the most badly managed store I've ever seen . I went there on a Monday afternoon their was a 40 customer line barely moving. All I was doing is returning equipment. They mix the cable and Mobile customers thru the same line there should be a separate line for people returning equipment. I'm glad their out of my life for good I wouldn't recommend them read more

I was there for almost 45 mins. I just had to swap my modem to a new one. Literally took less than 5 mins to do it.

ok ive had spectrum mobile for 3 years The issue is in coding and IMEI numbers .I got a replacement devoce through insurance huge issues with gerting them to properly update the device with apple . Then after oaying off the phone and wanting tongive it to my mom . ITS BEEN 3 WEEKS there unlocking dept is not reachable . The activation dept is helping me but they also say they can only send them emails . So if they have a glitch they wont contact or gove u a courtesy email. You have to fillow up over and over or it will never happen . i am not sure if it will ever happen . i dont seem to have any rights . Spectrum can be very shady . Unlocking phones is a joke they are trying to discourage it obviously read more

I came here after I had placed an order to receive my phone through the mail a day prior but decided to go ahead and go in store the next day to just get a phone in person instead. After driving to 2 different location and being told that I couldn't cancel my other order coming through the mail, Ralph was finally able to help me get this settled. He helped me cancel my other order and come out with a phone that same day! He is great at what he does and other spectrum employees should definitely follow his work ethic! read more

This company is incompetent. I wanted to move my landline phone number to a landline at another property and was told Spectrum couldn't do that. They sold me a mobile plan and device and said I could transfer to the mobile instead. When I called to activate they said they had already discontinued my landline making it impossible to port it to the mobile. They lost my number of over 25 years. Also, even though they disconnected my service right away, I was charged for the full month because they claim they not prorate for unused services. So I was charged for a service I didn't receive and for the loss of my number. After 5 hours on the phone with customer support, I came to the store to resolve and cancel the mobile plan, which refused to help me. The store just sent me back to calling customer support. read more

All I wanted to do is do a remote exchange and return a box that's not being used. I ended up returning to this location 3 times to get my issues resolved. First visit, I got the remote control replaced, but when I returned a box, the representative deactivated the box that I am currently using. So I went home and discovered that the box that I have at home is deactivated and the remote that I got still didn't work. I returned for the second time and have to sign in again for the wait list. It took about 20 mins to get some help. The representative told me everything should be good to go, which meant that the box I have at home is activated and the new box she swapped my old one with is just plug and play and I should be good to go. Went home and the cable box was still deactivated and the remote on the new cable box she gave me does not work. Went back again for the third time today hoping to resolve my issues and the wait list is longer now. I was given 2 remotes and the cable box was activated, and the rep told me I am good to go. Went home and both of the remote didn't work. This is just unacceptable. I'm thinking of getting rid of my spectrum cable because of this experience. read more

I've been a customer with this company for over 30 yrs. even before it was TWC. My "plan(s)", Internet and TV, have remained the same and managed to not be upsold by the sales people. Prices are too high as it is and I don't need a bundle that has a bunch of crap I don't need. My Wi-Fi had been getting very slow at home so I went to the Cypress store and had the heavy sales push blah, blah, blah etc. These people won't let up and I just needed my connection quality restored. They tell me since my equipment is outdated I need to get on a higher tier plan to get the speeds everyone else is getting. I was never advised of system changes or that I needed to swap out anything for over 20 yrs. They finally get the hint they can't sell me anything and give me a new router and sent me on my way. I can't see any of my equipment on the website to activate the Router only to go back again to be told my Modem is not compatible with their Router they just gave me. So now I have the 2 "new" pieces of equipment they gave me and they don't show up on my account to activate through the website ! After almost 3 hours with customer support on the phone being transferred back and forth to sales which had to try and upsell me on everything I don't want I realized I'd be better off just to buy my own new Modem / Router. $175 later my equipment is activated through the vendor website and the speed is still slooow and it's not the equipment it's their feed and they're holding me hostage for more $$$ to upgrade my plan. They want to blackmail into paying $50 more a month to get the speed I should have been getting all along ! Needless to say I've had enough of their upselling no customer service and going elsewhere where I can get an introductory offer way cheaper than I'm paying now. This is how Spectrum treats their legacy customers that have been with them for 30 plus years. If they can't upsell you you're going to get very little to no help. read more

I came in here today to return my old equipment. They have upgraded and now have a log in system where you see your name on the screen when you're the next customer up. Cece was very helpful and took the time to see that my service transfer from my old residence to new residence was successful. read more

It simply takes to long to do even simple things at this location. I was there 20 minutes and they never called a new customer for service. read more

Activated new cell phone service with Lizett. She was fantastic! Very knowledgeable and took care of everything for us. Great service!

My wife and I went to Spectrum today 11/11/2021 and got a great deal on our mobile. We changed from Verizon to Spectrum and are happy about it. Our sales specialist, Tam Pham, did an excellent job in helping us in the transition from Verizon to Spectrum. He was extremely knowledgeable and helpful to us. Also, friendly and professional. Spectrum has great employees and we appreciate all the help we received. Thank you Spectrum for your excellent Sales Specialists. read more

The people there are friendly and approachable. They are very easy to talk to. I gave them 3 stars because the waiting time is just too much. I was there at 11am to return some old equipments in replacement of the new ones I got the week prior but I have to wait for an hour and there is no room for you to sit because the chairs are too close to each other so I have to find my own space in a small corner standing to social distance myself from the rest of the people waiting as well.. read more

hi to all of my yelp friends i need everyone to spread to all the news if you all can ... hear is the story last thursday on 7th the line was cut and i heard its because it wasent deep enough i measured it was 1inch and 5/8 and i told spectrum that i have a 90 year old woman living hear and no land line and they dont care hear it is wensday the13th and been giving us the runaround and now the suppervise chris today had a rud and doesnot no what respect to there elders an did not care about the 90 year old woman with no landline after 7 days ........ read more

Karen that works there guiding people at the entrance is rude. I could hear her saying rude stuff to other customers instead of helping them at the kiosk she insults them and say "it's not rocket science" "didnt i show you this before"!!! She also didn't allow my 3 kids to go in and all i needed was to pay a bill. She made them wait outside alone! read more

One of the worst customer service provided at any Spectrum store. The manager is a real piece of work, rude and condescending.

Spectrum decided to open and create an account for me without my consent. I was asked to return the equipment to the nearest store that I waited to be serviced for over an hour. The lady that helped me literally started clapping to swat flies and bugs away from her and us. She also could not complete a simple task. I was not there to investigate how this all happened but rather to get refunded and get on about my business. I asked her multiple times to finish up, but she then proceeded to write down account numbers and asked us to take multiple pictures. Not sure what's going on here, but the efficiency and productivity of the staff here is horrible. Also witnessed a young male "customer service representative" yell at family that he is not responsible for what happened and that the issues are caused by the customer themselves. I believe that people seek out the help of customer service reps to fix issues that they are not familiar with. Very sad to see that people come to look for help and they're greeted by individuals that rather find a way around helping them by blaming them. If I can I won't return to this location. read more

My wife and I just did a walk-in visit at the Spectrum store on Katella Ave. in Cypress to get a few things straightened out concerning our existing Spectrum bill. I had previously tried to get these issues fixed on two different occasions by calling the number on our Spectrum bill and only got people who were trying to force me to purchase things while absolutely refusing to even address the issues I was calling in about. Cece, the lady who waited on us at the Cypress store was very informative, gave us plenty of options and was sincerely very nice. She not only resolved our issues but was even able to save us some money without removing any of our present plan features. It was a very pleasant experience which I really wasn't expecting. While I can't vouch for any of the other kiosk employees, I would definitely ask for CeCe the next time I visit that store. Dave S. read more

If you want a great deal on a new phone and service come here! My wife and I were looking to make a switch in wireless carriers and we were blown away the amazing customer service from Romeo and Tam, the entire staff was awesome and friendly. We really appreciate everything you did for us! Thanks! read more

The service is fair just like the products the served, they could update their equipments and lowering the price.

Credit where it is due. My old provider began disappointing and I finally gave up on them. I called for help Friday, picked up my stuff Saturday morning and had it installed and working within 30 minutes. Every single person I dealt with was great. The people at the store were informative and helpful. The store was like a well oiled machine and I was in and out with absolutely no problems. In these tough times, it's nice to have some good days. Thanks for providing one guys. read more

1 person working with 6 in line. Then a person at the door helping people sign in which takes zero help. Speaks volumes about customer service. Management step up your game. Thumbs down. read more

The main problem with this store is not the wait time or the workers, it is them not keeping track of the sign-in board. Right when you walk in you sign in the iPad and your name is automatically given a number then it pops up on the board. It would help if they consistently kept track of deleting the names that are done and move the next name up on the list. If you make an appointment your name is highlighted and it is the first one on the list, the problem occurs when the person is late or does not show up and it stays there for a longtime and it messes up the numbering system. They would either miss a name or get the numbers mix up which is frustrating as all the names get unorganized. This happened to us and about 5 people all coming up to the counter as our names got mixed up in the system. Since everyone has to sign- in, most customers have quick questions and are in and out, however their names do not get deleted on the board and this issue again causes a mix up. If you do not want to encounter this problem visit in the morning with little wait. The workers are 50/50 they are friendly when the store is not busy as they have more time to explain all your cable needs but towards the evening they rush you and not as welcoming. The waiting area is big with many sofas and a television to help keep customers entertained. The inside of this store is very organize. You can easily look for what you need and want as the items are clearly labeled. They have plenty of cell phones, cable accessories, and phone cases for sale. They have cable boxes and remotes here when you need to exchange or get a new one. There is also an ATM type machine where you can pay your bill so you do not have to wait in the long line. Plenty of parking anytime of day. read more

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Terrible service, I called the customer service and they asked me to made an appointment to the store and said they'll take care if it. But after I walked to the store at my appointment time, they put me on wait for 20 minutes and told me that I couldn't return my device at the store. I have to call the customer service again to get a shipping label. read more